Skip to main content

Help us improve the Digital Marketplace - send your feedback

CHICKEN DIGITAL LIMITED

LocalGov Drupal Support and Security Updates

Chicken will ensure your website is running smoothly by monitoring security releases, updating and maintaining LocalGov Drupal core and the related modules in a timely manner. We will also provide support to help you get the best from your website and create new features.

Features

  • Audit of your LocalGov Drupal site
  • Advice on how to get the best out of LGD
  • Establish best practices for code management and deployment
  • Plan for adoption of new features in upcoming LGD releases
  • Friendly and proactive team that speak plain English
  • Agreed SLA - Service Level Agreements for support
  • Support and maintenance arrangements according to your needs
  • Direct developer contact for issue resolution
  • Self service ticketing system and dashboard
  • LGD security updates, patches and bug fixes

Benefits

  • Work with a team active in the LocalGov Drupal community
  • Utilise our knowledge and experience of past LGD projects
  • Regular Drupal security updates and security risk mitigation
  • Open source LocalGov Drupal technology provides value for money
  • No license costs or supplier lock in with LocalGov Drupal

Pricing

£600 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@wearechicken.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

5 1 3 2 4 9 1 7 5 5 9 1 7 9 0

Contact

CHICKEN DIGITAL LIMITED Justine Pocock
Telephone: 07889364843
Email: hello@wearechicken.co.uk

Planning

Planning service
Yes
How the planning service works
We’ll start with a kickoff meeting to understand the infrastructure, responsibilities and processes required to support your project.

If your Drupal site was developed by another supplier and you want Chicken to do ongoing support and maintenance of that site, we will conduct a site audit to assess the site's health and security. This is usually around 10 hours but may take longer depending on the complexity of the codebase.

We strive to be a pro-active partner, we become part of your team and take a collaborative approach to planning, not only at the beginning of a project but with regular team calls and workshop days throughout the project lifecycle to stay on target of your goals and vision for the website.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Drupal
  • LocalGov Drupal
  • Drupal 10
  • LocalGov Drupal Microsites

Training

Training service provided
Yes
How the training service works
We provide Drupal content editor and administrator training tailored to meet your specific requirements.
Training is tied to specific services
Yes
Services the training service works with
  • Drupal
  • Localgov Drupal

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We can assist in migrating your LocalGov Drupal (LGD) website to cloud-based Drupal hosting providers, if required. After doing the site audit we will understand the site's setup and be able to identify areas that need attention, potential security issues, and any integrations that might need collaboration with third-parties. This will allow us to recommend and assist with a hosting provider.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Platform.sh
  • AWS
  • Drupal
  • Localgov Drupal

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
During the kickoff meeting we can define a set of key performance indicators (KPIs) for your website such as average page size, carbon emissions, accessibility, SEO and security. We follow Drupal and LocalGov Drupal best practices and try to align ourselves closely with the Technology Code of Practice.
We have a suite of comprehensive unit tests for automated testing where code manipulates data and processes for reviewing and merging code, including continuous integration and continuous delivery methods.

Security testing

Security services
Yes
Security services type
  • Security risk management
  • Security incident management
  • Security audit services

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
As long as your site is in Git version control and we have access to your servers via SSH then we can support your website.

Support can come in a variety of guises, answering questions, investigating new features and adding the enhancements, providing training to new staff members, resolving bugs, improving workflow and features you already have.

All support queries are answered via the online ticketing system but can also be asked via email or webchat. This allows us to keep a record and backlog of work to be completed. We typically work through this backlog in a kanban method allowing you to take control of your support hours.

Service scope

Service constraints
FTP or control panel access alone is not sufficient access to your server. We require SSH server access or an automated deployment system.

Support is only available remotely.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Inside normal UK working hours (Monday-Friday 9:00-17:00 excluding bank holidays) urgent response time is 2 hours, although typically within 5 minutes.

Normal ticket response times is 2 working days.

Only Urgent issues are worked on in antisocial hours.

A custom Service Level Agreement can be arranged.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
No
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
We use Slack for web chat. We've not done any testing with assistive technology users.
Support levels
We agree the number of hours support for each client depending on their needs. Determined after a site audit.

We require a minimum commitment of 3 hours per month to cover critical Drupal security updates.

Our support agreements are typically entered into on a rolling 12-month basis, but can be terminated at any time with 30 day's prior written notice.

You will have direct access to the lead developer(s).

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

We’re fighting climate change by proactively using public transport when travelling, or electric vehicles if owned. We have a cycle to work scheme. Recycling and/or composting of any paper used, although digital notes are encouraged. Light and plug sockets in office areas are on timers and all electrical equipment turned off when not in use. All team members use 100% Renewable energy providers - incentivising solar panels in homes. Fossil free pension plans with PensionBee for Directors. We ensure that all office catering is vegetarian.

Chicken as a member of Sustainable Web Manifesto we’re improving web performance to lower carbon emissions on the web. 100% of our websites are hosted on green hosting and where we can choose to host, green hosting will always come first.

We participate in the Client Disclosure practice - and reveal the percentage of our company turnover by industry category, including fossil fuel and other high carbon clients.

This year our percentage of revenue from these industries has always been zero.

In our sustainability policy we've started to monitor and report our carbon footprint (Scope 1 and 2 emissions) to help us reach net zero carbon emissions.

Covid-19 recovery

Chicken was founded after Covid-19 was at its highest but we’re aware that it isn’t over and other viruses can also be debilitating to people. As part of our sustainability and wellness policies we encourage working from home, and not working if you’re unwell as it isn’t productive or safe for people to do so. We understand the effects of Long Covid and other autoimmune diseases encourage people to work when and how it suits them.

Tackling economic inequality

We are constantly reviewing our supply chain and moving to the most environmentally efficient suppliers where possible in order for us to keep our services of high quality to us, our clients and those affected by our services.

When making websites, we aim to make sure they’re as accessible as possible. This helps with reducing economic inequality by ensuring that users of the website with old or shared devices are still able to access the information they need.

Equal opportunity

We employ team members based solely on ability and experience, regardless of gender, race, religion or disability.

Including our regular contractors, our team is 50% male and 50% female.

Wellbeing

Chicken exists because employee wellbeing is a priority for our business values. We strongly believe that people do their best work when they are feeling their best. We do this by being distributed, having flexible office hours. Family and personal time comes before work. We encourage walking as a problem solving method.

Pricing

Price
£600 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@wearechicken.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.