CIMAR (UK) LIMITED

CIMAR Cardiology - US2.Ai

CIMAR Cardiology provides secure cloud delivery and integration of Us2.ai’s automated echocardiography analysis. The service processes echo studies, produce consistent measurements, and generate structured clinical reports. It supports NHS cardiology teams by reducing manual workload, improving efficiency, and enabling reliable, standardised echo analysis within existing clinical workflows.

Features

• Automated echocardiogram measurement and analysis.
• Real-time processing of ultrasound studies.
• Standardised, reproducible echo reporting.
• Cloud-based access from any approved workstation.
• Vendor-neutral integration with existing echo systems
• Automatic chamber detection and quantification
• Quality-control checks on uploaded echo images
• Consistent measurements across users and sites
• Secure data transfer and storage
• DICOM API HL7 support for PACS and workflow systems.

Benefits

• Reduce manual echo measurements and reporting workload.
• Deliver faster, more consistent cardiology assessments.
• Improve reporting accuracy across clinicians and sites
• Shorten patient pathways with quicker echo turnaround.
• Support clinicians with automated, reproducible results
• Increase departmental capacity without extra staffing.
• Standardise reporting for governance and accreditation
• Cut variation in routine echo measurements.
• Free clinicians to focus on complex assessments
• Cost saving for echo workflows through automated reporting

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@cimar.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

515980028865399

Contact

Mr Dennis Wait
02039040330
sales@cimar.co.uk

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  AI life cycle

  • Trustworthy AI Software

  AI software services

  • Computer Vision AI Software Services
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Echocardiography imaging systems, PACS platforms, and VNA repositories.; ; Those are the core systems it plugs into for study retrieval, analysis, and report return.
• Cloud deployment model: Public cloud
• Service constraints: Requires stable network connectivity for study upload and report retrieval.; ; Performance depends on image quality from existing echo equipment.; ; Planned maintenance windows may temporarily limit access.; ; Integration requires PACS or VNA systems supporting standard DICOM workflows.; ; Service availability depends on the public cloud hosting environment.
• System requirements:
  • DICOM-compatible PACS or VNA for study transfer
  • Secure network connection to approved cloud endpoints
  • Modern web browser for accessing reporting interface
  • NHS-compliant identity and access management
  • Echo systems exporting standard DICOM cine loops
  • Firewall rules allowing outbound HTTPS traffic
  • Hardware capable of reliable imaging data upload.
  • Local systems supporting HL7 or FHIR integration
  • Workstations meeting basic web application performance
  • Compliance with NHS data security standards

