Digi2al Limited

Indoor Personnel and Asset Geolocation and Analytics

Digi2al runs a service that provides indoor positioning data of personnel, assets involved in emergency response training and deployment. The system provides valuable insights to personnel, teams and instructors during debrief and real-time. We have a roadmap of exciting features including asset tracking and behavioural analysis to improve training outcomes.

Features

• Visualise personnel, teams and assets in indoor, GPS-denied environments
• Observe and record stance, movement, direction and arcs
• Metrics on building usage and access
• Metrics on team speed, mutual support, dispersion
• Fully flexible micro service architecture and a generic, modular framework
• Ability to include bespoke question sets and link to policies
• Critical or sensitive data is encrypted
• Real-time processing and enhancement
• Roles and permissions based approach to ensure data is protected

Benefits

• Provides real time and historical debrief metrics
• Helps teams, instructors and managers to make informed decisions
• It's accessible across a variety of platforms
• It can be rapidly scaled to meet demand
• Improves situational awareness enabling better decision making and action
• Provides metrics to support strategic decision making
• Reduces capital expenditure whilst increasing operational resilience
• Improves the consistency of data capture and quality of audits
• Enables greater speed of analysis and reduced operating cost
• Reduces training burden

£315 to £2,450 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marketplace@digi2al.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

513840182874654

Contact

Digi2al HQ
020 3282 7875
marketplace@digi2al.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: There is a physical hardware component to this service, that enables data collection.
• System requirements: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times vary depending on client requirements and agreed SLA. We can tailor our service to meet your requirements.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We can provide a technical account manager, software engineer, geolocation expert and response team expert to support you. ; ; Costs will be agreed as SLAs.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We will provide onsite training, online training where appropriate and user documentation.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: We have an export function.
• End-of-contract process: We will ensure that all of the data you require has been transferred to you securely. We will ensure that unnecessary data is securely deleted in line with GDPR and operational protocols.

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are no major differences between mobile and desktop service.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The service interface has been designed with user-centred needs at the heart of its inception and iteration, The service is currently in development with accessibility being a key requirement of our interface.
• Accessibility standards: None or don’t know
• Description of accessibility: The service is currently in development with accessibility being a key requirement of our interface.
• Accessibility testing: The service is currently in development with accessibility being a key requirement of our interface.
• API: No
• Customisation available: No

Scaling

• Independence of resources: The services are run independently of one another, so there is no cross-cutting demand risk.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Users export their data through CSV.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The platform guarantees 99.9% uptime. We refund accounts which do not experience this level of service via credit.
• Approach to resilience: This information is available on request.
• Outage reporting: N/A

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Permissions are set up rigorously so that only the relevant parties have account access. Support staff have limited access to view accounts to troubleshoot.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We align our security governance with the National Cyber Strategy. Our processes reflect current and developing thinking around assuring our people, our operations and our supply chain. We think before we implement a process and consider the impact on our risk modelling before we act.
• Information security policies and processes: We align our security governance with the National Cyber Strategy. Our processes reflect current and developing thinking around assuring our people, our operations and our supply chain. We think before we implement a process and consider the impact on our risk modelling before we act.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We have a strict deployment procedure and deployments are checked by an external cyber vulnerability and pen-testing provider.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: We align our vulnerability management approach with the National Cyber Strategy, especially Principle 5.1. We assess potential threats to our services through NCSC and Cyber community (including ethical hacking) monitoring and alerting. We deploy patches as soon as they become available.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We work with an external cyber vulnerability pen-testing provider who runs automated and manual techniques against our services. We react immediately to potential compromise alerts and impose resilience and countermeasures where necessary.
• Incident management type: Supplier-defined controls
• Incident management approach: Our incident management processes will be discussed and agreed with users once NDAs are in place.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Fighting climate change; Our lifestyles have a profound impact on our planet. Our choices matter. To preserve a livable climate, greenhouse gas emissions must be reduced to net zero by 2050. Everyone of us can help limit global warming and take care of our planet. At Digi2al we are actively making choices that have less harmful effects on the environment so that we can be part of the solution and influence change. Digi2al has deliberately been developed from inception in 2013 as a cloud first and digital by default company. We use contemporary tools to allow our teams to work effectively either in a hybrid or fully remote way. The benefits of this strategy is to significantly lower our carbon emissions, enable organisational agility and generate savings which reduce our overall client charges. All of the infrastructure we use to deliver our services is part of the circular economy, rented from world leading organisations with strong commitments to carbon reduction and social value. On a tactical level, each day we make decisions from the electricity we use, the food we eat and the way we travel that contributes to a healthier planet. We believe our small actions can make a big difference so whilst delivering our services we: Consider how we travel - aim to walk, bike or take Public transport over private vehicles. Consider our use of energy - save energy at the office, share facilities and turn off. Consider how we sustain ourselves - throw away less food, choose eco-friendly and reusable products, eat more vegetables. Digi2al is working through the auditing and measurement of our 06/21 carbon reduction plan. Our intention is to commit to being carbon negative, by investing in environmental development schemes, by 2025.
• Covid-19 recovery:

