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Portman Tech Solutions Ltd

Microsoft 365 Licenses

Portman Tech Solutions is a Microsoft Cloud Solution Provider (CSP).
Through the CSP licensing programme, we can provide subscription licensing for the Microsoft 365 and Office 365 platforms and associated software components.
As a Microsoft Cloud Solution Provider we provide flexible plans and pricing.

Features

  • Microsoft 365 CSP licensing for Productivity, Teams, Collaboration Platform
  • Online meetings, web-conferencing, voice and video
  • Enterprise Mobility, MDM and Cyber Security Solutions
  • Microsoft 365 Apps (Word, Excel, PowerPoint, OneDrive, Outlook), OneNote, SharePoint
  • Identity and Access Management. Single Sign-on.
  • Modern Desktop device management and Secure Remote Working
  • Advanced compliance tools, including rights management services and information protection.

Benefits

  • Flexible CSP licensing terms and billing options
  • Access to Microsoft Premier Support
  • Service Status Dashboard
  • User account management
  • Enable secure remote working
  • Improved user productivity and mobility
  • Improved Windows device reliability and management
  • Improved Business Continuity
  • 99.9% Availability

Pricing

£1.64 a licence a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@portmantech.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

5 1 6 7 9 3 5 5 4 0 7 1 2 1 1

Contact

Portman Tech Solutions Ltd Isaac Izzet
Telephone: 02071951630
Email: tenders@portmantech.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Detailed service definitions are available here:

https://docs.microsoft.com/en-us/office365/servicedescriptions/office-365-service-descriptions-technet-library
System requirements
Please visit https://www.microsoft.com/en-GB/microsoft-365/microsoft-365-and-office-resources

User support

Email or online ticketing support
Email or online ticketing
Support response times
Depends on the priority of the ticket.
Initial responses are tied into our response SLAs, however response times for general questions are not targeted.
Response times at weekends will depend on whether weekend support is taken up.
We have 4 severity levels and each have a different target response times: -
Severity level 1 = One (1) Business Hours
Severity level 2 = Three (3) Business Hours
Severity level 3 = Six (6) Business Hours
Severity level 4 = Ten (10) Business Hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
AI enabled Chat Bot to answer questions and assist in user queries
Web chat accessibility testing
No Testing done.
Onsite support
Yes, at extra cost
Support levels
There is a single level of support available and the cost depends on its specific requirements.
We provide a One (1) business hours response for Severity level 1 issues, Severity level 2 has a Three (3) business hour response, Severity 3 has Six (6) business hour response and Severity level 4 has a Ten (10) business hour response.
Cloud support engineers are assigned for cloud related issues.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide numerous project services to support organisations and users getting started with M365 and O365. We can provide:
- Technical, security and governance design workshops
- User training, adoption and change management
- User documentation
- Technical implementation services
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Data can be extracted using a number of 3rd party tools. We are able to support the extraction of data subject to an agreed project engagement.
End-of-contract process
When the tenant subscription ends, the data is subject to Passive Deletion. Please visit https://docs.microsoft.com/en-us/office365/enterprise/office-365-data-retention-deletion-and-destruction-overview

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The features available on a mobile device are, where possible, similar to those provided through a Desktop experience.
Service interface
No
User support accessibility
WCAG 2.1 A
API
Yes
What users can and can't do using the API
Details of the API capabilites can be found here:

https://learn.microsoft.com/en-us/graph/overview
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
No
Customisation available
No

Scaling

Independence of resources
Please visit https://docs.microsoft.com/en-us/microsoft-365/admin/activity-reports/activity-reports?view=o365-worldwide

Analytics

Service usage metrics
Yes
Metrics types
Please visit https://docs.microsoft.com/en-us/microsoft-365/admin/activity-reports/activity-reports?view=o365-worldwide
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data can be exported using a number of 3rd party tools. We can support this extraction of data subject to a specific project engagement.
Data export formats
  • CSV
  • ODF
  • Other
Data import formats
  • CSV
  • ODF
  • Other

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Please visit https://docs.microsoft.com/en-us/office365/servicedescriptions/office-365-platform-service-description/service-level-agreement
Approach to resilience
Please visit https://docs.microsoft.com/en-us/microsoft-365/enterprise/ebcm-m365-service-resiliency?view=o365-worldwide
Outage reporting
Please visit https://docs.microsoft.com/en-us/office365/enterprise/view-service-health

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Management interface access is secured by a minimum of two factor authentication but can also be configured with a number of restrictions under Conditional Access policies.

https://docs.microsoft.com/en-us/microsoft-365/enterprise/microsoft-365-policies-configurations?view=o365-worldwide
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Citation ISO Certification
ISO/IEC 27001 accreditation date
12/02/2020
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
https://docs.microsoft.com/en-us/microsoft-365/compliance/offering-home?view=o365-worldwide

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes
Please visit https://docs.microsoft.com/en-us/office365/enterprise/view-service-health

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Please visit https://docs.microsoft.com/en-us/deployoffice/change-management-for-office-365-clients
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
PLease see http://download.microsoft.com/download/6/6/2/662F89E4-9340-4DDE-B28E-D1643681ADEB/Security%20in%20Office%20365%20Whitepaper.docx
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Please refer to http://download.microsoft.com/download/6/6/2/662F89E4-9340-4DDE-B28E-D1643681ADEB/Security%20in%20Office%20365%20Whitepaper.docx
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
PLease refer to http://download.microsoft.com/download/6/6/2/662F89E4-9340-4DDE-B28E-D1643681ADEB/Security%20in%20Office%20365%20Whitepaper.docx

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

Portman Tech Solutions internal operations and its service delivery are aligned to government standards and regulations, including ISO 14001, UK procurement social value themes and our internal environmental policies and best practices. As part of this specific service definition and its delivery, we will work closely with our clients/buyers to define, discuss, and agree specific social value, environmental, and sustainability targets and metrics. These objectives will then be integrated as contractual commitments within our G-Cloud 14 projects. Our key initiatives will include waste reduction, technology recycling, the use of eco-friendly IT devices, enhancing energy efficiency, reducing our carbon footprint, etc. At Portman Tech Solutions, we take fighting climate change very serious and are committed to creating a sustainable future that benefits people, the planet, and society at large.

Pricing

Price
£1.64 a licence a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
The following Trials are available:
Microsoft 365 Business Standard
Microsoft 365 Business Premium
Office 365 E3
Office 365 E5
Enterprise Mobility + Security E5
Microsoft 365 F1
Windows 10/11 Enterprise E3
Windows 365 Business 2 vCPU, 8 GB, 128 GB
Windows 365 Enterprise 2 vCPU, 8 GB, 128 GB
Link to free trial
https://www.microsoft.com/en-gb/microsoft-365/try

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@portmantech.com. Tell them what format you need. It will help if you say what assistive technology you use.