Glemnet Ltd

Cyber Security Awareness Training as a Service

Today, your employees are frequently exposed to sophisticated phishing and ransomware attacks. KnowBe4 as a service is the world’s most popular integrated platform for awareness training combined with simulated phishing attacks and complete outsourced management makes Glemnet a leading provider in cybersecurity awareness training.

Features

• Unlimited phishing security tests
• Unlimited phishing security tests
• GDPR training courses
• Automated Training Campaigns
• Monthly reporting
• Virtual Risk Officer
• AIDA™ Artificial Intelligence-driven Agent BETA
• Social Engineering Indicators (SEI)

Benefits

• BASELINE TESTING
• TRAIN YOUR USERS
• PHISH YOUR USERS
• SEE THE RESULTS
• REDUCE CYBER SECURITY RISK
• EMPLOYEE PERSONAL DEVELOPMENT

£3.50 to £4.50 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rparsons@glemnet.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

516021600430034

Contact

Roger Parsons
02086390230
rparsons@glemnet.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Our full service allows clients to outsource the entire anti-phishing simulation and cybersecurity awareness to us.
• Cloud deployment model: Private cloud
• Service constraints: Not applicable
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 4 Hours - Monday to Friday 9 X 5
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Simply visit our website and click on chat: https://www.glemnet.com/
• Web chat accessibility testing: Not applicable
• Onsite support: Yes, at extra cost
• Support levels: Critical The Hosted Services are inoperable or a core function of the Hosted Services is unavailable ; ; 1 hours 4 hours ; Serious A core function of the Hosted Services is significantly impaired ; ; 4 hours 8 hours ; Moderate A core function of the Hosted Services is impaired, where the impairment does not constitute a serious issue; or a non- core function of the Hosted Service is significantly impaired ; ; 8 hours 4 working days ; Minor Any impairment of the Hosted Services not falling into the above categories , and any cosmetic issue affecting the Hosted Service ; 5 working days 10 working days
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onboarding course, consultation and documentation.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: KnowBe4 maintains 1 year of database backups and 3 years of audit and application logs. These backups are stored encrypted in accordance with the Data Encryption section listed above.; ; To submit a data deletion request, please work with your sales representative or customer success manager.
• End-of-contract process: KnowBe4 maintains 1 year of database backups and 3 years of audit and application logs. These backups are stored encrypted in accordance with the Data Encryption section listed above.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No differences
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: No
• Customisation available: No

Scaling

• Independence of resources: Ensuring uptime and use of load balancers to ensure that there is no effect on users.

Analytics

• Service usage metrics: Yes
• Metrics types: License/usage counts; Various reports around anti-phishing simulation
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Knowbe4

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Upon request
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: KnowBe4 engineers have designed a cloud first highly scalable and resilient product architecture within AWS.; ; Performance of systems within our product architecture are monitored for key metrics to ensure that the load on any one system is within an acceptable range. Should any components become overloaded or experience a fault, automated processes will execute to bring online additional temporary systems or to cycle out existing systems for new ones.; ; Automation is built into the KnowBe4 architecture so system monitoring, updates, and corrective actions can take place as needed with no downtime.
• Approach to resilience: KnowBe4 engineers have designed a cloud first highly scalable and resilient product architecture within AWS.; ; Performance of systems within our product architecture are monitored for key metrics to ensure that the load on any one system is within an acceptable range. Should any components become overloaded or experience a fault, automated processes will execute to bring online additional temporary systems or to cycle out existing systems for new ones.; Automation is built into the KnowBe4 architecture so system monitoring, updates, and corrective actions can take place as needed with no downtime.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: KnowBe4 restricts access to customer and confidential data on a business need to know basis. Access is granted based on role within the organization. KnowBe4 enforces mandatory multi-factor authentication for all access to confidential data. Where applicable access to systems is restricted by IP address.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assesment Bureau
• ISO/IEC 27001 accreditation date: 17/11/2023
• What the ISO/IEC 27001 doesn’t cover: Not applicable
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO27001

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We follow iso27001 security policies and processes - policy available upon request.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: We have a comprehensive change management procedure and policy, through the policy, we track all changes through the lifetime of the service and have rollback procedures as well assessment of potential security impacts.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: The KnowBe4 information security team performs web application vulnerability scans monthly. These scans are configured to run as authenticated scans. Any vulnerabilities found during these scans or any other vulnerability discovery activities are added to a vulnerability tracking system. There the vulnerabilities are verified, categorized, and evaluated for actual risk. Vulnerabilities are remediated in accordance with the schedule listed below: ; CVSS Score; ; 7.0 - 10.0; ; 4.0 - 6.9; ; 1.0 - 3.9; ; 0 - 0.9; ; Remediation Timeline; ; < 2 Weeks; ; < 4 Weeks; ; < 6 Months; ; Discretionary
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: CVSS Score; ; 7.0 - 10.0; ; 4.0 - 6.9; ; 1.0 - 3.9; ; 0 - 0.9; ; Remediation Timeline; ; < 2 Weeks; ; < 4 Weeks; ; < 6 Months; ; Discretionary
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Performance of systems within our product architecture are monitored for key metrics to ensure that the load on any one system is within an acceptable range. Should any components become overloaded or experience a fault, automated processes will execute to bring online additional temporary systems or to cycle out existing systems for new ones.; ; Automation is built into the KnowBe4 architecture so system monitoring, updates, and corrective actions can take place as needed with no downtime.; ; For status and uptime monitoring please visit https://status.knowbe4.com

