Bytes Software Services

BeyondTrust Priviledged Remote Access

BeyondTrust Privileged Remote Access, Secure, manage, and audit vendor and internal remote privileged access without a VPN. Eliminate a Cybersecurity Threat Vector and Meet Privileged Access Compliance Requirements. bss13


  • MULTI-PLATFORM - Windows, Mac, Linux, Android, iOS and Server Support
  • SCREEN SHARING - View and Control a remote Device.
  • APPLICATION SHARING - Limit Screen Sharing to specific applications.
  • AUDIT & COMPLIANCE - comprehensive audit trails and session forensics.
  • ACCESS MANAGEMENT - Authenticate using LDAP, ActiveDirectory, RADIUS, Kerberos.
  • BACKGROUND ACCESS - Fix issues without disrupting the End User.
  • COLLABORATION - Allow Technician collaboration and warm session transfer.
  • AUDIT - Tamperproof session records including video.


  • MULTI-PLATFORM Connect with Windows, Mac, Linux, Mobile and Network Devices.
  • CONNECTIVITY Access devices without requiring a VPN connection.
  • PRODUCTIVITY Improve First Call Resolution, Average Handling Time, Agent Utilisation.
  • INTEGRATION Pre-built adapters for popular Service Desk/ITSM platforms.
  • SECURITY & AUDIT Remote access with a tamper-proof audit trail


£169.59 a device a year

  • Education pricing available

Service documents

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G-Cloud 13

Service ID

5 1 3 3 6 6 5 2 3 6 9 1 7 3 2


Bytes Software Services Chris Swani
Telephone: +44 (0) 7951 326815

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
BeyondTrust Privileged Remote Access (PRA), BeyondTrust Password Safe, BeyondTrust Endpoint Privilege Management, ITSM (integration via API), SIEM integration
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
UK and EU based data centres are available. No service constraints.
System requirements
No system requirements

User support

Email or online ticketing support
Email or online ticketing
Support response times
The content of an Incident as supplied initially is used to identify the incident Severity Level using Table 1 below as a guide.
Severity Levels range from Severity Level 1 (Critical) to Severity Level 3 (Low Priority). In collaboration with you, we will make a
reasonable determination of the Severity Level of your incident and respond accordingly. The Severity Level may also be adjusted
as the Incident progresses towards resolution.

Severity 1 : First response within 30 minutes
Severity 2 : First response within 24 hours
Severity 3 : First response within 24 hours
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat accessibility testing
Onsite support
Yes, at extra cost
Support levels
Standard : Included with the Cloud Service offering
Technical Account Manager (additional cost) : BeyondTrust Technical Account Managers (TAMs) help ensure you are receiving maximum value from your BeyondTrust investment. BeyondTrust TAMs are senior technical resources who will partner with you to gain an in-depth knowledge of your businesses privileged access needs and map them onto your Remote Support platform. Your Beyond trust TAM will become your trusted advisor and your advocate within BeyondTrust and is uniquely positioned to provide a proactive approach to the support and ongoing operation of your BeyondTrust investment.
Support available to third parties

Onboarding and offboarding

Getting started
BeyondTrust Privileged Remote Access Cloud Service enables customers to receive enablement training services as part of their acquisition. Further user and administrative training is available at additional cost. All course descriptions can be viewed on the website. For self-service, delivers a comprehensive archive of documentation.
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
BeyondTrust's Cloud Services team can provide full export of customer data including : Configuration, textual & video session reports.
End-of-contract process
Upon cessation of the contract and service an extract of customer data is provided prior to the secure deprovisioning of the customer's private cloud.

Using the service

Web browser interface
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices
Differences between the mobile and desktop service
Functionality within apps is scoped to include core-requirements only.
Service interface
User support accessibility
None or don’t know
What users can and can't do using the API
Front-end integration of the BeyondTrust API enables customers to correlate BeyondTrust support sessions with third-party or in-house developed applications to pull report data, issue commands, or automatically save a backup of the Secure Remote Access Appliance's software configuration on a recurring basis.
API documentation
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment
Customisation available
Description of customisation
BeyondTrust Privileged Remote Access has comprehensive authentication / authorisation options. Customers can configure these to their requirements. The BeyondTrust Support portal can also be fully customisable across the customer's branding, colours and impart terms. In addition, the API services can be utilised to integrate into the customer's broader defence-in-depth strategy.


