IT Auxilium / GP IT Services / Health IT Services

SaaS Protection for M365 & Google Workspace

SaaS Protection delivers automated cloud-to-cloud backup and rapid restore for Microsoft 365 and Google Workspace. It safeguards email, files, calendars and collaboration data against accidental deletion, ransomware and service failures. Offering granular restores and independent retention enhance resilience and compliance while ensuring fast recovery when issues arise.

Features

• Automated cloud-to-cloud backups up to three times daily
• Protection for Microsoft 365 and Google Workspace apps
• Granular restore of individual emails, files, folders and users
• Full point-in-time recovery for ransomware or deletion events
• Cross-user restore capability for account migrations
• Unlimited retention options for inactive or archived users
• Backups stored in independent, secure private cloud infrastructure
• Customer dashboard for central management
• Fast onboarding with licence-based deployment
• Detailed backup status, reporting and audit logs

Benefits

• Reduces data-loss risk from accidental deletion or human error
• Strengthens protection against ransomware and malicious actions
• Ensures rapid recovery to minimise business disruption
• Provides independent copies of data beyond native retention limits
• Supports compliance with data-backup and continuity requirements
• Simplifies management across multiple customers or locations
• Enables secure long-term retention when staff leave
• Improves operational resilience for cloud-first organisations
• Delivers predictable, scalable per-user pricing for easy budgeting

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@healthitservices.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

516919289273333

Contact

Sales - Health IT Services
01223 827 410
sales@healthitservices.co.uk

About your service

• Service categories:

  Applications

  Collaborative

  • Email
  • Team collaboration
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: EndPoint Backup, Backup for Microsoft Entra ID, Backup for Microsoft Azure,Endpoint Backup with Disaster Recovery etc.
• Cloud deployment model: Private cloud
• Service constraints: The service performs scheduled backups up to three times per day and is dependent on the availability and performance of Microsoft 365 and Google Workspace APIs. Protection applies only to supported workloads within those platforms, and restore behaviour may vary where API limitations exist. Data retention for former users requires an active archive licence. The service is not a substitute for broader business continuity or disaster recovery arrangements. Backup storage locations are determined by Datto’s available regional datacentres however we will ensure these meet your data-sovereignty requirements. Initial setup and ongoing operation require appropriate administrator credentials and reliable internet connectivity.
• System requirements:
  • Active Microsoft 365 or Google Workspace tenant
  • Global/delegated admin permissions to authorise API access
  • Stable internet connectivity for backup and restore operations
  • Microsoft and Google APIs enabled and unobstructed
  • No firewall/network rules blocking outbound connections to Datto services
  • Sufficient bandwidth for scheduled backup transfer windows
  • Existing total storage usage and predicted growth

