XMA Limited

Salesforce Marketing Cloud Suite

Salesforce Marketing Cloud Suite, compromises of leading global provider of cross-channel digital marketing software-as-a-service solutions that empower organisations of all sizes to communicate with their customers through email, mobile, social, ads, and web experiences. SFDCX2024GC14

Features

• Email creation and deployment, Digital advertising, Landing page creation
• 2-way SMS and push message/in-app creation and deployment
• Media buying & Planning Analytics integrated with campaigns.
• No-code & Low-code declarative configuration, Open API integration, Training included.
• Complex case-flow & Kanban, Citizen centric view, Chatbots, Engagement Timeline.
• Analyse digital marketing through reporting and analytics
• Automated marketing journeys and campaign management
• Single subscriber view across multiple data sources and channels
• Drag-and-drop audience segmentation tools
• Social Collaboration, omni-channel engagement, Mobile ready, Knowledge base, Analytics, AI

Benefits

• Proactive Citizen Engagement: Data-driven, boosting satisfaction, enhancing trust, reducing queries.
• Unified Customer View: Integrates data sources for unified citizen profile.
• Real-Time Personalisation: Instantly adapts interactions across all digital channels.
• Analytics Across Channels: Measures media and campaign effectiveness accurately
• Cost-Effective Communication: Optimise channel use, lowering service costs.
• Data Governance Enhanced: Improved data handling with unified citizen records.
• Operational Efficiency: Reduces costs by minimizing need for citizen inquiries.
• Unparalleled Scale: The world's most utilized marketing cloud, driving engagement.
• Engagement Transparency: Builds trust with clear data usage, CSAT measurement.
• Cross-Cloud Journeys: Streamline case management through OTS Salesforce integration.

£8.30 a unit a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@xma.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

510648714853637

Contact

Nancy Clayton-Schofield
0115 846 4000
bidteam@xma.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Salesforce services including Salesforce Customer Data Platform, Data Cloud, Sales Cloud, Service Cloud, MC Personalisation, MC Intelligence, Commerce Cloud, Experience Cloud
• Cloud deployment model: Public cloud
• Service constraints: Marketing Cloud is only available as a cloud / SaaS solution. Marketing Cloud solutions are located in various data centre locations within the EU- Details are publically avaliable here: http://sfdc.co/bZWJCq
• System requirements:
  • Marketing Cloud is a software-as-a-service application
  • On-demand and web-based using HTTP and HTTPS ports
  • Supports the latest versions of IE, Firefox, and Chrome browsers

