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Elisian Limited


e3c is a SaaS offering to Local Authority, Police, NHS Trust and third sector service providers. It is a comprehensive, flexible, powerful but simple to use case management solution suite which has been used to support multi-agency, service user based initiatives as it has evolved over the last 15 years.


  • Capture detail of an intervention or meeting with service-user
  • Capture ID, demographic and case information regarding service-user
  • Enter and present meetings/contacts in diary format
  • Automatically schedule the generation of e-mails and text messages
  • Integrated report writer and analysis tool (multiple formats)
  • Configurable dashboard and screen-set based on role
  • Administration screen-set allowing role based security
  • Able to accommodate multiple levels of consent
  • Remotely accessible and re-sizeable for tablet use
  • Prescription writing and management capability


  • Single source of truth for a multi/single agency initiative
  • Helps drive outcomes by enabling automated processes
  • Allows practitioners to share information and generate reports
  • Simple, configurable user interface with prompts and alerts
  • Deployed across mission critical applications with thousands of users
  • Simple and cost effective enough for deployment across small initiatives
  • Providing latest information to field staff based on their role
  • Configurable enough to map onto initiative processes and support goals
  • Generating accurate information for central government for 15 years
  • Robust, proven and constantly available


£452 a licence a year

  • Free trial available

Service documents

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G-Cloud 13

Service ID

5 1 3 9 1 5 0 2 5 7 6 5 8 6 0


Elisian Limited Ian Elcoat
Telephone: 07516978666

Service scope

Software add-on or extension
Cloud deployment model
Private cloud
Service constraints
System requirements
  • Windows 10
  • Internet access

User support

Email or online ticketing support
Email or online ticketing
Support response times
Depending on priority level typically 4 hours
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Onsite support
Onsite support
Support levels
Priority one: total system failure, where no operation is possible. Response within 4 hours, target resolution time one day
Priority two: certain functionality will not operate but users can still access components of the main system. Response within 8 hours, target resolution time 48 hours
Non urgent: some element of the system has failed but operation is not affected or only slightly impaired. Response within 3 days, target resolution time 6 days
The above support levels are included in the cost of the named user SAAS license (£452 + VAT per user per year).
A technical account manager and cloud support engineer are provided as required and this is included in the cost of the annual named user license.
Support available to third parties

Onboarding and offboarding

Getting started
Prior to going live with the E3C solution users are given onsite or online training (depending on the number of users), on-line training is delivered using a standard conferencing tool like Skype for Business. This training is typically 'train the trainer' although end user training is available. User documentation is available for E3C and is issued to nominated customer staff ahead of go-live. This documentation can be issued by authorised staff internally or can be made available on-line.
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
The customers data remains the property of the customer throughout and following their contract period. At the end of the contract period the data is assembled in a suitable format (Microsoft Excel) and communicated to the customer. The customer may request that Elisian maintain a copy of the data in a securely hosted environment (this is a chargeable solution), otherwise the data is erased.
End-of-contract process
The data is made available in a downloadable format (Microsoft Excel), this is completed by Elisian at the end of the contract and would be included in the cost (based on a 12 month minimum contract). In the event the contract was terminated within the 12 months the cost of this service would be one day (£780 + VAT) or 2 days (£1,560 + VAT) depending on the amount and nature of the data.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
E3C has been designed to re-size for operation on a mobile device
Service interface
User support accessibility
Description of service interface
The solution is base on a standard web interface.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
To date we have not undertaken any specific testing for users of assistive techniology. We are keen to undertake this as a priority should the need arise.
What users can and can't do using the API
How users can set up the service through the API?
All users requiring the use of the API will have a unique key generating for their respective access via the software support desk. This API key is configured to ensure that the access rights are adhered to and that the API user is not able to use the services outside of the agreed usage.

How users can make changes through the API?
Via the API users are able to interrogate the data held within the system for readonly purposes as standard. If the user is required to update data within the system then custom API are exposed to facilitate this with documented measures implemented to ensure data integrity.

Any limitations to how users can set up or make changes through the API?
All API’s are established as standard, readonly data call APIs unless otherwise customised as part of the software implementation.
API documentation
API sandbox or test environment
Customisation available
Description of customisation
What can be customised?
Any aspect of E3C can be customised if the required functionality cannot be met using the configuration tools and screens within the solution.
How users can customise?
Customisation must be conducted by Elisian Limited and will be charged on a time and materials basis at a rate of £780 + VAT per day. Customisation is typically loosely specified by the customer and then presented as a detailed proposal by the Elisian Limited account manager following further specification by the Elisian technical lead.
Who can customise?
Customisation can only be conducted by Elisian Limited staff as part of a quoted work package.


Independence of resources
Our hosting service is completely scale-able and 100% concurrency of use by named users is used as a basis for determining required resource.


