PHOENIX SOFTWARE LIMITED

Dell Technologies APEX Cloud Services

The Dell Technologies APEX managed portfolio of IT infrastructure services offers cloud consumption-based economics. As part of the APEX experience, the APEX Console delivers a unified experience, to manage the entire cloud and as-a-service environment. From a single console, IT admins can manage, optimize, scale, or evolve their IT environment.

Features

• Deploy new workloads and solutions
• Scale the environment and add services
• Right-size capacity for workloads that shrink and grow over time
• Task automation
• Deployment and support services in one agreement

Benefits

• Simplify planning and management
• Manage your entire as-a-Service journey from a single console
• Scale capacity up and down seamlessly
• Active input from Customer Success Manager

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

516692023652620

Contact

Mark Pickersgill
01904 562200
bids@phoenixs.co.uk

About your service

• Service categories:

  IaaS

  IaaS Compute

  • Bare metal

  Virtualised x86

  • General purpose
  • Compute optimised
  • Memory optimised

  Accelerated

  • GPUs

Service scope

• Service constraints: The Service is both cloud and hybrid-cloud infrastructure based, therefore constraints may include servicing down-time.
• System requirements:
  • Minimum commitment spend to start the service
  • The service requires some on-premise infrastructure
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud

User support

• Email or online ticketing support: Yes
• Support response times: Access on a 24x7 basis (including holidays) to the Dell Customer Service and Support organization for troubleshooting assistance.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Online, Chat, and Email Support: Dell website, chat, and email support available for select products at https://www.dell.com/support.
• Web chat accessibility testing: Unknown
• Onsite support: Yes
• Support levels: Dell provides both ProSupport and ProSupport Plus options to their customers, with a response time of either Next Business Day or within 4hours (dependent upon customer location).; ; Prices can be provided for the different support options on request.; Technical Account Managers are inclued with the ProSupport Plus option.; ; All Dell APEX Cloud services benefit from a Customer Success Manager, whose involvement begins prior to the finalisation of the solution, acts as a Customer Advocate and who monitors the coordinated Customer Success Plan for each deployment.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: A Customer Success Manager (CSM) is aligned to all Dell APEX Cloud Services before the service begins. The CSM is responsible for drawing up, in collaboration with the customer, the Customer Success Plan, aligned to the customer's key objectives. Dell Support Engineers will deploy the service, and a TAM may be included in that provision. Knowledge-based articles and full handover documentation will alos be provided.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Customers have up to 30 calendar days after contract expires to delete data from the APEX systems or move data to another location. If the customer needs assistance, they may purchase data migration services from Dell or a partner.
• End-of-contract process: If the customer chooses to discontinue the service at the end of their term, the CSM will walk them through the simple, secure decommission process. Retired data-bearing devices are sanitized, rendering all data unrecoverable to help enable data security and regulatory compliance, after which the customer receives a certificate of sanitization aligned to US NIST 800-88R1, a globally recognized standard.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Unknown

Using the service

• Web browser interface: Yes
• Using the web interface: The APEX Console can be used to discover and order services, deploy workloads, monitor an environment, review capacity utilisation and billing activity. The console also allows an organisation’s administrator to onboard stakeholders and control access and individual privileges.; With just a few clicks, you can subscribe to new cloud infrastructure and get your resources delivered. You can manage cloud workloads and services through a single web interface, integrate monitoring tools to help streamline your operations with real-time actionable insights and provision, operate, optimize, and grow resources on demand.
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: APEX console is a GUI Portal that allows users to access all aspects of the Dell Cloud services
• Web interface accessibility testing: Unknown
• API: No
• Command line interface: No

Scaling

• Independence of resources: Dell APEX Cloud services are scoped for a minimum usage for a customer-specified amount of data / users. It is then supplied with in-built 'burst' capacity to allow for growth. Where the customer sees persistent usage of this 'burst' capapcity, additional resource should be then planned for and ordered, meaning that users do not see any long-term degradation of service.
• Usage notifications: Yes
• Usage reporting:
  • Email
  • Other
• Other usage reporting: N/A
• Optimising consumption: Yes
• Automatic scaling: Yes

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • Memory
• Reporting types: Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Dell Technologies