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Every Salesforce service includes support as standard. The lowest level relies on the Salesforce user community for responses and has a response time of 2 business days, this can be reduced to 15 minutes with the appropriate upgrade in your support plan. https://www.salesforce.com/content/dam/web/en_us/www/cloud-services/documents/premier-success-plans-datasheet.pdf
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Salesforce has not conducted usability studies to verify that the online chat function works effectively with screen reading and other assistive technology. However, the services have been assessed against the WCAG 2.1 standards and existing customers have conducted testing and are using the Salesforce Webchat capability in live services.; ; Details of our compliance with WCAG 2.1 AA accessibility standards for our web chat products are described in our VPAT statements available here: https://www.salesforce.com/company/legal/508_accessibility/
• Onsite support: Yes, at extra cost
• Support levels: Every Salesforce service includes community-based support. This can be enhanced with guaranteed response times through Premier Success. For more critical applications we provide Signature Success which provides Salesforce staff with a knowledge of a specific customers applications and configurations and an initial response from your designated support team in as little as 15 minutes, with personalised updates every 30 minutes.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Marketing Cloud has training courses and online help sites. Salesforce's Customers for Life is designed to help customers be successful and get up and running quickly. A dedicated group is available for new customers to engage by asking questions, giving feedback, and sharing experiences. There is also specific Training Material built on the needs of customers. See also: https://www.salesforce.com/success-gettingstarted/. Bespoke training courses are also available as required.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Salesforce also provides free online courses, referred to as 'Trails'
  • A dedicated website called 'Trailhead' gives access to these 'Trails'
  • Each designed with a specific purpose and skill in mind.
  • Further information on Trailhead can be found here https://trailhead.salesforce.com/en/trails
• End-of-contract data extraction: During the contract term, customers may export a copy of any Customer Data that is made available for export through the Covered Services. Within 30 days of termination of the applicable Covered Service, customers may 1) request return of Customer Data submitted to Advertising Studio or Social Studio by contacting marketingcloudsupport@salesforce.com; 2) access their account to export or download Customer Data submitted to ExactTarget; or 3) contact their account manager to download or export reports generated by Predictive Intelligence and engage Salesforce professional services to recover any raw data processed by Predictive Intelligence that has not already been deleted.
• End-of-contract process: After termination of the Advertising Studio, Predictive Intelligence or Social Studio services, to request deletion of Customer Data submitted to such service, contact marketingcloudsupport@salesforce.com. After termination of the ExactTarget service, following the 30-day period for return of Customer Data, Customer Data submitted to ExactTarget is retained in inactive status for up to 90 days, after which it is securely overwritten or deleted from ExactTarget. For Advertising Studio and ExactTarget, back-up data may be retained for an additional 6 months after deletion of Customer Data, after which it is securely overwritten or deleted. For Predictive Intelligence and Social Studio, back-up data will be deleted within 90 days of Customer Data being deleted.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Marketing Cloud mobile application provides more limited functionality than the desktop application. The Marketing Cloud mobile application includes a calendar; the ability to send, pause, reschedule, and cancel emails; the ability to track and see performance metrics.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: The interface is a modern and intuitive design, with help functions throughout. The interface can be configured as required; ; In the platform, it is easy to modify applications to unique requirements. Use the metadata framework and point-and-click tools, custom user interfaces, modify data models, create and edit application business logic and processes. Configuration to modify objects, fields, validation rules, workflow, security settings, formulas, and more without code.; ; Some functionality is beyond the constraints of a metadata framework. For such cases, developers can create needed functionality in open-ended development environments, using toolkits for most of the common programming languages, or Apex.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Salesforce is committed to providing applications accessible to all. This includes users working with assistive technology, such as speech recognition software and screen readers. Salesforce follows international best practices in Section 508 of the Web Content Accessibility Guidelines and strives to meet WCAG 2.1 Level AA.; ; A third party has assessed and documented the accessibility status of Salesforce core products in the VPAT documents published here: https://www.salesforce.com/company/legal/508_accessibility.jsp
• API: Yes
• What users can and can't do using the API: Approximately 95% of the functionality in the Marketing Cloud application is available via API. For documentation of our APIs please see: https://developer.salesforce.com/
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Clients and partners can build applications using a set of Developer Tools, including APIs, UX components and Marketing Cloud application integration tools

Scaling

• Independence of resources: The current daily transaction average for our platform is regularly 6 billion, consistently at sub 250ms response time within the Salesforce environment. Within each logical system, we use load balancers to distribute load among multiple web and application servers for additional scalability and redundancy. The multitenant application design, combined with the fastest servers and high-performance networking infrastructure available, guarantees fast performance.

Analytics

• Service usage metrics: Yes
• Metrics types: The standard infrastructure metrics provided at trust.performance.com cover MC instance and API performance. Trust includes uptime and transaction volumes. At Premier+ and higher support levels, a custom report can be created.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Salesforce

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data can be exported via scheduled or ad-hoc flat file transfer to FTPs or via ad-hoc or scheduled API call.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • A file export wizard for a CSV or TXT file
  • An FTP export as either an automated or batch process
  • Via an Application Programming Interface or API call
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • A delimited file (.txt, comma or other delimiter).
  • SOAP-based API.

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: By default, customers connect to the service over the public Internet with all transmissions between the user and the Salesforce Services secured using TLS 1.2 or higher and encrypted using 256 or 128-bit encryption. The Services use International/Global Step Up SSL certificates with 2048-bit Public Keys. Web Service callouts can be secured using TLS, as well as mutual TLS.; ; In addition, customers can partner with a selection of supported ISPs for a more direct connection to the Salesforce service. In the UK, BT are one such ISP. This service is known as Salesforce Express Connect.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: MPLS, DTLS

