Dr Julian Medical Group

Dr Julian Online Mental Healthcare Service

We provide a platform and app to connect patients to qualified vetted mental health therapists via secure video/ audio and instant message appointments. Platform can be white labelled encompassing a booking system, teleconference, note writing and form submission as well as allowing mandatory assessments to be undertaken by patients.

Features

• Remote access to qualified mental health therapists
• Customised booking system
• Inbuilt online assessment questionnaires PHQ9,GAD7,WSAS+ADSM
• In built tele-conferencing system
• In built matching system for patients to find therapists
• Ability to create white-labelled customised platform
• Customised registration forms, patient notes, reports
• Automated reporting functionality on various KPIs
• Integration with IAPTUS for seamless data transfer to/from NHS
• Patient choice therapist by language/therapy type/ issue

Benefits

• Deal with periods of high demand using our therapists
• Provision of out of hours appointments we operate 24/7
• Provision of therapists that speak different languages
• Provision of patient choice of therapist
• Patient choice of location and time of appointment
• Improving access to mental health services
• Improving access for those in BAME groups
• Reducing the did not attend rate and improving recovery rates
• Improved health economics as per independent health economic analysis

£65 to £200 a unit an hour

Service documents

• Pricing document

  ODS

• Service definition document

  ODT

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at julian@dr-julian.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

513973345873670

Contact

Julian Nesbitt
07824903433
julian@dr-julian.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: We integrate with the NHS IAPTUS system.
• Cloud deployment model: Private cloud
• Service constraints: No
• System requirements:
  • Work across all internet browsers
  • We have android and apple apps

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Normally within hours 7 days a week. Response mandatory within 24 hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We have technical support, email support and phone support 7 days a week for patients and government organisations with the ability to hold conference calls to provide training on the software.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We have user documentation video training and screen share walkthrough remote support training. System is easy to set up and use alongside existing systems with link with the trusts IAPTUS system.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: We have inbuilt reporting functionality in the platform
• End-of-contract process: Contract is cost per appointment with a therapist. Any customisation of 'set up' is an additional cost depending on requirements.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: We have mobile responsive web app as well as native iPhone/Android apps that can be downloaded.
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Can customise the branding, providing a whitelabelled portal; Customise the emails that go out and email triggers for patient reminders.; Customise what assessments want patients to undertake.; Customise the patient note templates and patient registration forms as well as letters and reporting forms. Have a form builder allowing total customisation of this. ; Customisation of various admins and admin permission levels.

Scaling

• Independence of resources: We regular stress test our platform and are based on AWS UK cloud servers that increase space on increased demand on the server

Analytics

• Service usage metrics: Yes
• Metrics types: Appointment number ; Appointment uptake time ; Recovery rates; DNA and cancellation rates ; Demographics of patients using service ; Any metrics that are required can be added into registration/notes templates
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: There are data downloads available via the platform (to excel) and data reporting. ; Patients can go back in and read any chat records between them and the therapist.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: We don't connect to anyone elses networks
• Data protection within supplier network: Other
• Other protection within supplier network: We dont have a network internally we have a web application and mobile apps. These are password protected to login.

Availability and resilience

• Guaranteed availability: We have availability for patients within days of them booking and at least 7 days. If they want a specific therapist they may need to wait
• Approach to resilience: Available on request
• Outage reporting: We have email alerts and a dashboard

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Access to the system is by personally selected password which are forced changed at regular intervals. There is no open access each individual only has access to information in the system that is pertinent to their role.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 09/10/2023
• What the ISO/IEC 27001 doesn’t cover: N/a - all services are within scope.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • NHS Data Security and Protection Toolkit
  • DTAC

