Portman Tech Solutions Ltd

Microsoft 365 Licenses

Portman Tech Solutions is a Microsoft Cloud Solution Provider (CSP).
Through the CSP licensing programme, we can provide subscription licensing for the Microsoft 365 and Office 365 platforms and associated software components.
As a Microsoft Cloud Solution Provider we provide flexible plans and pricing.

Features

• Microsoft 365 CSP licensing for Productivity, Teams, Collaboration Platform
• Online meetings, web-conferencing, voice and video
• Enterprise Mobility, MDM and Cyber Security Solutions
• Microsoft 365 Apps (Word, Excel, PowerPoint, OneDrive, Outlook), OneNote, SharePoint
• Identity and Access Management. Single Sign-on.
• Modern Desktop device management and Secure Remote Working
• Advanced compliance tools, including rights management services and information protection.

Benefits

• Flexible CSP licensing terms and billing options
• Access to Microsoft Premier Support
• Service Status Dashboard
• User account management
• Enable secure remote working
• Improved user productivity and mobility
• Improved Windows device reliability and management
• Improved Business Continuity
• 99.9% Availability

£1.64 a licence a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@portmantech.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

516793554071211

Contact

Isaac Izzet
02071951630
tenders@portmantech.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Detailed service definitions are available here:; ; https://docs.microsoft.com/en-us/office365/servicedescriptions/office-365-service-descriptions-technet-library
• System requirements: Please visit https://www.microsoft.com/en-GB/microsoft-365/microsoft-365-and-office-resources

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Depends on the priority of the ticket. ; Initial responses are tied into our response SLAs, however response times for general questions are not targeted. ; Response times at weekends will depend on whether weekend support is taken up.; We have 4 severity levels and each have a different target response times: - ; Severity level 1 = One (1) Business Hours ; Severity level 2 = Three (3) Business Hours ; Severity level 3 = Six (6) Business Hours ; Severity level 4 = Ten (10) Business Hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: AI enabled Chat Bot to answer questions and assist in user queries
• Web chat accessibility testing: No Testing done.
• Onsite support: Yes, at extra cost
• Support levels: There is a single level of support available and the cost depends on its specific requirements. ; We provide a One (1) business hours response for Severity level 1 issues, Severity level 2 has a Three (3) business hour response, Severity 3 has Six (6) business hour response and Severity level 4 has a Ten (10) business hour response. ; Cloud support engineers are assigned for cloud related issues.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide numerous project services to support organisations and users getting started with M365 and O365. We can provide:; - Technical, security and governance design workshops; - User training, adoption and change management; - User documentation; - Technical implementation services
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data can be extracted using a number of 3rd party tools. We are able to support the extraction of data subject to an agreed project engagement.
• End-of-contract process: When the tenant subscription ends, the data is subject to Passive Deletion. Please visit https://docs.microsoft.com/en-us/office365/enterprise/office-365-data-retention-deletion-and-destruction-overview

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The features available on a mobile device are, where possible, similar to those provided through a Desktop experience.
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: Yes
• What users can and can't do using the API: Details of the API capabilites can be found here:; ; https://learn.microsoft.com/en-us/graph/overview
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Please visit https://docs.microsoft.com/en-us/microsoft-365/admin/activity-reports/activity-reports?view=o365-worldwide

Analytics

• Service usage metrics: Yes
• Metrics types: Please visit https://docs.microsoft.com/en-us/microsoft-365/admin/activity-reports/activity-reports?view=o365-worldwide
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data can be exported using a number of 3rd party tools. We can support this extraction of data subject to a specific project engagement.
• Data export formats:
  • CSV
  • ODF
  • Other
• Data import formats:
  • CSV
  • ODF
  • Other

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Please visit https://docs.microsoft.com/en-us/office365/servicedescriptions/office-365-platform-service-description/service-level-agreement
• Approach to resilience: Please visit https://docs.microsoft.com/en-us/microsoft-365/enterprise/ebcm-m365-service-resiliency?view=o365-worldwide
• Outage reporting: Please visit https://docs.microsoft.com/en-us/office365/enterprise/view-service-health

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Management interface access is secured by a minimum of two factor authentication but can also be configured with a number of restrictions under Conditional Access policies.; ; https://docs.microsoft.com/en-us/microsoft-365/enterprise/microsoft-365-policies-configurations?view=o365-worldwide
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification
• ISO/IEC 27001 accreditation date: 12/02/2020
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: https://docs.microsoft.com/en-us/microsoft-365/compliance/offering-home?view=o365-worldwide

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
• Information security policies and processes: Please visit https://docs.microsoft.com/en-us/office365/enterprise/view-service-health

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Please visit https://docs.microsoft.com/en-us/deployoffice/change-management-for-office-365-clients
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: PLease see http://download.microsoft.com/download/6/6/2/662F89E4-9340-4DDE-B28E-D1643681ADEB/Security%20in%20Office%20365%20Whitepaper.docx
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Please refer to http://download.microsoft.com/download/6/6/2/662F89E4-9340-4DDE-B28E-D1643681ADEB/Security%20in%20Office%20365%20Whitepaper.docx
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: PLease refer to http://download.microsoft.com/download/6/6/2/662F89E4-9340-4DDE-B28E-D1643681ADEB/Security%20in%20Office%20365%20Whitepaper.docx

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Portman Tech Solutions internal operations and its service delivery are aligned to government standards and regulations, including ISO 14001, UK procurement social value themes and our internal environmental policies and best practices. As part of this specific service definition and its delivery, we will work closely with our clients/buyers to define, discuss, and agree specific social value, environmental, and sustainability targets and metrics. These objectives will then be integrated as contractual commitments within our G-Cloud 14 projects. Our key initiatives will include waste reduction, technology recycling, the use of eco-friendly IT devices, enhancing energy efficiency, reducing our carbon footprint, etc. At Portman Tech Solutions, we take fighting climate change very serious and are committed to creating a sustainable future that benefits people, the planet, and society at large.

Pricing

• Price: £1.64 a licence a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: The following Trials are available:; Microsoft 365 Business Standard; Microsoft 365 Business Premium; Office 365 E3; Office 365 E5; Enterprise Mobility + Security E5; Microsoft 365 F1; Windows 10/11 Enterprise E3; Windows 365 Business 2 vCPU, 8 GB, 128 GB; Windows 365 Enterprise 2 vCPU, 8 GB, 128 GB
• Link to free trial: https://www.microsoft.com/en-gb/microsoft-365/try

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@portmantech.com. Tell them what format you need. It will help if you say what assistive technology you use.