Availability and resilience

• Guaranteed availability: The Salesforce Services are designed with the concept of continuous improvement and Trust (e.g. Availability, Performance and Security) in the infrastructure. Salesforce uses commercially reasonable efforts to make its on-demand services available to its customers 24/7, except for (minimal) planned downtime, for which Salesforce gives customers prior notice, and force majeure events. This service leverages Public Cloud region, and uses multiple availability zones. This pattern allows services to withstand up to two different zonal faults and continue to be available. Live and historical statistics on Salesforce system performance are publicly published at: https://trust.salesforce.com/en/#systemStatus, and further detail can be shared upon request and NDA
• Approach to resilience: To maximise availability, the service is delivered using a world-class data centre infrastructure consisting of a primary production data centre, a full capacity secondary data centre for hosting the service provided to customers.The infrastructure utilises carrier-class components designed to support millions of users. Extensive use of high availability servers and network technologies, and a carrier-neutral network strategy help to minimise the risk of single points of failure, and provide a highly resilient environment with maximum uptime and performance. More detailed information is available under NDA on request.
• Outage reporting: Outage escalation policies are established and maintained as Salesforce's goal is to rapidly restore service. In the event of an extended outage, periodic updates are provided in near real time to customers via the trust.salesforce.com dashboard site and in addition, service notifications are provided to nominated contacts via various channels such as email. Update frequency for notifications is dependent on the customer support service plan.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Salesforce has a comprehensive set of authentication mechanisms that customers can chose from. These include Multi-factor authentication, Single Sign-on, Custom Login flows, and Connected Apps. A connected app is a framework that enables an external application to integrate with Salesforce using APIs and standard protocols, such as SAML, OAuth, and OpenID Connect. Connected apps use these protocols to authenticate, authorise, and provide single sign-on (SSO) for external apps.; ; Salesforce provides each user with a unique username and password that they enter at each login. Administrators can configure several settings to ensure that users' passwords are strong and secure.
• Access restrictions in management interfaces and support channels: Management access for service support and delivery is done through multiple layers of controls including, but not limited to, multiple 2-factor authentication, bastion host and proxy control and segregation of duties. These controls are in scope for SSAE-18 auditing and evidences through the SOC 2/ISAE3402 report. Access to the management interface for the customer to configure their salesforce environment is configured by the customer themselves. The options are outlined in the above response. Robust application design and testing ensures that users without administrative access rights cannot access more sensitive areas of the application.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: EY CertifyPoint
• ISO/IEC 27001 accreditation date: 25/01/2024
• What the ISO/IEC 27001 doesn’t cover: Listing of current exclusions within the ISO27001 Statement of Applicability available to view at https://compliance.salesforce.com/en/documents/a006e000010P47JAAS
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • CE+
  • SOC1/2/3
  • ISO27017
  • ISO27018