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We follow the set standards for security governance and are compliant with the NHS data security toolkit
• Information security policies and processes: NHS data security toolkit; ; GDPR Compliance ; ; We have our own detailed policies and procedures relating to identification of issues, recognition of breaches, relevant actions to be taken, processes to be followed including a business continuity plan and we separately insure in relation to these risks.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All components are subject to regular monthly Penetration testing and are also tested when any significant changes are made to them. The Penetration reports are analysed and any security risks are investigated and resolved prior to being deployed to our Production (Live) server environment to ensure the stability and security of the applications are not adversely affected. ; ; All changes are logged and retained in our deployment logs created by our deployment software.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: 1. We assess potential threats by running penetration tests and analysing the reports generated.; 2. Any identified security risks and/or threats are investigated and resolved as a priority before new deployments are made to our Production Live Sever) We also monitor new browsers releases, Operating System updates and updates to the frameworks we use to ensure we are aware of any potential risks before the updates are made available to the public.; 3. We get our information from a number of resources including but not limited to; The communities linked with the frameworks we use, browser suppliers and developer forums.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Potential compromises are identified wither by our monitoring software or we are notified by employees and users of a possible compromise. ; We respond to these immediately and begin an investigation and this priority over any other ongoing requirements.
• Incident management type: Supplier-defined controls
• Incident management approach: Users raise incidents either using out Support helpdesk or directly notifying the senior team.; ; A report is the generated based on the information available and any investigation which is undertaken related to the incident reported.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Dr Julian is committed to reducing the environmental impact of our operations, for example, in the areas of energy use and travel. We have a responsibility to help protect the environment, wherever we have an opportunity to do so, and to also provide a comfortable working environment for our employees. ; We publish a formal Environmental Policy which is available to staff and clients upon request, and, as a fully distributed organisation, we’ve already lowered our environmental impact. ; We are committed to the continual improvement in the environmental impact of our business activities through identifying the aspects of our business that have an environmental impact and assessing the significance of each aspect to enable us to reduce their impact, where possible. ; We monitor workflows and streamline business processes, using less energy where possible. Travel is carefully considered before being undertaken and, as an alternative, we promote the use of technology for collaborating and meeting with both colleagues, clients and potential clients. ; Performance is measured by evidence of increased business efficiency through the implementation of streamlined business processes and the reduction in face to face meetings and travel/the increase in the use of collaborative technologies.

  Covid-19 recovery

  Dr Julian have demonstrated an ongoing commitment to support all patients affected by Covid 19 into therapeutic recovery. ; Specifically, effective outcomes have been demonstrated in the following areas (as a direct effect of Covid 19): ; - Supporting patients to find, remain or return to work in the event of - redundancy, unemployment and/or long-term sickness, ; - Reducing symptoms of Social Anxiety, Agoraphobia and panic, associated with prolonged periods of social isolation/staying at home. ; - Recovering from traumatic events (PTSD) including symptoms of bereavement/loss. ; - Recovery from symptoms of OCD and Health Anxiety, associated with fears of illness/contamination. ; - Recovery from symptoms of depression associated with isolation, reduced activity/socialisation, and bereavement and loss. ; - Treatment of Long Covid mental health symptomology, provided by Dr Julian Therapists who have additional Long Term Conditions training. ; Dr Julian will continue to provide therapeutic intervention for patients whose clinical presentation is either directly, or indirectly affected by the Covid -19 pandemic. Furthermore, our clinicians will continue to support patients with employment, financial and social issues in alignment with patient’s therapeutic treatment goals. ; To monitor, measure and report on clinical effectiveness and outcomes, Dr Julian are committed to the following actions: ; Report on patient’s employment status at every session and establish movement/changes through Management Information reporting systems. ; To continue to support our customers to collate Covid -19 data as applicable. ; Utilise Anxiety Disorder Specific Measures (ADSMS), the PHQ-9 and the GAD-7 to monitor, track and report on therapeutic recovery. ; At Dr Julian we will continue to support our customers to supply patient referrals, in the local community whose current mental health presentation is either directly or indirectly affected by Covid -19. ; We will continue to provide online therapeutic services for patient inclusivity and engagement purposes.

