ROLE MAPPER TECHNOLOGIES LTD

RoleMapper Training and Support

RoleMapper training ensures that users experience RoleMapper benefits as soon as possible. Quickly and easily creating quality job descriptions, engaging with workflow to govern job creation, review, approval, evaluation and/or supporting others to do so. Additional support includes; management of collaborative review/refinement, data analysis, reporting, change management and stakeholder engagement.

Features

• Tailored user training for managers, HR, Reward and Recruiters
• Super user training to facilitate platform administration and user support
• Drop-in user sessions for additional ad hoc support
• Expert stakeholder engagement support, maximising Return on Investment
• Expert change management support maximising ROI
• Design and delivery of bespoke 1-2-1 training
• Data and Analysis and Reporting Support
• RoleMapper led JD review and refinement with the business

Benefits

• Users confident using the platform ASAP, maximising return on investment
• Superusers can support end users and self-manage core processes
• User engagement with standardised templates and workflow improving governance
• Process efficiencies saving time and money
• Additional support to fast-track results and outcomes
• Improved stakeholder engagement
• Improved adoption of new processes, change embedded more quickly

£350 a unit

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ruth.evans@rolemapper.tech. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

515403666727421

Contact

Ruth Evans
07904 984304
ruth.evans@rolemapper.tech

Planning

• Planning service: No

Training

• Training service provided: Yes
• How the training service works: RoleMapper training ensures that users experience RoleMapper benefits as soon as possible. Quickly and easily creating quality job descriptions, engaging with workflow to govern job ; creation, review, approval, evaluation and/or supporting others to do so. A tailored program is designed to fit in with your needs. Sessions typically include:; Training for Users of RoleMapper, this may be split to multiple sessions for different categories of Users (i.e. Recruiters, Reviewers, Contributors, Approvers etc. This training is delivered as each group of users "Go Live" on the platform.; Superuser training is designed for the core team who will be managing the use of the RoleMapper platform and providing internal user support. This training is delivered before the roll out to the wider organisation and is designed to enable Superusers to use and administer the platform.; Drop-In Sessions; These sessions enable users to bring any questions or issues for specialist help. Sessions can be scheduled at different times to provide access to as many users as possible.
• Training is tied to specific services: Yes
• Services the training service works with: RoleMapper Platform

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Migration services should help organisations set up or move between cloud hosting or cloud software services.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: RoleMapper Platform

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: There are two QA elements that we deliver. During our implementation process we have a robust Acceptance testing process that ensures that the business outcomes of the buyer are being met by the deployed solution. This includes data quality validation and business process effectiveness testing. Our implementation project team will co-ordinate this activity, ensuring that the platform is prepared, and the buyer data is loaded correctly,; Post implementation the platform will provide data quality insights and user engagement insights to demonstrate how well it performs to meet the ongoing needs of the buyer.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Your RoleMapper team can provide additional support to help you to meet your objectives and reduce the burden on your internal resource. Typical support requirements include:; - RoleMapper led management of the collaborative data review/refinement process; - Review group set up and management; - Training for review group members; - Additional drop in and in platform user support; - QA of output to support approval; - Design and delivery of bespoke 1-2-1 /small group training; - Data analysis; - Reporting; - Change management; - Business case development; - Stakeholder engagement

Service scope

• Service constraints: Support and training is available remotely. If buyers requires face to face, additional charge will incur.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support is offered by our customer team during UK office hours. The customer team are responsible for all user requests and issues with an initial response within 2 hours
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: We have been tested by the BBC as part of their customer onboarding.
• Support levels: Customer support is available during UK office hours via email, webchat or by accessing the on platform knowledge base. Each customer is assigned an Account Manager who provides assistance and guidance throughout the contract.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  Role Mapper's inclusive job design foundation ensures that jobs are designed with inclusion in mind. It addresses biased language, inclusive readability, inclusive requirements and talent excluders that can deter diverse talent. It also provides clear visibility of work and skills which supports equal pay for equal work.

Pricing

• Price: £350 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ruth.evans@rolemapper.tech. Tell them what format you need. It will help if you say what assistive technology you use.