INTEGRITY360 LIMITED

Delinea Secret Server (PAM) & Delinea Platform Support

Delinea Secret Server is a Privilege Access Management (PAM) Solution available on-premise or cloud SaaS hosted in MS Azure, and on the Delinea Platform. Providing password management, with layered built-in security, easy access management for IT admins, robust segregation of role based duties, AES256 encryption, built-in reports to demonstrate compliance.

Features

• Secure vaulting and password management for privileged accounts
• Proactive protection including automated password changing, heartbeat, configurable policies
• Workflow-checkout, privileged-access request, justification-requirements, tiered-approval
• Discovery finds service accounts across the entire network
• Custom script support to configure dependencies, hooks, and integrations
• DevOps work flow security via SecretServer-SDK extends PAM-protection to DevOps
• Auditing, reporting, alerts scheduled or custom help meet compliance obligations
• Granular policy control applies across all devices and teams
• Real-time session-monitoring&control includes proxying, keystroke logging
• Integrations with SIEM and vulnerability scanners provide visibility

Benefits

• Protect privileged access to tighten your attack surface/build resilience
• Easy to Use - simplified interface and streamlined design
• OOB templates and reports, flexible customization makes SS easy
• Fast ROI- Configure rapidly with wizard-driven setup and configuration
• Meet Compliance Mandates- Avoid significant financial penalties
• Scale your PAM Controls- Deploy on cloud-native Delinea Platform
• extend your PAM everywhere with JIT
• adaptive controls
• seamless adoption of PAM security tools as you grow

£348.20 a licence

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidreviewboard@integrity360.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

510645791274447

Contact

Paul Momirovski
+44 20 3397 3414
bidreviewboard@integrity360.com

Planning

• Planning service: Yes
• How the planning service works: Delinea Professional services offers Custom Scope of Work (SOW) or standard professional services packages for installations and configurations as well as training packages. Additionally, Delinea offers Support and documentation Portal with all documentation, Knowledge Base Articles, Forums and how to videos. Delinea also offer with additional charge an extensive E-Learning library for clients' Administrators, E-Learning for end users. Delinea also have a professional services team who can provide ad hoc services, customisations, scripting as well as in-person training if required.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: For Secret Server and all Delinea solutions.

Training

• Training service provided: Yes
• How the training service works: Training for our own Cloud SaaS software only. See https://delinea.com/training
• Training is tied to specific services: Yes
• Services the training service works with:
  • Delinea offers Training for our Delinea Solutions
  • More information chttps://delinea.com/training
  • E-Learning–Predefined courses on-line to complete in their own-time
  • Certification Administrator Training–Advanced online-training to become a Delinea Certified-engineer
  • Admin training–3-day Instructor-led training delivered, covering administration and use-cases.
  • User training– Business user training

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Delinea have migration packages in Professional services.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: For Secret Server Cloud and Delinea solutions.

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Delinea have award-winning solutions and support team to help you resolve any issues and get the most out of your products. Delinea offer clients 3 levels of support options, a standard support package in standard working hours, as well as Premium 24x7 support, and premium plus 24x7 with improved response times and technical account manager. Delinea have an internal support team as well as integrated partner helpdesk provider. Delinea operate a comprehensive 24x7, follow the sun, support operation with support offices in the US, UK, Philippines, and Australia. Delinea also offer a documentation and support portal with online resources. More details regarding our support services can be found on our website https://delinea.com/support and in our full support policy .

Service scope

• Service constraints: "Support is provided remotely and as per support policy and does not include Activities such as, but not limited to, assistance with setup and configuration or customization of Delinea products and integration; are also not covered. Some of these activities or onsite support may be possible with a paid Professional Services engagement."

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: This is as per Delinea's support policy dependent on level of support and Priority level of the issue. Typically between 1hr and 24hrs. Please see https://delinea.com/support for more information.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Delinea Offer 3 levels of support standard working hours, premium 24x7 support, and premium plus 24x7 with improved response times and technical account manager. Please see support policy for more details.

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Delinea Thycotic

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Coalfire
• ISO/IEC 27001 accreditation date: 08/08/2023
• What the ISO/IEC 27001 doesn’t cover: The only 2 control objectives that are not in scope:; 11.1.4 Protecting against external and environmental threats. We leverage Azure and AWS physical datacentres, and they manage the physical and environmental controls for these facilities.; 11.1.6 Delivery and loading areas. We do not manage delivery and loading areas of the facilitie
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 15/10/2020
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: Level 2 certification; https://cloudsecurityalliance.org/star/registry/thycotic-software/services/secret-server-cloud An update to CSA STAR v4.0.2 has been requested.
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC2 audited
  • Our software is Common Criteria , FIPS 140-2,
  • CSA STAR, and NIST compliant.

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Delinea complies with all environmental laws and has a Green office policy for environmental and sustainability. Additionally, we leverage third party cloud service providers (Microsoft & AWS) to host our software services. These providers maintain robust programs and provide relevant information on emissions, sustainability, and reduction initiatives. You can find additional information at the links below. Delinea are currently assessing our ESG status and are working to formalize and document our ESG program. However we do have recycling capabilities and initiatives to reduce unnecessary travel and impact to the environment As an organisation we allow our employees to work from home, thereby lowering the environmental impact of travel. please see: https://azure.microsoft.com/en-us/explore/global-infrastructure/sustainability https://aws.amazon.com/sustainability/

  Covid-19 recovery

  Delinea have taken a number of actions in response to the recent covid pandemic. Delinea initiated a work from home policy even before the government restrictions were introduced. Delinea have a documented Pandemic policy, which is reviewed and updated at least annually or as needed. Most staff are still working from home, with the office open with social distancing and hygiene cleaning basis when required. Delinea provide covid testing and sanitising stations in office environments when required and perform regular deep cleaning. During the Covid pandemic Delinea ran a customer campaign that made a $25 donation to Coronavirus Relief Fund for every customer review. The Coronavirus Relief Fund is part of Global Giving, a non-profit based in DC, but doing work globally to help with COVID-19 relief efforts.

  Tackling economic inequality

  Delinea have a code of conduct and employment policies that include equality, regular employee reviews and industry audits to ensure we are in line with industry standard. At Delinea employee diversity is a valuable asset, and every employee is treated with dignity and respect. As explained in the Employee Guide, employees and applicants for employment will be judged on the basis of their performance and qualifications, without regard to race, creed, gender, religion, national origin, age, disability, political affiliation, matriculation, personal appearance, veteran status, sexual orientation or any other legally protected characteristic

  Equal opportunity

  Delinea have a code of conduct and employment policies that include equality, regular employee reviews and industry audits to ensure we are in line with industry standard. At Delinea employee diversity is a valuable asset, and every employee is treated with dignity and respect. As explained in the Employee Guide, employees and applicants for employment will be judged on the basis of their performance and qualifications, without regard to race, creed, gender, religion, national origin, age, disability, political affiliation, matriculation, personal appearance, veteran status, sexual orientation or any other legally protected characteristic.

  Wellbeing

  At Delinea we believe in the importance of our employee wellbeing. Delinea have comprehensive health cover including mental as well as physical health coverage. Delinea have chat channel, formal and public events to foster communications and fun.

Pricing

• Price: £348.20 a licence
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidreviewboard@integrity360.com. Tell them what format you need. It will help if you say what assistive technology you use.