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO/IEC 27001,; ISO/IEC 27017,; ISO/IEC 27018,; SSAE-18/ISAE3402,; PCI-DSS,; UK Cyber Essentials Plus.
• Information security policies and processes: Salesforce's Information Security Management System (ISMS) and information security policies are based on the ISO 27002 framework of best practices and are ISO 27001 certified. As required by this certification, the ISMS is endorsed by Senior Management. The EVP of Security has responsibility for the information security policies and ISMS. The Salesforce Security Steering Committee approves/authorizes all changes to the policies, the Statement of Applicability (SoA), the information security manual, and any separate policy statements. During the ISO 27001 audit process (as well as other audits such as SOX and SSAE 16 SOC 1), Senior Management for various departments are involved in verifying that policies and procedures are in place and adhered to. Policies are reviewed/approved at least annually.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Marketing Cloud has ISO27001 and ITIL framework based Change Management methodology and a system for providing control over modifications and additions to its environment. These processes are followed for all changes made to the production environments and ensure all changes are authorised, tested, approved, implemented, and can be rolled-back if needed.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Vulnerability and Patch Management Program is implemented where Salesforce performs vulnerability scans on external and internal facing systems using internal scanning resources and with third-party vendors to conduct external vulnerability assessments. Internal scans are completed daily, external service providers are used to perform penetration tests prior each major release (three times annually). Commercial and proprietary vulnerability scanning tools are configured to identify vulnerabilities and measure vulnerability impact in CVSS scores. Patching is applied following a risk-based approach and SLAs while using the change management process to ensure mitigations are deployed. ; Detail on responsible disclosure https://trust.salesforce.com/en/security/responsible-disclosure-policy/ .
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Salesforce Threat Intelligence and Detection team monitors the Salesforce services 24x7 for threats and unauthorized intrusions via the latest cutting edge technology and industry analysis, and in collaboration with the Security Incident Reponse teams. Extensive logging and monitoring is conducted across all Salesforce Services and environments (at application, network and database layers). All suspicious activities are flagged and reported to Salesforce CSIRT for investigation, management, communication, and resolution of security events and incidents in line with the NIST Incident Response model.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Salesforce has a formal Incident Management Process that guides the Salesforce Computer Security Incident Response team in investigation, management, communication, and resolution activities. Salesforce will promptly notify the customer in the event of any security breach of the Service resulting in an actual or reasonably suspected unauthorised disclosure of Customer Data. Notification may include phone contact by Salesforce support, email to customer's administrator and Security Contact and public posting on trust.salesforce.com. Salesforce.com is a member of the prestigious Forum of Incident Response and Security Teams (FIRST) and complies with the FIRST framework and best practices for incident response.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Salesforce today has net zero emissions and has been voluntarily reporting on its greenhouse gas emissions since fiscal year 2012. Since that time, the company has continued to increase the scope of its climate action strategy by actively engaging policymakers, peers, partners, suppliers, and customers to accelerate toward a collective net zero goal.; ; This fiscal year, we further operationalized our Climate Action Plan by adding sustainability as our fifth company value. That means sustainability plays a crucial role in the decisions we make across the company. We’re holding ourselves accountable through public commitments outlined in our Climate Action Plan and tying executive compensation to performance against that plan.; ; As an early adopter of science-based target-setting through the Science Based Targets Initiative, we’re committed to reducing our scope 1 and market-based scope 2 emissions by 50% and to working with suppliers representing 60% of our applicable scope 3 emissions to set their own science-based targets. The market-based methodology takes into account the renewable energy we purchase as an emissions reduction. Since we achieved 100% renewable energy starting in FY22 by matching all electricity we use globally with electricity purchased from renewable sources, we have surpassed our FY31 scope 1 and 2 (market-based) science based target.; ; At the same time, we know that even deeper absolute emissions reductions are necessary. That’s why we’ve also set a more ambitious climate target: to reduce absolute, location-based emissions (without any compensation like renewables and carbon credit purchases) by 50% by 2030, and 90% by 2040 across our entire supply chain (scope 1, 2, and 3 emissions).; ; While we look for opportunities to directly reduce our own value chain emissions, we also engage in areas like policy, innovation, and philanthropy to support the systemic changes the planet needs.

  Covid-19 recovery

  Businesses are under pressure to find ways to innovate quickly, while providing seamless user experiences and increased security to accommodate the all-digital, work-from-anywhere world.; ; At Salesforce, we have responded to our customers’ needs faster than ever. We launched Work.com in May to help organisations navigate the complexity of safe office return. It included apps for manual contact tracing, employee wellness checks, shift scheduling, employee learning platform and command centre to help leaders visualise the data and make informed decisions. We built an entirely new suite of solutions in just eight weeks." More details: https://www.salesforce.com/news/stories/how-salesforce-built-work-com-in-8-weeks/. We also launched Vaccine Cloud in 2021 to help monitor health in the community.; ; Returning to the office; As the pandemic changed the way we work and live, we used our technology like Work.com and expertise to safely reopen our offices world-wide, and welcome our employees in a safe environment.; The Salesforce's approach is more than just reopening offices, for Brent Hyder (former Salesforce President and CPO) it is ‘’an opportunity to create a workspace and an employee experience that makes us more connected, healthy, innovative and productive.’’; For more information: https://www.salesforce.com/news/stories/global-return-to-the-office-the-salesforce-approach/; ; Vaccine Cloud; Introduced in early 2021, this cloud-based solution is designed to help organisations, workplaces, schools, and non-profits make data-driven decisions based on health status so they can open safely. ; Vaccine Cloud helps businesses and organisations quickly scale vaccine operations. The solution features capabilities ranging from recipient registration and scheduling to inventory management and public health outreach. Salesforce built Vaccine Cloud because legacy systems were built too simplistic to handle this epidemic; Vaccine Cloud is a technology that helps:; • Mitigate short-term risks and stabilise operations; • Plan and orchestrate a return-to-work; • Engage customers, partners, and suppliers at every-point

