THE PEOPLE EXPERIENCE HUB LIMITED

The People Experience Hub

The People Experience Hub provides a secure, flexible and insight‑driven employee engagement platform designed to help public‑sector organisations understand, improve and monitor the experiences of their workforce. Our service combines a modern, configurable and AI-enabled technology platform with expert consultancy to ensure meaningful, actionable insights, not just survey outputs.

Features

• Role-based user managment and security
• MFA and SSO (with Azure or any other SSO provision)
• Customisable survey questions and best practice templates
• Multi-language support (admin platform and surveys)
• Accessibility conformant with WCAG 2.2 Level AA
• Filterable dashboards, configurable for manager access
• Advanced text analysis (Thematic, Sentiment and Summarisation)
• Deployment through email, link, QR code or integrations
• AI-supported action planning
• Question routing (both response-based and demographic)

Benefits

• Capture employee feedback quickly across any device
• Real-time dashboards enable faster decisions and reduce reporting effort
• AI-enabled and predictive analytics highlight priority issues, supporting action
• Optimise employee experience across the lifecycle with automated surveys
• Improve completion rates with QR codes and automated email reminders
• Fully filterable dashboard reduces complexity and drilling-down into results
• AI Action Planning builds manager confidence to take action
• Compare results and prioritise improvements with internal and external benchmarking
• Anonymity features ensure individuals are safe to express their opinions
• People Science framework adds rigour and depth to insights

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at naomi@pxhub.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

518104104625986

Contact

Naomi Tipton
07730408745
naomi@pxhub.io

About the service

• Service categories:

  Applications

  Enterprise resource management

  Human capital management

  • Core Human Resources Applications
  • Talent Management Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Service availability is not guaranteed to be uninterrupted, and is reliant on a stable internet connection and modern, standards‑compliant web browser. Internet‑based delays or delivery failures may occur. Data recovery is subject to a Recovery Time Objective of two hours and Recovery Point Objective of thirty minutes, meaning limited data loss is possible during severe incidents.
• System requirements:
  • Modern, standards -compliant web browser
  • Internet Connectivity

User support

• Email or online ticketing support: Yes
• Support response times: Our support response times are based on the priority level of the issue:; ; Urgent issues receive a first response within one hour and are resolved within four hours.; High‑priority issues receive a first response within one hour and are resolved within six hours.; Medium‑priority issues receive a first response within two hours and are resolved within 24 hours.; Low‑priority issues receive a first response within two hours and are resolved within 72 hours.; ; SLAs apply from 8am Monday to 6pm Friday.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: None at the time of application.
• Onsite support: Yes, at extra cost
• Support levels: All customers are provided with a dedicated Client Support Manager who will support them from onboarding, through survey deployment and dashboard setup/training to review. This is baked into our pricing as virtual support. ; ; Consultancy support for question design, bespoke insights reporting, exec presentations, action planning workshops or focus groups is defined in our Cloud Support service.; ; All support is available virtually, or on-site subject to reasonable travel expenses.
• Support available to third parties: No
• AI chatbot: No

Onboarding and offboarding

• Getting started: Each client is assigned a CSM who project‑manages the entire onboarding process, coordinates tasks, and provides training and support throughout deployment. There are also extensive user documentation and planned developments to enhance self-service through AI and automation.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Summary results (dashboard data), including filtered results, can be downloaded to excel. Similarly, the organisational hierarchy can be easily downloaded.; ; Should raw responses to surveys be required, this must be requested by the admin user / coordinator.
• End-of-contract process: At the end of the contract, The People Experience Hub follows a structured, secure, and fully supported offboarding process designed to protect data integrity, maintain continuity, and ensure an orderly transition. ; ; Customers retain full read‑only access to the platform and dashboards for a minimum of 30 days, and longer if specified at contracting.; ; A final review meeting is offered to confirm outstanding actions, share lessons learned and receive feedback.; ; Once the client confirms completion of their exit activities, all remaining data is securely deleted from all systems in accordance with UK GDPR requirements ISO 27001 controls and data retention and disposal policies.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There is no difference except that the layout might be different as the application responds to different screen sizes.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: The API is used to provide The People Experience Hub with Employee Data (hierarchy) to support deployment and reporting. The platform uses REST API from, for example, a core HRIS and the credentials are normally provided by the client from there other system (if supported). When REST API is not available we can provide a secure FTP folder instead.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Branding and visual customisations, include addition of a logo to surveys and colours (e.g. buttons that represent the brand).; ; Surveys and questions are customisable, including benchmark questions that can be edited to reflect your organisational language.; ; Organisational hierarchy is highly flexible and customisable to your strucuture.; ; Dashboards can be customised to allow managers access to their team's results, and charts can be included/excluded (for all managers separately to admin/super users).; ; Survey distribution methods can you customised, to include links and QR codes for staff without access to email.; ; Customisable results presentations can be downloaded (excel and powerpoint).; ; Users have a customisable home page that can be updated to reflect their personality and preferences.

