Redcentric Solutions Limited

Managed Public Cloud AWS

Redcentric, a next-generation AWS cloud services provider. We offer end-to-end lifecycle management from AWS, to Modern Workplace and Azure. We optimise AWS & Assure cloud investments. Our expert engineers across multi-disciplines; SRE_SysOps_DevOps NetOps_FinOps_SecOps and platforms, design multi-cloud strategy; 24/7/365 access to cloud expertise to reduce AWS infrastructure management burdens.

Features

• Multiple tiers of support – Suit different business needs/challenges
• Cloud Foundation – 24x7 ticketed access to Redcentric cloud experts
• SLA-governed 24/7 support–From Redcentric’s Adaptive Cloud Engineering (ACE) teams
• Rapid deployment – Fixed price professional services
• Governance services – Cost monitoring & policy deployment
• Complex Cloud Operations – Get access to advanced technical resources
• Self-service portal-Manage your subscriptions with ease, view reports and bills
• Compliance&Security–Protect your data while addressing regulatory compliance standards

Benefits

• ACE support:Responsive, expert help available around the clock
• Monitoring & Alerts:Monitoring alerts with guaranteed response times
• Improved Cost-Efficiency:Expert Governance improving costs, security and compliance
• Business Reviews:Scheduled reviews ensure alignment with business objectives
• De-risked migration:Execute a fast and secure Cloud Migration.
• Enhanced Tooling and Automation:Custom tooling and automated templates
• Modernisation Services:customisable deliverables with pre-purchased hours.
• Access to AWS Experts:Backed by AWS Certified Professionals
• Tiered support:A range to suit different business needs
• Compliance & Security:Facilitate compliance with applicable standards

£400.00 an instance

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@redcentricplc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

511412566020810

Contact

Steph Heseltine
+441423850000
tenders@redcentricplc.com

Planning

• Planning service: Yes
• How the planning service works: Initial Setup & Deployment ; ; i. The Supplier will appoint a Project Manager (PM) to coordinate the Initial Setup and deployment. All work and activity of any Supplier resources supporting the Initial Deployment and setup will be undertaken remotely. ; ; ii. The Supplier will provide the Customer with standard deployment and architecture documentation to support the Initial Setup & Deployment. ; ; iii. The Supplier will review the configuration of any existing tools against industry best practices. ; ; iv. The Supplier will deploy the required new tools and Log Analytics into a new or existing AWS Organisation. ; ; v. The Supplier will connect to the Customer’s AWS environments via cross account permissions and role adoption. ; ; vi. The Supplier will enable access to the Customer’s accounts to allow customers to undertake their responsibilities and associated activities.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Design and Build of required Azure services.
  • Provides management, monitoring, and support for subscribed Azure services.

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: The following outlines our migration steps to AWS and possible post-support once the project is complete. This response will demonstrate how we would apply best practice design, deployment, consultancy, and support to meet the immediate needs of this critical project. In summary, we will: ; ; Conduct a detailed assessment of the existing estate to ensure we have a clear and precise understanding of the current environment and requirements, not limited to: ; ; Application profile ; ; Scope recommendation ; ; High-level release plan and indicative migration strategy for each workload ; ; Identification of first-mover workloads (where required) ; ; Design AWS Organisation structures to support AWS services. ; ; Formulate a migration plan tailored to your specific needs. ; ; Complete high-level designs for AWS. ; ; Complete AWS organisation structure builds. ; ; Begin workload migrations. ; ; Transition to a managed service. ; ; Work in partnership with you to evolve and optimise your environment.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Microsoft Azure

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: The Supplier grants to the Customer during the Term a non-exclusive, royalty free, license to access and use the Supplier Portal solely to the extent necessary to receive the Services and in compliance with The Supplier’s acceptable use policy for such portal in force from time to time. ; ; The Supplier Portal will provide the Customer with a central database of historic events, incidents and performance. This data will be exportable for Customer use. ; ; The Supplier will deliver the performance of the Managed AWS Services in line with the agreed Service Levels and, where possible, provide advance incident alert warning to the Customer and Redcentric through the Managed AWS Service, or via email, of impending issues that The Supplier identifies as a result of the monitoring.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security testing
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Our ACE AWS-certified cloud experts put cutting-edge capabilities to work for your business. We apply deep expertise in cloud strategy, cloud-native development, containers, application modernisation, and workload management to help you accelerate innovation with AWS no matter where you are in your cloud journey. ; ; All AWS platforms and services that are listed in our Core Competency matrix are covered at an expert level. All AWS cloud services outside of those listed below are to be considered reasonable endeavours and may be subject to additional billable time (including training time, as applicable) in order to troubleshoot/support.

