Jumar Technology Limited

Agile Delivery Management

Proven and tailored Agile delivery model encompassing the wider organisation, achieving high ROI, while focusing on business priority and reduced time to market.

Experienced coaches/teams embed the approach and mindset, ensuring sufficient framework is in place to deliver high quality against changing business needs.

Features

• Drive Agile adoption by coaching all stakeholders from C-Level downwards
• Focused support and coaching for Product Owner
• Guide development of roadmap, backlog and MVP with the organistion
• Ensure agile ceremonies are effective
• Coach the team to deliver, review and refine
• Focus mindset on quality and speed of delivery to market
• Deliver functional and non-functional change regularly
• Deliver proven agile reporting
• Experienced team, certified in Agile / Scrum framework

Benefits

• Benefits of using Agile are made clear to the organisation
• Always delivers critical change first while remaining transparency
• Focus on immediate ROI, while building meaningful prioritised change backlog
• Demonstrate progress, deliver on commitment, adapt to change
• Fully engaged teams, delivering predictably adapting to ongoing lessons learned
• Model, develop, deliver & reuse via TDD, BDD and MDD
• Regularly delivers meaningful consumable packets of change
• Benefit from Continuous Integration (CI), Continuous Delivery (CD) and automation
• Proven transparent, accurate and concise reporting templates
• Expert, experienced teams with track record of delivery

£400 to £1,450 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@jumar.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

513036138157139

Contact

Bid Team
0121 788 4550
bids@jumar.co.uk

Planning

• Planning service: Yes
• How the planning service works: We will utilise our Service Analysis, and Service practices, to define the optimal target cloud solution, based on ‘as is’ and ‘to be’ states. The transformation will be planned and governed by our Project Management practice.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We can provide training and user adoption services tailored to specific requirements. Our technical practices can be aligned to a client's training requirements to create bespoke content.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our Advisory practices ensures that the optimal migration strategy is selected, constructed and subsequently governed by our Project Management practice. Such migration strategies will always take into account time and cost constraints along with performance and scalability needs.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality Assurance strategy and supporting plans will be built using best practice techniques. Industry standard tools will be used to deliver Quality Assurance and performance testing. Jumar is both ISO9001 and ISO27001 compliant within its delivery function, and adheres to a stringent QMS.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We have an ITIL-aligned, SLA driven support function which is able to provide 24/7 support for cloud services. Our governance wrapper extends to the use of third party support providers to deliver scalability.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Questions, along with other forms of request for service will have an SLA agreed upon during cloud service design.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Confirmed during service design, but we would typically use Microsoft Teams. This technology has an Accessibility Declaration of Conformance under EN 301 549. Any other technology (and associated accessibility issues) required by the client would be agreed during service design phase. We can also leverage webchat capabilities within ITSM tools which will be identified during service design.
• Web chat accessibility testing: We have yet to receive such a requirement, but are happy to test and configure (where possible) any technology platform to a user's requirement.
• Support levels: Support levels are bespoke – as agreed during service design phase. A wide range of options is available.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Vendor agnostic but typically Azure, AWS, Google Cloud etc.

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: 6/2/2019
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Jumar makes its carbon reduction plan available on its website, which details its Scope 1,2 and 3 emissions measured in line with the Greenhouse Gas Protocol – along with aspirations and targets for carbon reduction and net zero. Following a post-Covid re-evaluation period, the company has a target to reduce emissions by 10% per year (from a 2019 baseline) over the coming 10 years, and initiatives to achieve this form part of the plan. They include a switch to 100% renewable electricity and gas, which has taken place in the last 12 months, a reduction in emissions from commuting and business travel, and a further increase in recycling and low-emission waste disposal. Environmental measures are included within the company’s independently audited social value measurement tool, in line with the widely recognised National TOMs framework. Staff engagement is achieved through the formation of a Social Value Committee, which has environmental initiatives as a core topic. Jumar has taken the strategic decision to commence ISO14001 accreditation in calendar year 2022, and is already a signatory to the SME climate Hub.

  Covid-19 recovery

  During the pandemic, Jumar identified that there were many professionals that were looking to retrain or upskill into fields including IT. As Jumar has a highly skilled workforce, apprenticeship schemes were set up to attract near-skilled professionals and those wanting to retrain, therefore providing wider job opportunities. Vulnerable individuals were (and still are) provided with all necessary support – and the workforce as a whole are able to benefit from a flexible hybrid working model to ensure staff maintain a comfortable level of safety. Regular guidance and communication on distancing and PPE requirements are provided, and necessary modifications to the ergonomic environment are made. Further to this, a range of physical and mental wellbeing programmes, developed during the pandemic, continue to form part of the business. This includes private healthcare, which reduces demand on public services and provides specialist appointments, subsidised gym and occupational therapy, along with mental health cover supported by Jumar’s investment in mental health first aiders across its business. Jumar continues to work closely with its clients and stakeholders regarding new ways of delivering services, and has provided complimentary training on collaborative cloud technologies and, and as a cloud technology provider itself, is constantly seeking and analysing new, secure and innovative ways of collaborating.

  Tackling economic inequality

  As a business that works across a wide range of levels in a broad spectrum of businesses, Jumar recognises that access to opportunities can vary considerably due to a number of external factors. Tackling barriers to employment, has been a long-held belief of Jumar, and we have a highly successful track record spanning more than a decade or working with local communities to improve access to skilled career opportunities. This includes running programmes in schools to increase confidence among students, provision of mentoring and mock interviews, STEM ambassadors and donating equipment to schools. Of particular note, is Jumar’s success in employing apprentices to ensure opportunities are available to the widest demographic, with a significant retention and development rate. The largest portion of our SLEV comes from employment in the local area, which contains a varied mix of economic backgrounds. The supply chain is monitored as part of Jumar’s implementation of the National TOMs framework, which enables a diverse and resilient supplier base both in terms of location, but also size (e.g. comparing spend across SMEs, large business and smaller, specialised providers). Our supplier-friendly, but robust ‘responsible procurement’ process ensures that risks (e.g. security, modern slavery etc) are managed in the supply chain while maintaining quality and value.

  Equal opportunity

  Jumar’s Diversity and Inclusion policy sets out its commitment to providing supportive and inclusive culture which promotes diversity and has a zero-tolerance approach to discrimination. The policy covers all groups that may experience inequality, and is overseen by Jumar’s HR department, which reports regularly on the workforce demographic. This is underpinned by a range of activities to promote the IT sector (and industry in general) to under-represented groups, and tackle workforce inequality. For example, the company takes an active involvement in groups that support the attraction of women into otherwise male-dominated roles, and a number of its staff also provide consultancy, technical and business advice to a VCSE which aims to inspire under-represented ethnic groups into a range of careers. Jumar is also signed up to the Disability Confident Level 1 scheme.

  Wellbeing

  Jumar has long put the wellbeing of its staff and stakeholders at the forefront of its activities. Beyond the provision of medical insurance and employee benefit packages, the company has proactively invested in initiatives including free access to a nutritionist, free fruit in the workplace, regular personal training sessions, health assessment and massage sessions. This has been underpinned by a strong focus on mental health, with regular communication, drop-in sessions and advice from the company’s qualified mental health first aid team. The company’s hybrid working model, with much collaboration taking place on cloud technologies contributes both to the wellbeing of the workforce, but also drives the company to understand the collaboration and wellbeing requirements of its clients and suppliers This is a significant factor in the design of projects and outcomes to ensure that the wellbeing of all stakeholders across the wider community is considered.

Pricing

• Price: £400 to £1,450 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@jumar.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.