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Brainwave Labs Limited

Digital Front Door Service - Where's My Pizza (WMP)

WMP is an order management solution designed to streamline the management of overwhelming digital demands. This platform efficiently addresses challenges such as demand outstripping capacity, capability deficits, and prioritisation difficulties. WMP provides Digital Front Doors with the data and insight to work at the speed of today.

Features

  • Streamlines request assessments with customisable urgency and impact criteria.
  • Offers live updates on current and projected resource capacities.
  • Facilitates integration with external suppliers to bridge capability gaps.
  • Allows easy monitoring of request statuses, akin to pizza tracking.
  • Automates interactions with existing IT tools, ensuring SLA compliance.
  • Provides insights into demand, resource use, and fulfilment effectiveness.
  • Integrates user feedback for continuous improvement of platforms and services.
  • Features a customisable interface to enhance user engagement and experience.

Benefits

  • Enhances efficiency in managing digital service requests, saving resources.
  • Provides visibility into real/anticipated resource capacities for better planning.
  • Aligns resource allocation with strategic priorities to maximise impact.
  • Maintains stakeholder engagement, building trust and satisfaction.
  • Uses analytics to inform strategic, evidence-based decisions.
  • Encourages strategic focus and disciplined resource prioritisation.
  • Utilises feedback to refine services, meeting evolving user needs.

Pricing

£595 to £1,495 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michael@brainwavelabs.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

5 1 2 7 6 9 0 3 1 2 2 6 3 6 5

Contact

Brainwave Labs Limited Michael Ekpe
Telephone: 07771255949
Email: michael@brainwavelabs.io

Planning

Planning service
Yes
How the planning service works
1. Objective Alignment:
a. Align solution capabilities with organisational strategic objectives, matching functionalities to key performance indicators and goals.
b. Define specific, measurable system objectives to enhance response times, stakeholder satisfaction, and reduce costs.
2. Stakeholder Analysis:
a. Engage key organisational stakeholders early to understand their expectations and potential resistance.
b. Develop a strategy to keep stakeholders informed and engaged throughout the deployment.
3. User Research:
a. Use in-depth research to understand stakeholder behaviours and needs.
b. Create detailed personas representing user groups for targeted solution design.
4. Resource Assessment:
a. Assess technical and human resources needed for deployment and operation.
b. Identify resource gaps and plan necessary training, recruitment, or procurements.
5. Service Blueprint:
a. Collaborate on a service blueprint detailing user interactions and support processes, identifying potential friction points.
b. Plan system integration with existing IT infrastructure and third-party services.
6. Process Mapping:
a. Document and analyse current processes to identify inefficiencies.
b. Map optimised processes using the new system to improve efficiency and satisfaction.
7. Systems Integration:
a. Design to meet specific organisational needs.
b. Integrate with enterprise systems to ensure functionality and continuity.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Amazon AWS
  • Workflow Automation Tools
  • ITSM APIs
  • Automated Notifications
  • Attestation APIs

Training

Training service provided
Yes
How the training service works
1. Objective Setting: Define actionable goals aligned with organisational strategies.
2. Stakeholder Engagement: Secure buy-in and support from key stakeholders.
3. Resource Allocation: Determine necessary resources for effective CoP support.
4. Timeline Development: Establish realistic rollout and management timelines with milestones.
Training is tied to specific services
Yes
Services the training service works with
  • Learning Management Systems (LMS)
  • Experiential Learning Software (SaaS)
  • Knowledge Management Solutions
  • Collaboration Tools
  • Peer-to-Peer Collaboration Tools
  • Social Learning System

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
1. System Configuration and Customisation:
• Configure the WMP tool to seamlessly integrate with the organisation's existing workflows and IT infrastructure.
• Adapt user interfaces and functionalities to meet specific operational needs and enhance user interaction.
2. Data Migration and Integration:
• Safely migrate existing service request data to the new system ensuring data integrity and minimal downtime.
• Incorporate historical data, converting and mapping old data formats to new system standards.
3. Comprehensive System Integration:
• Ensure robust upstream and downstream integration with existing service management tools for seamless data exchange on service requests, prioritisation, capacity, and status updates.
• Implement real-time or scheduled data synchronisation to ensure up-to-date information flow regarding resource utilisation, delivery status, escalations, and continuous assurance across platforms.
4. Testing and Validation:
• Conduct detailed testing, including pilot runs and user acceptance tests, to identify any integration issues or gaps in functionality.
• Verify that all systems communicate effectively, ensuring that data exchanged across platforms meets specifications for accuracy and timeliness.
5. User Training and Support:
• Provide comprehensive training tailored to user roles to ensure full proficiency with the new integrated system.
• Establish a support system for post-migration assistance and continuous system optimisation.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Office 365
  • Google Suite
  • Workflow Automation Tools
  • Service Management tools
  • Order Management Software

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Collaborative Design: Work directly with client teams to co-design the CoP, ensuring it meets the specific needs and challenges of the organisation.
Experiential Learning Focus: Leverage real-world scenarios to anchor learning and knowledge sharing activities, providing members with practical and applicable skills and knowledge.
Sustainable Empowerment: Equip the CoP with tools and strategies to promote long-term self-sufficiency, reducing dependency on external facilitators.
Continuous Improvement: Implement mechanisms for ongoing feedback and adaptation of the CoP to ensure it remains relevant and effective.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security audit services
Certified security testers
Yes
Security testing certifications
CHECK

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Office 365, Google Suite, Learning Management Systems, Enterprise Resource Planning Solutions.

Service scope

Service constraints
Our primary support hours are from 9 AM to 5 PM, Monday to Friday. Additionally, we offer remote support after 5 PM for any urgent issues or assistance required outside of these core hours. It's important for buyers to understand that while we strive to provide comprehensive support, in-person support options may be limited, with our focus being on remote assistance to ensure prompt and efficient resolution of queries and challenges.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Our service offers comprehensive email and online ticketing support, ensuring prompt and efficient assistance for all queries. During standard business hours, 9 am to 5 pm, Monday to Friday, our response time is within 2 hours for all queries received. For support requests submitted after 5 pm, we provide remote support with a guaranteed response time by the next business day.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Our support services are adaptable to suit your business requirements, offering both in-person and remote assistance through email, telephone, Teams meetings, and Google Meet.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity

Covid-19 recovery

To aid in the nation's recovery from the COVID-19 pandemic, our G-Cloud services enhance remote working capabilities and support public health initiatives through experiential learning platforms. These platforms are tailored to train government staff and the public in new digital tools and health guidelines through interactive, practice-based scenarios. This hands-on approach ensures that knowledge is not only acquired but also applied effectively, enhancing both individual and organisational resilience.

Tackling economic inequality

Our commitment to reducing economic inequality is furthered by providing scalable, experiential learning solutions. These offerings enable smaller government bodies and communities to gain access to quality educational resources, thus bridging the digital divide. By offering cost-effective, innovative solutions that include practical learning experiences, we ensure that technological advancements are accessible to all, promoting economic opportunity across diverse communities.

Equal opportunity

Our approach to delivering G-Cloud services is rooted in the principle of equal opportunity. Our commitment to reducing economic inequality is furthered by providing scalable, experiential learning solutions. These offerings enable smaller government bodies and communities to gain access to quality educational resources, thus bridging the digital divide. By offering cost-effective, innovative solutions that include practical learning experiences, we ensure that technological advancements are accessible to all, promoting levelling up of economic opportunity across diverse communities.

Pricing

Price
£595 to £1,495 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michael@brainwavelabs.io. Tell them what format you need. It will help if you say what assistive technology you use.