SAP SuccessFactors - HXM Suite - All Modules

Service scope

Software add-on or extension: Yes, but can also be used as a standalone service
What software services is the service an extension to: SAP Cloud Platform
SAP Analytics Cloud
SAP S/4 Hana
SAP Concur
SAP Fieldglass
etc.
Cloud deployment model: Public cloud

Private cloud
Service constraints: SuccessFactors is based on a multi-tenant cloud model across data centers under the public cloud model.
System requirements: License Purchase Required

User support

Email or online ticketing support: Email or online ticketing
Support response times: SAP product support response times are detailed on the SAP Trust Center - www.sap.com/uk/about/trust-center/agreements.html

Veritas Primes service support response times can be found in our service listings on the Digital Marketplace
We also have separate enhanced SLAs which cover our ongoing support services. Our support offerings are listed on the Digital Marketplace.
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: None or don’t know
Phone support: Yes
Phone support availability: 24 hours, 7 days a week
Web chat support: No
Onsite support: Yes, at extra cost
Support levels: Please visit the SAP Trust Center for information about the Support Levels which SAP provides:

https://www.sap.com/uk/about/trust-center/agreements.html
Our pricing for Fixed and Time and Materials projects can be found in our Service Definition document.
Support available to third parties: Yes

Onboarding and offboarding

Getting started: As standard, support and training guides are available through the SAP SuccessFactors user community. In addition, you would be assigned a Veritas Prime Client Engagement Executive who would be able to provide you with useful resources, events, and documentation.

If you were to select Veritas Prime for implementation we would also organise a Project Team Orientation (PTO) meeting. This would ensure alignment between the Veritas Prime and client project team, and provide an introduction to the project. The objective of the PTO session is to build a common understanding for each team member of the project methodology, project plan and everyone’s roles and responsibilities throughout the project. The PTO also provides a knowledge transfer on the core out of the box functionality of SAP SuccessFactors (the system as a whole and also specific modules as applicable) that will enable participants to gain a high-level understanding of its concepts and capabilities.To help users effectively start using our service, we employ a multi-faceted approach that encompasses onsite training, online training resources, and comprehensive user documentation.
Service documentation: Yes
Documentation formats: HTML

PDF
End-of-contract data extraction: At the end of a license contract period, a customer has two options; renew their license agreement or terminate it.

If an organisation decides to terminate its license agreement then there are Reporting Tools available to enable customers to extract their data.

Veritas Prime would be able to support this if needed for an additional cost.
End-of-contract process: At the end of a contract with Veritas Prime, several processes are typically initiated to ensure a smooth transition for the organisation and its data. Firstly, discussions may occur between the organisation and Veritas Prime to review the contract terms, including any renewal options, data retention policies, and obligations regarding data extraction and transfer.

Once the contract termination date approaches, the organisation may initiate data extraction procedures to ensure they retain access to their critical HR information. This often involves utilising SAP SuccessFactors data export functionality or APIs to export employee records, performance evaluations, training data, and other relevant information in a format compatible with the organisation's systems.

Simultaneously, the organisation may begin preparations to transition to a new HR management system if they have chosen not to renew their contract with Veritas Prime. This could involve selecting a new vendor, migrating data, configuring the new system, and training employees on its use.

Throughout this process, it's crucial for the organisation to comply with any contractual obligations regarding data privacy, security, and confidentiality. Veritas Prime may provide assistance or guidance to ensure compliance with these requirements, facilitating a seamless transition while safeguarding the organisation's sensitive HR data.

Using the service

Web browser interface: Yes
Supported browsers: Internet Explorer 11

Microsoft Edge

Firefox

Chrome

Safari
Application to install: No
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: The mobile application allows you to perform all the features and functionality that you can on the desktop.
Service interface: No
User support accessibility: None or don’t know
API: Yes
What users can and can't do using the API: The SuccessFactors Open API is a web-based interface that allows developers to interact with data and functionalities within the SuccessFactors Human Capital Management suite. It offers standardized RESTful interfaces for accessing a wide range of HR-related data, including employee records, organizational structures, and performance evaluations. Developers can leverage this API to integrate SuccessFactors with other systems and automate various HR processes such as onboarding, performance management, and learning and development initiatives. Security measures like OAuth tokens ensure secure access to data, while developer resources such as documentation and SDKs assist in effective API utilisation. This API enables organizations to customize and extend the functionality of SuccessFactors according to their specific needs, leading to increased efficiency and reduced manual workload in HR operations. Overall, the SuccessFactors Open API serves as a valuable tool for organizations seeking seamless integration and automation of their human capital management processes.
API documentation: Yes
API documentation formats: Open API (also known as Swagger)
API sandbox or test environment: Yes
Customisation available: Yes
Description of customisation: SAP SuccessFactors provides extensive customisation options to tailor its HXM suite according to the unique requirements of each organisation. These customisation capabilities primarily revolve around configuration, extensibility, and integration.

Configuration allows administrators to adjust various settings without the need for coding. This includes configuring workflows, forms, fields, and permissions to align with specific HR processes and organisational structures. For example, organisations can customise performance review forms, define employee roles, and set up approval workflows to there needs.

Extensibility options enable organisations to extend the functionality of SuccessFactors beyond its out-of-the-box capabilities. This can be achieved through the use of custom fields, business rules, and workflows, as well as integration with external systems via APIs. Custom developments using tools like SAP Cloud Platform can further enhance and extend SuccessFactors functionality to meet unique requirements.

Integration capabilities allow seamless connectivity between SuccessFactors and other enterprise systems such as ERP, payroll, and recruitment platforms. This ensures data consistency and eliminates silos, enabling a holistic view of employee information across the organization.