Independence of resources
BeyondTrust's Cloud services team actively monitor customer's environments and provision resources as required.


Service usage metrics
Metrics types
Metrics include license utilisation and service availability.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Reseller (no extras)
Organisation whose services are being resold

Staff security

Staff security clearance
Other security clearance
Government security clearance

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data can be exported on an automated basis providing a full cold backup of session data and configuration. Manual, point, backups can also be made.
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • XLSX
  • MP4
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
Other protection within supplier network
Available on Request

Availability and resilience

Guaranteed availability
SLAs are generally not applicable based upon product resiliency; SLAs may be developed based upon specific User needs.
Approach to resilience
AWS offered products are offered and resiliency is based upon AWS geographically diverse cloud services. Bomgar utilized two geographically diverse data centre; both hold SOC 2 Type 2 certifications.
Outage reporting
A Customer Portal is provided which provides outage and maintenance information. In the even of any unscheduled outage, the Customer would be notified directly.

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication
Access restrictions in management interfaces and support channels
Users can be added to the system as local users, AD users, LDAP users or any combination. 2FA is supported through RADIUS meaning that most 2FA solutions are available for use with the solution. The solution operates through a full RBAC system meaning management is just a role (or collection of roles) which can be assigned to appropriate groups of users.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Description of management access authentication
AD e.g. LDAP

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
CSA STAR accreditation date
CSA STAR certification level
Level 4: CSA C-STAR Assessment
What the CSA STAR doesn’t cover
BeyondTrust is certified under the E.U.-U.S. and Swiss-U.S. Privacy Shield, is a member of the Cloud Security Alliance maintaining a STAR Self-Assessment, PCI/DSS Level 4 (Self-Assessment), Common Criteria Certification EAL2, and is currently in progress of achieving ISO 27001 certification by the end of 2020
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
Other security governance standards
SOC 2 Type 2, SOC 3, CSAIQ, Privacy Shield
Information security policies and processes
Available on Request

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
BeyondTrust utilizes a formal life cycle management approach to software security through development, test, and quality assurance. Penetration testing is performed on each major product release by an external party.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Products are reviewed in real time for potential vulnerabilities. All updates are coordinated with the Customer for implementation. Vulnerabilities are addressed based upon criticality of risk.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
AWS provides 24x7 security monitoring for those product offerings. BeyondTrust performs 24x7 monitoring of private cloud product offerings and corporate network.
Incident management type
Supplier-defined controls
Incident management approach
BeyondTrust maintains a formal Cybersecurity Incident Response Plan, in line with security industry best practices

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

We take our environmental management and the impact we have on the environment very seriously. We have environmental policies in place and hold the ISO14001 accreditation. Our environmental assessments are conducted annually by an external Lead ESOS Assessor; they are signed-off by the board and compliance reported to the regulator (the Environment Agency). Our environmental policy is published on our website at
Bytes achieved carbon net zero in March 2022 through approved carbon offsetting schemes. We are always seeking to reduce our impact on the environment. We aim to minimise waste, reduce pollutants and use renewable materials. Our offices have recycling facilities for cans, plastic and paper. We aim to reduce our office printing to zero within the next 10 years.
To drastically reduce our emissions, we have switched to renewable energy. Our Head Office has reached our first milestone of using a specialist 100% renewable electricity provider.
Our goal is to achieve carbon neutrality for our business and help our customers achieve this for their own organisations. We pledge to offset carbon emissions through the planting of green space.
We produce a SECR (Streamlined Energy and Carbon Reporting) report that details the companies energy consumption and carbon emissions. This report is produced annually by an independent assessor, Eshcon Ltd.
This report provides details of our emissions in Scope 1, 2 and 3 categories. It details the activities previously taken to reduce emissions and also recommendations for further improvements.
The improvement recommendations highlighted in our latest ESOS assessment have been reviewed and a number have been implemented or are in the process of being implemented. These include more efficient IT equipment, office lighting and efficient climate control systems.
Our plan is to achieve net zero operational emissions by 2025/26


£169.59 a device a year
Discount for educational organisations
Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.