whatimpact.com - National Social Value Marketplace®

VCSE Grant Management - National Social Value Marketplace®

A hyper-local matchmaking marketplace and grant-application management system enabling public sector to distribute grants for charities, social enterprises, community initiatives and schools. whatimpact.com has over 300,000 VCSEs listed and offers a robust grant-promotion platform, application management and scoring, and project related qualitative impact reporting system.

Features

• Cloud-hosted grant management platform for public sector
• Aligned with Local Growth Fund outcome targets
• Hyper-local reach for VCSEs and schools England, Scotland and Wales
• Grant promotion and campaigns for market engagement
• Grant criteria development system
• Grant application, evaluation and scoring dashboard
• Audit ready impact reporting
• Automated grant letters
• Accessible, live customer service
• Research and grant programme reporting services

Benefits

• Efficient grant-management system maximising impact and lowering costs
• Wide reach of VCSEs and schools
• Transparent application evaluation system offers equal opportunity, audit ready data
• Grants allocated based on verified outcomes and impact
• Qualitative and quantitative impact reporting per grant-programme
• Case studies, testimonials and other data on the programme success
• Public sector grant promote multiple grant programmes
• VCSEs have a streamlined, user friendly application process
• Grant programme steering group saves time
• Affordable, powerful platform service

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tiia@whatimpact.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

517919260896422

Contact

Tiia Sammallahti
07468337176
tiia@whatimpact.com

About your service

• Service categories:

  Applications

  Collaborative

  • Enterprise community
  • Team collaboration
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Whatimpact.com standard grant-management system does not offer grant funding payment system. This can be, however, added to the service with additional cost.
• Cloud deployment model: Hybrid cloud
• Service constraints: N/A
• System requirements:
  • Cloud-based, browser-accessible service, installation or licence restrictions
  • Same appliers for VCSEs and schools - safe web-portal access
  • Public sector uses a cloud based dashboard to monitor programmes

User support

• Email or online ticketing support: Yes
• Support response times: Usually in 15min on weekdays
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Our live customer service is coordinated through Intercom web chat on whatimpact.com accessible for all. We also respond to support@whatimpact.com emails and book online and normal calls if needed. We have several team members logged into the customer service systems, and full-time tech team to solve any tech related queries instantly. We also arrange live and online events for grant applicants as part of onboarding process and support.
• Web chat accessibility testing: We use Intercom for web chat functionality. Intercom is designed to meet WCAG 2.1 AA accessibility standards and supports assistive technologies such as screen readers and keyboard navigation. We rely on Intercom’s accessibility features and monitor updates as standards evolve, including WCAG 2.2 and usage guidance to ensure accessibility for users.
• Onsite support: Yes
• Support levels: We train and onboard clients at our office in London and also travel to meet the clients to their locations to ensure they are educated on the product and can make the most of it. We also train grant applications for impact measurement and reporting.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Whatimpact has a well-established onboarding process that supports public sector grant-makers, their VCSE and school partners through live online training sessions, supported by documentation and video resources.; ; The platform operates on a nationwide basis, providing VCSEs and schools with free access to the full database and core functionality. This means that once users have completed onboarding, they can use the system across all participating public sector buyers without requiring repeat training or separate logins.; ; At the same time, whatimpact has developed a sophisticated planning, partnership matching, and impact reporting system that enables the provision of buyer-specific dashboards, allowing each public sector organisation to monitor and manage social value delivery within their own geographic or contractual area.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Word
• End-of-contract data extraction: Whatimpact provides public sector buyers with access to platform activity data, delivery plans, and impact reports related to grant-programmes. Buyers can monitor and manage social impact delivery through dashboards and reports. If the subscription is not continued, buyers can export historical data in CSV format for record-keeping and audit purposes.
• End-of-contract process: In the end of the contract, whatimpact removes a public sector grant-maker profile from the platform. The public sector buyer can download the contract period related data on CSV file and the actual dashboard functionality will be disabled and archived.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Our PDF documentation is also available in word format and can be edited to different visibility standards if needed. We also provide users live customer service support e.g. building profiles and accessing data on the platform where disabilities prohibit use of documentation or the platform itself.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: They are the same
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Whatimpact.com is accessed through a secure, cloud-hosted, web-based interface available via standard internet browsers. The interface provides role-based access for public sector grant-maker teams and VCSE and school applicants. The platform can be also used for procurement related social value delivery, which allows the one platform to be used for both grants and social value delivering efficiency for public sector bodies and comparable impact reporting for all VCSE and school related support activity. No local software installation is required.
• Accessibility standards: None or don’t know
• Description of accessibility: Whatimpact.com is accessed through a web-based interface designed to support assistive technologies. Users can navigate the platform using standard web browsers, keyboard-only controls, and screen readers. Core functions such as viewing dashboards, entering data, uploading evidence, and exporting reports are accessible without reliance on mouse interaction. The service does not provide offline access and requires an internet connection.
• Accessibility testing: Accessibility testing has been undertaken internally using keyboard navigation and screen reader tools to check focus order, form inputs, and content readability. Findings have been used to improve usability and ensure compatibility with commonly used assistive technologies.
• API: Yes
• What users can and can't do using the API: We are building APIs for the purpose. We have created Single Sign On systems, but also data flows, automated data and document shares for different analytics tool and management systems.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Public sector buyers can request bespoke configurations including white-labelled interfaces, tailored workflows, and localised data models. Advanced customisation such as branded environments or locally hosted instances is available. ; Bespoke and white-labelled configurations are delivered in collaboration with whatimpact as a supported service.; Bespoke customisation is delivered by whatimpact under separate commercial agreement and pricing.