By leveraging these customization options, organizations can adapt SAP SuccessFactors to their specific HR processes, organizational structures, and business objectives, ultimately maximizing the value derived from their investment in HCM technology.

Scaling

Independence of resources: As a cloud-based and multi-tenanted solution, which was designed and developed to be a highly scalable application, SAP SuccessFactors data centres are continually monitored by SAP to ensure continued operations. Contractually, the SAP SuccessFactors is covered by a "System Availability SLA” meaning the System is available for 99.7% of the time.

Please refer to the SAP Trust Center for the latest details - https://www.sap.com/uk/about/trust-center/agreements.html

Analytics

Service usage metrics: Yes
Metrics types: Multiple Service Metrics are available through SAP SuccessFactors. These include:

- Log in Information
- Scheduled Jobs
- Integration Center
- Monitoring
- Configuration Check Tools
- Data Subject Information
- Stalled Workflows
- HR Data Issues
Reporting types: API access

Real-time dashboards

Regular reports

Reports on request

Resellers

Supplier type: Not a reseller

Staff security

Staff security clearance: Other security clearance
Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom

European Economic Area (EEA)
User control over data storage and processing locations: Yes
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency: At least every 6 months
Penetration testing approach: Another external penetration testing organisation
Protecting data at rest: Physical access control, complying with CSA CCM v3.0

Physical access control, complying with SSAE-16 / ISAE 3402

Encryption of all physical media

Other
Other data at rest protection approach: Please refer to the SAP Trust Center for further details - https://www.sap.com/uk/about/trust-center.html
Data sanitisation process: Yes
Data sanitisation type: Explicit overwriting of storage before reallocation

Deleted data can’t be directly accessed
Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach: The utilisation of the SAP SuccessFactors reporting Framework will allow customers to extract their data from the system.
Data export formats: CSV

Other
Other data export formats: XML

API
Data import formats: CSV

Other
Other data import formats: XML

API

Data-in-transit protection

Data protection between buyer and supplier networks: TLS (version 1.2 or above)

IPsec or TLS VPN gateway
Data protection within supplier network: TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability: SAP SuccessFactors data centres are continually monitored by SAP to ensure continued operations. Contractually, the SAP SuccessFactors is covered by a "System Availability SLA” meaning the System is available for 99.7% of the time. Please refer to the SAP Trust Center for the latest details - https://www.sap.com/uk/about/trust-center/agreements.html
Approach to resilience: This information is available upon request.

Please visit the SAP Trust Center for access to all SAP agreements: https://www.sap.com/uk/about/trust-center/agreements.html
Outage reporting: Outages are reported using e-mail alerts as well as public dashboard available in the user community and the SAP Trust Centre: https://www.sap.com/uk/about/trust-center/cloud-service-status.html

Identity and authentication

User authentication needed: Yes
User authentication: 2-factor authentication

Public key authentication (including by TLS client certificate)

Identity federation with existing provider (for example Google Apps)

Username or password
Access restrictions in management interfaces and support channels: - IP Filtering
- 2 Factor Authentication
- Other information can be provided on request
Access restriction testing frequency: At least every 6 months
Management access authentication: 2-factor authentication

Public key authentication (including by TLS client certificate)

Identity federation with existing provider (for example Google Apps)

Dedicated link (for example VPN)

Username or password

Audit information for users

Access to user activity audit information: Users have access to real-time audit information
How long user audit data is stored for: User-defined
Access to supplier activity audit information: You control when users can access audit information
How long supplier audit data is stored for: Between 6 months and 12 months
How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification: No
ISO 28000:2007 certification: No
CSA STAR certification: No
PCI certification: No
Cyber essentials: No
Cyber essentials plus: No
Other security certifications: Yes
Any other security certifications: SOC2 (Veritas Prime)

See SAP Trust Centre for SAP Security certification information

https://www.sap.com/uk/about/trust-center/cloud-service-status.html

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: Other
Other security governance standards: SOC2
Information security policies and processes: We have a Global Information Security board and policy with local National Information Security officers.

Operational security

Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach: All processes and policies are defined following the best industry standards. Most of those policies are internal and are audited in SAP's SOC2 Audit which is made twice a year and made available.
Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach: All processes and policies are defined following the best industry standards. Most of those policies are internal and are audited in SAP's SOC2 Audit which is made twice a year and made available.
Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach: All processes and policies are defined following the best industry standards. Most of those policies are internal and are audited in SAP's SOC2 Audit which is made twice a year and made available.
Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach: All processes and policies are defined following the best industry standards. Most of those policies are internal and are audited in SAP's SOC2 Audit which is made twice a year and made available.

Secure development

Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks: No

Social Value

Covid-19 recovery
Equal opportunity
Wellbeing

Covid-19 recovery

The SAP SuccessFactors suite provides solution capability to allow organisations to better manage the impacts of Covid 19 such as flexible reporting, Vaccination Management, Health & well-being and much more. For example, in response to COVID-19, Veritas Prime built a free extension to enable organisations to track and manage employee health globally. This was designed and built in partnership with our customers.

Equal opportunity

Veritas Prime is committed to equality, diversity, and to the existence of an inclusive environment. Our policy is available on request.

Wellbeing

At Veritas Prime we are dedicated to ensuring the well-being of our employees all year round. We are constantly working on evolving the ways we promote well-being in the workplace. More information can be provided on request.

Pricing

Price: £0.32 a user a month
Discount for educational organisations: No
Free trial available: No

SAP SuccessFactors - HXM Suite - All Modules

Features

Benefits

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Pricing

Service documents

Cookies on Digital Marketplace

SAP SuccessFactors - HXM Suite - All Modules

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents