NEXUS NOVA LTD

Nexus Nova Learning Management System

An innovative simple and user friendly LMS which has the following features:
Fast, dedicated support.
Gamification with local and global leader boards.
Integrated AI Chatbot.
Intuitive and easy to navigate.
User friendly interface accommodating users with special needs.
Real-time notifications.
Social learning.
Integrated reporting.
Bespoke development catering to organisational needs.

Features

• Dedicated support
• Real-time notification
• Social learning
• Integrated reporting
• AI Chatbot
• Bespoke design and development
• Gamification leader boards
• Accommodating users with special needs

Benefits

• Tailored development addressing unique individual organisational requirements
• Streamlined user experience
• Enhance collaboration and idea exchange using forums and chat
• Convenient accessibility across all devices
• Engaging and competitive learning platform (gamification)
• Interactive learning through AI Chatbot
• WCAG 2.2 Compliant
• Tailored support packages
• UK GDPR compliant

£10,000 to £20,000 a licence a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@nexusnova.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

518333214336994

Contact

Savio Rodrigues
07716632759
info@nexusnova.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements:
  • PC, laptop, mobile or tablet
  • Stable network connection

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 1 hour across all days of the week.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: Our web chat interfaces have been tested against visually impaired individuals including those who are colour blind and blind. Since we are active in the healthcare space we have access to a large cohort who have these accessibility needs.
• Onsite support: Yes, at extra cost
• Support levels: We supply multiple support levels based upon the phases of the organisations programme. We have basic support, standard support and more bespoke support. We can tailor the support via telephone, email, web, account manager in either of these categories depending upon the project and client needs.; The support is included within the software packages, anything tailored will need to be discussed prior to the project. All packages include a dedicated account manager.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Post exploration and discovery phase we provide bespoke online training and provide a customised training manual. During the go live period we provide dedicated round the clock support.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: As we use integrated reporting, backup data will be provided which can be extracted in multiple formats. ; ; All internal data can be downloaded in CSV file format.
• End-of-contract process: As per negotiations by both parties depending upon the packages purchased, any add-ons will come at an additional cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No difference.
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: No
• Customisation available: Yes
• Description of customisation: Branding and template as per the clients needs.; Front end, learner driven, interface customisations around the look and feel which includes colours, fonts, layout.; ; Client can customise and train the AI chatbot to learn based on the organisational preferences.; ; Clients can customise dedicated support packages based on organisational pressures.; ; Clients can customise accessibility needs and requirements (colour vision deficiency, dyslexic font etc).; ; Provision to build customised integrated reports internally.; ; Clients can customise how gamification is processed and leader boards are updated.

Scaling

• Independence of resources: Each instance of the Learning Management System operates on its own dedicated server. This architecture ensures that the workload or demand placed on one server is isolated, impacting solely the resources of that specific server and not spreading to others.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide live logs, end user access timings and frequency.; ; How frequent published content has been accessed. ; ; Overall site health, memory, CPU load, internet bandwidth.
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: All data within the LMS can be exported as a CSV file from the administrative panel.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: SLAs from teams.
• Approach to resilience: This information is available on request.
• Outage reporting: For planned updates/system downtime advanced information will be provided via emails. For any sudden unplanned outages we have an alert system in place informing the client and their associated staff with updates around outages with regular intervals via email. For visibility of any outages we have a public dashboard providing key updates.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Management Interfaces are accessed via system profiles which are set for each individual user if required. All non managers are set by default with restrictive access.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber essentials
• Information security policies and processes: Role-Based Access Control (RBAC):; Access is strictly according to job needs, adhering to the least privilege principle.; ; Account Management: ; Strict creation, modification, and revocation protocols are enforced, with separate accounts for administrative tasks and regular audits.; ; Password Management:; Users must set strong, unique passwords and avoid reuse across systems. The use of approved password managers and Multi-Factor Authentication (MFA) is encouraged for added security.; ; Data Protection:; Sensitive data is encrypted in storage and during transmission. Data is classified by sensitivity, with specific handling protocols to maintain security throughout its lifecycle.; ; Network Security: ; Firewalls and Intrusion Detection Systems (IDS) monitor and control network traffic. The network architecture is designed to isolate sensitive information systems.; ; Incident Response and Management:; A comprehensive incident response plan details the procedures for managing security incidents, supported by regular preparedness drills.; ; Security Auditing and Compliance:; Regular audits assess compliance with security policies and regulations, helping to identify and address vulnerabilities.; ; Training and Awareness:; Continuous employee training on cybersecurity threats and best practices is provided, alongside ongoing security awareness campaigns to foster a security-conscious culture within the organization.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our processes for managing settings and changes are carefully designed to keep cloud software secure and stable. We use an automated system called a configuration management database (CMDB) to keep a detailed record of all service components from start to finish, tracking every asset and its status. Any proposed changes go through a thorough review process, which includes evaluating security risks, getting feedback from colleagues, and extensive testing in a safe environment. Only changes that pass this process are put into action, and we keep a close eye on them once they are implemented.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We continuously monitor and assess threats to our services using advanced scanning tools. Critical patches are deployed within hours, and others within days, based on threat severity. Our information sources include security advisories from vendors, updates from cybersecurity organisations, and real-time threat intelligence services. This proactive approach ensures our defences remain strong against potential vulnerabilities.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use advanced monitoring tools to detect potential compromises by continuously scanning for unusual activity across our systems. Upon identifying a potential security breach, our response team is alerted immediately. We prioritise rapid response, aiming to assess and address incidents within hours of detection. This swift action includes isolating affected systems, conducting a thorough investigation, and implementing necessary remediations to prevent further damage. Our proactive monitoring and swift response ensure that we maintain robust defences against security threats.
• Incident management type: Supplier-defined controls
• Incident management approach: We have predefined processes in place for common security events, ensuring a structured and swift response. Users report incidents via a dedicated service desk or through an automated incident reporting system. Once reported, incidents are logged and categorised based on severity. ; ; Our team promptly investigates and resolves issues, prioritising rapid containment and recovery. Post-incident, we provide detailed reports through our internal communication channels, which include analysis, outcomes, and recommendations for future prevention. This systematic approach helps us manage and mitigate security incidents effectively.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Covid-19 recovery

