SYSTEMSLINK 2000 LTD.

Daisy

Comprehensive, automated energy management utilising latest AI driven technology. Monitoring and targeting, invoice validation, recharging, carbon and ESG tools, pdf reading, query management. Covering all utilities and custom utilities. Reporting on usage, cost and carbon.

Features

• Energy monitoring & targeting (M&T)
• Bill / Invoice retrieval and validation (EDI, PDF)
• Automated data collection (AMR)
• Energy & carbon reporting / analytics / Power BI
• Tenant billing / recharging
• Budget setting / cost forecasting
• Portfolio / asset management
• Industry & market data
• Integrations / API (CRM, Financial, Maintenance & Asset management)
• Environment, Social, Governance solutions (ESG)

Benefits

• Understand and reduce energy usage and costs
• Validate supplier invoices
• Collect, store and interrogate energy data
• Meet obligatory compliance reporting objectives
• To provide recharging or on-billing to tenants or internal allocation
• Forecast future utility costs or set financial budgets
• Store of of all your portfolio assets and associated data
• Enabling transfer of data between other internal & external systems
• Integrate with other software for alignment of data sources
• Environmental and sustainability solutions to meet ESG requirements

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@systems-link.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

514391847510195

Contact

Alan Fordham
01234 988855
sales@systems-link.com

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Set maintenance windows for server patching Sunday 1am-3am.; Application updates 10pm-11pm approximately once a month.
• System requirements:
  • Modern web browser
  • Mobile device for 2FA
  • Single Sign On service (e.g. Azure) (Optional)

User support

• Email or online ticketing support: Yes
• Support response times: First response for Priority 1 and 2 calls within half an hour. Equivalent response times available at weekends by arrangement.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Full reactive software support is included as standard, covering all aspects of software use including technical.; ; Implementation of our applications are subject to our established Implementation Project management methodology. Day rates are provided within this specification. Regular free of charge training webinars are available along with training videos and other help tools. Standard and bespoke training packages and consultancy are available at the above indicated rates.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide a comprehensive implementation service. This involves documenting project objectives and providing a bespoke implementation plan. This will include Training (in person or online), access to a suite of user guides and videos.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The user has the capability to download all data from the front end of the software.
• End-of-contract process: Assistance to extract all data in a usable format as required.; Where required this will be planned and resourced by the delegated Implementation Project Manager.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile access provided to a limited version of the software. Full access requires desktop access.
• Service interface: No
• User support accessibility: WCAG 2.2 A
• API: Yes
• What users can and can't do using the API: A variety of open APIs exist however bespoke integrations may be specified as required.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Customising the software is available with the standard package, including:; View, templates, fields, custom build reports. Beyond this bespoke software and API developments can take place on a request basis.

Scaling

• Independence of resources: Investment and infrastructure design. Platform is designed to operate and deliver service for the maximum volume of users at full demand. Once the platform reaches its capacity a new platform is created and process repeated.; ; We assure that user demand does not impact other users through the use of service credits.

Analytics

• Service usage metrics: Yes
• Metrics types: System availability, system updates, security incidents, service desk call statistics
• Reporting types: Regular reports
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users export data using a library of front end reports or from creating bespoke report from pre-existing queries.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Ability to login to system and access core application is 99% available; Core Operational hours: 8am - 6pm; Maintenance window - Sunday 1am-3am and by prior notification (e.g. critical vulnerability patching); We operate two service level agreements. The standard offers no recourse. The premium arrangement (tailored to specific client needs) provides for KPI setting, monitoring and the award of service credits in the event of service failure as defined therein.
• Approach to resilience: Using multiple AWS Availability zones and other data storage facilities. Further details available on request.
• Outage reporting: Outages are reported by the Service team to the clients via email or phone call depending on the clients preference. We provide a dashboard, however this is not public, but secure access is provided through user defined permissions.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Management interfaces are covered using secondary accounts (e.g. admin accounts) and with Single Sign On and MFA enabled.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Information security within the organisation is the responsibility of the CISO (CISM certified). Policies are backed up by the Employee Handbook and HR procedures.; ; The IT Infrastructure team operate standardised environments and report into the CISO.; ; CISO reports into the Chief Information Officer with a dotted line to the Chief Executive for Security topics.; ; Security policies are technically implemented in order to provide a consistent baseline. End user training and education programmes feature strongly.; ; External review of policies is annual.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Organisation operate ITIL based approach to IT Service delivery which includes configuration controls of the Infrastructure (Infrastructure as code).; ; All changes to systems go through change control with appropriate approvals including change board.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: All services run a recognised vulnerability scanner which report into a central dashboard.; NCSC guidelines are followed with all High and Critical vulnerabilities resolved within 14 days.; Threat Intelligence is through automated tools and supply chain notifications.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: EDR product is in place on all servers and endpoints.; ; Reports real-time to a 24x7 control room with automated playbook controls such as immediate isolation of endpoint in event of an encryption event.
• Incident management type: Supplier-defined controls
• Incident management approach: Organisation follows ITIL defined procedures for triage and prioritisation.; ; Incidents are reported via the portal or email and a ticket number is provided. Incident reports are provided to the Service team.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification
• ISO/IEC 27001 accreditation date: Monday 26 October 2015
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Citation ISO Certification
• ISO 9001 accreditation date: Thursday 18 December 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 09f39bcf-3892-44a9-b82b-fc5458b64675
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 76669926-aea1-4ef5-86b9-38157f72558d
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@systems-link.com. Tell them what format you need. It will help if you say what assistive technology you use.