GrowCreate Limited

Umbraco CMS Development, Upgrades, Support and Maintenance

GrowCreate is an Umbraco Platinum partner, with many years of experience delivering high-quality Umbraco CMS solutions. Our certified developers possess in-depth knowledge of Umbraco, complemented by excellent technical and management skills. Our services include website development, migration, user experience and support.

Features

• Umbraco architecture, design, build, support, maintenance and training
• Umbraco Platinum Partner
• ISO 27001 Cyber Essentials. Microsoft Gold Silver Partner.
• Responsive Umbraco web design and user experience (UX) design
• Integrate CRMs and other systems
• Migration from Drupal, WordPress, Sitecore etc. to Umbraco

Benefits

• Umbraco websites meeting W3C WCAG 2.1 accessibility standards
• Umbraco CMS hosting on Microsoft Azure
• Umbraco Platinum and contributing partner providing open source Umbraco CMS
• Certified Umbraco developers based in UK
• Umbraco CMS solutions developed using Agile Scrum
• Customisable Umbraco editing, content creation and Azure cognitive search tools

£675 to £1,500 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ainsley@growcreate.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

512019768733446

Contact

Ainsley McWilliams
01844393962
ainsley@growcreate.co.uk

Planning

• Planning service: Yes
• How the planning service works: GrowCreate can start you on your cloud journey, help you migrate to the cloud, cost optimise, and provide cloud maintenance.; ; We provide managed cloud services, and cloud consulting services on Microsoft Azure, Amazon Web Services, and Google Cloud. We are the go-to support people for brands and internal development teams.; ; We provide cloud-managed hosting services and support web applications like Umbraco. ; ; While the cloud migration presents challenges, working with the right team can significantly reduce costs and improve performance.; ; Optimise your cloud infrastructure to reduce costs.; Scale resources based on your needs, resulting in cost savings.; Improve your ROI by analysing and optimising cloud resource utilisation.; Reduce wasteful spending by identifying and removing unnecessary cloud resources.; Cloud cost monitoring helps to allocate cloud budgets in a cost-effectively and efficient way.; Forecast and plan public cloud service expenses more accurately to gain visibility into your cloud spend.; Redirect cost savings towards other strategic initiatives, such as innovation or expansion.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Migrating your existing infrastructure requires careful planning and execution. Without the right expertise and guidance, this can be overwhelming. At GrowCreate, we tailor setup and migration to our clients' specific needs. With several years of experience in the cloud environment, we understand the business, financial, and technical benefits that cloud services offer. Our team is skilled in delivering solutions for public, private, and hybrid cloud environments.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: GrowCreate has multiple layers of quality assurance testing. These include but are not limited to: development PR process where no code change can be deployed without a separate senior developer reviewing the code. CICD deployment removing human error in deploying to different software environments. Unit tests added by developers when appropriate. Separate team members testing individual tasks and broader smoke testing before client reviews. Client review demos directly between technical team and our customers.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide fixed-price technical support, governed by a Service Level Agreement (SLA). The support programme covers Priority 1 and Priority 2 issues on your website, including maintenance, security patches, and managed hosting.; ; Active maintenance ; ; Our support and hosting package gives you access to a proactive monitoring service by an infrastructure specialist. Every month, our Support Engineer will review your solution and ensure it is maintained. Our service includes:; ; Service Level Agreement; Unlimited bug fixes; Ticket Management; Website Maintenance; Performance, Technical SEO, Accessibility monitoring; Umbraco Licences; Optional Retained Hours; Dedicated Account Manager; Azure Support Contract with Microsoft; Umbraco HQ Support; Out-of-hours Support Options

Service scope

• Service constraints: Support only being available remotely

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Normal Business Hours: Monday-Friday (excluding national holidays) Office Hours: 09:00 – 17:00 (Monday-Friday) Standard response within 1 hour. Custom support is also available outside normal business hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: No
• Support levels: We offer Business (£975 + VAT per month) and Enterprise (£1,950 + VAT per month) support packages. Our recommended package will be dependent on the complexity of your solution. We provide fixed-price technical support, governed by a Service Level Agreement (SLA). Our Business Support programme is for websites with some integrations or advanced functionality. The support programme covers Priority 1 and Priority 2 issues on your website, including maintenance, security patches, and managed hosting. Active maintenance Our support and hosting package gives you access to a proactive monitoring service by an infrastructure specialist. Every month, our Support Engineer will review your solution and ensure it is maintained. Our service includes: Service Level Agreement Unlimited bug fixes Ticket Management Website Maintenance Performance, Technical SEO, Accessibility monitoring Umbraco Licences Optional Retained Hours Dedicated Account Manager Azure Support Contract with Microsoft Umbraco HQ Support Out-of-hours Support Options

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification
• ISO/IEC 27001 accreditation date: 07/10/2020
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO 27001

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Grow Create is a Net Zero web agency dedicated to implementing environmental best practices wherever practical and within available resources. Adam Weston holds overall responsibility for compliance at Grow Create, reporting to the board on the performance of the Quality (9001), Information Security (27001), Environmental Management (14001), Health & Safety frameworks, and suggesting areas for improvement.; ; We manage and report our use of energy, water, and chemicals, and fully comply with local environmental regulations. Currently, we source 100% renewable electricity and have SMART targets for reducing energy usage and waste.; ; Whenever possible and practical, we source from suppliers with robust ethical and environmental practices, such as Apple and Microsoft, who provide comprehensive reports on their environmental impact.; ; We encourage staff to consider the environment in all aspects of their work, promote the use of public transport among employees and directors, and provide visitors with public transport options to our offices. Lastly, we're committed to improving energy efficiency in our workplace.

Pricing

• Price: £675 to £1,500 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ainsley@growcreate.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.