C SQUARED CONSULTANCY LIMITED
End to End Digital Services - planning, implementing and developing digital services
C Squared's end to end service can help organisations effectively integrate digital solutions by providing strategic planning to procure the right digital services, implementation support and organisation design expertise to embed the solutions robustly, and continual development consultancy to ensure that the return on investment is maximised.
Features
- Organisational strategy & operation analysed to help identify digital needs.
- Design of future business architecture underpinned by technological enablement.
- Thorough project planning undertaken to identify pathway to implementation.
- Delivery against clear milestones to ensure progression of project.
- Participation in programme board to ensure senior project steer.
- Robust methodology for managing risks, issues & contingencies.
- Rapid response service is available where change is business critical.
- Continuous improvement to ensure cutting edge technological benefits are maintained
- Organisation redesign to enable structural changes resulting from technological efficiencies.
- Objective auditing to ensure the post change gains are maintained.
Benefits
- Strategic review ensures that digital outcomes meet organisational needs.
- Organisation design ensures plans integrate people, process and technology.
- Planning approach ensures that key stakeholders are engaged and managed.
- Specialists work alongside internal resources to upskill your staff.
- Use of specialists enables the integration of cutting edge practices.
- Holistic approach combining people, process and technology ensures sustained success.
- Post-change organisation design supports development of complementary wider organisational practices
- Post-project development ensures that the change outputs become a reality.
- Strategic consultancy enables integration of out of sector best practices.
- Director level involvement ensures senior accountability for your projects success.
Pricing
£300 to £1,500 a person a day
Service documents
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If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
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Framework
G-Cloud 14
Service ID
5 1 4 6 3 6 9 4 3 4 8 5 5 1 1
Contact
C SQUARED CONSULTANCY LIMITED
Paul Hamill
Telephone: 07774422521
Email: pau.hamill@c2.org.uk
Planning
- Planning service
- Yes
- How the planning service works
-
The planning stage is the first of our three stage methodology, and ensures that the correct solutions are put in place to deliver the required outcomes.
Our strategic planning service helps organisations to undertake a thorough analysis of their digital needs, harmonise this with their overarching strategy, conduct a thorough business case analysis, robustly scope the system requirements, and legitimately procure the right solution from the right provider.
We then help buyers plan how they'll implement these services by working with senior leaders and change agents to scope a robust change plan that is based on staged gateways, ensuring that progress is clearly chartered and objectively reviewable.
The risks and issues are clearly identified, and matched with contingency strategies to ensure the best chance of success.
In order to construct a plan that is fully informed, a robust organisational analysis is conducted to ensure that operational sensitivities and change programme interdependencies / critical impacts upon BAU operations are identified, thus minimising the risk of unforeseen occurrences and delays.
Digital solutions are an integral part of an organisation, and without strategic planning which looks at all of the organisational factors, it can lead to failure or reduced benefits delivery. - Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
-
C Squared Consultancy includes the delivery of training in how to operate, maintain and support solutions as part of all projects.
Post migration to the new technologies, training and development is provided to senior management and the staff who interact with the systems.
The organisational design activities within the project stage will review and identify the effectiveness of the prior change management activities.
Where appropriate, additional activities will be undertaken in the areas of the organisational change, the team training and the individual personal development.
The end users of the solution are also included within the training needs analysis to ensure that they can interact with the solution and obtain the desired services. - Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
The planning stage is followed by our implementation service, which supports clients migrating from one operational model / system to another. Following the completion of a comprehensive organisational analysis and change plan, the capacity and capability of internal resources is reviewed to identify what additional (if any) external resource is needed, and a change team is then commissioned with the appropriate people.
The change team divides up responsibilities within the change plan according to our two major focuses (people and technology), ensuring that the change is holistically implemented. The change team then manages stakeholders against the communications & engagement plan, tailors the digital solution based on the design needs from the planning stage, reviews and updates the business processes to ensure system integration works with business as usual, works with existing system specialists to migrate the relevant data, engages with super users to undertake user acceptance testing, provides regular updates to the programme board, works with the senior leadership team to manage staff through the transition to the new system and create a new working culture, and overcomes any risks, issues and barriers along the change plan pathway. - Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- We can provide key stakeholders with confidence in the quality of their change intentions by undertaking audits / reviews / health checks of their change plan / programme, which can range from an informal check through to a full review. Part of our approach to technology / supplier selection is to structure into the evaluation / business case process objective criteria that assesses the performance of comparative systems, as well as facilitating review of the solution whilst in use in other organisations to provide a "real world" view of the technology quality & performance. Our technical team can also undertake system testing to provide a qualified opinion of whether systems do in fact adhere to the quality and performance claims made in their tender applications.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
-
For the planning, implementation and development stage, elements of the work will need to be conducted on client site. Suitable accommodation will need to be provided.
