Yardi Systems Ltd

Yardi Voyager

Yardi Voyager is Software as a Service (SaaS) offering property and lease management and accounting. It supports the entire real estate lifecycle and automates processes with dashboards, workflows, critical date notifications, and analytics. CommercialCafe is an online portal for external users to enter work orders; submit requests; and view documents.

Features

• End-to-end real estate management
• Compliance with local legislation
• Remote access
• Lease administration
• Unified interface
• Single sign-on (SSO)
• Security
• Flexibility and customisability
• Multicurrency functionality
• Standard and custom reporting

Benefits

• Supports entire real estate lifecycle, including management, accounting, and communication
• Addresses applicable legal demands like local GAAP, reporting, and INREV
• Provides all functionality remotely for internal and external users
• Accommodates complex leases, amendments, abstracts, modifications, indexation, overages, and more
• Presents a consistent interface, so staff learn and navigate confidently
• Supports SSO to simplify and centralise access to your applications
• Safeguards sensitive data and ensures staff only see relevant information
• Offers extensive configuration options to help you match organisational policies
• Supports multicurrency for various accounting and taxation rules (VAT, GST)
• Includes 750 standard reports and supports customisation with real-time data

£0.02 a unit a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Neal.Gemassmer@Yardi.Com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

514661362051197

Contact

Neal Gemassmer
07736 073 145
Neal.Gemassmer@Yardi.Com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: N/A
• System requirements:
  • OS Microsoft Windows; Android; Apple OS/iOS; version restrictions apply
  • Processor for desktops: Intel, AMD, 1GHz; version restrictions apply
  • RAM for desktops: 2 GB
  • Non-Windows: Mozilla Firefox 27+; Google Chrome 30+; Apple Safari 7+
  • Windows: Microsoft Edge or IE11; Office 365, 2016, 2013, 2010
  • Screen resolution for desktops: 1024 x 768 or higher
  • Client responsible for configuring local computer security (e.g., virus protection)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Yardi shall have the right to prioritize application support requests according to the application support issue’s impact on Client in accordance with the following response times:; ; Priority 1: Business halted (total inability to perform normal operation) - response generally within 2 business hours.; ; Priority 2: Business impacted (severe restriction of Client’s Use of the Licensed Programs) - response generally within 4 business hours.; ; Priority 3: Non-critical service requests - Response generally within 1 business day.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We assign support teams based on each client’s real estate market. Our annual software license fees include an annual block of support hours via a toll-free hotline, email, and our support website during local business hours. These included hours are enough for most clients, but extended support can be purchased in blocks. We prioritise issues based on their impact on the client’s business and aim to respond to all urgent requests within two hours. Market-based teams provide daily support, inform clients of new features and updates, and coordinate issue resolution with the development and Cloud teams. ; You will also be assigned a technical account manager. A team of 240 Yardi professionals, including cloud support engineers, ensures rotating 24-hour coverage of the Yardi Cloud. Clients receive 24/7 technical assistance via our hosting hotline.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Yardi tailors a training plan to each client’s unique needs to establish user proficiency before go-live. Our system’s unified interface will help your team to use the software confidently and quickly. ; Implementation Training; On-site training introduces new users to the software. Users split into functional groups so classes can target each group’s needs and processes. Classes use client-specific training environments and samples of your actual data. Although we can train your entire user community, we can also just train select users, who in turn teach their colleagues (train the trainer).; Online Training; Short, focused online classes offer an interactive learning experience without the need for travel. Webinars are ideal for quick refreshers or specific process overviews and benefit new and experienced users.; Self-Directed Training; We deliver electronic user guides and online help for independent study. Application documentation and online help are task-based and focus on our clients’ processes. User guides include step-by-step instructions with screen shots to help users complete real-life workflows. Our support website, Yardi Client Central, also includes a large library of free training videos, materials from our user conferences, and other resources your employees can review at their own pace.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Yardi will make an electronic copy of the Client Data available for Client to download promptly following the termination or expiration of this Agreement.
• End-of-contract process: At the the end of the contract: (i) the license for, and the client’s access to, the Yardi software will terminate; (ii) the client will cease Use of the Yardi Cloud Services, Yardi software, and software documentation; (iii) the client’s access to the Yardi Cloud; and (iv) the client shall pay any undisputed Fees to Yardi.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Yardi platform uses responsive design to adapt efficiently to differently sized computer, tablet, and mobile screens for ease of use. All functionality is available through a standard web browser, no matter which mobile or desktop device is used for access. ; The system also includes a variety of mobile apps. These apps may present a limited set of functions that target intended users and offer only relevant functions and information.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: We support several interface strategies for exchanging data between Yardi Voyager and third-party systems:; ; Yardi ETL; • Service-oriented architecture; • Table- and field-level granularity; • Import/export through data classes; • Export in XML, text, Microsoft Excel format, or via web service; • 250+ objects as well as custom data; ; Yardi Standard Interface Partnership Program; • Service-oriented architecture; • Function or process granularity; • Import/export through data classes; • Web services; • Common across clients: accounts payable and receivable, general ledger, work orders, and more; • For a list of these vendors and interfaces, visit www.yardi.com/services/interfaces; ; Custom Interface; • Client-specific function or process; • Import/export through data classes; • Web services; • Supports custom tables and complex queries; ; Scripting ; • Simple tool for raw text extracts; • Handles most SQL queries; • Does not access data classes; • Export only; ; Yardi Spreadsheet Reporting (YSR); • Data extracts to Microsoft Excel format; • Primarily for heavily formatted extracts or pivot table usage; • Handy for analysis; can be used for manual interfaces
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: A key benefit of our SaaS platform is the ease with which clients can increase processing capacity. Our data centres always maintain excess capacity, so you can add users, properties, and functionality quickly as demands increase. No matter how rapidly your organisation grows, the Yardi network always hosts enough servers to meet all of our clients’ needs. ; Yardi’s metric is to deliver at least 99.9% Yardi Cloud availability. We use specialised tools to track performance statistics. We also perform weekly accessibility testing. Yardi Client Central provides a cloud dashboard to let clients monitor platform metrics.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Other
• Other data at rest protection approach: AES256 encryption available on client request.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: We offer Yardi ETL, our import/export tool, to interface with various third-party systems. It extracts data from foreign systems; transforms it into a logical value recognisable to Yardi table structures; and loads the external data into Yardi Voyager tables. It also exports in the same manner. The granular format allows you to pinpoint most Yardi Voyager tables and fields without writing SQL, web services, or custom import/export scripts. Yardi ETL is perfect for data conversions and daily feeds or imports.
• Data export formats:
  • CSV
  • Other
• Other data export formats: ETL
• Data import formats:
  • CSV
  • Other
• Other data import formats: ETL

