MEAVision
Issured MEA:Vision is an intuitive application that supports an Organisation in its strategic planning allowing teams and leaders to create organisational direction with associated detailed plans using the VMOST methodology (Vision, Mission, Objectives, Strategies, Tactics). Incorporating benefits identification and tracking ensures alignment throughout the company strategy and or programme/project delivery.
Features
- Azure Secure cloud platform
- Develop the organisation VMOST and Benefits
- Provides a clear Mission Board from Vision to the Tactics
- Provides clear benefits/outcomes for each SMART objective
- Provides real-time outputs for the whole team
Benefits
- Invest in the right areas
- Reduce investments that do not deliver clear outcomes
- All stakeholders understand the direction before committing to projects
- Identify the benefits/outcomes and clearly define the delivery approaches
- Increased Transparency
- Cost Efficient
- Actions and objectives follow SMART
Pricing
£349 a user a year
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
5 1 6 4 2 1 0 4 0 7 5 4 1 4 1
Contact
Issured Ltd
Jonathan Empson
Telephone: +44 7921571448
Email: info@issured.com
Service scope
- Software add-on or extension
- Yes
- What software services is the service an extension to
- Benefits management tool.
- Cloud deployment model
-
- Public cloud
- Private cloud
- Service constraints
- Service hours are 9 to 5, excluding bank holidays and weekends.
- System requirements
- Firewall white listing of the domains used.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Our response times are for a standard service Monday to Friday.
All email over out of hours periods will be actioned on the following morning by our service desk staff. - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
A Priority 1 (P1) Incident is described as:
Critical service unavailable, with no possible alternative. A Priority 2 (P2) Incident is described as:
Serious service disruption, with no acceptable alternative possible. A Priority 3 (P3) Incident is described as:
Non-critical function or procedure is unusable, or hard to use causing an operational impact. A Workaround is available. A Priority 4 (P4) Incident is described as:
Low priority, a Workaround is available, or a repair is possible.
All support for our standard service is part of the annual licencing fee.
We provide an account manager for all our service provisions as standard. - Support available to third parties
- No
Onboarding and offboarding
- Getting started
-
We provide the organisation with direct support through remote training to their staff. This includes use of the tools and service desk access.
We provide user guides, technical notes, service support documents and materials from our web site. - Service documentation
- Yes
- Documentation formats
-
- HTML
- Other
- Other documentation formats
-
- MS Word
- MS Excel
- MS PowerPoint
- End-of-contract data extraction
- All data can be exported on request.
- End-of-contract process
- All data will be extracted at the end of the contract period.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- None
- Service interface
- No
- User support accessibility
- WCAG 2.1 A
- API
- No
- Customisation available
- No
Scaling
- Independence of resources
- The service is fully scalable and utilises the Azure cloud on demand service.
Analytics
- Service usage metrics
- Yes
- Metrics types
- As a minimum, we provide metrics for the number of users holding an account.
- Reporting types
-
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- Less than once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with another standard
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- There is no expert function required.
- Data export formats
- Other
- Other data export formats
- All formats are supported
- Data import formats
- Other
- Other data import formats
- All media data can be used for immutable record generation
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
-
The service is a cloud based service and we use Azure as the platform. The availability of the Azure instances is greater than 99.99%.
When we scope the service during onboarding all SLAs are discussed and agreed.
Contractual arrangements are discussed with each client. - Approach to resilience
- This information is available on request.
- Outage reporting
- We alert our customers using email and SMS.
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Management will be two factor.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- 2-factor authentication
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- CQS
- ISO/IEC 27001 accreditation date
- 22/03/2025
- What the ISO/IEC 27001 doesn’t cover
- There are no exemptions and no none conformities
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
-
- ISO: 22301 31/10/2026
- ISO: 9001 22/03/2025
- ISO: 27001 22/03/2025
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
-
Our Management Board takes overall responsibility.
We have a dedicated Quality and Assurance lead whom conducts regular reviews and audits.
More detail can be requested as required.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- In line with ISO 9001 and ISO 27001.
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
-
Regular vulnerability scans and we deploy patches to resolve any threats as soon as possible.
External vulnerability scan tools, threat intelligence and NCSC. - Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- As part of ISO 27001.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
-
As part of our ITiL 4 process and procedures.
Users can email or phone.
Incident report are provided by email and telephone call depending on the severity.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
As a digital transformation company, we are experts in working with our clients to implement operating models and innovative technology that maximise the benefits from remote working to deliver positive operational, socio-economic and environmental impacts. This is something we implement within our own operating model. Although our carbon footprint is relatively low, we are committed to delivering continued improvements in our operating practices both within the UK and overseas to reduce our negative environmental impact. The Government have set a target date of 2050 for organisations to achieve a Net Zero Carbon Footprint. We at Issured do not intend to wait until then and this plan sets out what we will do in order, to achieve our goal of a Net Zero Carbon Footprint by 2030, thus contributing to the wider global effort to combat climate change. In developing this plan, we have considered where, as an organisation, we produce our emissions, what as an organisation creates our most emissions and therefore where we can prioritise change and make the biggest impact to reduce these. This plan and its implementation has the buy in of all Issured staff and has been produced through staff engagement. The plan has been approved by the Issured board of Directors and Senior Leadership team at the Operations Board. We will work with all organisations to support and deliver their climate plans. Issured.com provides more details.Covid-19 recovery
Working during the pandemic saw the change across organisations to adopting more remote working practices. This is now the normality and we have seen the need to adopt a different focus on the wellbeing of our employees, partner staff and client staff. Our approach to the working location has changed. Remote working alone is not healthy and we encourage all staff to ensure that they engage proactively face to face to share experiences and work through problem sets. Interaction remains a key aspect of working productively and it requires a blend of engagement approaches. We have continued to offer remote interviews for employment opportunities and the use of our own tools Mea: Connexus and Mea: Fuse that enables the interview to be shared internally has proved to be a multiplier. This provides the capability of being an immutable record with bookmarks and we have found that this fosters more trust in remote engagement with the team able to relook and verify the meeting using the voice to text transcript.
