Okta

Service scope

Software add-on or extension: Yes, but can also be used as a standalone service
What software services is the service an extension to: "Integration catalogue: https://www.okta.com/integrations/
Any software supporting standards based single sign-on
Any software supporting standards based user provisioning
Non-exhaustive examples:
HCM/HR - Workday, SAP Successfactors
Collaboration software - MS Office 365, Google Workspace, Zoom, Slack
Zero Trust - Proofpoint, Crowdstrike, Zscaler
ITSM - ServiceNow, Remedy, Jira
CRM - Salesforce, Dynamics, Zoho
Cloud deployment model: Public cloud
Service constraints: N/A
System requirements: Appropriate Licensing and access for integration entities.

User support

Email or online ticketing support: Email or online ticketing
Support response times: SLA's for the different support levels can be found at: https://auth0.com/docs/troubleshoot/customer-support#defect-resolution-procedures
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: WCAG 2.1 A
Phone support: Yes
Phone support availability: 24 hours, 7 days a week
Web chat support: No
Onsite support: Yes, at extra cost
Support levels: "Basic Success Business Hours: 12 hours/day x 5 days/week, excluding US holidays (6:00am - 6:00pm in the timezone of the Customer's HQ site)
Premier, Premier Access & Premier Plus Success Business Hours: 24 Hours/Day x 7 Days/Week x 365 Days/Year
Premier Plus Success also includes a Customer Success Manager"
Support available to third parties: Yes

Onboarding and offboarding

Getting started: Okta offers three support tiers to match your organization's needs; Basic, Premier and Premier Plus. Basic Support - The Okta Basic Success Package gives you access to training, the helpdesk forum, FAQs, on-line user guides and tutorials, and briefings of upcoming releases. Premier Support - The Okta Premier Success Package gives you access to live and pre-recorded training, 24x7 support with 1 hour response times, FAQs, on-line user guides, and tutorials so you get the most value from Okta. Premier Plus Support - The Okta Premier Plus Success package offers the most exclusive level of support. In addition to your own support number and priority routing to support engineers, you’ll work with a named Customer Success Manager (CSM), who is dedicated to understanding where your business is today, where you’d like to be tomorrow, and how Okta can help you get there. For more info on Okta support options please visit support.okta.com
Service documentation: Yes
Documentation formats: HTML

PDF
End-of-contract data extraction: Currently, the only way to bulk extract data from Okta is using the Okta API (freely documented). Optional Services can be purchased in order to provide assistance in the data extraction process.
End-of-contract process: Okta is a subscription based software so customers will have the opportunity to renew their licences before their contract comes to an end, this can be a 1 or multi-year term. If the customer chooses not to renew, the contract is ended.

Using the service

Web browser interface: Yes
Supported browsers: Internet Explorer 11

Microsoft Edge

Firefox

Chrome

Safari

Opera
Application to install: No
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: The Okta web portal is browser based for both types of devices so only differences will be between the device display properties. The Okta mobile application is available at no extra cost.
Service interface: Yes
User support accessibility: None or don’t know
Description of service interface: Okta has many ways to interact, including a web dashboard. The web dashboard is utilised by users to open assigned applications using Okta initiated single sign on (including multi factor). Administrators will use the web interface to do CRUD (Create, Read, Update, Deactivate) of users and groups as well as setup application connections and configure authentication and multifactor policies.
Accessibility standards: WCAG 2.1 AA or EN 301 549
Accessibility testing: N/a
API: Yes
What users can and can't do using the API: Okta's API is a REST API that can be used to set up, manage and make changes to the service, including interactions against Users, Applications, Groups, Administration (Managing Admins and Event Information). The API can also be used for authentication and session management. Full Documentation, Developer Instances and Postman templates are also availably publicly via the developer.okta.com website. Most functions available in the admin dashboard are also available through the API.
API documentation: Yes
API documentation formats: HTML

PDF
API sandbox or test environment: Yes
Customisation available: Yes
Description of customisation: Modular licensing allows for specific solution creation per user demand. Dashboard and branding can be altered to meet user requirements and API allows for further customisation.

Scaling

Independence of resources: Being able to scale is only one part of the equation. Today’s users expect a seamless experience while IT adapts to an increasing demand. Interruptions and downtime can severely hurt organization’s productivity. Okta is built to handle this challenge with a guaranteed 99.9% uptime, and zero planned downtime. Furthermore, Okta has maintained a 100% global uptime in the last 2 years, with no major service disruption, as it scaled 640% in the amount of authentications per month it needed to handle. Okta is never taken offline for updates or maintenance.