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Yardi’s metric is to deliver at least 99.9% Voyager Licensed Program Yardi Cloud Availability. “Yardi Cloud Availability” is a cumulative measure of Voyager Licensed Program availability in the Yardi Cloud, outside of the standing maintenance hours, and excepting where such availability is affected by Client’s activities, routines, etc. in, or connecting to, the Yardi Cloud. Performance credits are available on a case-by-case basis.
• Approach to resilience: Site & Network Redundancy; Backup generators at each data centre ensure uninterrupted power supply (UPS) in the event of power failures. Similarly, data centres have redundant heating, ventilation, and air conditioning (HVAC) so that hardware failure will not compromise the controlled server environment essential for optimal system performance. In addition, multiple tier-one carriers and Border Gateway Protocol (BGP) connectivity ensure uninterrupted internet access for each data centre.; System Backups; We replicate each client’s database in real time to a parallel database server with automatic failover capabilities. Incremental transactional backups support point-in-time database restores. We make complete backups every night and place them on a secure FTP server, from which clients can authorise an internal user to download the files. We store backups in a secure, off-site location whose security is reviewed annually.; Business Continuity Plan; Yardi replicates transactions and default paths for every live client database to a standby server at a geographically remote sister centre, using a secure VPN connection. We offer a recovery point objective (RPO) of two hours in case of a major incident. We will restore client data within eight hours (RTO).
• Outage reporting: Yardi notifies affected clients when it becomes aware of an outage and in accordance with our incident response procedures. Clients can select to receive notifications on cloud performance, such as outages, from Yardi Client Central, our support website.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Client support platform is accessed via username and password with optional SSO.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 21/02/2024
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: N/A
• PCI certification: Yes
• Who accredited the PCI DSS certification: SecurityMetrics, Inc.
• PCI DSS accreditation date: 29/6/2023
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: CSA CCM version 3.0
• Information security policies and processes: Comprehensive security features and procedures safeguard Yardi clients’ data. Site security at data centres includes on-premises security personnel, continuous video surveillance, screening of all people entering or exiting the premises, and 24-hour monitoring of server operations. We contract with security experts to perform penetration tests. Our security model includes the following layers:; • Transport Layer Security (TLS). Data sent over the internet is always encrypted.; • Intrusion Prevention Systems and Multiple Firewalls. These control the type of information servers transmit and receive. Web application firewalls and data loss prevention software enhance our service.; • Virus and Malware Protection. Real-time anti-virus and anti-malware software safeguards all servers.; • Active Directory Security. This ensures that all users can access only their organisation’s applications. Folder access is based on client-defined permissions.; • Database Authentication and Name Encryption. The system authenticates all login attempts. We encrypt database names to ensure client anonymity.; • User-Defined Access. Your system administrator can define idle periods for session timeouts and authorise users to access program features and reports.; • User-Defined Password Expiration. Your organisation’s system administrator can define how often users must change their system passwords to conform to internal protocol.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Yardi maintains a rigorous change management program which is audited annually by external auditors.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Yardi monitors industry sources and patches per manufacturers' recommendations for all third party software and hardware utilized. Patches are tested prior to deployment to production environments.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: 24‐hour monitoring of server operations and data centers via a follow the sun cloud support team.; Multiple firewalls and an intrusion prevention systems with real time alerts.; Anti‐virus, anti‐malware, and data loss prevention software with real time alerts.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Incidents are managed by an appropriate support team within Yardi. Clients are notified of incidents that affect them and are kept up-to-date throughout the process. Where appropriate clients receive an final incident report following the resolution.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  This question is not applicable to the services offered by Yardi

  Covid-19 recovery

  This question is not applicable to the services offered by Yardi

  Tackling economic inequality

  This question is not applicable to the services offered by Yardi

  Equal opportunity

  This question is not applicable to the services offered by Yardi

  Wellbeing

  This question is not applicable to the services offered by Yardi

Pricing

• Price: £0.02 a unit a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Neal.Gemassmer@Yardi.Com. Tell them what format you need. It will help if you say what assistive technology you use.