BRIGHTSOLID ONLINE TECHNOLOGY LIMITED

Brightsolid Manage: Managed Dynamic Compute

Brightsolid's Managed Dynamic Service ensures that you can effectively benefit from cloud automation and scalability to address citizen and user needs. Allowing you to deploy self-configuring or immutable workloads from a managed solution which takes care of auto-scaling and load balancing, and provides you with meaningful monitoring and actionable alerting.

Features

• Suitable for self-configuring or immutable workloads on AWS
• Includes managed load balancing, auto-scaling
• Market-leading enterprise patching, backup and monitoring clients.
• Automated installation of critical and security Operating System Patches
• Scheduled patch windows and prioritised patch deployment
• Daily backups stored on and off-site
• Performance monitoring of wide range of workload metrics
• Security event monitoring of Window and Linux Events
• Supported by Brightsolid Service Management and Incident Management

Benefits

• Supports your hybrid cloud security strategy
• Ensures security of IaaS in public cloud (AWS/Azure/Google)
• Controls aligned with ISO 27001 and Cyber Essentials
• Protects your organisation from downtime or incidents
• Advance warning of service issues or vulnerabilities
• Supplements internal technical skills with Brightsolid's extensive experience and expertise
• Protects your organisations business data
• Enables speedy and thorough diagnosis of issues
• Reduces your internal effort on burdensome IT tasks, improving productivity

£0 to £4,300 a unit a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@brightsolid.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

516976987329467

Contact

Alan Gardiner
07932710727
tenders@brightsolid.com

Planning

• Planning service: Yes
• How the planning service works: Implementing production-ready cloud solutions means ensuring alignment to your organisational compliance framework and aligned with industry best practices such as ISO 27001 and Cyber Essentials. Patching, backups, meaningful monitoring and actionable alerting are not only the controls central to effective cyber security but are the cornerstones of an effective hybrid cloud strategy. Brightsolid will help you plan and implement effective patching schedules ensuring that you are speedily addressing any key vulnerabilities and protecting your users from disruption. We'll understand your data protection requirements and ensure your backup strategy ensures that you achieve the right RTO (Recovery Time Objectives) and RPO (Recovery Point Objectives). We'll understand the metrics which matter to you and ensure that your IaaS, PaaS or SaaS services are monitored in a meaningful way. Our experienced, expert engineers will manage your solutions, diagnosing and triaging issues so that your teams receive only actionable alerting; making them more efficient and effective. We help you plan for the long term, using market-leading future-proof toolsets that can develop as your environments develop and supported with ITIL aligned Service Management, Incident Management and Continual Improvement processes that meet your governance needs now and in the future.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: AWS (IaaS, PaaS or SaaS)

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Delivering dynamic compute environments is a significant step for digital transformation. These environments are pivotal to ensuring speedy responses to citizens needs in a cost-optimised way. We support organisations who want to embrace this new agility and flexibility by consulting on how to create environments that not only deliver the solutions that align with citizen outcomes but are built to comply with industry standard governance such as ISO 27001, and finally we ensure your environments are managed for autoscaling and load balancing so that when your citizens demand your service, you can meet that demand.

Service scope

• Service constraints: Where Brightsolid's service includes customer consuming AWS services, the charges for this consumption are invoiced separately by Brightsolid according to AWS's charges for the services.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Brightsolid respond to customer questions within 24 hours, Monday to Friday . Customer Service Requests or Incident Responses are managed according to severity levels aligned with relevant response and resolution SLA's.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Brightsolid's Service Desk is the central point of support for Brightsolid customers with managed services. The Brightsolid Service Desk team ensures all incidents, service requests and questions are logged within our service management system and users are responded to within agreed response and restoration SLAs.; ; Incidents are categorised into 3 priorities, with appropropriate response and restoration times ; -Priority 1, Where Service is unavailable has an Initial Response Time (IRT) of 1 hour; Subsequent Response Times (SRT) are every hour and the Target Restoration Time (TRT) is 4 hours.; - Priority 2, Where there is significant performance degradation or equipment failure not affecting service availability; IRT - 4 hours, SRT = every 4 Hours and TRT =1 day.; - Priority 3, all other incidents; IRT =24hours SRT = Every 24 hours and TRT = 5 days.; ; In incident resolution the service desk are supported by by 2nd, 3rd and 4th line cloud engineering teams, ensuring not matter the complexity we have experienced engineers to support services.; ; Service Requests and Questions have a IRT of 24 hours, at which point our teams who will either resolve immediately or, if complex, ensure users have a clear understanding of the timeline to respond.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: AWS - only a reseller for consumption of native services

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 12/12/23
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO9001
  • ISO22301
  • ISO14001

Social Value

• Social Value:

  Social Value

  Tackling economic inequality

  Tackling economic inequality

  Tackling economic inequality; ; We provide a hugely discounted Community Cloud via our two Scottish data centres; Dundee and Aberdeen, to local community-based organisations. Benefits of the service include: ; ; Cost savings and predictable billing for organisations ; ; Significant reduction in energy costs ; ; Cap-Ex free computing Increased agility, and the ability to deliver projects more quickly ; ; The ability to foster and drive innovation ; ; The ability to scale as required, in order to drive economic growth and meet customer needs Improved resource utilisation ; ; Simplified maintenance and lower associated costs ; ; Resiliency and redundancy to provide reassurance around continuity of service ; ; We support Dundee Bairns, a local charity that has provided over 300,000 meals in the past year to the area’s most vulnerable children. We undertake a range of fundraising activities throughout the year and whatever money staff raise is matched by the organisation.

Pricing

• Price: £0 to £4,300 a unit a year
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@brightsolid.com. Tell them what format you need. It will help if you say what assistive technology you use.