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Backup and recovery

• Backup and recovery: No

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9999% availability, with non-disruptive hardware upgrades and no planned downtime.
• Approach to resilience: Available on request
• Outage reporting: Email Alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Only authorized Dell Team Members are allowed access to Dell Data Centers supporting the cloud. The Physical Security team shall restrict physical access to information assets and functions by users and support personnel to Dell Data Centers supporting the cloud offer.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Dell's security controls follow the Cloud Security Alliance Cloud Control Matrix (CCM), with 133 controls mapped against industry, security standards, regulations and controls. These include (but are not limited to): ISO 27001/27002/27017/27018, NIST SP 800-53revision 4, AICPA TSC, ENISA Information Assurance Framework, German BSI C5, PCI DSS, ISACA COBIT,and NERC CIP.; This document maps each control in the CCM to the minimum applicable SRO SAFE Dell policies, standards and guidance. Any Dell offering delivered as a cloud offer is assessed against the requirements set forth in this guidance.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Any changes are controlled under project management and done with validated testing to ensure changes are stable
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Dell defines its own policies and maintains a high level awareness of industry approaches and fixes to defined issues and ensures adoption of these fixes as soon as is possible.; Dell works with its customers to implement technical measures to ensure timely detection of vulnerabilities within Dell-owned or managed cloud applications and offers related infrastructure network and system components (such as through network vulnerability assessment, and penetration testing).; Dell follow a risk-based model for prioritizing remediation of identified vulnerabilities and a change management process for all vendor-supplied patches, configuration changes, or changes to Dell cloud software.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Dell's Cloud Operations team monitors the services on a 24x7x365 basis.
• Incident management type: Undisclosed
• Incident management approach: Dell has a documented Incident Response Plan that includes steps to triage security incidents including identification, investigation, timely response, mitigation, management, customer notification, and root cause analysis.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount

• Provide your minimum discount applicable to your baseline prices: 0%

Formula for calculating price of your services

• Formula for calculating price of your services:

  Which of the core deployment models you intend to offer

  Public Cloud

  Public Cloud - Formula for calculating price of your services

  ---

  Total Cost

  The Total Cost for a buyer's call off requirement in a Public Cloud Deployment

  =

  Baseline Pricing

  Baseline pricing is derived from hyperscaler publicly published price catalogues for Infrastructure as a Service (IaaS) and Platform as a Service (PaaS), ensuring full transparency and auditability for Buyers.; ; For Amazon Web Services (AWS), baseline pricing is published at:; https://aws.amazon.com/pricing/; ; For Microsoft Azure, baseline pricing is published at:; https://azure.microsoft.com/pricing/; ; These catalogues provide unit-based pricing for compute, storage, networking, and platform services, enabling Buyers to model costs accurately based on usage profiles. Baseline pricing is referenced directly within Phoenix Software’s G-Cloud service catalogue entries.

  Baseline Pricing - Web link

  https://azure.microsoft.com/pricing

  -

  Minimum Discounting

  0%

  +

  Onboarding Activity

  Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process

  +

  Additional sources of cost

  Additional sources of cost for Buyers contracting Public Cloud services may arise from variable consumption and optional service components. As IaaS and PaaS services are usage-based, costs can increase due to higher-than-forecast consumption of compute, storage, networking, or platform services driven by user demand, data growth, or changes in workload patterns.; ; Additional costs may also include data egress charges, cross-region or cross-availability-zone network traffic, and consumption of premium platform services such as advanced analytics, artificial intelligence, or enhanced security capabilities. Where Buyers elect higher support tiers from cloud service providers, these may incur additional charges aligned to overall usage.; ; Operational costs may increase where Buyers require optional managed services, extended monitoring, or bespoke configuration beyond standard service definitions. In some cases, onboarding activities such as environment design, landing zone deployment, security hardening, or migration support may be priced separately.; ; Phoenix Software supports Buyers in identifying, forecasting, and managing these potential cost drivers through transparent pricing structures, clear service definitions, and proactive cost governance.

  -

  Additional sources of cost reduction

  Buyers may benefit from several cost-reduction mechanisms when contracting Public Cloud services. Commitment-based pricing models such as AWS Savings Plans and Azure Reserved Instances enable Buyers to secure discounted rates by committing to predictable usage over one- or three-year terms, reducing long-term operational costs.; ; Consumption optimisation can further reduce costs through rightsizing of compute resources, removal of idle or underutilised services, and selection of appropriate storage tiers based on performance and access requirements. Platform-native recommendations and cost optimisation tools help identify these opportunities continuously.; ; Buyers may also benefit from public sector pricing arrangements, framework-aligned discounts, and sector-specific incentives made available by cloud service providers. Cost reductions can be achieved through architectural optimisation, including use of platform-managed services that reduce the need for customer-managed infrastructure and associated overheads.; ; Phoenix Software supports cost reduction through proactive cost reviews, optimisation recommendations, and governance guidance, helping Buyers align consumption with business need, avoid waste, and continuously improve value for money throughout the contract lifecycle.