For Human resource concerns Mea: Connexus has enabled a formal record to be used that breeds trust and openness.
Interaction remains a key aspect of working productively and it requires a blend of engagement approaches.
We continue to be cognisant to social distancing and are open to our staff and partners’ needs. If staff feel nervous about joining in we continue to offer masks and gel as needed. What continue to do is make everyone feel that their own needs are being met. If staff require social distancing we support this to enable contribution to the face-to-face meetings and workshops. We continue to provide a booking service for all our rooms and if we need more space to accommodate our staff safely, we hire locations of a sufficient size.Tackling economic inequality
We are always considering differing ways to support local communities. Issured has worked alongside TRACK to create over 100 paid employment opportunities for autistic adults in our local area. This is something that we could help facilitate through providing additional training sessions for employers. Nationally just 22% of autistic adults are in any sort of employment. Employment brings many benefits to the individuals and businesses involved both socially and economically.
Our sponsorship of The National Museum of Computing brings us closer to the entrepreneurs of the future. We provide direct support to their work with schools and STEM. Our team is actively engaged to make a difference to young people and their education.
Working with our partner IdentifiGlobal we have built up access to key staff with cyber and technology skills sets. This enables us to support the skills shortage in the technology disciplines. In addition, as a CMI certified centre we are developing our proactive approach to skilling in leadership and management by offering CMI certified certificates and diplomas.
Our research and development in the use of the latest technologies, in particular, AI, ML and blockchain. We invest in what is needed and by blending understanding of what is required throughout the contracts we can work together to bridge gaps in relatively quick time. We bring our specialists who have skills and experience at working in multi-vendor partner teams to ensure that the best solutions are introduced.
Our cyber security experience and skills span the whole Government security tiers and we have developed close working relationships with our partners to improve how they develop solutions to problems by building security into the requirements and the agile design methodology. Our service team provides proactive security monitoring both to the client and to the supply chain enabling intervention as necessary.Equal opportunity
We are committed to encouraging equality, diversity, and inclusion among our workforce and eliminating unlawful discrimination on any of the protected grounds in the Equality Act.
We provide equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We have a diverse workforce and believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all staff. From application to interview, we place inclusion at the heart of all we do.
We encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.
We take positive steps to ensure that our employees, stakeholders, contractors and clients enjoy an experience that is fair, equitable and free from discrimination.
To help achieve our goal of a diverse and inclusive workplace, we have implemented: Equality, Diversity, and Inclusion Training; and Unconscious Bias Training.
We operate a fair and transparent pay system based on objective criteria and free from gender bias.
We carry out annual reviews/audits of pay and benefits for existing workers and initial pay and benefits for new workers within the organisation, including those on parental leave, sick leave, and career breaks, considering the findings and taking action to address any pay discrimination. Our equal opportunities and fairness at work practices includes: Investment in our staff offering a range of training and development opportunities; strong equality and diversity policy including regular equal pay audits; reasonable adjustments and flexible working to support the work life; provide an enhanced maternity & paternity policy; inclusion; representation of ethnic groups across our workforce; and a focus on positive contributions to society, the environment through community involvement, employment policies and actions that we take.Wellbeing
We have been working on several different projects to ensure wellbeing remains at the forefront of people’s actions. We launched your TRACK to support people back into work following a period of remote working. This includes training and support for employers and employees to help individuals to thrive in the workplace. It is crucial for businesses to understand the environmental changes they can make which can support the well-being of all employees.
We offer a range of support for staff, with a focus on individuals and meeting their needs, rather than a one size fits all solution which is not suited to support the well-being of individuals. It is crucial to recognise that both physical and mental wellbeing needs to be considered through each action the business takes.
We recognise that providing a supportive, inclusive working
environment will improve the physical and mental health and well-being of our staff.
We have introduced wellbeing initiatives that include: a person’s working pattern; provide access to office space that is supportive of collaboration; provide remote access software; permission to work at home on set days, or flexibly; include mental health in diversity and inclusion strategies; include transparency and accountability.
We are implementing an improved questionnaire for us to
monitor, measure and support employees with their health and wellbeing.
We continue to work with businesses providing them with support services to help meet the needs of individuals. Forming partnerships with our contractors/ suppliers and customers is crucial because we can help ensure that support is personalised.
Through working with Café Track, we have been able to offer a range of local community activities. This has included: “tea and talk” groups to help reduce social isolation; organising and distributing food parcels for local community groups; and running activities to help people support their local community.
Pricing
- Price
- £349 a user a year
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
-
We provide one week free trial but can, for certain larger customers, assist in a longer trial.
During the trial we will limit the number of users to a maximum of 5.
We do not include onsite support.
7 days a week does not include public holidays - Link to free trial
- N/A