User support

• Email or online ticketing support: Yes
• Support response times: Support queries are vetted and triaged. Urgent requests will be answered within 2 hours during office hours [08:00-18:00] with on-call support out of hours.; Weekends are supported through on-call.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard support: Levels 1-3 are provided as per our standard contract. All accounts are assigned a primary application specialist (technical account manager) who will monitor and support the account. Cloud support engineers oversee all accounts where required.; Enterprise support for high volume organisations is agreed on a per contract basis.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: CIMAR provides an extensive library of on-line user support material (self-guided), and provide 'train-the-trainer' knowledge transfer as required. Additional training services can be provided upon request, including online web-event tutorials by arrangement.; ; CIMAR also assists in providing custom support material for our clients that can be accessed by all users via our client's intranet, or log in to CIMAR's service.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of the contract, CIMAR Cardiology provides full data extraction on request. All stored studies, results, and reports can be exported in standard clinical formats, including DICOM and structured report files. Data is delivered securely to the customer through an agreed transfer method. Users can also export individual studies directly from the portal before closure. No data is retained once extraction is confirmed and the customer requests deletion.
• End-of-contract process: At the end of the contract, CIMAR Cardiology notifies the customer of the scheduled termination date and agrees a timeline for data extraction and system access. Data export in standard formats is included in the contract price, along with secure transfer to the customer. Once the customer confirms successful receipt, all remaining data is securely deleted in line with NHS and UK data-protection requirements. If the customer needs extended access beyond the contract end date, additional charges may apply. Any bespoke migration work, custom reporting, or non-standard data transformations can also be provided at an agreed additional cost. The service is fully closed down only after all data-handling steps are completed and confirmed.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Chrome
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: - Secure access to results and reports; - Viewing AI-generated measurements and outputs; - Clinical review and reference while away from a workstation; - Display optimised dynamically relative to screen size, ensuring usability across smartphones and tablets
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The service interface is a secure, browser-based portal that displays uploaded echocardiography studies, automated measurements, and structured reports. Users can review images, edit and verify results, export findings, and manage workflow tasks. The layout is clean, clinical, and designed for quick review on standard NHS workstations, with straightforward navigation and minimal training required.
• Accessibility standards: None or don’t know
• Description of accessibility: The service is designed for routine clinical use, with a clean, uncluttered interface and clear labelling to support efficient use on standard clinical workstations. Navigation follows established clinical workflows, allowing users to review studies, verify automated measurements, and export reports without unnecessary complexity. Text, icons, and controls are sized appropriately for clinical environments and remain usable with standard browser zoom. Interaction is optimised for mouse and keyboard input, reflecting typical workstation configurations. Due to the medical nature of the software, development and quality management align with ISO 13485 requirements. The system supports consistent clinical performance within regulated healthcare environment settings.
• Accessibility testing: Us2.ai has not carried out formal accessibility testing with users of assistive technologies such as screen readers, voice control software, or switch devices. Informal usability feedback has been gathered from clinical users during deployments, focusing on clarity, navigation, and workflow speed, but this does not constitute structured assistive technology testing. The service is designed primarily for trained clinical staff working on desktop systems in controlled environments, where accessibility needs are typically centred on clarity, performance, and ease of use rather than specialist adaptations. No specific conformance testing has been completed against WCAG or EN 301 549 requirements.
• API: Yes
• What users can and can't do using the API: Users can use the API to send echocardiography studies for analysis, retrieve automated measurements, pull structured reports, and integrate results into PACS, VNAs, or clinical workflow systems. Setup involves configuring secure endpoints, authentication, and DICOM or HTTPS data transfer routes. Once connected, users can automate study submission and result retrieval without using the web interface. The API allows workflow updates, such as marking studies as processed, but does not allow users to alter the underlying analysis models, change core algorithms, or customise measurement logic. Configuration options are limited to operational settings, not clinical behaviour or model outputs.
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Measurements can be customised within the subset of CE Approval. Calculations and report text can be customised by administrators to comply with local or updated national guidelines

Scaling

• Independence of resources: The service runs on a scalable cloud architecture that automatically allocates computing resources as demand increases. Each customer’s workload is isolated, so heavy activity from one organisation doesn’t reduce performance for others. Processing tasks are queued and distributed across separate compute instances, ensuring consistent response times. Capacity is expanded dynamically, and monitoring tools alert the team to any unusual load so additional resources can be added before performance is affected.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: US2.Ai

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users can export their data directly from the CIMAR Cardiology portal, including individual studies, reports and associated files. For full dataset extraction, customers can request a secure bulk export in standard clinical formats such as DICOM and structured reports. Exports are transferred through an agreed secure method and verified before completion.
• Data export formats: Other
• Other data export formats:
  • DICOM
  • HL7 CDA
  • FHIR JSON
  • MP4 (for echo cine loops)
  • Structured report XML
  • PDF
• Data import formats: Other
• Other data import formats:
  • DICOM
  • MP4
  • DICOM zip