Service scope

• Service constraints: Service Geographic Availability ; ; At this time, Redcentric customers can deploy resources to all AWS regions existing along with Redcentric Managed Services as of the publication date of this document. Foundations is available for sale globally when required but is generally deployed in the UK, though customers can still deploy resources to all other AWS regions. This excludes some of the AWS Regions (e.g., Govcloud). Contact a Redcentric if you have questions about a specific region.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Service Hours Description; ; 24x7x365 - Available 24 hours a day, 7 days a week, 365 days a year; ; Redcentric UK business hours (PBH) ; ; 09:00 am to 17:00 pm GMT / BST (as applicable) Monday to Friday excluding UK public holidays ; ; Service Management Activity ; ; Redcentric Service Desk - 24x7x365 ; ; Support Request Management - Redcentric UK business hours ; ; Incident Management (P1) - 24x7x365 ; ; Incident Management (P2 & P3) - Redcentric UK business hours ; ; Problem Management (RCA) - Redcentric UK business hours ; ; Configuration Management - Redcentric UK business hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Microsoft teams web chat is provided and tested by Microsoft.
• Support levels: Foundations ; ; Redcentric Service Desk ; ; Self-Service Portal ; ; ACE Escalations ; ; Enable ; ; Managed Platform ; ; Managed Network, Firewalls & Edge Services ; ; Managed Storage ; ; Tagging, Monitoring & Reports ; ; Platform Monitoring ; ; PaaS Configuration & Management ; ; Platform Optimisations ; ; Percentage Based + Minimum Fees ; ; Govern ; ; Cost Monitoring & Optimisations ; ; Compliance Assistance ; ; Assisted regulatory compliance ; ; Security governance ; ; AWS discounts ; ; Reporting ; ; Fixed-Fees ; ; Operate ; ; Deployment & Scaling configuration ; ; Managed OS ; ; Managed VM’s ; ; Patching Schedules ; ; Disaster Recovery Configuration ; ; OS Monitoring ; ; Per-VM/OS-Fees ; ; Modernise ; ; Automation ; ; Containerization ; ; Modernisation ; ; OS-Upgrades ; ; Bespoke Dashboards ; ; Application Support ; & Integration ; ; Training ; ; Third Party Management ; ; Per-Block-of-Hours-Fees ; ; All packages except Foundations gives access to the following: ; ; AWS-certified Service Desk ; ; AWS-certified Engineers and Architects ; ; Account Manager ; ; Service Delivery Manager ; ; Onboarding Manager

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Amazon Web Services

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 30/08/2023
• What the ISO/IEC 27001 doesn’t cover: Hosting in external 3rd parties needs to be brought into scope on a per basis. This is a chargeable extra.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Gemserv Ltd
• PCI DSS accreditation date: 05/09/2023
• What the PCI DSS doesn’t cover: Requirement 1, 2, 3, 4, 5, 6, 7, 8, 10, 11. Appendix A1, A2
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • Authorised to process HM Government data marked 'Official-Sensitive'
  • HSCN CN-SP Network provider
  • Certified ISO9001: 2015 - Quality Management Standard
  • Certified ISO22301: 2012 - Business Continuity Standard
  • Authorised to process and store Person Identifiable Data (PID)
  • Certified ISO14001: 2014 - Environmental Management Standard
  • Certified ISO20000-1: 2011 - IT Service Management Standard
  • PSN accredited for the provision of Infrastructure as a Service
  • Information Governance Statement of Compliance (IGSoC)
  • Data Security and Protection Toolkit Compliant

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Redcentric stands committed in the fight against climate change and dedicated to supporting the UK Government goal of achieving Net Zero emissions by 2050. This commitment is reflected in a meticulously crafted Environmental, Social, and Governance (ESG) strategy, aligned with the United Nations sustainable development goals, and upheld by ISO 14001:2015 certification for three consecutive years, showcasing the company's dedication to environmental stewardship. ; ; As a prominent entity listed on the AIM, Redcentric prioritise transparency and accountability, diligently adhering to regulations. Mandatory publication of carbon emissions in annual reports underscores the unwavering commitment to environmental responsibility and corporate transparency. ; ; Redcentric's dedication to sustainability extends beyond compliance, it’s ingrained in every aspect of operations. Notably, investments totalling £5million in the data centre estate focus on enhancing efficiency, evidenced by Power Usage Effectiveness (PU) reduction from 2 to an impressive 1.6. ; ; The company ensures 100% of power requirements are from sustainable sources, alongside proactive measures like converting backup diesel generators to environmentally friendly alternatives and replacing diesel vans with electric counterparts. ; ; Participation in Manage your UK Emissions Trading Scheme Reporting Service (METS) through GOV.UK and holding a greenhouse gas emissions permit underscore Redcentric's commitment to reducing its carbon footprint. Additionally, the provision of customer monthly reports detailing energy consumption metrics and procurement of all electricity from 100% carbon-neutral sources exemplify the company's dedication to transparency and sustainable practices. ; ; The Redcentric board acknowledges the evolving landscape of ESG considerations, driving greater accountability and transparency across operations. Regular updates to the website keep stakeholders informed about key corporate policies and sustainability initiatives. ; ; Redcentric's commitment to sustainability isn’t just a declaration but a deeply ingrained aspect of corporate ethos. From stringent adherence to regulatory requirements, to proactive investments in renewable energy, comprehensive reporting mechanisms, every action underscores our unwavering dedication to environmental responsibility and corporate transparency.