  ---

• Total Cost: The Total Cost for a buyer's call off requirement in a Public Cloud Deployment
• Baseline Pricing: Baseline pricing is derived from hyperscaler publicly published price catalogues for Infrastructure as a Service (IaaS) and Platform as a Service (PaaS), ensuring full transparency and auditability for Buyers.; ; For Amazon Web Services (AWS), baseline pricing is published at:; https://aws.amazon.com/pricing/; ; For Microsoft Azure, baseline pricing is published at:; https://azure.microsoft.com/pricing/; ; These catalogues provide unit-based pricing for compute, storage, networking, and platform services, enabling Buyers to model costs accurately based on usage profiles. Baseline pricing is referenced directly within Phoenix Software’s G-Cloud service catalogue entries.
• Baseline Pricing - Web link: https://azure.microsoft.com/pricing
• Minimum Discounting: 0%
• Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
• Additional sources of cost: Additional sources of cost for Buyers contracting Public Cloud services may arise from variable consumption and optional service components. As IaaS and PaaS services are usage-based, costs can increase due to higher-than-forecast consumption of compute, storage, networking, or platform services driven by user demand, data growth, or changes in workload patterns.; ; Additional costs may also include data egress charges, cross-region or cross-availability-zone network traffic, and consumption of premium platform services such as advanced analytics, artificial intelligence, or enhanced security capabilities. Where Buyers elect higher support tiers from cloud service providers, these may incur additional charges aligned to overall usage.; ; Operational costs may increase where Buyers require optional managed services, extended monitoring, or bespoke configuration beyond standard service definitions. In some cases, onboarding activities such as environment design, landing zone deployment, security hardening, or migration support may be priced separately.; ; Phoenix Software supports Buyers in identifying, forecasting, and managing these potential cost drivers through transparent pricing structures, clear service definitions, and proactive cost governance.
• Additional sources of cost reduction: Buyers may benefit from several cost-reduction mechanisms when contracting Public Cloud services. Commitment-based pricing models such as AWS Savings Plans and Azure Reserved Instances enable Buyers to secure discounted rates by committing to predictable usage over one- or three-year terms, reducing long-term operational costs.; ; Consumption optimisation can further reduce costs through rightsizing of compute resources, removal of idle or underutilised services, and selection of appropriate storage tiers based on performance and access requirements. Platform-native recommendations and cost optimisation tools help identify these opportunities continuously.; ; Buyers may also benefit from public sector pricing arrangements, framework-aligned discounts, and sector-specific incentives made available by cloud service providers. Cost reductions can be achieved through architectural optimisation, including use of platform-managed services that reduce the need for customer-managed infrastructure and associated overheads.; ; Phoenix Software supports cost reduction through proactive cost reviews, optimisation recommendations, and governance guidance, helping Buyers align consumption with business need, avoid waste, and continuously improve value for money throughout the contract lifecycle.

Mandatory certifications

• Mandatory certifications:

  Are you are bidding to offer IaaS and/or PaaS as a reseller or are you in sole control of the infrastructure

  Reseller

  Cloud service suppliers you intend to resell with evidence

  Organisation 1

  Organisation name

  Microsoft Azure

  Website address/upload for organisation

  Website address

  Website address

  https://marketplace.microsoft.com/en-us/marketplace/partner-dir/2ec57e94-f52a-4588-b969-f463bf4ddcfc/overview

  Organisation 2

  Organisation name

  AWS

  Website address/upload for organisation

  Upload

  Upload

  Provided

  ISO 9001 certification

  Provided

  ISO 27001 certification

  Provided

  ISO 20000-1 certification

  Provided

  Are you reliant on the Cloud Service Provider for some accreditations

  Yes

Cyber Essentials

• Do you have a Cyber Essentials Plus certificate?: Yes
• Cyber Essentials Plus certificate Number: F1e26d79-c268-4d22-a3d7-01e3f4c32c92

Non-mandatory Standards and certifications

• ISO 28000:2022 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Security Metric via Self Certification
• PCI DSS accreditation date: Monday 20 October 2025
• What the PCI DSS doesn’t cover: Our certificate applies to services including software licensing, hardware, software asset management (SAM), and IT consultancy. It covers these services when delivered to public sector, charities and housing associations, education, and corporate customers by our employees, systems, and business processes.; ; All activities outside of this scope are not covered by the certification.
• Other security certifications: Yes
• Any other security certifications: Cyber Essentials

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.