  Nexus Nova commits to playing a pivotal role in the COVID-19 recovery process, addressing the multifaceted challenges posed by the pandemic with a comprehensive and adaptive strategy. Our approach prioritises the creation of employment and retraining opportunities, especially in sectors poised for growth, thereby facilitating a smoother transition for those whose employment trajectories have been disrupted by COVID-19. We are actively developing programmes aimed at not only reintegrating the unemployed into the workforce but also at equipping them with skills essential for thriving in the evolving job market.; Understanding the profound impact of the pandemic on individuals and communities, particularly those in vulnerable positions or shielding, Nexus Nova extends its support through tailored initiatives. These initiatives are designed to foster resilience, offering both psychological and logistical assistance to navigate the post-pandemic landscape.; Moreover, Nexus Nova stands alongside organisations and businesses as they recalibrate to the new normal. By advising on and implementing novel operational models, we ensure that our partners can continue delivering vital services in a manner that is both safe and efficient, embracing remote work and digital transformation where necessary.; Central to our recovery efforts is the emphasis on physical and mental well-being. Nexus Nova is dedicated to mitigating the strain on health and care services by promoting wellness programmes that address the psychological and physical aftermath of the pandemic. Our workplace initiatives advocate for conditions that support health and productivity, including effective social distancing, fostering a culture of remote work, and encouraging sustainable commuting options.; In summary, Nexus Nova is at the forefront of facilitating a resilient and inclusive recovery from COVID-19, embodying a forward-thinking approach that not only addresses immediate challenges but also lays the groundwork for a more robust and sustainable future.

  Equal opportunity

  Nexus Nova actively champions equal opportunities, focusing on diminishing the disability employment gap and addressing workforce inequality with a comprehensive strategy.; ; Reducing the Disability Employment Gap:; We are increasing the representation of disabled individuals in our workforce through targeted recruitment, accessible job postings, and partnerships with specialised agencies. Internship and apprenticeship programmes specifically cater to people with disabilities, emphasising skill development and employability.; Training schemes aimed at providing recognised qualifications for disabled individuals are underway, enhancing their skill sets in alignment with our contracts. This initiative not only benefits the individuals but also enriches our talent pool.; Through our contracts, we influence staff, suppliers, customers, and the wider community including contractors to support and promote disability inclusion, integrating it into our ethos and practices.; ; Tackling Workforce Inequality:; Nexus Nova undertakes regular audits to pinpoint and address employment, skills, and pay disparities within our workforce. Our approach includes developing actionable strategies to ensure a fair and equal working environment for everyone.; We facilitate career progression for all employees, including those from disadvantaged or minority backgrounds, by offering training and mentorship programmes. These initiatives aim to equip our team with the skills needed for better career opportunities.; Our commitment extends to eradicating modern slavery within our supply chain. This involves conducting thorough vetting of suppliers, regular audits, and offering training to recognise and prevent modern slavery, thereby ensuring ethical practices throughout our operations.; Nexus Nova's present efforts reflect a firm commitment to fostering an inclusive, equitable, and diverse workplace, contributing positively to social progress and upholding our values.

  Wellbeing

  Nexus Nova actively promotes health and well-being across all levels of our operations, recognizing the integral role our workforce, partners and contractors, and customers play in fostering an environment of care. We are committed to actions that not only support but elevate the physical and mental health of our contract workforce. Through comprehensive wellness programs, regular health checks, mental health support services, and a culture that prioritizes work-life balance, Nexus Nova ensures a foundation of well-being that permeates every aspect of our work.; Our approach to health and well-being extends beyond our immediate operations to influence our staff, contractors, customers, and the communities we serve. We integrate health and wellness initiatives into the delivery of our contracts, encouraging a shared commitment to well-being. This includes providing resources for mental health, promoting physical activity, and ensuring that our business practices advocate for the health of those we touch.; Community integration is at the heart of Nexus Nova’s ethos. We collaborate closely with clients, users and communities in the co-design and delivery of our contracts, ensuring our work supports and strengthens community bonds. Our initiatives aim to create more cohesive, integrated communities by involving local stakeholders in decision-making processes, fostering a sense of belonging and collective purpose.; Through strategic partnerships, community engagement, and a steadfast commitment to health and well-being, Nexus Nova not only delivers on our contracts but also contributes to building stronger, healthier, and more integrated communities. Our approach demonstrates a holistic vision where business success and societal well-being are interlinked, ensuring a sustainable and positive impact on all around us.

Pricing

• Price: £10,000 to £20,000 a licence a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@nexusnova.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.