Access to information and resources must be provided in a timely manner to meet the proposed timescales of each assignment.
User support
- Email or online ticketing support
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Initial response times are within 4 working hours of issue being logged.
The issue is then analysed and a priority determined based upon the impact the given issue has on the customer. The priority and resolution times are as follows.
Priority 1 - URGENT - Very High Business Impact/Services Unavailable
Target resolution time within 8 business hours
Priority 2 - HIGH - High Business Impact/Operations Affected
Target resolution time within 2 working days
Priority 3 - NORMAL - Low Business Impact/Non-Critical
Target resolution time within 4 working days
Priority 4 - LOW - Minimal Business Impact
Target resolution time within 15 working days
There are no variations to the cost of different levels of support.
An account manager is allocated to each customer.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Work undertaken against the G Cloud contracts will be made net zero for travel through carbon offset.
As a company we are reducing car usage by using public transport, where possible. We are saving energy by introducing a policy and practice of powering down items when not in use, adjusting heating and monitoring energy usage.
We follow the practices of reducing paper usage, reusing and recycling.
We are monitoring our carbon impact.Tackling economic inequality
Creating a diverse supply chain to deliver the contract.
Plans for engaging a diverse range of businesses prior to appointing supply chain members, including activities prior to award of the main contract and during the contract term.
Advertising of supply chain opportunities openly and ensuring they are accessible to a diverse range of businesses.
Structuring of the supply chain selection process in a way that ensures fairness and encourages participation by a diverse range of businesses.
Supporting innovation and disruptive technologies throughout the supply
Showing an understanding of opportunities to drive innovation and greater use of disruptive technologies, green technologies, efficiency and quality to deliver lower cost and/or higher quality goods and services.
Creation of a design and tendering environment that is conducive to tenders that offer innovation and disruptive technologies, for example outcomes-based specifications enabling alternative approaches to be offered, and inviting innovative approaches to be proposed and developed.
Support the development of scalable and future-proofed new methods to modernise delivery and increase productivity
Showing an understanding of scalable and future-proofed new methods to drive greater modernisation of delivery and increase productivity.
Creation of a design and tendering environment that is conducive to the development of scalable and future-proofed new methods to modernise delivery and increase productivity, similar to those mentioned above.Equal opportunity
We are committed to having a workforce that is representative of the community it serves at all levels of the organisation. We therefore welcome applications from all backgrounds and all sections of the community.
As an applicant, you can be assured that the council will take positive steps to ensure:
1-Job descriptions and associated conditions relate to the particular job, define the qualifications, experience and other skills required in the post, and only include those factors which are necessary and justifiable on objective criteria for the satisfactory performance of the job.
2-All applicants are treated equally and fairly throughout the recruitment and selection process.
3-All decisions are made in line with the council's equal opportunities and recruitment and selection decisions, are made on merit - in line with the job and skills requirements set for the vacancy.
And when you become employed, we aim to ensure:
1-A fair, transparent and equal chance in learning and development and terms and conditions of service.
2-A working environment that is free from discrimination, bullying, harassment and victimisation and where all complaints are promptly investigated and dealt with.
3-A working environment where a person’s identity and culture is valued and respected.
Positive about disability We value and encourage diversity in our workforce. As part of our aim to deliver quality services, we are committed to promoting equality and eliminating discrimination.Wellbeing
Aims and Objectives
The company's strategy aims to represents a commitment to an integrated approach to staff wellbeing that creates:
-A sense of belonging
-An environment and culture based on shared values and trust
-An environment where staff wellbeing is integrated into day-to-day practices
-An environment that recognises skills and encourages personal development
This strategy’s objectives are to bring together all those with a role to play in relation to the health and wellbeing of the staff. By bringing together these initiatives the strategy will:
-Oversee the implementation of the wellbeing strategy;
-Raise awareness of current initiatives and their connection to health and wellbeing;
-Help develop specific outcome measures designed to monitor the strategy’s progress and success; and
-Consider how initiatives, developed in response to the identified outcomes, might be developed and funded.
In support of these aims and objectives and within the available resources, the company will support this strategic plan and work across several internal influences including:
-Human Resources Strategy.
-Health and Safety principles.
-Stakeholders.
Pricing
- Price
- £300 to £1,500 a person a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at pau.hamill@c2.org.uk.
Tell them what format you need. It will help if you say what assistive technology you use.