GLOBAL 4 COMMUNICATIONS LIMITED
Microsoft 365 Security Assurance Service by Global 4
The Microsoft 365 Security Assurance Service is delivered monthly or quarterly, and is a security analytics service that reports on events, trends, user behaviours and threats to give a deep insight into security related activity within Microsoft environments. Combined with expert recommendations on posture/strategy enhancements, license usage and feature adoption.
Features
- Monthly , bi-monthly or quarterly reporting
- Findings presented by dedicated Global 4 Security Analysts
- Provide deep dive security analytics
- Flag key security events and mitigations
- Propose options to improve security posture, leverage advances MS capabilities
- Review existing configurations, highlighting areas of risk
- Optional configuration days available to implement changes
Benefits
- Maximise adoption and usage of Microsoft security tooling
- Identify real-world security events and configuration issues within your environment
- Receive expert advice and guidance on how to improve security
- Receive expert advice on how to mitigate threats
- Receive expert advice on how to develop security strategy
- Receive expert advice on how to maximise licence usage
- Quickly assess value of new Microsoft security capabilities and features
Pricing
£800 to £2,400 a unit a month
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at james.routledge@global4.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
5 1 2 3 8 3 8 3 9 7 6 8 8 3 1
Contact
GLOBAL 4 COMMUNICATIONS LIMITED
James Routledge
Telephone: 01403272910
Email: james.routledge@global4.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- As part of this service Global 4 provide industry leading expertise, advice and guidance to support customers in developing their strategic plans and adoption of Microsoft Cloud Security services. Maximising value from their licensing investments and enabling features that enhance business security posture.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Microsoft 365
- Microsoft AZURE
Training
- Training service provided
- Yes
- How the training service works
- Global 4 are able to provide best practise guidance, product demonstrations, training sessions and knowledge transfer workshops for the entire Microsoft security product portfolio as required. Available separately is an array of other training services around M365 and Global 4 can support pre- and post-launch activities, ranging from user profiling to floor-walking and VIP 'hypercare'.
- Training is tied to specific services
- Yes
- Services the training service works with
-
- Microsoft 365
- Microsoft AZURE
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- In addition to the core strategic advice and expertise provided as part of this service Global 4 can provide a wide range of professional services to either fully manage or assist with the deployment and enablement of the proposed configurations and security technologies on behalf of the customer.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- Microsoft 365
- Microsoft AZURE
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Global 4 support services are subject to agreed customer SLAs and performance is monitored against them.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by a third-party organisation
- How the support service works
- Separate to this service, Global 4 has a support function that can provide incident management, monitoring and event management, release management and service management for Cloud and software solutions.
Service scope
- Service constraints
- By default this service provides security analysis, reporting and expert advice and guidance. It does not include any security incident response services or hands on configuration and deployment resources. Should these be required Global 4 can provide them separately.
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- Depending on the Priority, we will respond within 1 hour.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- No
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- We are contactable via Skype for Business client or chat via Microsoft Teams.
- Web chat accessibility testing
- Web chat is provided using Microsoft Teams. No additional assistive measures or technology testing done.
- Support levels
- We provide level 2 service desk to service desk support, Infrastructure Support, Monitoring and Event Management, Release Management and Service Management.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Microsoft
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- NCC
- PCI DSS accreditation date
- 14/05/2021
- What the PCI DSS doesn’t cover
- Global 4’s Live Agent & IVR Payment Solution.
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
-
- Microsoft Gold Security Partner
- Microsoft Identity and Access Management Advanced Specialization
- Microsoft Information Protection and Governance Advanced Specialization
- Microsoft Threat Protection Advanced Specialization
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Global 4 operates a paperless office and supports flexible working to minimise travel, which impacts the environment. Where possible, meetings are held virtually using either 8x8's video conferencing system or Microsoft Teams, which Global 4 have an integration into using 8x8. There are recycling bins across the office and this is actively encouraged across the business. Global 4 has recently renewed its company fleet with vehicles offering a lower CO2 emissions value than the previous mark.Covid-19 recovery
Global 4 operated a strict working from home policy during the pandemic, whilst maintaining an operational workforce with minimal use of the furlough scheme. Coming back into the office, Global 4 implemented a one-way system across the office with social distancing, antibacterial gels and dispensers, face masks were obligatory and a camera over the entry to the building alerted if someone wasn't wearing a mask or had a high temperature. We also took measures to ensure staff tested twice per week and submitted their results on our HR platform, isolating and working from home (assuming well enough) in the event of a positive result. Global 4 also supported Clients with free periods of rental during the difficult times. Thanks to its success, Global 4 has been growing and offering employment to support the increase in its workforce, and actively enrols its staff on apprenticeship courses to nurture their growth.Tackling economic inequality
Global 4 actively and regularly interrogates its supply chain to position itself to deliver the best products in the marketplace at the keenest commercials, represented by its accolade of Platinum Partner of 8x8, one of three in the country. We have created employment through the growth of the workforce and success of the business, actively enrolling staff onto apprenticeships to nurture their growth.Equal opportunity
Global 4 are an equal opportunities employer, who employ staff across multiple ethnicities and without any judgment.Wellbeing
Global 4 subscribe to BUPA's mental health service and actively encourage its staff to use the service at no cost. All management will perform a monthly one-to-one with their respective team members and the dedicated HR team have weekly check ups with new starters whilst they are getting settled into the organisation.
Pricing
- Price
- £800 to £2,400 a unit a month
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at james.routledge@global4.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.