PORTALS FOR PEOPLE LTD
Service Design
Our service design offering creates seamless experiences across digital and physical touchpoints. Through research, journey mapping, and blueprinting, we streamline processes, remove pain points, and deliver value. By aligning people, processes, and technology, we create user-centric services driving efficiency, satisfaction, and loyalty.
Features
- Streamline complex services for optimal efficiency and user satisfaction
- Holistic approach considering all touchpoints, channels, and stakeholders
- Co-creation workshops to align stakeholders and generate innovative solutions
- Service blueprinting of end-to-end user journeys and identify opportunities
- Rapid prototyping and testing to validate and refine service concepts
- Change management support to ensure smooth migration, implementation and adoption
- Continuous improvement based on user feedback and performance metrics
Benefits
- Optimise end-to-end user experiences across all touchpoints and channels
- Align internal processes and systems to deliver seamless, efficient services
- Foster stakeholder collaboration and alignment for unified vision and goals
- Identify and address opportunities for improvement throughout the service
- Validate service concepts early to reduce risk and ensure feasibility
- Manage change effectively to minimise disruption and ensure successful implementation
- Drive continuous improvement and optimisation based on data-driven insights
- Increase customer satisfaction, loyalty, and advocacy through exceptional service experiences
- Improve operational efficiency and reduce costs through optimisation
Architecture roles
Business architect
| £750.00 |
|
| £950.00 |
|
Data architect
| £750.00 |
|
| £850.00 |
|
| £1,000.00 |
|
Enterprise architect
| £850.00 |
|
| £950.00 |
|
| £1,050.00 |
|
Network architect
| £800.00 |
|
Security architect
| £800.00 |
|
| £950.00 |
|
Solution architect
| £700.00 |
|
| £850.00 |
|
| £1,000.00 |
|
Technical architect
| £850.00 |
|
| £850.00 |
|
Chief digital and data roles
Chief data officer
| £1,150.00 |
|
Chief information security officer
| £1,150.00 |
|
Chief technology officer
| £1,150.00 |
|
Cyber security roles
Cyber security audit and assurance
| £750.00 |
|
Cyber security governance and risk management
| £850.00 |
|
Cyber security monitoring
| £850.00 |
|
Cyber security incident response
| £750.00 |
|
Cyber security vulnerability management
| £850.00 |
|
Cyber security digital forensics
| £850.00 |
|
Cyber security testing
| £800.00 |
|
Cyber security secure design
| £800.00 |
|
Data roles
Analytics engineer
| £650.00 |
|
| £800.00 |
|
Data analyst
| £600.00 |
|
| £750.00 |
|
Data engineer
| £650.00 |
|
| £800.00 |
|
Data governance manager
| £650.00 |
|
| £800.00 |
|
Data scientist
| £700.00 |
|
| £950.00 |
|
| £850.00 |
|
Machine learning engineer
| £850.00 |
|
Performance analyst
| £650.00 |
|
| £850.00 |
|
| £1,000.00 |
|
IT operations roles
Application operations engineer
| £850.00 |
|
Business relationship manager
| £650.00 |
|
| £800.00 |
|
Change and release manager
| £650.00 |
|
| £650.00 |
|
| £800.00 |
|
Command and control centre manager
| £600.00 |
|
| £675.00 |
|
| £750.00 |
|
| £900.00 |
|
End user computing engineer
| £650.00 |
|
| £850.00 |
|
IT service manager
| £500.00 |
|
| £700.00 |
|
| £850.00 |
|
| £1,000.00 |
|
Incident manager
| £750.00 |
|
| £850.00 |
|
Infrastructure engineer
| £750.00 |
|
Infrastructure operations engineer
| £850.00 |
|
Problem manager
| £650.00 |
|
| £800.00 |
|
Service desk manager
| £550.00 |
|
| £650.00 |
|
| £850.00 |
|
| £1,000.00 |
|
Service transition manager
| £650.00 |
|
| £700.00 |
|
| £850.00 |
|
Product and delivery roles
Business analyst
| £600.00 |
|
| £750.00 |
|
| £850.00 |
|
| £950.00 |
|
Delivery manager
| £700.00 |
|
| £850.00 |
|
| £950.00 |
|
Digital portfolio manager
| £650.00 |
|
| £800.00 |
|
| £900.00 |
|
| £1,050.00 |
|
Product manager
| £700.00 |
|
| £800.00 |
|
| £950.00 |
|
Programme delivery manager
| £950.00 |
|
Quality assurance testing (QAT) roles
Quality assurance testing (QAT) analyst
| £550.00 |
|
| £650.00 |
|
| £750.00 |
|
Test engineer
| £600.00 |
|
| £650.00 |
|
| £750.00 |
|
| £850.00 |
|
Test manager
| £850.00 |
|
| £1,050.00 |
|
Software development roles
Development operations (DevOps) engineer
| £650.00 |
|
| £850.00 |
|
| £850.00 |
|
Frontend developer
| £600.00 |
|
| £750.00 |
|
| £850.00 |
|
Software developer
| £650.00 |
|
| £800.00 |
|
| £800.00 |
|
| £950.00 |
|
User-centred design roles
Accessibility specialist
| £600.00 |
|
| £750.00 |
|
Content designer
| £600.00 |
|
| £750.00 |
|
| £850.00 |
|
Content strategist
| £750.00 |
|
Graphic designer
| £650.00 |
|
| £800.00 |
|
| £900.00 |
|
Interaction designer
| £700.00 |
|
| £800.00 |
|
Service designer
| £650.00 |
|
| £800.00 |
|
| £950.00 |
|
Technical writer
| £600.00 |
|
| £750.00 |
|
User researcher
| £650.00 |
|
| £800.00 |
|
| £950.00 |
|
Non-mandatory Standards and certifications
-
ISO/IEC 27001 certification
-
No
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
No
-
Quality management systems (QMS)
-
Yes
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
No
-
Cyber Essentials Alternative
-
In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
-
Cyber essentials plus
-
No
-
Cyber Essentials Alternative
-
In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
-
Other security certifications
-
No
Social value
-
Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
-
New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
-
Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
-
Activities to cascade good practice on fair working conditions throughout the supply chain
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
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Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
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Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
-
Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
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Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
-
Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
-
Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
-
Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
-
Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
-
Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
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Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
-
Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
-
Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
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Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
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Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
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Working conditions which promote an inclusive working environment and promote retention and progression
-
Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
-
Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
-
Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
-
Understanding of the issues affecting the development of new skills by target cohort
-
Other measures to offer development opportunities for the target cohort(s) in the contract workforce
-
Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
-
Understanding of issues relating to entering the contract workforce
-
Creation of outreach activities to create a pipeline of employees for the future contract delivery
-
Content of the outreach activity is designed to suit the target cohort
-
Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
Service documents
Request an accessible format
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email the supplier at
jon@portalsforpeople.co.uk.
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