Skip to main content

Help us improve the Digital Marketplace - send your feedback

Web Labs Ltd

Recycling Centre Appointment Booking

Online booking system for recycle centre management.
Includes standard features such as branding and firendly URL's, RCC configuration, booking form, booking restrictions, catogorised items and reports with customer email notification and RCC reports.
Additional functionality such as enhanced restrictions, GIS integration, Chargeable items, payment engine integrations and QR code register

Features

  • Client logo and branding
  • Friendly URL
  • Recycle Centre Configuration
  • Customer Booking Form
  • Booking Restrictions
  • Catogorised items
  • Reporting

Benefits

  • Manage multiples site
  • Apply global rules or site specific rules
  • Global branding or site branding
  • Integrate payment systems
  • Develop out of borough
  • Enhance and apply charges for catogorised items
  • Include QR code register for RCC staff
  • Manage restrictions policy

Pricing

£2,500 to £4,000 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@web-labs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

5 1 1 8 6 6 8 2 8 8 8 3 6 2 2

Contact

Web Labs Ltd Samantha Engelbrecht
Telephone: 01904 234045
Email: tenders@web-labs.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
No constraints, the service is 100% browser based and requires no specific hardware configurations
System requirements
No specific requirements

User support

Email or online ticketing support
Email or online ticketing
Support response times
Web Labs respond to technical issues dependant on their urgency. We use a helpdesk ticketing system which is open 24/7/365. However, developers work between Mon - Fri (9-5) although Out of Hours support can be discussed prior to signing any agreements.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
The levels of service we provide is stipulated in both our Service Level Agreement and Terms and Conditions document.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Initial Consultation
We will schedule a meeting with the client to understand their requirements, goals, and expectations. This is where we will gather information to tailor our services accordingly.

Account Setup
We will assist the client in setting up their accounts on our platform. This may involve creating user accounts, setting permissions, and configuring settings based on their needs.

Data Migration (if applicable)
If the client is transitioning from another system, we will assist them in migrating their data to your platform (this may occur additional costs).

Training Sessions
We will conduct training sessions for the client's team to familiarise them with our solution.

Integration
If our software needs to integrate with other systems the client uses, we will facilitate the integration process and ensure seamless data flow between systems (this may occur additional costs).
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Data Backup
We will assist the client in backing up their data from the platform. We will provide guidance on how they can securely transfer or store their data for future use.
End-of-contract process
Contract Termination Discussion
We will initiate a discussion with the client regarding their decision to terminate the contract.

Account Closure
We will guide the client through the process of closing their account on our platform. Ensuring that all user accounts are deactivated, and access to the software is revoked.

Feedback Collection
We will request feedback from the client regarding their experience with the software and services. This feedback will help us identify areas for improvement and enhance our offerings.

Closure Documentation
We will provide any necessary documentation or paperwork related to the termination of the contract. This may include a formal termination letter, final invoices, and data destruction certificates (if applicable).

Post-Offboarding Support
After the contract termination, we ensure that the client has access to support resources for a 3-month period. This can help address any lingering questions or issues they may encounter during the transition period.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Certain design features work and look differently in a mobile view
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
Browser web service
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Independant third party audits
API
Yes
What users can and can't do using the API
Users can retrieve the entities data, update an entity, delete an entity, and add a new entity. Retrieve entities can be filtered by the meta-data held on the entity as well as by the fields associated with the entity.

Users themselves cannot be added through the API.

Entities in many cases are dynamic, so can be different per system instance depending upon client configuration.
API documentation
No
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Catogories policies, restrictions policies, slot avalaibility, slot duration, opening / closing times all via non technical user friendly user interface

Scaling

Independence of resources
We can traffic shape based on user experience and usage patterns. We can also segment system resources to protect service levels.

Analytics

Service usage metrics
Yes
Metrics types
Built-in tools monitor site stats, such as traffic, top pages, speed and performance and online petitions, consultations and feedback modules will help establish user satisfaction.
Furthermore compliance with Google Analytics can provide page timings, and gain user insights into bounce rates, in-page analytics user defined Goal Flows.
The Digital Transformation Solution integrates with other 3rd party systems to provide one ‘golden record’ for each client. Council/Call Centre staff with appropriate permissions can view on a single screen all historical and current transaction activity for each customer.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Non-technical users/administrators with appropriate permissions can use an inbuilt user friendly report/audit generator to filter the data required and then securely export in a format they require. The data that users can see, filter and export is controlled by their user permissions. More advanced in-house IT administrators and developers can use third party business intelligence applications/report generators to access and export data they require.
Data export formats
  • CSV
  • Other
Other data export formats
Json
Data import formats
  • CSV
  • Other
Other data import formats
Json

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.9% application uptime as measured through 1-minute polls using ICMP echo-requests. 99.9% network connectivity uptime of the customer service as measured through 1-minute polls using ICMP echo-requests Users are refunded by negotiated settlement outlined in the SLA.
Approach to resilience
Web Labs do not want to make this information public. However, we are willing to share information with a specialist security expert on how we have designed our service to be resilient.
Outage reporting
Our system issues email, text and telephone call alerts to named contacts.