User support

• Email or online ticketing support: Yes
• Support response times: 08:00 to 18:00 Monday to Friday, excluding Bank and Public Holidays. 24x7 cover if the client has OOH support add-on.; ; 30 min to 4 hour response dependent on priority call:; P1 - 30 mins,; P2 - 2 hours,; P3 - 4 hours; P4 - 4 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat is available once logged into our Support Portal. Users can ask questions and the bot will either signpost to the necessary support article or suggestion a resolution based on it's learning from tickets logged/resolution notes/ongoing learning the bot undertakes. The bot will not provide data or information from other customers, but may use learning from others to help support an answer.
• Web chat accessibility testing: Users can use speech to text in order to detail their issues and respond.
• Onsite support: Yes, at extra cost
• Support levels: We provide three support levels to meet different operational needs. Standard Support is included as part of the service and offers business-hours access to the service desk, incident logging, diagnostic assistance and help with backup or restore activities. Buyers also receive access to online documentation at no extra cost.; ; Enhanced Support is available for buyers who require extended assistance. It provides longer support hours, priority incident handling, proactive monitoring of backup activity and optional service reviews. This level is charged as a fixed monthly fee per tenant, with pricing dependent on the size and complexity of the environment.; ; Premium Support is designed for organisations with higher resilience requirements. It offers extended-hours or full 24/7 incident response, priority restoration for critical issues, regular performance reporting and fast escalation to senior engineers. Pricing is bespoke and agreed based on user numbers and required response targets.; ; A dedicated Technical Account Manager or Cloud Support Engineer can be provided on request. This optional service includes ongoing configuration guidance, scheduled reviews and support with complex restorations. It is charged either as a monthly retainer or on a day-rate basis depending on the level of engagement required.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: We provide a structured onboarding process to help users begin using the service quickly and confidently. Administrators receive support connecting their Microsoft 365 or Google Workspace environment, granting the required permissions and selecting the seats they wish to protect. Our team guides buyers through initial configuration, archive-retention choices and verification of successful backup jobs.; ; To support ongoing use, we provide comprehensive online documentation, including step-by-step setup guides, troubleshooting articles and best-practice recommendations. The service also includes access to an online knowledge base and portal walkthroughs designed to help administrators understand how to view backup status, restore data and manage protected users.; ; Remote training sessions are available for teams that prefer live onboarding support. These sessions cover core features, administrative tasks and how to initiate restores. Onsite training can be provided on request for organisations with specific operational or compliance needs.; ; Throughout onboarding, our support team remains available to assist with any questions, validation checks or configuration adjustments, ensuring users are fully prepared to operate the service independently.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: When the contract ends, authorised administrators can extract their data directly through the service portal. The platform allows users to export backed-up items, folders or full user datasets in standard formats that can be downloaded securely. Administrators can complete these exports before the service is terminated, ensuring they retain any required records. If needed, our support team can provide guidance on locating and exporting specific data. Once the contract ends and access is removed, no further extraction is possible, so users must complete all downloads during the notice period.
• End-of-contract process: When the contract ends, access to the service portal and all associated backups is removed once the subscription reaches its termination date. Before this point, authorised administrators may export any required backup data using the service’s built-in export tools, following the vendor’s documentation. After termination, remaining backup data may be securely deleted in line with the vendor’s data-retention policy, and no further extraction is possible. We support users during offboarding to ensure they complete any necessary downloads within the notice period.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Our onboarding and offboarding documentation is delivered through a secure, browser-based knowledge portal accessible on any modern device. Content is structured with clear headings, readable layouts and screen-reader compatibility. Users can navigate using keyboard controls and adjust display settings for visibility needs. Documents are available in standard web formats to support assistive technologies, and key guides can be downloaded for offline use. This ensures administrators with a range of accessibility requirements can follow setup and offboarding steps without barriers.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The service is accessed through a secure, browser-based management portal with no local installation required. Administrators can view backup status, job history and alerts through a central dashboard, search user data and initiate granular or full restores. The interface provides clear workflows for recovery tasks and displays progress in real time. Role-based access controls ensure only authorised users can manage data. Audit logs and reporting tools are built in, supporting oversight and compliance. The portal is designed for simplicity and efficiency, enabling fast management across single or multiple tenants.
• Accessibility standards: None or don’t know
• Description of accessibility: The service is accessed through a secure, browser-based portal available on any modern device with internet access. Administrators sign in using authorised credentials and role-based permissions control available actions. Users can view backup status, search data, run reports and perform granular or full restores. They can also manage licences where permitted. Users cannot change core backup schedules, modify underlying infrastructure, access data outside their permission scope or override Microsoft 365 and Google Workspace platform limitations. The portal supports standard accessibility features including keyboard navigation and screen-reader compatibility.
• Accessibility testing: The service interface has been tested to ensure compatibility with common assistive technologies. Testing included screen-reader navigation, keyboard-only operation and high-contrast display checks to confirm that key functions such as browsing backups, initiating restores and accessing reports remain usable without a mouse. User feedback confirmed that headings, labels and navigation elements are structured in a way that supports predictable movement through the portal. Compatibility was assessed using widely adopted assistive tools including screen readers available on Windows and macOS. No issues were identified that prevented authorised users from completing core administrative tasks.
• API: No
• Customisation available: Yes
• Description of customisation: Yes, buyers have the option to select which users to backup (or all seats) as well as stating the retention period they would prefer (costs differ)

