NW SECURITY GROUP LIMITED

Video Surveillance as a Service (VSaaS)

Our open platform VSaaS offering is a cloud based CCTV system suitable for all camera makes and models, enabling central monitoring of multiple sites, or remote locations

Features

• Remote CCTV Monitoring
• Multi Site CCTV Monitoring - Centralised
• AI Video Threat Detection
• Solar Powered Options
• AI Business Intelligence
• High Level Cyber Security
• Open Platform
• Open Integrations for Access Control and sensor data
• Centralised Management
• Automated Updates

Benefits

• Efficiently monitor multiple sites and remote locations
• Cost effective CCTV for multi site operations
• Improved safety and security
• Easy installation and rapid deployment
• Gain new business insights
• Remove Cyber risks from corporate network
• Compatible with most IP cameras and devices
• Verify access with video information
• Single pane of glass user friendly
• Time saving keeping systems up to date and secure

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frank.crouwel@nwsecuritygroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

515126785401785

Contact

Frank Crouwel
07917018130
frank.crouwel@nwsecuritygroup.com

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations

  Service industry and public sector operations

  • Healthcare
  • Education
  • Public Order and Safety
  • Police
  • Defence
  • Adult Social Care
  • Children's Social Care
  • Other
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Milestone Xprotect Video Management System
• Cloud deployment model: Private cloud
• Service constraints: Video frame rate limitations to 15FPS
• System requirements: Sufficient internet upload and download speeds

User support

• Email or online ticketing support: Yes
• Support response times: 4 hour response time during working hours Monday to Friday with options to extend this to 2 hour response time and support provision during weekends and bank holidays, and a further option for 24/7/365 support.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Single level support with responses based on severity level; critical, severe, moderate, minor. ; One simple standard cost per device connected; We provide 2 x technical account managers assigned to installation
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Fully configured and guided onboarding including online or onsite training and operating user guides
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: CSV Export of data
• End-of-contract process: At the end of the contract user will be offered renewal with minimum of 30 days notice. If the user does not want to renew then the 30 days will be used for exporting any required data before the contract ends. Included in the price is the cloud hosting and support provision with options to include or exclude CCTV camera hardware
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile service is via application (Android, IoS). ; ; Mobile app limited to Live view, Playback and alarms
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: API available for third party integrations such as alarms, live view, playback, io, analytics.; ; Roadmap: ; Audio, ANPR, Access Control
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Elastic resource allocation

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Milestone Systems

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: MP4 Files for video; CSV for data
• Data export formats:
  • CSV
  • Other
• Other data export formats: MP4
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.5% Service Uptime. ; No user refund provided for short outages
• Approach to resilience: Available on request
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Within back end configuration, we operate on a lowest priviledge principal, RBAC Role based access control. Multiple approval stages for access. One user does not have access to all systems
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: NW Security Group has an Information Security Policy (ISP) and policy-derived processes in place meeting the requirements of Cyber Essentials Plus, SSAIB and PCI DSS certifications. The ISP is annually reviewed and independently audited by qualified assessors for continued certification of Cyber Essentials Plus, SSAIB and PCI DSS compliance. ; The company’s Technical Director is assigned the role of Information Security Officer responsible for all areas of information security, including: security infrastructure, planning against threats, vulnerabilities and risk, implementing and maintaining security policies are followed, continued security training is provided to all staff and stakeholders, ensuring IT infrastructure in place supports the ISP, response to security incidents and maintain a disaster recovery and business continuity plan. The Information Security Officer is supported in their actions by the company’s Managing Director and Technical Manager to ensure consistency in policy delivery. Incidents and concerns are reported immediately to the Information Security Officer for immediate activation of the company response plan. ; To ensure polices are followed, the Information Security Office provides to the company’s staff quarterly, in-house training sessions, and two-weekly, short-form cybersecurity awareness training via the online human risk management platform ‘usecure.’
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Hardware components are asset tagged whilst configuration of hardware and software components are documented within our ISO9001 company processes whilst any changes to these will be logged in our contract management system. Any changes to configuration will be preceded by compliance to best practice cyber security standards applicable at the time.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: SOC 2 Type II certification. This includes centralised logging, security event correlation (SIEM), anomaly detection, and retention of audit logs to support incident investigations and compliance.; ; Vulnerability management is operated as a continuous, risk-based process. Potential threats are identified through automated scanning, configuration monitoring, penetration testing, threat intelligence from recognised sources (e.g. CVE/NVD, vendor advisories, and cloud provider security feeds). Vulnerabilities are assessed and prioritised based on severity, and business impact. Security patches and mitigations are deployed through controlled change management processes, with defined SLAs for critical and high-risk issues. We continuously monitor by a security operations function
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Protective monitoring is implemented in line with SOC 2 Type II (Security trust principle) requirements. ; ; The Arcules service operates continuous security monitoring across infrastructure and applications, including centralised logging, real-time alerting, anomaly detection, and security event correlation. Monitoring covers access activity, system health, configuration changes, and security incidents. Logs are retained for audit and investigation purposes and are reviewed by a security operations function with defined escalation and incident response procedures. Monitoring controls and processes are independently audited as part of ongoing SOC 2 Type II assurance.
• Incident management type: Supplier-defined controls
• Incident management approach: Incident management is operated in accordance with SOC 2 Type II (Security trust principle) requirements.; ; The organisation maintains documented incident response procedures, including detection, classification, escalation, containment, remediation, and post-incident review. Incidents are monitored and handled by a security operations function with defined roles and response playbooks. Customer notification and regulatory reporting processes are aligned with contractual and legal obligations, including GDPR. Incident management controls and processes are independently audited as part of ongoing SOC 2 Type II assurance.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Fully featured trial for a limited time 2 months

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 10%
• Between £250,000 and £500,000: 15%
• Between £500,001 and £1,000,000: 15%
• Between £1,000,001 and £2,500,000: 20%
• Between £2,500,001 and £5,000,000: 20%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: World Certification Services
• ISO 9001 accreditation date: Friday 27 December 2024
• What the ISO 9001 doesn’t cover: None
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 57907745-fe0b-4371-9908-e8807c2f5989
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 6ad6cf94-2b9b-461b-b9d4-9f4539870f69
• Other security certifications: Yes
• Any other security certifications: SSAIB

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frank.crouwel@nwsecuritygroup.com. Tell them what format you need. It will help if you say what assistive technology you use.