TECHNOLOGY SERVICES GROUP

Business Intelligence, Data and Analytics - Consultancy, Implementation and Support

TSG partner with two leading Business Intelligence vendors, Qlik (Qlik Sense / QlikView ) and Microsoft (Power BI / Azure Data Services / Synapse Analytics / SQL Server / Data Lake)

TSG delivers solutions for both platforms for data visualisations, data warehousing and extract / transform / load etc

Features

• Qlik Sense Data modelling and deployment.
• Qlik NPrinting deployment.
• Project management
• Customisation & Configuration
• Data visualisation
• Data transformation (ETL)
• Data / System health checks
• Power BI Data Modelling
• Power BI visualitions
• Azure SQL / Azure Synapse Analytics / Azure Data Lake

Benefits

• Drive business value by adopting a data strategy.
• Develop and deploy quickly, vastly reducing time to value.
• National reach for delivery all over the UK
• Highly trained team of consultants dedicated to Qlik
• Highly trained team of support consultants for after sale support
• Streamline processes, improve reporting, enable mobile working

£950 to £1,300 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@tsg.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

513514267281120

Contact

Marketing Team
03332200777
info@tsg.com

Planning

• Planning service: Yes
• How the planning service works: Bringing together a highly qualified team, clear and consistent methodology and the best tools available, TSG ProjectCare ensures enterprise level delivery for all projects. Transparency and accountability are central principles in ensuring all those involved in a project are perfectly placed to take the ownership and control required for successful outcomes. A dedicated point of contact, regular reporting and collaboration tools ensure everyone is fully informed and potential challenges are identified and rectified quickly and effectively.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: TSG provide full training for Qlik Sense and Power BI for both new and existing solutions. ; ; Training can be delivered to ‘Super Users’ to disseminate internally in a train the trainer approach, alternatively we can train groups of staff and tailor sessions to their role/use of the solution. ; ; Fully trained, experienced consultants deliver this training on site at clients premises or on request (if appropriate) at TSG offices. We can also deliver Training remotely via MS Teams and recorded for re-use.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Qlik Sense
  • Qlik NPrinting
  • MS Power BI
  • Qlik Sense SaaS

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: During the analysis phase of a project TSG work with the client to identify existing architecture, applications, processes and data repositories. Functional and non-functional requirements,future business requirements are documented and an assessment of the architecture, applications & infrastructure carried out. Once complete we will define and agree a migration path/strategy.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: All solutions developed by TSG are fully tested by the consultant and goes through a rigorous UAT process with the client

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security testing
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: TSG provides helpdesk support services for Qlik Sense and Power BI deployments. Our team of experienced support technicians work closely with customers to resolve cases quickly. Calls can be logged via endpoint agent, portal, email or telephone. Calls prioritised based on urgency with fix on first contact target.

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We offer a number of different support options depending on price. Standard Support Monday - Friday 09:00 to 17:00. 24/7/365 options also available. P2 – 2 hour P3 – 4 hours P4 – 8 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: Interface has a compliant contrast ratio: 11.3 as well as WCAG compliant features which enable the use of page readers and keyboard navigation.
• Support levels: We offer a number of different support options depending on price. Standard Support Monday - Friday 09:00 to 17:00. 24/7/365 options also available. P2 – 2 hour P3 – 4 hours P4 – 8 hours

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Qlik, Microsoft

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyd Register
• ISO/IEC 27001 accreditation date: 22/07/2021
• What the ISO/IEC 27001 doesn’t cover: Anything other than the provision of IT services and solutions including network design, installation, the supply of business management software such as CRM, accounting, payroll, and associated support. Statement of applicability v1.1 dated 27/05/2021.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  TSG are actively working to reduce their own Carbon output and evolving services and practices to support our customers on this journey as well.

Pricing

• Price: £950 to £1,300 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@tsg.com. Tell them what format you need. It will help if you say what assistive technology you use.