Service usage metrics
Metrics types
Metrics can be provided via any of the stipulated formats. Annual, monthly and quarterly reports are agreed and issued. There may be a charge (on a time and materials basis or an agreed cost) for some metric reporting services depending on the complexity and frequency.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data can be exported by the authorised customer users (authorisation is determined by the customers management team and configured in the solution itself by customer staff). The export can be in a range of formats including CSV file, Microsoft Excel, XML, Word and PDF.
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • Word
  • PDF
  • Microsoft Excel
Data import formats
  • CSV
  • Other
Other data import formats
  • XML
  • Microsoft Excel

Data-in-transit protection

Data protection between buyer and supplier networks
Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Our E3C solution has a guaranteed availability of 99.9%

In the event the service is not available the monthly cost of the service during the month of the period of unavailability due to infrastructure downtime is refunded at the end of the year.
Approach to resilience
Configuration: Optical network based; Deterministic; non-switched point-to-point service.
Speeds and technologies: 1Gbit/s and 10Gbit/s ethernet; STM - 4, 16 and 64; fibre channel, 1Gbit/s, 2Gbit/s and 4Gbit/s; DVB -SDI/ATI 270Mbit/s and SDIHD1.5Gbit/s
Scalability: Supports multiple service delivery
Resilience: 99.9% up to 99.99
Availability: National
Protocol support: Ethernet, SDH, SAN and Video
Latency: Low latency with target subs 5ms, (one way) throughout the UK
Maximum Transmission Units (MTU’s): 9,000 bytes
Power and Space: NTU’s with low power consumption characteristics
Outage reporting
API and e-mail alerts

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Access is restricted by the customers administrators using the E3C on-board administration screens. E3C can be configured to separate administration access from service user data access. This level of separation is useful in maintaining the integrity of the case management solution when management interfaces and support channels need to be maintained and administered.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
The E3C software development (this is covered by ISO 9001)
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications
Any other security certifications
  • Cyber Essentials
  • ISO 9001
  • GDPR Certificate of Achievement

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
CSA CCM version 3.0
Information security policies and processes
All data is held in a ISO27001-certified data centres, providing Tier 3 level
resilience and security. We do comply with CSA CCM v3.0, & SSAE-16 / ISAE 3402 guidelines and best practices, based on Azure certification and ISO 9001 & 27001 Procedures.
Data security is the responsibility of the Managing Director and any decision involving the security or sovereignty of data is discussed directly with the Managing Director and the senior technical staff.
Elisian Limited have committed to the NHS Digital HSCN registration policies and have a nominated data protection officer.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The E3C solution has evolved over the last 15 years and the core solution has been upgraded and rewritten to take advantage of developments in performance, user interface and security. Incremental changes are managed very closely (Elisian Software developed it's own change management software) and and upgrades or changes are rigorously tested for any possible impact on the core solution or the modules. All pending changes are discussed with users and available upgrades are scheduled at a time suitable for them. The solution is backwards compatible and many users are using older versions while taking advantage of newer modules.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Assessment of potential threats
Close communication with our customer base coupled with monthly internal meetings on prevailing issues have meant that we have been able to manage any potential threat during the 15 years we have been delivering the solution set.

Deployment of patches
Patches are deployed immediately after they are available and are implemented as a matter of priority. Patched are deployed by senior technical staff with a direct-line of reporting to the Managing Director.

Information about potential threats
The Managing Directors office issues any warnings about potential threats both internally to staff and externally to our customer base
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
The technical staff responsible for the secure hosting of our solutions use the latest versions of monitoring software to identify any potential compromises. These are then managed directly and escalated to the senior management team. We monitor port attacks suspicious behaviours and malware attacks

Any potential compromise is managed as a matter of priority one support and the nominated customer representatives are contacted immediately and given a procedure / checklist to follow. IAny data breaches would be reported to the ICO as per our documented GDPR responsibilities.

We respond immediately incidents are detected. Elisian are responsible for 24/7 support contracts.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Yes, we have very defined priority processes for any incidents around customer data submission (for instance monthly submissions to the NHS or Home Office). All incidents are recorded and go into a knowledge base to facilitate a rapid response to future similar incidents.
Users report incidents using processes (on-line or via telephone) well defined in the SLA that accompanies the SAAS solution. A set of priorities and corresponding response times are documented.
Incident reports are provided as soon as possible after an incident has been flagged and responded to. In addition monthly/quarterly progress reports are issued based on user requirements.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Connected networks
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Social Value

Fighting climate change

Fighting climate change

Elisian have several measures in place for fighting climate change:

All recyclable items are processed accordingly
All staff are able to work from home to cut carbon footprint
Recycled smartphones are used
Hybrid vehicles are used wherever possible
Teams meetings have replaced most of our face to face meetings.
Covid-19 recovery

Covid-19 recovery

Elisian have complied fully with Government Guidelines and have developed a software module for one of our customers to monitor the Covid-19 status of staff travelling together.
Tackling economic inequality

Tackling economic inequality

The Elisian head office is located in an area where the average household income is significantly below the national average. "The average household income in Gateshead is just over £34,200 per year, compared with a national figure of just under £41,100 (CACI Paycheck, 2021). Elisian remains committed to growth and employment in this area.
Equal opportunity

Equal opportunity

25% of Elisian staff are women.
25% of Elisian staff are from an Ethnic minority


Elisian places the wellbeing of its staff as one of it's main priorities. The length of service of our staff far exceeds the industry and national averages. Our staff work in an atmosphere of trust and open communication.


£452 a licence a year
Discount for educational organisations
Free trial available
Description of free trial
The per user per year SAAS license in included
The set-up costs are not included
Minimum number of users is 20
Time limit of 8 weeks

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.