Analytics

Service usage metrics: Yes
Metrics types: While usage data and service metrics can be discovered within our system log. High level reports can be provided by the Okta team as required on request.
Reporting types: Reports on request

Resellers

Supplier type: Reseller providing extra support
Organisation whose services are being resold: Okta

Staff security

Staff security clearance: Other security clearance
Government security clearance: Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: European Economic Area (EEA)

Other locations
User control over data storage and processing locations: Yes
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency: At least every 6 months
Penetration testing approach: Another external penetration testing organisation
Protecting data at rest: Physical access control, complying with CSA CCM v3.0

Encryption of all physical media
Data sanitisation process: No
Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach: Currently, the only way to bulk extract data from Okta is using the Okta API (freely documented). Optional Services can be purchased in order to provide assistance in the data extraction process.
Data export formats: CSV

Other
Other data export formats: Vis the Okta API
Data import formats: CSV

Other
Other data import formats: Various formats using the Okta API Directory Services

Data-in-transit protection

Data protection between buyer and supplier networks: TLS (version 1.2 or above)
Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability: 99.99% availability in Public AND Private Cloud
Approach to resilience: Since we are aiming for billions of users and authentications, in 2014 we rolled out a new platform architecture that will get us to extreme scale. We call this architecture “cells”. A cell is a self-contained instance of the entire Okta service. Any fault in infrastructure is contained within a cell using a High Availability (HA) architecture, and even in case of an entire datacenter going down, another cell in a different geography takes ownership of the affected accounts within an hour.
Outage reporting: You can see an updated status of Okta’s availability at all times by going to trust.okta.com. All users will also receive email alerts informing them of the problem, estimated outage time and a further email once fully restored.

Identity and authentication

User authentication needed: Yes
User authentication: 2-factor authentication

Identity federation with existing provider (for example Google Apps)

Username or password
Access restrictions in management interfaces and support channels: Access to support channels is only granted to administrative users and security check is carried out when a user raises a support ticket. Management interfaces is also locked down to administrative users.
Access restriction testing frequency: At least once a year
Management access authentication: 2-factor authentication

Identity federation with existing provider (for example Google Apps)

Username or password

Other
Description of management access authentication: Only Okta's technical operations team has access to the production environment containing customer data. Network layer controls ensure that privileged access is always enforced through whitelisted IPs and hosts, using encrypted VPN tunnels through non-standard ports. Technical operations personnel are assigned an SSH key pair to authenticate to the production environment. Second-factor authentication is provided by a physically separate hardware MFA Token, such as a Yubikey.

Audit information for users

Access to user activity audit information: Users have access to real-time audit information
How long user audit data is stored for: Between 1 month and 6 months
Access to supplier activity audit information: Users have access to real-time audit information
How long supplier audit data is stored for: Between 6 months and 12 months
How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: The Certification Body of Schellman & Company, Inc.
ISO/IEC 27001 accreditation date: JUL-08-2016
What the ISO/IEC 27001 doesn’t cover: The scope of the ISO/IEC 27001:2013 certificate is limited to the information security management system (ISMS) supporting Okta’s cloud-based Identity-as-a-Service (IDaaS) platform and aligned with ISO/IEC 27018:2014 in accordance with the Statement of Applicability version 3.2, dated March 28, 2016.
ISO 28000:2007 certification: No
CSA STAR certification: Yes
CSA STAR accreditation date: MAY-01-2016
CSA STAR certification level: Level 2: CSA STAR Attestation
What the CSA STAR doesn’t cover: Schellman & Company, LLC examined the description of Okta, Inc.’s (“Okta” or the “service organization”) OnDemand Identity-as-a-Service (“IDaaS”) system for the period May 1, 2015, to May 31, 2016, (the “description”) based on the criteria set forth in paragraph 1.26 of the AICPA Guide Reporting on Controls at a Service Organization Relevant to Security, Availability, Processing Integrity, Confidentiality, or Privacy (SOC 2®) (“description criteria”) and the suitability of the design and operating effectiveness of controls described therein to meet the criteria for the security, availability, and confidentiality principles set forth in TSP section 100, Trust Services Principles and Criteria for Security, Availability, Processing Integrity, Confidentiality, and Privacy (AICPA, Trust Services Principles and Criteria) (“applicable trust services criteria”), throughout the period May 1, 2015, to May 31, 2016. We have also examined the suitability of design and operating effectiveness of controls to meet the requirements set forth in the Cloud Security Alliance's Cloud Controls Matrix Version 3.0.1 control specifications.
PCI certification: No
Cyber essentials: No
Cyber essentials plus: No
Other security certifications: Yes
Any other security certifications: HIPAA