Scaling

• Independence of resources: We ensure users aren’t affected by the demand placed on the service by operating a multi-tenant architecture with strict resource isolation. Capacity is provisioned across independent, scalable cloud infrastructure so storage, processing and backup workloads are not shared in a way that degrades performance. Automated load balancing and continuous monitoring ensure that increases in activity from one tenant do not impact another. Each customer’s environment is logically segregated, and backup operations are queued and processed using dedicated capacity pools to maintain consistent performance. This approach ensures stable service levels regardless of overall platform demand.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide service metrics through a central dashboard, including backup success rates, job history, error reports, licence usage and retention status. Administrators can view tenant-level performance, monitor failed backups and generate audit-ready reports. These metrics support compliance checks and ensure ongoing visibility of backup health.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Datto/Kaseya

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: The formats in the exports will depend on what is being exported.; ; M365; ; Exchange: MBOX; OneDrive: .ZIP files of original Office format; SharePoint: .ZIP. files of original Office format; Calendar: iCal; Contacts: VCF; ; Google Workspace; ; Gmail: MBOX; Drive: Equivalent Microsoft Office formats; Shared Drive: Equivalent Microsoft Office formats; Calendar: iCal; Contacts: VCF; ; The permissions and shared docs for Google Workspace are not exported.; ; Exported ZIP files will be password protected and the password will be provided to the user on demand.
• Data export formats: Other
• Other data export formats:
  • MBOX
  • ZIP
  • ICal
  • VCF
  • Equivalent Microsoft Office formats
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Datto does not provide a cloud uptime SLA.
• Approach to resilience: This is available on request (subject to an NDA)
• Outage reporting: Datto Infrastructure status may be monitored at https://status.datto.com/.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to Datto SaaS Protection is restricted through secure authentication and role-based permissions. Only authorised administrators can access the management portal, and permissions limit what each user can view or change. Support channels require verified administrative contacts, and identity checks are performed before any assistance is provided. Support staff cannot access customer data unless strictly necessary for troubleshooting, and all such access is logged and audited. This ensures only validated users can manage or request changes to the service.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: ITAuxilium is Cyber Essentials accredited. We also follow the UK GDPR and the Data Protection Act 2018, NCSC Cloud Security Principles and follow the service management practices of ITIL.
• Information security policies and processes: ITAuxilium is Cyber Essentials accredited. We also follow the UK GDPR and the Data Protection Act 2018, NCSC Cloud Security Principles and follow the service management practices of ITIL.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We operate a structured configuration and change management process that tracks all service components through their full lifecycle using controlled configuration records and documented versioning. Proposed changes are logged, reviewed and risk assessed before approval. Each change undergoes a security impact assessment to evaluate effects on data protection, access controls and service stability. Approved changes follow a scheduled deployment process with testing, rollback planning and post-implementation review. This ensures components remain current, secure and fully traceable while minimising disruption to users.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We operate a continuous vulnerability management process that monitors, assesses and mitigates threats to the service. Potential vulnerabilities are evaluated using recognised risk frameworks, considering severity, exploitability and potential impact on confidentiality, integrity and availability. Security patches and updates are prioritised based on criticality, with high-risk vulnerabilities addressed as quickly as possible, typically within vendor-recommended timeframes. Threat intelligence is sourced from trusted industry feeds, vendor advisories, NCSC alerts and recognised security communities. Regular scanning and ongoing monitoring ensure new risks are identified promptly, and remediation actions are tracked through to completion.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use continuous protective monitoring to detect unusual activity or indicators of compromise across the service. Automated alerts highlight anomalies such as failed backups, unexpected access attempts or abnormal system behaviour. When a potential compromise is identified, it is immediately escalated to the security team for investigation, containment and verification. Confirmed incidents follow a defined response process that includes isolation, remediation and communication with affected users. Response to high-severity incidents begins immediately, with lower-level events handled within standard operational timeframes. This approach ensures timely detection, rapid assessment and effective mitigation of security threats.
• Incident management type: Supplier-defined controls
• Incident management approach: We operate a structured incident management process with predefined procedures for common events such as failed backups, access issues and suspected security incidents. Users can report incidents through the service desk by email or via the support portal, where tickets are logged and prioritised. Each incident is handled using a standard workflow covering triage, investigation, resolution and communication. For higher-severity events, we provide formal incident reports that outline the cause, actions taken and any recommended improvements. Reports are shared with authorised administrators once the incident is closed, ensuring transparency and clear auditability.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: De0ed732-62b1-4b95-bbe5-a7039e7eb424
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@healthitservices.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.