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: In summary, CIMAR's cloud is replicated across multiple data centres and meets the AWS best practice for cloud architecture and high availability. We leverage AWS S3 storage across multiple availability zones and physical data centres to ensure that all backups and primary data meet the 99.99999999999% AWS standard of resilience (the eleven 9s of durability).; ; Further information: CIMAR utilises the AWS infrastructure that is built around multiple data centres replicated between Availability Zones i.e. physical data centres across physically isolated Availability Zones that are connected with low latency, high throughput, and highly redundant networking. These Availability Zones offer an effective way to design and operate applications and databases. They are more highly available, fault-tolerant, and scalable than traditional single data centre infrastructures or traditional multi-datacenter infrastructures. Availability Zones are connected to each other with fast, private fibre-optic networking, enabling the ability to architect applications that automatically failover between Availability Zones without interruption.; ; Additional ways we've enhanced resiliency is through "principle of least privilege", versioning and delete protection.
• Approach to resilience: CIMAR Cardiology is hosted on AWS and designed for high resilience. The service uses multiple availability zones, redundant compute resources and replicated storage to protect against localised failures. Data is encrypted in transit and at rest, with automated backups stored in separate geographic locations. Continuous monitoring and alerting help identify issues early and trigger failover when required. More detailed information on the underlying AWS resilience measures is available to approved customers on request.
• Outage reporting: CIMAR Cardiology reports outages through automated monitoring and direct customer communication. When an incident is confirmed, nominated contacts receive email alerts with status updates and expected resolution times. Major incidents are also posted on our service-status page for customers to check at any time. An API-based status feed can be made available on request for organisations that want to integrate outage notifications into their own monitoring tools.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces is restricted to authorised CIMAR and Us2.ai personnel using role-based access control and MFA. Administrative actions are logged and monitored. Support channels are limited to verified customer contacts, and any request involving configuration or data access requires identity verification before action. Privileged accounts are tightly controlled and reviewed regularly to prevent unnecessary access.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: CIMAR UK operates an information security management system aligned to ISO/IEC 27001 and supported by documented policies covering access control, data protection, incident management, change control, risk management and secure development. Policies are reviewed at least annually and approved by the board-level security lead. Compliance is monitored through internal audits, automated controls within our compliance platform and regular staff training. Any identified non-conformities are logged, investigated and remediated through a defined corrective-action process. Security responsibilities are clearly assigned, with escalations routed to the security and engineering leads to ensure policies are consistently followed across the service.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: CIMAR Cardiology follows a controlled configuration and change-management process aligned to recognised industry standards. All service components are tracked throughout their lifecycle using an asset and configuration management system. Proposed changes undergo impact assessment, including security, performance and clinical-workflow considerations. Approved changes move through staged testing before deployment, with full audit trails maintained. High-risk changes follow an enhanced review and approval path, and customers are notified in advance of any change that may affect availability or integration.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: CIMAR Cardiology uses a continuous vulnerability-management process aligned to recognised security standards. Threats are assessed through automated scanning, penetration-testing results and intelligence from trusted security feeds. Identified issues are risk-rated and patched according to severity, with critical vulnerabilities addressed as soon as feasible, often within hours. Routine patches follow a controlled change process and are tested before release. All actions are logged and monitored to ensure ongoing security of the service.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: CIMAR Cardiology uses continuous protective monitoring to identify potential compromises. Security events, access patterns and system logs are analysed using automated tools and alerting. Any suspected compromise triggers an immediate investigation and escalation to our security team. Critical incidents are responded to within minutes, with containment, remediation and customer notification following established incident-response procedures. All actions are logged and reviewed to strengthen future protection.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: IMAR Cardiology follows a structured incident-management process with predefined procedures for common events such as service disruption, security alerts and data-access issues. Users can report incidents through the support portal or by email to the service desk. All incidents are logged, triaged and tracked through to resolution. After any significant incident, a written incident report is provided to the customer, including root-cause analysis and actions taken to prevent recurrence.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0.01%
• Between £250,000 and £500,000: 0.05%
• Between £500,001 and £1,000,000: 0.75%
• Between £1,000,001 and £2,500,000: 1.0%
• Between £2,500,001 and £5,000,000: 1.25%
• Over £5,000,001: 1.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification Ltd
• ISO/IEC 27001 accreditation date: Friday 5 April 2019
• What the ISO/IEC 27001 doesn’t cover: The scope of the Management System applies to the following:-; THE PROVISION OF CLOUD-BASED MEDICAL DATA , SHARING AND STORAGE SERVICES
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Citation ISO Certification Ltd
• ISO 9001 accreditation date: Thursday 27 October 2016
• What the ISO 9001 doesn’t cover: The scope of the Management System applies to the following:-; THE PROVISION OF CLOUD-BASED MEDICAL DATA , SHARING AND STORAGE SERVICES
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 5be2d897-a6bd-4005-83b9-b6bf58607427
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: C0170a35-095d-48ab-9d15-8726cd81f16c
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@cimar.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.