EXACOM SYSTEMS LTD

Public Facing Module (PFM)

Public facing webserver which displays information from the core Exacom system dashboards in an easy to understand and user friendly format

Features

• Section 106 reporting and data drill down
• CIL reporting and data drill down
• BNG reporting and data drill down
• BSL reporting and data drill down
• Project spend reporting
• Daily data import from the Exacom back office system
• Includes the Exacom online CIL calculator
• Project milestone tracking
• Fully customisable

Benefits

• Publicly accessible website
• Reduces officer workload on responding to queries ie FOI, conveyancing
• CIL calculator minimises public/developer queries on calculations
• Secure segregated data feed
• Public access to S106 deed documents in pdf format

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at admin@exacom.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

514580153427430

Contact

Kerry Stapleton
02081234253
admin@exacom.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations

  Service industry and public sector operations

  • Other
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Exacom CIL, S106, BNG, BSL and Project Modules
• Cloud deployment model: Private cloud
• Service constraints: Planned maintenance occurs outside of normal working hours (usually on Sundays)
• System requirements:
  • Modern browser
  • Access via Authority Network using corporate IP(s)

User support

• Email or online ticketing support: Yes
• Support response times: Same day response during normal business hours (Monday to Friday, 9am to 5pm)
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Full support included with software price..; HIGH PRIORITY: Within 1 working hour of call being logged.; MEDIUM PRIORITY: Within 4 working hours of call being logged.; NORMAL PRIORTY: Within 8 working hours of call being logged
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onboarding meeting and written follow up guidance, full technical support during deployment phase, ongoing access to the Training Video Library, on-site training via MS Teams, extensive in system help and guidance
• Service documentation: Yes
• Documentation formats:
  • HTML
  • Other
• Other documentation formats: Video
• End-of-contract data extraction: By arrangement with Exacom - typical data standard: .csv
• End-of-contract process: Once notice is given, arrangements are made for secure data transfer, followed by industry standard cleanse of data - no additional charges.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Some tabular based data would require additional scrolling
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: No
• Customisation available: No

Scaling

• Independence of resources: The software runs on dedicated servers with resource monitoring, and has request rate limiting to prevent excessive demand outside of what each instance of the software requires.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: CSV, encrypted file transfer
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99% uptime Monday to Friday excluding Bank Holidays
• Approach to resilience: Available on request
• Outage reporting: E-mail alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: IP address limitation via firewall, username and passwords and group membership constraints.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Our Data Centre service provider is ISO/IEC 27001 accredited
• Information security policies and processes: Exacom works in full compliance with its adopted corporate IT and Security Policies and Protocols, which are regularly reviewed by the Operations Manager and signed off at Director level. Full staff training is provided on information security, with regular refresher sessions.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Exacom users have a Test and Live version of the software. Any upgrades are applied to Test for the client to approve, prior to the upgrade being applied to their live system.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Regular penetration test and all servers are protected by industry standard virus and vulnerability software.; ; Servers are patched on a monthly basis for regular updates.; ; Any vulnerability patches are applied as they are made available.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: If we become aware of any problems via our virus or vulnerability software, we respond accordingly and immediately
• Incident management type: Supplier-defined controls
• Incident management approach: Our Support inboxes are monitored during support hours, and incidents are responded to in line with their priority. ; Servers are supported 24/7 with alerts being sent in relation to any service failure.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Df965867-63fd-4759-99d5-5483fa61e84f
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at admin@exacom.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.