Scaling

• Independence of resources: Our service is multi-cloud based platform with no restrictions for user number nor service usage volume. Our onbording services and customer service are scalable. We also have materials and training evens open to all with no limitation for user numbers.

Analytics

• Service usage metrics: Yes
• Metrics types: The sum of grant money given, project and activity plans and targets. Qualitative, outcome driven impact reporting per project with clear outputs, outcomes, impact data and verification. SPF Funding and Local Growth Fund outcome targets applied for impact reporting system. AI used to analyse and combine project related impact reports for programme reporting.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Data at rest is protected using encryption and strong physical security controls provided by third-party hosting providers (AWS and Hetzner). Both providers operate datacentres with physical access controls certified to recognised standards, including SSAE-18 / ISAE 3402. All storage media is encrypted, and logical access to data is restricted through role-based controls, ensuring confidentiality and resilience in line with NCSC guidance.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: The public sector uses specific dashboard functionality to monitor their grant programme activities on National Social Value Marketplace®. The downloadable CSV files and the dashboard itself give access to VCSE and school grant activity and impact data, which is downloadable as word and also accessible via opening an online link. This data is all accessible also after the contract ends.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Word
  • Plan and report links to the platform
• Data import formats: Other
• Other data import formats:
  • The buyer creates a grant-maker profile and promotes grants
  • VCSEs create profiles and projects to apply for grants
  • Charity Commission data used to create charity profiles
  • Companies House data to connect social enterprises to profiles

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We are a SaaS service and our platform has full-time technology team making sure the platform operates as it should.
• Approach to resilience: Available on request
• Outage reporting: Email alerts and public information on the platform landingpages

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted to authorised personnel only using role-based access controls. Administrative and support access is protected with authenticated accounts, strong passwords, and multi-factor authentication. Credentials are managed centrally using a secure password management system, enabling immediate removal of access when required. Access rights are reviewed periodically to ensure least-privilege access.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials
• Information security policies and processes: Whatimpact maintains documented information security policies covering access control, data protection, incident management, vulnerability management, acceptable use, and business continuity. These policies are reviewed regularly and updated in line with risk, regulatory requirements, and platform changes.; ; Security governance is overseen by senior management, with responsibility held at executive level. Operational responsibility for implementation and monitoring sits with designated technical leads. Compliance with policies is enforced through role-based access controls, secure configuration, patch management, staff awareness, and regular review of security practices.; ; Security incidents are reported through a defined escalation process and managed in line with documented incident response procedures. The organisation’s approach is supported by Cyber Essentials certification and third-party security testing.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration and change management is governed through supplier-defined processes. Changes to the service are controlled through documented change procedures, including review, approval, testing, and rollback where required. Configuration settings are managed centrally, access is restricted to authorised personnel, and changes are logged to support operational security and service stability.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability management is governed through supplier-defined processes. These include regular patching, vulnerability assessment, third-party penetration testing, and remediation of identified issues based on risk and severity. Processes are reviewed regularly to support operational security and service resilience.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Protective monitoring is implemented through supplier-defined controls. Monitoring includes logging and review of system activity, access events, and security alerts across the service environment. Logs are reviewed to identify unusual or unauthorised activity and to support incident detection, investigation, and response in line with operational security procedures.
• Incident management type: Supplier-defined controls
• Incident management approach: Incident management is governed through supplier-defined processes. The organisation maintains documented procedures for identifying, reporting, assessing, and responding to security and service incidents. Incidents are escalated according to severity, with clear responsibilities for investigation, resolution, communication, and post-incident review to support operational security and service resilience.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 12%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 20%
• Over £5,000,001: 25%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 32df9331-1766-4e3e-b263-99264d852f18
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tiia@whatimpact.com. Tell them what format you need. It will help if you say what assistive technology you use.