Identity and authentication

User authentication needed
Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
All access to service interfaces and support channels are constrained to authenticated and authorised individuals with appropriate access privileges.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Alcumus
ISO/IEC 27001 accreditation date
09/10/2023
What the ISO/IEC 27001 doesn’t cover
N.a
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Our organisation has implemented a comprehensive Information Security Management System (ISMS) in accordance with the ISO/IEC 27001 international standard. At the core of our ISMS is an Information Security Policy that has been approved by senior management and is regularly reviewed to ensure it continues to meet our security and business requirements.

We have an Information Security Manager (ISM) who is responsible for overseeing the ISMS and ensuring the ISMS is effectively implemented and maintained across the organisation.

To verify the ISMS is meeting standard expectations, we have implemented a comprehensive audit schedule. All sections of the ISMS are audited annually to confirm it conforms to relevant standards, regulations and contractual requirements. The audit findings are reviewed regularly in Management Review Meetings, where any necessary improvements or corrective actions are identified and tracked through to completion.

Through this structured governance model and continuous improvement process, we are able to effectively manage information security risks, protect the confidentiality, integrity and availability of our data to ensure security policies and controls remain relevant and effective. Maintaining the integrity of our ISMS is a top priority for our organisation.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Physical storage, internet bandwidth and operational systems are monitored with 24/7 automatic monitoring alerting when predefined thresholds are exceeded. Changes are identified on the Change Request form and logged in the change Change Control log. The originator obtains sufficient information to complete the Change Request The Internet Services Director then reviews and/or carries out a risk assessment identifying potential risks, security impacts and then identifies and costs the required controls in line with our risk management framework.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Our organisation has a robust protective monitoring approach to identify and respond to potential security compromises. We use the Zabbix monitoring tool to provide 24/7 surveillance, detecting and alerting our security team to warning signs and critical issues.

We leverage the Barracuda Vulnerability Manager to regularly scan for known vulnerabilities, automatically mitigating any issues found through our web application filter. Our servers and infrastructure are professionally managed to government security guidelines.

This multi-layered monitoring enables us to quickly detect, investigate and address potential security incidents.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
We have a well-defined incident management process overseen by the Information Security Manager (ISM). We have pre-defined procedures to address common security incidents, including accidents, breaches, loss/theft, data issues, and irregularities.

All employees must immediately report any security incidents or weaknesses using our Incident Report Form. The ISM logs the incident in our Incident Recording System and ensures appropriate corrective actions are taken. The ISM maintains visibility over all reported incidents, accessible to the original reporter and senior management.

This structured approach allows us to quickly identify, respond to and document security events, minimizing impact and driving continuous security improvements.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

We host at a data centre that is in an industrial space, designed and operated with the single primary objective of delivering high availability IT services efficiently.
The environment is monitored and managed to ensure critical equipment is not damaged by particulates or corrosive elements which might impact both the IT equipment and cooling equipment in terms of performance, energy efficiency and reliability.
Monitors allow us to monitor temperature, power and humidity levels in the data centre, allowing it to actively control our carbon footprint.
To improve server consolidation, increase operational efficiency and increase utilisation rates, we deploy servers on industry standard virtualisation platforms. This has enabled customers to reduce server acquisition and life cycle costs, reduced data centre space requirements and, most importantly, reduced power consumption, cooling and management demands.
The electricity supplier is dedicated to providing only green energy, and our cooling systems are serviced regularly to ensure that they are running at optimal performance as to not increase energy consumption unnecessarily.
Further, when selecting new IT equipment, we require the vendor to supply, at minimum, the total system power for a range of temperatures covering the full allowable inlet temperature range for the equipment at a 100% load on a specified benchmark such as Linpack, SERT or SPECPower.
We select equipment containing high efficiency AC/DC power converters, rated at 90% power efficiency or better across the range of loads expected for the equipment to be installed.
Utilising technologies such as Microsoft RDP allows our staff to work remotely, reducing carbon emissions from travel across all industries, RDP and other technologies have also allowed remote support in a way that is consistently improving, and therefore our staff are required to travel less, further reducing our environmental footprint. All our team is remote, therefore reducing our own carbon footprint.

Pricing

Price
£2,500 to £4,000 a licence a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@web-labs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.