  Tackling economic inequality

  As a small/scaling business, Dr Julian embraces the opportunity to grow through engagement with new clients, expanding the scope and level of services provided to existing clients and the ; opportunities that this brings regarding increasing employment numbers and developing the skills, competencies and capabilities of existing staff. ; As a fully remote business, employee location is not a barrier to recruitment and, therefore, growth. ; In in such a high growth sector, the delivery of therapeutic services to a greater number of patients provides an array of opportunities. Such opportunities include the creation of new employment opportunities and resulting growth regarding employment (FTE) in a variety of roles. For example but not limited to, IT development/support, administration, delivery of therapeutic services and direct client and patient support services - employment growth directly facilitates the skills, competencies and capabilities development of new employees. ; Additionally, business growth provides the opportunity to identify skills, competencies, capabilities gaps and training requirements across all levels of competency and role to allow further development of the skills, competencies and capabilities of existing staff, allowing in-work progression and career development within the company. ; Growth also allows us to explore the possibility of expanding and diversifying the availability of service offerings to our clients to meet market demands. ; ‘New job’ activity will be monitored through FTE numbers and skills, competencies and capabilities development opportunities and progression will be monitored through personal reviews, the development and management of individual PDPs and scheduled regular 1 to 1 Line Manager meetings; with feedback and support provided at all stages. ; Where applicable, support for educational attainment relevant to a job role will be undertaken. ; Where a supplier/sub-contractor is required to support the delivery of a contract, a formal supplier assessment and onboarding process ensures that suppliers meet the required competencies/accreditations relative to the role.

  Equal opportunity

  Dr Julian demonstrates commitment to Equal opportunities through a formal, published Equal Opportunities statement that is embedded in all our policies and procedures. ; We are committed to equal opportunities by ensuring fair and equal processes are applied throughout the business. All staff including our Board of Directors take ownership and responsibility in the delivery of equal opportunities.; During the recruitment process, we do not ask any questions regarding a candidate’s health or mental wellbeing or personal characteristics. Candidates are offered reasonable adjustments throughout the recruitment process and all interviews are conducted remotely enabling more inclusivity. All Job Descriptions/Adverts are created with factual relevant requirements ensuring candidates do not deselect themselves unnecessarily. ; As a remote working company, we can support a workforce with mobility disabilities, social anxiety and other conditions. We offer flexible hours including part-time, condensed hours and a variety of working patterns. Where possible we offer reasonable adjustments and are committed to supporting staff with long-term health conditions and disabilities.; We work in line with the Equality Act 2010. ; We have an Equality, Diversity and Inclusivity working group with representation across the workforce. ; We have several staff and affiliates who have long-term health conditions/disabilities including physical disabilities and neurodiversity which we support. We provide staff paid time for medical appointments, and ensure all staff have equal access to career progression, training and pay awards. ; Regarding staff with a long-term health condition, we encourage learning and understanding within the team.; We understand that we all learn differently, looking at what resources are available, how they are written and their accessibility. ; ; Ongoing Commitments ; ; We will regularly review our policies and processes to ensure they are inclusive, and continuously consider new ways of communicating to all staff. We will continue to review the way we communicate to enable accessible information for all.

  Wellbeing

  Dr Julian understands and supports each staff member's health and well-being through published policies and procedures and wellbeing initiatives and has invested in a dedicated resource to oversee our employee engagement.; Information is provided to staff giving advice and guidance on a variety of topics including the cost of living/how to work safely at home/healthy self-care routines.; We continue to offer all staff and affiliates remote wellbeing classes including yoga sessions, book club and step challenges. ; Our social network platforms are used to highlight various mental health initiatives including World Mental Health Day. ; Our founder Dr Julian delivers podcasts online and our staff teams take part in charitable fundraising events. ; We offer free supervision sessions to all our permanent therapists and affiliated therapists, ensuring they have the access they need to relevant support. ; Generous enhanced annual leave entitlements give staff a good work-life balance and our compassionate leave policy enables paid time off and focuses on the support of our employees. ; Where appropriate, free therapy sessions are offered to our staff/assistance in sourcing other support resources.; For sickness-related absences, we conduct return-to-work interviews, enabling welfare checks between managers and staff.; line managers are trained on how to approach and deal with any possible indication of poor health.; We work in line with our Health and Safety Policy and Procedure and within HSE Guidelines. ; We promote positive relationships throughout the Company, and encourage a culture of support and openness including supporting the Time to Talk initiative.; We are focused on supporting all staff during periods of ill health and the promotion of a healthy working environment. ; We are committed to regular meetings with our staff to ensure that their working hours, workload and work-life balance are satisfactory.

Pricing

• Price: £65 to £200 a unit an hour
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  ODS

• Service definition document

  ODT

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at julian@dr-julian.com. Tell them what format you need. It will help if you say what assistive technology you use.