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Glemnet under SCCS has undertaken an action plan (published carbon reduction plan) on how we can reduce our environmental impact. Whilst we don’t produce any products directly, we do undertake several recycling initiatives to ensure waste products are recycled where possible: ; • Paper – aim to work as a paperless company, meaning any hard paper documents are scanned and then placed into the shredding bin’s located on site, shredded and disposed of securely via a third party company. ; • Plastic– This is collected from site and recycled. ; • Print Cartridges – This is collected from site and recycled. ; • Staff commuting – Glemnet with SCCS adopts a 'green travel plan' for staff commuting to work. This means that we encourage staff to use public transport, car share and walk/cycle to work schemes. Glemnet do not manufacture products directly as we are a reseller, thus reducing the number of raw materials needed to produce devices. ; As part of environmental promise, we offer all our customers the option to recycle devices, which can be done through a selected third party. ; Glmenet with SCCS also aims towards ensuring we are always working in accordance with the procedures of ISO 14001 - Environmental Management System. SCCS operates an Environmental Management System within our office and as part of that process, SCCS is rolling out improved energy efficiency measures to reduce impact on the environment and our carbon footprint: ; • Lighting – moving all lighting towards LED, which if more efficient for the environment, as well as cost saving. ; • Implementing Smart metering into our office facility. • Air Conditioning – Units are being changed to newer, more energy efficient models. ; • Additional Heaters – Heaters within the office are only used in extremes of temperature to prevent large fluctuations in temperature. .

  Covid-19 recovery

  Covid-19 had a big impact on the world and many businesses and as such, Glemnet and SCCS, much like everyone else, had to adapt on how we worked throughout this period. ; As an information technology business, we were already equipped with things such as Teams, work mobiles, work laptops etc so the transition from office to home working didn’t have a large impact on our business like it might have on other businesses. ; Our recovery to Covid-19 has been very smooth in the sense that we are now working as a hybrid business, meaning that staff have the flexibility to work 2 days in the office and 3 days from home. By reducing the number of staff within the office, we are able to spread desks out further and provide less contact with large numbers of people which we believe helps prevent the spread of Covid and other illnesses. ; We continue to provide hand sanitising stations throughout the office, and have cleaners come in on a regular basis. By implementing hybrid working as a permanent process, this also helps with the environmental aspect of the business as staff are not having to come into the office every day, meaning less travel is required, thus reducing our carbon footprint as a business. ; SCCS have supported hundreds of charities and voluntary organisations in recovering from the impacts of Covid but also managing and leading that response. ; This includes explaining and supporting the implementation of solutions in the short, medium and long term. The deployment of Microsoft Teams Voice, Cloud Telephony solutions and mobiles on a short term contract have all helped customers support the recovery from Covid and are set to support any ongoing requirements

  Equal opportunity

  Glemnet with SCCS provides a safe environment for all staff and we ensure that equal opportunities exist throughout the company, regardless of race, religion, age, sex or physical ability. When recruiting employee’s, SCCS will first post vacancies on local job boards and with local recruitment agencies to ensure that the pool of candidates we receive are from the local community, however, we would not discriminate if a candidate came from further afield if suitable for the role. ; The reason for recruiting local is that ; 1, it contributes towards the local community, both helping towards less unemployment, and also spend in the community, and ; 2, we believe that by recruiting local helps with our carbon footprint as employees have the option to walk to work, and also car share where possible. SCCS contributes towards the work experience scheme. ; Over the past several years we have given placement to students who are looking to gain experience within the telecommunication’s sector. ; When employing staff at SCCS, we ensure that both men and woman feel equally empowered and as such, we have both non-discrimination and equal opportunity policies in place throughout the business. ; We also believe in equal pay and hold annual pay reviews to ensure that our staff fell they are being paid the correct salary based on their role and skills. ; SCCS have provided several local projects to support the local community to include but not limited to staff volunteering days, hardware recycling schemes to support local businesses, and consultancy time for local projects. ; The availability of services is based on the requirements of the customer and how best SCCS can support the request.

  Wellbeing

  Glemnet with SCCS can confirm that in 2021, amidst the presence of COVID-19, we rolled out an opportunity to our employees to become a Mental Health First Aider’s. ; We are pleased to say that several staff wanted to be involved with this and as such, we teamed up with St. John’s Ambulance and put selected staff members on a week’s course to become qualified FAQ Level 3 Mental Health Workplace First Aiders. ; Both the physical and mental health of all our employees is at the forefront of our business as we understand how important it is for our employees to be well, and to feel happy and comfortable in the workplace. ; Since implementing mental health workplace first aiders, we have also made several changes internally to assess and improve the mental health and well being of all staff. ; These changes include but not limited to: ; • Fresh Fruit available every morning in the office ; • Dedicated zone’s and times that a mental health first aider is available should anyone wish to speak with one of them. ; • Well-being weeks which include various activities for the staff members to enjoy. ; • Posters added to all the communal area’s with support numbers should someone feel the need they need to speak with someone. In addition to the above, the mental health first aiders have been trained to look out for the common signs and symptoms of someone who may be struggling with their mental health and how to deal with this situation.

Pricing

• Price: £3.50 to £4.50 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Full working version but limited to 100 users.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rparsons@glemnet.com. Tell them what format you need. It will help if you say what assistive technology you use.