SOC2

FedRamp

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: ISO/IEC 27001

Other
Other security governance standards: SOC2 certified HIPAA CSA Start
Information security policies and processes: The Okta team understands the need for its service to be both highly available and secure, and every aspect of the organization reflects this. From its hiring practices to the software it develops and the operational environment in which it runs, Okta understands that it is Always On. Okta enables enterprise administrators to increase security above what is available through traditional on-premises technologies. By offering strong password management capabilities, account management capabilities, easy-to-deploy multifactor authentication, and encrypted attributes, the enterprise is now able to put strong controls on high-value data while balancing the ease-of-access users demand. Okta is a leader in third-party certifications, physical and network security architecture, and reliability, so customers need not worry about putting authentication data in the cloud. Okta is trusted by organizations of all sizes and in all industries. Contact your sales representative to find out how Okta can make you more agile, more available, and more secure.

Operational security

Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach: Okta’s change control process is audited and attested to in our SOC 2 Type II report. The final build is promoted to QA, which is responsible for all security, unit, and regression testing on the build. Once it passes testing, it is finalized and released to technical operations who perform deployment testing the build. After successful deployment testing, the build is deployed to staging where it will bake in for a week. Once passed, it is put through another deployment test and then installed to production. Further information can be found in Okta's change management standard operating procedures (SOP) document.
Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach: Okta conducts continuous internal vulnerability assessment, as well as annual external penetration testing. If a potential vulnerability is identified, it is triaged among the security, engineering, and technical operations teams. Okta's security team employs a risk ranking system for all technical vulnerabilities. The ranking system also accounts for all published risk rankings within the Okta environment. Critical- and high-risk issues are addressed as quickly as possible within the next release cycle or hot patch within the context of business feasibility. Medium-risk issues are addressed within the next four release cycles. Low-risk issues are addressed when possible with feature updates.
Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach: Okta utilizes a number of monitoring tools with centralized logging and SIEM using our own correlation rules for security monitoring, analysis, and alerting
Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach: Okta has formally documented incident response & disaster recovery standard operating procedures (SOPs) that describe discovery, investigation, escalation, containment, notification, and documentation processes. Customers are provided this SOP document upon request and under NDA.

Secure development

Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks: No

Social Value

Fighting climate change

We take our environmental management and the impact we have on the environment very seriously. We have environmental policies in place and hold the ISO14001 accreditation. Our environmental assessments are conducted annually by an external Lead ESOS Assessor; they are signed-off by the board and compliance reported to the regulator (the Environment Agency). Our environmental policy is published on our website at https://www.bytes.co.uk/company/sustainability/environmental.
Bytes achieved carbon net zero in March 2022 through approved carbon offsetting schemes. We are always seeking to reduce our impact on the environment. We aim to minimise waste, reduce pollutants and use renewable materials. Our offices have recycling facilities for cans, plastic and paper. We aim to reduce our office printing to zero within the next few years.
An Environmental Steering Committee has been established to coordinate environmental activities and drive change.
To drastically reduce our emissions, we have switched to renewable energy. Our Head Office has reached our first milestone of using a specialist 100% renewable electricity provider. We are also exploring options to install solar panels on our Headquarters building.
Other environmental initiatives include installing electric vehicle charging points and encouraging staff to commute to work without the car (setting up a car share network and installing secure cycle parking).
We produce a SECR (Streamlined Energy and Carbon Reporting) report that details the companies energy consumption and carbon emissions. This report is produced annually by an independent assessor.
This report provides details of our emissions in Scope 1, 2 and 3 categories. It details the activities previously taken to reduce emissions and also recommendations for further improvements.
For scope 1,2 and 3 emissions we aim to reduce these by 50% by 2025-2026 from our 2021 baseline.
We aim to be Net Zero by 2040, covering our own operational emissions.

Pricing

Price: £1,500 a unit a year
Discount for educational organisations: Yes
Free trial available: Yes
Description of free trial: 30 Day trial period in which you have full suite access for 100 users limited to 5 applications.
Link to free trial: https://www.okta.com/free-trial/FRT/

Features

Benefits

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Pricing

Service documents

Cookies on Digital Marketplace

Okta

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents