CAPPKIND LIMITED

ProjectDeck

ProjectDeck is your one-stop-shop for construction document, form and workflow management. Designed by construction industry experts, to connect asset owners, contractors, subcontractors and consultants. Straightforward to purchase, deploy, onboard and use, ProjectDeck ensures seamless team and project coordination. Collaborate with a flexible construction solution for all your departments.

Features

• Construction centric document and form management system
• Powerful and user-friendly interface that simplifies navigation and maximises efficiency
• Project orientated with lifecycle blueprints to support programme management
• Create templates that align perfectly with your project requirements
• Simple workflows to enable review, approval, signing, linking, and sharing
• Seamless integration with Microsoft 365 allowing for easy collaboration
• Extensive library of templates, expertly crafted by construction industry specialists
• Rapid charting of your data from the user-friendly data grid
• Definitive data export for comprehensive construction sector BI and reporting
• Clear and simple system administration via straightforward role management

Benefits

• Designed by construction professionals to deliver optimised construction processes
• Ideal for construction quality, safety and environmental management
• Perfect for no hassle contract management and administration (JCT/NEC etc)
• Optimised for construction project management processes, template and forms
• Simplify site management and bridge the connection to head office
• Drive excellence in your asset management from fixed-plant to heavy-machinery
• Automation of repetitive tasks to improve efficiency
• Scales to fit your needs, whatever your organisations size
• Designed to integrate construction asset owners, contractors, subcontractors and consultants
• Highly affordable and straightforward to deploy and onboard

£25.00 a user

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nick.adams@projectdeck.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

512728958010165

Contact

Nick Adams
07946 477330
nick.adams@projectdeck.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None. ProjectDeck is available 24/7/365.
• System requirements:
  • ProjectDeck can be used from desktops that have connectivity.
  • ProjectDeck can be used from laptops that have connectivity.
  • ProjectDeck can be used from tablets that have connectivity.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: ProjectDeck is supported 24/7/365 with response times from 1 hour to 24 hours depending on priority and subscription tier.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: ProjectDeck provides support via telephone, email, online and onsite. Remote support is included in the subscription fee at no extra charge. Onsite support requirements are agreed with each customer as required. ProjectDeck provide each client with a technical account manager and cloud support engineering team access.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: ProjectDeck is a SaaS system that is readily self-implemented by our customers directly from the www.projectdeck.com website. ProjectDeck is also simple to self-configure and self-train. ; Some Enterprise features, such as Single Sign On, require a short session between our cloud support engineering team and a representative from our customers IT team. ; CappKind also offer remote and on-site training and consultancy services to help you implement your ProjectDeck subscription as required.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • The ProjectDeck Help Centre includes help video content
  • The ProjectDeck Application includes on-boarding help video
• End-of-contract data extraction: CappKind confirm that in the case of an unfortunate event of subscription termination, our customers can continue to manage their current workflows electronically using the ProjectDeck platform during the transition period to a replacement system. There is no limitation to this, as on subscription termination ProjectDeck reverts to a ‘read-only’ service whereby all data remains accessible. ; CappKind also confirm that we will provide full database exports for transition to a replacement system. The ProjectDeck platform has offline archiving capability that generates an archive on external media for accessing all project information. Files are stored in their native format, and database data is converted to JSON format.
• End-of-contract process: Contact ProjectDeck to arrange final handover of all data held on the system. An archive of all project documentation and data will be generated. Documentation and data will be supplied, encrypted via SFTP, to the subscription owner or the subscription owners assignee. The SFTP service for archive transmission may be provided either by the customer or CappKind. If CappKind provides the SFTP service, there will be a small commodity charge for this. All other costs of data extraction are included in your subscription fee and no additional charges are required.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: The ProjectDeck service interface is accessible from the main ProjectDeck web-application. Access is controlled via admin roles and permissions.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: ProjectDeck is designed and developed to the WCAG 2.1 AA standard. We have not undertaken specific testing with users of assistive technology.
• API: Yes
• What users can and can't do using the API: ProjectDeck is designed using Open API. This enables us to undertake API projects to meet customers requirements. Any new integration with third party and internal customer software will need to be scoped and developed by the ProjectDeck Development Team.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The ProjectDeck platform is highly configurable, giving customers the opportunity to customise features including lifecycles, projects, templates, workflows and access controls. Simple changes can be easily made by users at a granular level. More significant changes can be scoped and achieved with the support of the CappKind Consultancy and Development teams.

Scaling

• Independence of resources: CappKind guarantees the integrity of all data without error or fail. CappKind have enacted a strict policy regarding security, incident response, and recovery procedures. Reliability—The ProjectDeck platform has an uptime of 99.5%. The ProjectDeck Infrastructure has been architected in such a way that it can be easily scaled as more demand is made upon it. Servers operate at 50% capacity during peak time. Whenever the 50% threshold is exceeded, additional resources are added (by increasing servers or increasing resources to existing servers) to bring the peak capacity usage down to below preset thresholds.