  Tackling economic inequality

  Redcentric actively addresses economic inequality through diverse initiatives aimed at empowering communities and fostering long-term sustainability: ; ; Community Engagement Programs & Digitally Driven Fundraising Campaigns: ; ; Utilises technology and resources to support local charities, raising over £50,000 for the Children’s Heart Surgery Fund through outreach campaigns. ; ; The Breck Foundation: Provides online safety training for pupils, parents, and teachers, promoting safety in the online world. ; ; Employment and Training Opportunities: Prioritise job creation and training programs for local residents, offering apprenticeships to rugby league players, wheelchair rugby players, and young athletes, fostering economic development and empowerment. ; ; Charitable Partnerships & Business Fundraising Programme: ; ; Raises funds for charities through sponsored events, like a Yorkshire 3 Peaks walk, involving over 30 employees and raising more than £12,000. ; ; Business Fundraising Enablement Programme: Supports charities in engaging target businesses for funding through calling data and tailored emails. ; ; Digital Transformation Programme: Facilitates digital transformation within charities, enhancing patient and family support. ; ; Transparency and Accountability: Committed to transparency by providing regular reports on the social impact of projects, ensuring stakeholders understand the positive outcomes generated through collaboration. ; ; Upskilling Workforce and Supporting Lower Paid Workers: Offers apprenticeship programs with planned career pathways into senior positions, promoting skill development and progression. ; ; Promotes training and development for all colleagues through a learning management system, investing in role-specific certifications and development programs. ; ; Implements a hybrid working model to support lower-paid workers with reduced travel costs and offers above the apprentice minimum wage, recognising the value apprenticeships bring to the company. ; ; Through these initiatives, we are dedicated to addressing economic inequality and creating a more equitable society. Redcentric believe that by providing individuals with access to opportunities for growth and advancement, we can contribute to reducing economic disparities and promoting social mobility.

  Equal opportunity

  Redcentric actively fosters an environment where individuals are valued and treated fairly, irrespective of their background, and opposes any form of discrimination prohibited by law. ; ; A key indicator of this commitment is evident in Redcentric's gender pay report, where efforts to address disparities in earnings between men and women are transparently acknowledged. By identifying imbalances in the workforce and actively working to rectify them, Redcentric demonstrates a proactive approach to promoting gender equality within the organisation. ; ; Redcentric's Diversity and Inclusion Forum serves as a platform for ongoing dialogue and action. By establishing working groups focused on specific aspects of diversity, such as gender equality and remote working, employees are empowered to drive positive change and contribute to a more inclusive workplace culture. The planned LGBTQ+ working group further exemplifies Redcentric's commitment to embracing diversity in all its forms. ; ; In terms of recruitment and talent development, Redcentric implements diverse hiring practices and apprenticeship schemes aimed at supporting individuals from various backgrounds. By partnering with outreach organisations and providing apprentices with clear career pathways, Redcentric ensures that opportunities for growth and advancement are accessible to all employees, regardless of their starting point. ; ; Redcentric's inclusive leadership and flexible work policies underscores its dedication to accommodating diverse needs and promoting work-life balance. By offering leadership training that prioritises inclusion and implementing policies such as flexible working hours and enhanced maternity packages, Redcentric creates an environment where employees can thrive professionally while maintaining personal well-being. ; ; In conclusion, Redcentric's comprehensive approach to equal opportunity extends beyond mere policies to encompass tangible actions aimed at fostering diversity, inclusion, and professional development for all employees. By prioritising these values, Redcentric not only enriches its workforce but also sets a standard for ethical and equitable business practices in the industry.

  Wellbeing

  At Redcentric, prioritising the well-being of our colleagues is paramount, and we've implemented various initiatives to support their mental and physical health. Our commitment to enhancing health and well-being extends to our contract workforce as well. Here's how we're making a difference: ; ; Hybrid Working Model: Providing flexibility to achieve a better work-life balance for our colleagues, fostering a supportive environment and preventing isolation through social networking within the company, including organized social and corporate events. Over 40% of Redcentric’s employees either work from home or on a hybrid model. ; ; MetLife Well-being Hub: Accessible to all employees, offering a comprehensive range of well-being support services, such as confidential 24/7 telephone support, structured counselling sessions, cognitive-behavioural therapy, legal advice, financial management guidance, and health risk assessments. ; ; Well-being Channel: A valuable resource offering mental and physical health support, including webinars and mental health resources for adults and children. ; ; Corporate Social Responsibility Events: Organizing events throughout the year to promote well-being across the organization, utilizing a structured well-being calendar highlighting key awareness weeks like men’s health week and stress awareness week. Additionally, training over 20 mental health first aiders across the business to provide continuous support and engagement. ; ; Leadership Commitment: Our Board sets an example by promoting a healthy corporate culture and embedding ethical values in our business operations. Through these initiatives, we aim to foster a culture where the well-being of our colleagues is prioritised, ensuring a resilient and empowered workforce poised for success.

Pricing

• Price: £400.00 an instance
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@redcentricplc.com. Tell them what format you need. It will help if you say what assistive technology you use.