DRIE SECURE SYSTEMS LIMITED
Cloud Managed Services & Operational Support
drie provides ongoing managed cloud services and operational support for public, private, and hybrid cloud environments. We help organisations operate, monitor, secure, and optimise cloud platforms and applications to ensure reliability, performance, and compliance. The service supports a range of support models, including business-hours, on-demand and 24/7 operational cover.
Features
- Cloud platform monitoring and management
- Incident and problem management
- Application and infrastructure support
- Performance and availability monitoring
- Patch and update management
- Security monitoring and operational management
- Managed operational support for cloud IaaS and PaaS environments
- Capacity and cost optimisation support
- Operational reporting and reviews
- Service escalation and coordination
Benefits
- Improved service reliability and uptime
- Reduced operational burden on teams
- Faster incident response and recovery
- Better visibility into cloud operations
- Proactive issue identification
- Improved security posture
- Predictable operational support
- Optimised cloud performance and costs
- Increased confidence in live services
- More time for strategic initiatives
Pricing
Service documents
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Framework
G-Cloud 15
Service ID
5 1 4 6 1 1 0 6 0 6 7 2 3 9 0
Contact
DRIE SECURE SYSTEMS LIMITED
Ulrike Eder
Telephone: 07881692721
Email: ulrike@drie.co
About your service
- Service categories
-
Cloud Support Services
Managed Cloud
Managed Private Cloud
- Managed Private IaaS
- Application management
Managed Public cloud
- Managed Public IaaS
- Application management
Managed Hybrid Cloud
- Managed Hybrid IaaS
- Application management
Service scope
- Service constraints
- This service is delivered primarily remotely, with on-site support available by agreement. Support scope is defined by the agreed service description and excludes unmanaged systems or unsupported technologies. Service performance depends on third-party cloud providers and customer adherence to agreed operating procedures. Changes outside the agreed scope may require contract variation. Availability of support is subject to the selected support level and agreed service hours.
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- Support requests are accepted via email or an agreed ticketing system during UK business hours (09:00–17:00, Monday to Friday, excluding public holidays). drie will acknowledge receipt of support requests within one working day. Response times and resolution targets are agreed based on the severity and nature of the request. Where required, priority support and extended hours coverage can be provided by prior agreement and at additional cost. Most services are delivered remotely, with on-site support available by agreement.
- User can manage status and priority of support tickets
- No
- Phone support
- No
- Web chat support
- No
- Support levels
-
Drie provides structured support levels designed to meet different operational and business needs. Support is delivered primarily remotely, with on-site support available by prior agreement. Standard support is provided during UK business hours (09:00–17:00, Monday to Friday, excluding public holidays). Support requests can be raised via email or an agreed ticketing system and are acknowledged within one working day. Response and resolution times are prioritised based on the nature, urgency, and impact of the request. Standard support is suitable for advisory, project-based, and non-business-critical services.
Enhanced support can be provided at additional cost and offers faster response times, prioritised handling of requests, and extended availability beyond standard business hours. Enhanced support may also include agreed escalation paths, named contacts, and regular service reviews. For business-critical services, bespoke support arrangements can be agreed in advance, including on-call coverage, incident coordination, and defined escalation procedures. Specific service levels, availability windows, and pricing are agreed as part of the service contract. All support services are delivered in line with the agreed service definition, security requirements, and any applicable third-party terms and conditions.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business architect | £450.00 | |
| Associate business architect | £550.00 | |
| Business architect | £850.00 | |
| Lead business architect | £1,050.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data architect | £850.00 | |
| Senior data architect | £1,100.00 | |
| Chief data architect | £1,400.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Enterprise architect | £850.00 | |
| Senior enterprise architect | £1,100.00 | |
| Lead enterprise architect | £1,200.00 | |
| Principal enterprise architect | £1,400.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate network architect | £650.00 | |
| Network architect | £750.00 | |
| Lead network architect | £950.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Security architect | £850.00 | |
| Lead security architect | £950.00 | |
| Principal security architect | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £550.00 | |
| Solution architect | £850.00 | |
| Senior solution architect | £950.00 | |
| Lead solution architect | £1,100.00 | |
| Principal solution architect | £1,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £650.00 | |
| Technical architect | £850.00 | |
| Senior technical architect | £950.00 | |
| Lead technical architect | £1,100.00 | |
| Principal technical architect | £1,400.00 |
Chief digital and data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief data officer | £1,600.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief information security officer | £1,800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief technology officer | £1,600.00 |
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security audit and assurance | £850.00 | |
| Principal cyber security audit and assurance | £900.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security governance and risk manager | £850.00 | |
| Principal cyber security governance and risk manager | £950.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security monitoring | £850.00 | |
| Principal cyber security monitoring | £950.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security incident response | £850.00 | |
| Principal cyber security incident response | £900.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security vulnerability management | £850.00 | |
| Principal cyber security vulnerability management | £900.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security digital forensics | £900.00 | |