Scaling

• Independence of resources: Our service ensures users are not affected by demand from others through isolated dual environments, UK‑based AWS cloud hosting, and continuous monitoring using CloudWatch, CloudTrail and custom health checks. These controls maintain stable performance and prevent cross‑tenant impact. AWS‑managed serverless architecture inherently provides elastic scaling and resource isolation that minimises contention. Offline response capture during recovery adds further resilience during peak load

Analytics

• Service usage metrics: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: The application's interface allows easy export of both results and organisational data by clicking a button.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Excel
  • Powerpoint (results only)
• Data import formats:
  • CSV
  • Other
• Other data import formats: Excel

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Through AWS we have a guaranteed availability of service, but we do not provide a specific guarantee to users or offer refunds based on availability. We have a Recovery Point Objective of no more than 30 minutes and a Recovery Time Objective to restore full database operations within 2 hours of a major incident. Full backup is run very 24 with transaction logs every 5 minutes.
• Approach to resilience: This information is available on request.
• Outage reporting: In the event of an outage an email will be sent to the key named contact(s) of the customer.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: For survey participation ONLY, users may access through a personal link (sent to their email) or through a link/QR code and the provision of two pieces of personal information (to ensure unique identification).
• Access restrictions in management interfaces and support channels: We restrict access to management interfaces and support channels through strict role‑based permissions and controlled authentication. Access to all systems is granted only via individual logins and passwords issued and governed by the super admin, with permissions limited to the minimum necessary for each role. Login activity, changes and failed attempts are continuously monitored. ; Sensitive functions and administrative tools are restricted to authorised personnel only, and user rights cannot be altered without approval from the super admin. Support‑related access follows the same controls, ensuring only designated staff can view or handle sensitive information.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We operate under an ISO 27001‑certified Information Security Management System (ISMS) with Cyber Essentials certification, ensuring consistent governance and compliance. Our security framework is built on formally documented policies including the Information Security Policy, Data Protection Policy, Access Control Policy, and Security Incident Reporting Policy. These policies are reviewed annually and updated as required. ; ; Information security responsibilities are clearly defined: the ISMS Manager oversees day‑to‑day security operations and technical controls; the Data Protection Officer (DPO) manages GDPR compliance, Subject Access Requests, DPIAs, and acts as the point of contact for supervisory authorities; senior leadership provides oversight and accountability. All employees are contractually required to follow policies and receive induction and annual refresher training on GDPR, cyber security and ISO standards. ; ; We ensure adherence through monthly governance reviews, vulnerability testing, access‑rights reviews, and structured incident‑reporting processes that mandate prompt escalation and remediation. Security breaches must be reported immediately in line with our Incident Reporting Policy. ; ; This governance model ensures confidentiality, integrity and availability across all systems and data we process.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Our configuration and change‑management processes operate within our ISO 27001‑certified ISMS, where the ISMS Manager is responsible for maintaining, updating and controlling all security documentation and technical procedures. System components are tracked throughout their lifecycle via formal ISMS documentation, regular reviews and monitoring activities, including backups, access controls and risk assessments.; All changes follow defined governance steps: they are documented, reviewed for legal and security implications, and assessed for potential integrity, confidentiality and availability impacts before implementation. Security is embedded into all projects and daily operations, ensuring risks are identified and mitigated prior to deployment.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We operate a structured vulnerability‑management process centred on regular external penetration testing every six months, with no high or critical issues identified in the most recent assessment. We monitor potential threats through AWS‑based protections, including rate limiting and DDOS‑risk reduction, and continuously assess system health.; Patches—minor and major—are deployed routinely and maintained out of hours to minimise service disruption.; Threat intelligence is sourced from independent penetration‑test results, operational monitoring, and ongoing backup and disaster‑recovery exercises. This ensures timely identification, prioritisation and mitigation of vulnerabilities within our service.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We maintain comprehensive protective monitoring across our AWS environment using CloudTrail, CloudWatch, AWS Config and GuardDuty to detect, investigate and respond to security events. Application, system and database logs are centrally collected, encrypted and retained in line with policy. Database activity is monitored for anomalies such as failed logins or unusual queries. Automated alerts notify authorised personnel of security‑relevant events, which are triaged and escalated through our incident response process. Access to monitoring data is restricted via least‑privilege IAM roles, and monitoring rules, thresholds and alerts are regularly reviewed and improved based on emerging threats and operational experience.
• Incident management type: Supplier-defined controls
• Incident management approach: We operate a defined incident‑management process under our ISO 27001‑aligned Security Incident Reporting Policy. Common events, including security breaches and security weaknesses, have pre‑set procedures, corrective actions and documentation requirements. All users report incidents immediately to their line manager, who escalates them to the ISMS Manager via a formal Management Information Report.; Incidents are logged, assessed for urgency and impact, and responded to in the minimum possible time, with senior management involved for high‑impact cases. Corrective or preventive actions are documented using incident management or strategy forms, and incident reports are monitored until closure.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 10%
• Between £250,000 and £500,000: 12.5%
• Between £500,001 and £1,000,000: 15%
• Between £1,000,001 and £2,500,000: 20%
• Between £2,500,001 and £5,000,000: 20%
• Over £5,000,001: 20%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: Citation
• ISO/IEC 27001 accreditation date: Wednesday 11 February 2026
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: Bb8ffdfe-d090-46d9-aaef-6ac6aa26322c
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Understanding of issues relating to entering the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at naomi@pxhub.io. Tell them what format you need. It will help if you say what assistive technology you use.