Oxford Data Consultancy (ODCGIS LIMITED)

GISMO Managed Service

Clients who don't have an inhouse GIS capability can get support through ODCGIS’s Managed Service. Our GIS experts remotely access cloud-based GIS systems-ESRI, Cadcorp, QGIS or, if you don’t have a GIS, then our own GISMO (GIS Mapping Online) is a low cost, entry level system alternative.

Features

• Determine the best approach for your online GIS spatial service
• Working with ODCGIS’s UK based GIS Officers to develop solutions
• Specialist GIS Officers with unrivalled social housing expertise
• Provision of spatial analytics and data visualisation services
• High quality service management and technical support
• Location intelligence, Asset management and infrastructure mapping
• Web-based mapping and geospatial analytics
• Industry experience with GIS Cloud, ESRI, Cadcorp, MapInfo and QGIS
• Digitisation of existing geographical features and mapping data
• Management, preparation, loading and hosting of GIS data

Benefits

• Transform geographic data into valuable, accurate business intelligence
• Improve efficiencies and optimise investment with expert spatial data analysis
• Geographical spatial data driven decision making
• Plan for efficient asset maintenance and repairs
• Improved, faster, cheaper planning through GIS
• Reduce time locating assets and data
• Provides improved collaboration across all departments
• Improves decision-making processes based on evidence and data
• Ease of dissemination of location-based information across your organisation
• Improved access and use of geographic information

£100.00 a licence a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alan@odc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

512435171328043

Contact

Alan Smith
+447957806497
alan@odc.co.uk

Planning

• Planning service: Yes
• How the planning service works: ODCGIS staff have over 100 years of GIS experience between them, not only with different GIS but also in many different data types and data quality issues.; ; We can perform an analysis of your GIS Set up and data layers to identify if improvements are required or to see where new technology maybe better placed.; ; Business Case Creation; ODCGIS understand that it can be a difficult task making the business case for a GIS when your organisation doesn’t have a GIS and haven’t seen the benefits first hand.; ; We will help you to create a business case so your organisation can easily identify the benefits across all housing departments. It’s not just about saving money, but also about using GIS to access data in a new way to drive efficiencies, and also support the organisation to move forward on business transformation projects.; ; ODCGIS have built various GIS Analysis tools to enable us to get a true reflection on the quality of your data, whether it be looking at data joining, overlaps or gaps etc.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Training is limited to the use of the GIS Mapping software and how to get the best from it.
• Training is tied to specific services: Yes
• Services the training service works with: GIS Mapping

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We use a number of Cloud based GIS within the office, each have their pros and cons. We will discuss with the buyer their current situation, what their requirement is and what their budget is. This allows us to build a complete picture and offer the best solution.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: GIS Mapping

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Ongoing support is limited to the GIS Mapping Software and ensuring it is running correctly. This could include hosting issues affecting the performance of the software.

Service scope

• Service constraints: Support is limited to data supplied or created by ODCGIS plus the GIS Mapping software covered in our contract with the buyer. Any data or services supplied by a third party outside the contract are not covered.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We will aim to reply as quickly as possible. A simple fix could be immediate whereas a more complex issue may take longer. An average SLA is 5 working days. Enquiries are acknowledged by a manual response. Emails are monitored during normal working hours between 8.30am and 5.30pm weekdays. As a rule, emails are not monitored outside of these times including weekends and Bank Holidays.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Support is at one level through a Managed Service which comes at 4 levels: Bronze; Silver; Gold & Platinum. Each level has an increasing number of days, the number is set dependent on the size of the organisation. Pricing varies and is agreed after discussion with the buyer. More information in the Pricing Document. We have a team of experienced GIS Officers who are contactable during normal working hours. In addition the buyer will have an experienced Account Manager who is contactable through Mobile or Email.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: GIS Cloud, QGIS

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Land use and grounds maintenance data captured into your GIS can be used to calculate your carbon consumption as part of your drive to achieve carbon net zero. The results can be used as part of your SHIFT response. The SHIFT Assessment is a sustainability standard specifically designed for the housing sector. It serves as an independent assessment and accreditation scheme that demonstrates organisations are delivering against challenging science based environmental targets.; ; We have taken the decision to encourage staff to work from home when at all possible to reduce carbon footprint. Clients using our service save travel time (and thus carbon emissions) as the number of site visits is reduced as information can be viewed through the GIS.

  Covid-19 recovery

  When the Coronavirus outbreak first started, it was clear that contingency plans should be put in place in the event of home working. This included mapping drive time areas from staff postcodes to assist with business planning. Since the lockdowns and the rise in home working, having spatial data accessible online has cut down on travelling, particularly on site visits enabling swifter responses to issues as they arise.; ; Initially, throughout the first 2 years of the COVID-19 crisis we published a daily map with data from ONS to track the level of outbreaks and offered it for free to all social housing organisations. They were able to plot all their properties along with staff residences to plan for business continuation.

  Tackling economic inequality

  Our pricing is competitively set by passing on savings to our social housing clients achieved by efficient working. We also have an active plan to ensure clients get the maximum ROI so they can pass on benefits to their tenants.

  Equal opportunity

  We have an Equal Opportunities Policy which we can share with any potential buyer.

  Wellbeing

  GIS allows staff to work in a less stressful environment as more information is available at their fingertips. They will be able to do their jobs quicker, for example being able to answer queries or complaints efficiently reducing potential animosity from tenants.

Pricing

• Price: £100.00 a licence a year
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alan@odc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.