| Principal cyber security digital forensics | £950.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security penetration testing | £950.00 | |
| Principal cyber security testing | £950.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee analytics engineer | £450.00 | |
| Analytics engineer | £650.00 | |
| Senior analytics engineer | £750.00 | |
| Lead analytics engineer | £950.00 | |
| Head of analytics engineering | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data analyst | £750.00 | |
| Senior data analyst | £950.00 | |
| Principal data analyst | £1,050.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data engineer | £950.00 | |
| Senior data engineer | £1,050.00 | |
| Lead data engineer | £1,100.00 | |
| Head of data engineering | £1,400.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data governance manager | £750.00 | |
| Lead data governance manager | £850.00 | |
| Head of data governance | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee data scientist | £450.00 | |
| Associate data scientist | £550.00 | |
| Data scientist | £950.00 | |
| Principal data scientist | £1,100.00 | |
| Lead data scientist | £1,400.00 | |
| Head of data science | £1,400.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior machine learning engineer | £950.00 | |
| Lead machine learning engineer | £1,050.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate performance analyst | £450.00 | |
| Performance analyst | £750.00 | |
| Senior performance analyst | £850.00 | |
| Lead performance analyst | £950.00 | |
| Head of performance analysis | £1,050.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate application operations engineer | £550.00 | |
| Application operations engineer | £650.00 | |
| Senior application operations engineer | £850.00 | |
| Lead application operations engineer | £950.00 | |
| Principal application operations engineer | £1,050.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business relationship manager | £650.00 | |
| Senior business relationship manager | £750.00 | |
| Lead business relationship manager | £785.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Configuration analyst | £650.00 | |
| Change and release analyst | £750.00 | |
| Change and release manager | £850.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate end user computing engineer | £450.00 | |
| End user computing engineer | £650.00 | |
| Senior end user computing engineer | £750.00 | |
| Lead end user computing engineer | £850.00 | |
| Principal end user computing engineer | £950.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service analyst | £650.00 | |
| IT service manager | £750.00 | |
| Senior IT service manager | £850.00 | |
| Head of IT service management | £950.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure engineer | £450.00 | |
| Infrastructure engineer | £650.00 | |
| Senior infrastructure engineer | £750.00 | |
| Lead infrastructure engineer | £950.00 | |
| Principal infrastructure engineer | £1,050.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure operations engineer | £550.00 | |
| Infrastructure operations engineer | £750.00 | |
| Senior infrastructure operations engineer | £850.00 | |
| Lead infrastructure operations engineer | £950.00 | |
| Principal infrastructure operations engineer | £1,050.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business analyst | £750.00 | |
| Senior business analyst | £850.00 | |
| Lead business analyst | £850.00 | |
| Head of business analysis | £900.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Delivery manager | £850.00 | |
| Senior delivery manager | £950.00 | |
| Head of (Agile) delivery management | £950.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Digital portfolio manager | £950.00 | |
| Head of portfolio | £1,050.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Product manager | £850.00 | |
| Senior product manager | £900.00 | |
| Lead product manager | £950.00 | |
| Head of product | £1,050.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service owner | £1,200.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (QAT) | £850.00 | |
| QAT analyst | £850.00 | |
| Senior QAT analyst | £900.00 | |
| Lead QAT analyst | £900.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (test engineer) | £850.00 | |
| Test engineer | £850.00 | |
| Senior test engineer | £900.00 | |
| Lead test engineer | £900.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Test manager | £850.00 | |
| Head of test | £950.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| DevOps engineer | £850.00 | |
| Senior DevOps engineer | £950.00 | |
| Senior DevOps engineer - management | £950.00 | |
| Lead DevOps engineer | £1,050.00 | |
| Lead DevOps engineer - management | £1,050.00 | |
| Principal DevOps engineer | £1,100.00 | |
| Principal DevOps engineer - management | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Frontend developer | £850.00 | |
| Senior frontend developer | £900.00 | |
| Lead frontend developer | £950.00 | |
| Head of frontend development | £1,050.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Developer | £750.00 | |
| Senior developer | £850.00 | |
| Senior developer - management | £850.00 | |
| Lead developer | £950.00 | |
| Lead developer - management | £950.00 | |
| Principal developer | £950.00 | |
| Principal developer - management | £950.00 |
User-centred design roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate content designer | £450.00 | |
| Junior content designer | £550.00 | |
| Content designer | £650.00 | |
| Senior content designer | £750.00 | |
| Lead content designer | £850.00 | |
| Head of content design | £850.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate interaction designer | £450.00 | |
| Junior interaction designer | £450.00 | |
| Interaction designer | £650.00 | |
| Senior interaction designer | £750.00 | |
| Lead interaction designer | £850.00 | |
| Head of interaction design | £950.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate service designer | £450.00 | |
| Junior service designer | £550.00 | |
| Service designer | £650.00 | |
| Senior service designer | £750.00 | |
| Lead service designer | £850.00 | |
| Head of service design | £950.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate user researcher | £450.00 | |
| Junior user researcher | £550.00 | |
| User researcher | £650.00 | |
| Senior user researcher | £750.00 | |
| Lead user researcher | £850.00 | |
| Head of user research | £950.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 57af3e6a-aad1-4efd-be66-d7ba77db6bf7
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at ulrike@drie.co.
Tell them what format you need. It will help if you say what assistive technology you use.