  Tackling economic inequality

  According to 2021’s IDC Salesforce Economy Study, Salesforce and its global ecosystem of partners will create $1.6 trillion in new business revenues and add 9.3 million new jobs by 2026. Salesforce is committed to not only creating new technology and career opportunities, but paving pathways to these new jobs. The core of this commitment is Trailhead, Trailblazer Community, and our diverse workforce development programs.; ; Trailhead’s mission is to reduce learning barriers, creating an equal and accessible pathway into the Salesforce ecosystem with free, hands-on access to skills and technology. More than 5 million people are already skilling up with Trailhead, as anyone with an internet connection can simply sign up for a free account at Trailhead.com.; ; With the Trailblazer Community, you have a built-in, global network of Trailblazers who are there to support your growth. A Valoir survey of 700 Trailblazer Community members confirms participation helps with job placement and career growth.; • 60% say fellow Trailblazer Community members have helped them get a new job or promotion ; • 80% say Trailblazer Community engagement has helped them deliver success at their company; ; Workforce development programs include: ; • Pathfinder - Salesforce’s Pathfinder program empowers the next generation of Trailblazers to build their careers in the Salesforce ecosystem with free, immersive technical and business training. Pathfinder is on a mission to skill up new and diverse talent pipelines to create a more equitable workforce. Nearly 1,000 participants have graduated from the program, and many launched careers with Salesforce customers and partners. ; • Salesforce Talent Alliance - Salesforce Talent Alliance works with Salesforce partners and customers to build a more diverse workforce that reflects the communities where we live and work. Over 1,000 employers globally have joined the Salesforce Talent Alliance, helping nearly 25,000 individuals start careers in the Salesforce ecosystem since 2020.

  Equal opportunity

  As part of our commitment, we announced our role as one of The Valuable 500’s 13 Iconic Leaders, helping to transform businesses with a goal of closing the disability unemployment gap. As part of this designation, we publicly committed to facilitating a global jobs portal — developed by people with disabilities — to ensure greater access to opportunities and more diverse workforces.; ; The Valuable 500 is a global call to action for 500 of the world’s most influential businesses to include disability on their agenda and end bias toward disability in business. Today, The Valuable 500 is the largest community of global corporations committed to this goal.; ; We joined the group in 2019 to create inclusive workplaces where everyone feels valued, respected and comfortable bringing their true self to work. Our participation as an Iconic Leader is only the beginning. There is much work to be done, and we are excited to move forward on this next phase of our journey.; ; Equality is a core value at Salesforce. We believe that businesses can be powerful platforms for social change and that it is our responsibility to further equality for all.; ; We passionately believe in equality for all and are committed to protecting our employees and customers from discrimination. We ensure that diversity, inclusion, accessibility, and sustainability are built into our product design and company operations. Salesforce strongly supports laws and policies that protect and promote equal rights, and we oppose policies that could create, or lead to, a discriminatory environment. ; ; We’ve been deeply focused on re-imagining our hiring systems with equality at the centre. We saw significant change thanks to new initiatives like: our diversity recruiting team, a more equitable referral process, and the Insiders program, which connects candidates to employees from their community.

  Wellbeing

  At Salesforce, we invest in the health and wellbeing of our employees, helping them feel happy and engaged in work and in life.; ; Camp B-Well, our holistic wellbeing program, brings together innovative and trusted health and wellbeing offerings with an added dose of fun. Combining traditional benefits with educational wellbeing content, Camp B-Well supports employees and their families around six pillars of wellbeing: nourish, revive, move, thrive, prosper, and connect.; ; Since the beginning, Salesforce has aspired to be a different kind of company. Our founders created the 1-1-1 model, which commits 1% of our equity, technology, and employees’ time to build a more equitable and sustainable world.; ; In FY23, Salesforce reached over half a billion dollars in all-time philanthropic giving – a total of $614 million in grants since its founding. Equity is the foundation of everything we do. Our grantees focus on initiatives that help build a more inclusive and prosperous society. ; ; We strive for all our employees to be citizen philanthropists. Our volunteering and giving programs enable our employees to become high-impact citizen philanthropists who empower the workforce of tomorrow, harness professional skills for good, and strengthen their communities. Impact is at the center of giving back, and for us, impact means creating positive change in the world by building sustainable relationships with community partners and providing needs-based support.; ; Salesforce is a Pledge 1% founder, member, and champion. Following the 1-1-1 model that Salesforce pioneered, Pledge 1% encourages companies to dedicate any combination of 1% of time, product, equity, and/or profit to improving the world. Pledge 1% provides an easy, flexible framework for companies to address the world’s most pressing issues and help their local communities thrive.

Pricing

• Price: £8.30 a unit a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Complete version limited by time only
• Link to free trial: Please contact us for the current trial link

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@xma.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.