Zenzero

Security Operations Centre (SOC)

Our SOC service combines advanced threat intelligence, behaviour analytics, machine learning algorithms, real-time monitoring, and round-the-clock surveillance to provide organisations with a robust defence against emerging threats. By doing so, we help organisations stay one step ahead of attackers and mitigate the potential damage caused by cyber incidents.

Features

• Advanced threat detection capabilities to identify security incidents in real-time
• All services leverage best-in-class detection and response solutions
• Managed Detection and Response (MDR)
• Security Information and Event Management (SIEM)
• 24/7 monitoring and response
• Experienced SOC analysts
• Monthly compliance reports

Benefits

• Early detection of security threats
• Damage limitation through quick response, preventing further compromise of systems
• Improved security posture and reduced risk of data breaches
• Maintain compliance with relevant regulations and standards
• Increased visibility into your IT environment
• Free up internal IT teams
• Rapid service deployment
• Scalable as requirements change over time
• Facilitate more accurate and informed decision making
• Cost effective solutions

£4.99 to £14.99 a user a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@zenzero.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

511356866509853

Contact

Adam Crossling
03333209900
hello@zenzero.co.uk

Planning

• Planning service: Yes
• How the planning service works: Prior to onboarding, a comprehensive scoping workshop is conducted, led by a project manager and senior SOC engineer. The workshop is highly collaborative and aims to thoroughly understand requirements, the environment and relevant data flows, while also discussing any dependencies in detail. Results are used to create a structured project and implementation plan that ensures a seamless integration within current infrastructure.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: SIEM

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: The service is fully managed from the cloud and the most implementations can be performed remotely. Where an onsite presence is required for setup, Zenzero engineers will visit relevant locations and install software / devices as required.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Buyer hosting or software
• How the support service works: The SOC Services is powered by Microsoft Azure Sentinel and Microsoft Defender Suite proving MDR and XDR services.

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Zenzero’s UK-based IT helpdesk provides unlimited support to customers 8:00-18:00, Monday to Friday via phone, email, and our website. In addition to this, we provide 24/7 out-of-hours emergency support as required. The majority of queries and issues we receive can be resolved remotely by our IT service desk, ensuring a fast, efficient response. For more complex issues, we can quickly arrange for onsite IT support from one of our experienced, friendly IT technicians. Business critical incidents are picked up within an hour. Medium severity within 4 hours and low priority on next business day. Support is available 24/7/365.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Zenzero’s UK-based IT helpdesk provides unlimited support to customers 8:00-18:00, Monday to Friday via phone, email, and our website. In addition to this, we provide 24/7 out-of-hours emergency support as required. The majority of queries and issues we receive can be resolved remotely by our IT service desk, ensuring a fast, efficient response. However, for more complex issues, we can quickly arrange for onsite IT support from one of our experienced, friendly IT technicians.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: ConnectWise

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 02/07/2023
• What the ISO/IEC 27001 doesn’t cover: All sites other than London and Coventry.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: OSCP (Offensive Security Certified Professional)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Zenzero is actively engaged in Environmental, Social, and Governance (ESG) work, demonstrating a strong commitment to sustainability and ethical practices. They are in the final stages of being a certified B Corporation, which means they meet high standards of social and environmental performance, accountability, and transparency. As part of their ESG efforts, Zenzero has joined the Tech Zero taskforce, aligning with other tech companies to tackle the climate crisis and drive progress towards net zero carbon emissions. They have pledged to become carbon neutral by 2027 and are implementing measures such as an electric vehicle salary sacrifice scheme and cycle to work schemes to reduce their travel emissions.

  Covid-19 recovery

  Covid-19 recovery During COVID 19 to support our workforce, we held (and continue to hold) regular team huddles and one-to-one calls via Microsoft Teams to check in with staff and understand the state of their wellbeing. This included ensuring that the environments they were working in were suitable and supportive. We are proud of the pastoral care we provide to our employees, particularly the younger members of staff and those who do not have a family around them that can operate as a support group. We provide all staff with private medical care via Vitality. These services provide them with full private healthcare benefits, including access to a mental health helpline and a range of complementary therapies, including holistic therapies. We regularly supports charitable organisations and educational establishments through donations of either money or end of commercial life IT equipment. For example, we have donated a number of reconditioned systems to a school in Kenya. Furthermore, we work with a number of local entrepreneurs who own small businesses, supporting them through employment opportunities, mentoring, and knowledge sharing.

  Tackling economic inequality

  Tackling economic inequality Zenzero regularly take on board apprentices and will continue to do. Some of our previous apprentices are still with the company and hold roles such as: technician, systems administrator, helpdesk team leader, and head of technical. Furthermore, to support our growth we have 27 open vacancies across all regions. Zenzero is an equal opportunity employer. Every employee benefits from a personalised training matrix that enables us to track their development and ensure they receive all the training required to perform their role to the highest possible standard. The scope of this internal training includes working with our primary software providers to help staff gain accreditation and degrees, including with Microsoft, as Zenzero is a Microsoft Solutions Partner. Furthermore, Zenzero encourages staff to pursue any additional QA training courses that will further develop their skills and knowledge.

  Equal opportunity

  Equal opportunity Zenzero is an equal opportunities employer and welcome applications from people from all backgrounds and experiences, including individuals with disabilities. All staff receive equality, diversity & inclusion (EDI) training, and any employee whose role includes conducting interviews also undergoes training on disability sensitivity. We are committed to supporting disabled employees with any reasonable adjustments they require, including: -Assistive technology, -Non-medical assistive support, such as ergonomic chairs, desks, and mice & keyboards, -Flexible working hours in order to accommodate their needs within the scope of our operations. Requests for reasonable adjustments are voluntary and confidential, and we will work closely with any employee who requests them to provide the support and accommodation necessary to enable them to fulfil their role. Zenzero has a multicultural workforce, with employees from a range of races, religions, and other protected characteristics under the Equality Act 2010. We are committed to providing all staff with the same support, guidance, and opportunities for development, and have procedures in place to prevent discrimination and promote EDI. Harassment or victimisation of any kind are not tolerated and will result in swift and severe action. We are also in the process of gaining Investors in People accreditation.

  Wellbeing

  Wellbeing To support the wellbeing of our workforce, Zenzero holds regular team huddles and one-to-one meetings to check in with staff and understand the state of their wellbeing. During the COVID-19 pandemic, these were conducted via Microsoft Teams, but we are now also introducing in-person meetings/huddles. During the pandemic, these calls including checking in with staff to ensure that the environments they were working in were suitable and supportive. We are proud of the pastoral care we provide to our employees, particularly the younger members of staff and those who do not have a family around them that can operate as a support group. In order to protect both their physical and mental wellbeing, we provide staff with private medical care via Vitality. These services provide them with full private healthcare benefits, such as access to a mental health helpline and a range of complementary therapies, including holistic therapies. We encourage staff to play a positive role in the community, and support them with knowledge & expertise, equipment, and money, as necessary, to enable them to do so. Additionally, Zenzero holds regular social events for all teams and regions globally to create a positive and fun working environment.

Pricing

• Price: £4.99 to £14.99 a user a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@zenzero.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.