  Covid-19 recovery

  Covid-19 recovery; Covid-19 has impacted all our lives. For Digi2al it's important we support our people and communities to manage and recover from the impacts of COVID-19, including those worst affected or who are shielding. Many people have experienced reduced mental health as well as a reduction in well-being, making not only work a challenge but in some cases simply existing a struggle. We want to enable people to thrive so we will support our people by Continuing to create employment opportunities. We will invest in the development of our HQ team making it diverse (40% are women, 80% are working parents, ages range from 25 - 62 years, 40% are military leavers) and removing barriers to equality. We partner with a training provider, Multiverse, to set the conditions for apprentices to leave school and find credible careers in the Technology Sector, providing a platform for people to apply for roles regardless of location, qualifications, nationality or age. Multiverse also seeks out areas with high percentages of free school meals and actively supports those communities with apprenticeships. Develop new ways of working to deliver better public services. We will continue to challenge crown and public servants assumptions and approaches to delivery. We will actively engage with the public Community of Interests to be part of the solution and influence change. Support the physical and mental health of people affected by COVID 19 by connecting them to relevant support services (mental health, financial support, medical support), enable workplace adjustments (flexible working) and create an open and safe forum to discuss challenges to demonstrate they are not alone. We actively encourage physical activity and provide opportunities for coaching and mentoring. Our whole-person approach promotes positive mental health and supports people living with mental illness to recover and live well.
• Tackling economic inequality:

  Tackling economic inequality

  Tackling economic inequality; At Digi2al we aim to provide opportunities for individuals with minimal access to resources and suffering the impacts of inequality. Digi2al maintains trusted relationships with military charities. Over the last 5 years we’ve delivered resettlement support for military leavers, developing successful pathways for them to move into digital careers. This includes: career mentoring, mock interviews, CV advice, work experience. As a result, we have earned an Armed Forces Covenant Bronze Award. We partner with a training provider, Multiverse, to set the conditions for apprentices to leave school and find credible careers in the Technology Sector, providing a platform for people regardless of location, qualifications, nationality or age. Multiverse also seeks out areas with high percentages of free school meals and actively supports those communities with apprenticeships. We aim to enable economic and social mobility through the investment in education and training. We hope to empower people, young or old, by providing the tools and resources to thrive - tackling economic inequality one person at a time. We are an active member of the Worshipful Company of Information Technologists and support their endeavours to identify routes into our industry for disadvantaged members of society, such as those who are digitally illiterate or have no access to the internet. These disadvantages often go hand in hand with adverse life circumstances such as homelessness, illness or rebuilding their lives on release from prison. We pay people fairly and are especially conscious of the cost of living increase, so continue to identify ways to address the economic societal imbalance. Economic inequality combines many other elements of social inequality, so we don’t address these issues in isolation. Instead, our work to improve economic balance forms part of our wider efforts to ensure fairness and operational effectiveness across our business as a whole.
• Equal opportunity:

  Equal opportunity

  Equal opportunity; Digi2al recognises the importance of diversity and equality, its paramount in creating high performing teams. We treat people equally. We do not discriminate against anyone, of any background, sex, race, religion, ethnicity or disability. We have secured continuous gender pay balance across our employees and freelance specialists, by openly reviewing pay and performance with our employees, having set tiers/pay bands that reflect skills and experience, regardless of background or gender. Our junior staff and work experience leavers have clear career progression; experience has taught us that regular and frequent feedback, compared to annual performance reviews, works better to help people develop. By doing this regularly, our process is transparent, and we are open with our team on annual performance bonuses, levelling the rewards equally. Our supply chain has a gender pay balance across their teams. For example, promoting yearly through annual performance reviews has meant that women have been promoted to director-level roles, leading teams globally. When recruiting specialists we use skills-based assessments (design crits, content creation, coding assessments, GitHub repository reviews) to determine skills and experience that will benefit, and support, our clients. Our rates reflect market expectation, and we ensure we meet expectations across capability areas, so there is equal pay across teams, reflected through SFIA level assessment. We work closely with, and are active members of initiatives such as, Women in DevOps, Ada’s List, Women of Silicon Roundabout, Code First Girls, MegaMentor and Inspiring the Future. We do this to encourage and support women and LGBTQ+ communities into tech and design sectors, building networks and supporting through mentorship and guidance on a weekly basis. Our active involvement in OneTeamGov helped encourage more people across the public sector to join together and encourage supportive behaviours across supply chains in government.
• Wellbeing:

  Wellbeing

  Wellbeing; Our people are everything so we work hard to support them in living a positive and intrinsically valuable life. Through our challenging yet rewarding work on public services we hope our people find value in making UK citizens lives better. We promote positive wellbeing and support our teams in achieving their desired goals. Through connecting socially we foster a sense of belonging whilst developing meaningful relationships founded on trust. By attainment of greater knowledge our people experience greater fulfilment, so we actively encourage progression using a structured approach to learning & development. All of which will contribute to an individual's pleasure & happiness whilst at work. During 2020, our teams working alongside locked-down clients grappled with the reality of shielding, home-schooling and isolating, whilst the clients’ operational demands grew. We quickly understood that everyone’s circumstances were unique and that many people were under pressure to support sick loved ones, special educational needs and their own mental health. At the same time, the demand signals from our Clients were that we were going to need to rapidly scale up our teams through the lockdown. We realised that we needed to show our blended teams that they had access to our support network across the delivery teams and Digi2al HQ. We increased our 1:1 engagement with people and talked openly with teams about looking out for each other and identifying ways to highlight concerns over people who seemed to be struggling with the pressures of lockdown. We used Slack and virtual meetings to allow people to communicate informally and within our trusted environment, across teams and individually. Online collaborative tools such as Miro and Conceptboard gave quieter members of the team the space to add their thoughts and share their feelings. And some people even used telephones to communicate!

Pricing

• Price: £315 to £2,450 a unit
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marketplace@digi2al.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.