Analytics

• Service usage metrics: Yes
• Metrics types: All service metrics are driven from integrated application insights. Examples of available metrics are, Infrastructure or application metrics, CPU, disk, HTTP request and response status, memory, network, number of active instances, audit history etc.
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data can be exported from the ProjectDeck platform in a variety of formats with ease. Typical examples include the export of documents in their native file formats (for example Microsoft Word, Excel and PowerPoint), export of ProjectDeck forms via PDF, export of table data via CSV and Excel and the bulk export of ProjectDeck form data from the Lifecycle export data feature.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Microsoft Excel
  • PDF
  • JSON
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: CappKind guarantee an availability uptime of 99.5% for ProjectDeck. CappKind provide a guaranteed Recovery Time Objective (RTO) of 4 hours and a Recovery Point Objective (RPO) of 30 minutes. In the unlikely event of the guaranteed uptime not being attained, service credits are issued to customers.
• Approach to resilience: Technical information regarding the resilience of the ProjectDeck Platform is available on request.
• Outage reporting: Email alerts if an outtage exceeds 5 minute threshold.; Monthly performance reports are available on-demand.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to our Management Interfaces are significantly limited and operate under a highly granular security group controlled access schema. Access to our Management Interfaces are limited to specific machines, specific working locations (via limited IP address access) and multi-factor authentication. All access points for our trusted users are fully sacrificial. Our Development, Testing, Staging and Production environments, their associated hardware architectures, software repositories and deployment pipelines are physically isolated where possible, with effective monitoring and security controls throughout. Full security audit records are maintained, and any anomalous system usage or behaviours are followed-up.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO 27001 (Certification in November 2024)
  • OWASP Level 2 security framework
  • Payment processes are PCI compliant via Chargebee and Stripe

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We operate under ISO 27001 principles, processes and procedures - but are not currently certified. Certification is scheduled for May 2024.
• Information security policies and processes: CappKind have an over-arching security policy that has the following stated objectives:; ; 1) To create an overall robust approach to information security that complies with ISO 27001 and other industry good practices,; 2) Detect and pre-empt information security breeches such as misuse of networks, data, applications and computer systems,; 3) Maintain the reputation of the CappKind organisation and the ProjectDeck product, and uphold ethical and legal responsibilities and governance,; 4) Respect employee and customer rights, including how to react to inquiries and complaints about non-compliance.; ; CappKind employ a dedicated Quality Manager who reports directly to a Board Director. The design, development, testing and quality management team members are trained on our policies and procedures and regularly audited for internal compliance.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: CappKind develop ProjectDeck to ISO 27001 standards and processes. This includes a framework for configuration and change management. All hardware and software components of the ProjectDeck product are tracked through their lifetime. Any developed changes are assessed for security impacts and unauthorised changes are detected and prevented. All changes to the platform are thoroughly tested on our QA platform prior to being deployed to Production. Such testing includes unit, integration, regression, load, concurrency, security, and browser testing to ensure that the implementation of the change has a minimised risk profile within the production environment.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: CappKind maintains contact with the Open Web Application Security Project (OWASP), a worldwide free and open community focused on improving the security of web application software. As soon as vulnerabilities are identified, actions are carried out to either negate the risk, or apply patches. These changes are then tested in QA prior to being rolled out to production.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: The ProjectDeck platform uses a variety of technologies to monitor threats to the service. This includes running front and back-end application insights, Defender for Cloud on all resources and 24x7 automatic alert workflows if an anomaly is detected. CappKind have an escalation policy in place for responding to threats.
• Incident management type: Supplier-defined controls
• Incident management approach: CappKind have policies and procedures regarding incident management. Incidents are categorized into predefined priorities, which have predefined response times associated with them. Users are required to contact ProjectDeck Support regarding any incidents. ProjectDeck Support is available 24x7, 365 days a year. CappKind will contact customers regarding any incidents as soon as possible after the incident has been detected. Incident reports are provided to the Owner of each ProjectDeck subscription that is impacted.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At ProjectDeck, we are committed to leveraging our operations and influence to make a meaningful impact on society and the environment. Recognising the critical challenges of our time, including climate change: We will prioritize environmental stewardship, working towards net-zero emissions and delivering additional environmental benefits through sustainable practices in all our projects.

  Covid-19 recovery

  At ProjectDeck, we are committed to leveraging our operations and influence to make a meaningful impact on society and the environment. Recognising the critical challenges of our time, including COVID-19 recovery: Our initiatives will focus on creating employment, re-training opportunities, and supporting both individuals and organisations in recovering from the pandemic’s impact. ProjectDeck aims to improve workplace conditions to aid the COVID-19 recovery effort, promoting remote working and sustainable travel solutions.

  Tackling economic inequality

  At ProjectDeck, we are committed to leveraging our operations and influence to make a meaningful impact on society and the environment. Recognising the critical challenges of our time, including tackling economic inequality: By fostering entrepreneurship, creating new jobs, and developing skills, we strive to empower those facing barriers to employment, particularly in deprived areas and high-growth sectors. Our efforts will also extend to increasing supply chain resilience and capacity, encouraging innovation, and ensuring a fair and responsible approach across our partnerships.

  Equal opportunity

  At ProjectDeck, we are committed to leveraging our operations and influence to make a meaningful impact on society and the environment. Recognising the critical challenges of our time, including equal opportunities: ProjectDeck is dedicated to reducing the disability employment gap and tackling workforce inequality. We will take action to increase the representation of disabled and disadvantaged individuals in our workforce and support their development with relevant skills and qualifications.

  Wellbeing

  At ProjectDeck, we are committed to leveraging our operations and influence to make a meaningful impact on society and the environment. Recognising the critical challenges of our time, including wellbeing: Recognising the integral role of health and wellbeing, we commit to initiatives that support both the physical and mental health of our employees, partners, and communities. Our approach includes collaborating with users and communities to co-design projects that promote strong, integrated communities and workplaces.

Pricing

• Price: £25.00 a user
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We provide a self-serve Free Forever subscription. This includes all of the ProjectDeck Professional Plan features with up to 3 Free Lifecycles, 5 Free Projects and 5 Free Seats (users).
• Link to free trial: https://www.projectdeck.com/pricing/

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nick.adams@projectdeck.com. Tell them what format you need. It will help if you say what assistive technology you use.