Xalient Holdings Limited

Identity & Access Management (IdAM)

Based on a Zero-trust Framework that gives our clients digital identification. Our products offer a complete Identity and Access Management (IdAM) platform that integrates Privileged Access Management (PAM) and Identity Governance Administration (IGA), two essential components of AM. Strong partnerships with  BeyondTrust, Okta, SailPoint, CyberArk, and Saviynt.

Features

• Identity and Access Management (IAM), simplified and resilient authentication procedures
• Privilege Access Management (PAM) with enhanced controls and traceability features
• Multi-factor Authentication (MFA), layered protection against unauthorised breaches.
• Security by design supporting identity and authentication requirements of zero-trust
• Our suppliers include:, CyberArk, Okta, beyond Trust, Saviynt, SailPoint.
• CPE and SaaS for on premise, cloud and hybrid environments.
• ITIL-aligned, ISO/IEC 20000 compliant service management framework.
• Delivered using PRINCE2\Agile SAFe methodologies aligned to best practice.
• Underpinned by SLAs, 24x7 from Accredited Network Operations Centres (NOCs).

Benefits

• 10 years security experience in private and public sectors
• Experienced, vendor\industry certified
• Services utilising best-of-breed and Extended Detection and Response technologies.
• Proactive, flexible, and scalable services supporting compliance and increased ROI.
• Efficient and effective security incident investigation and response.
• One-stop-shop providing a comprehensive and complementary range of services.
• Remove silos and costs via holistic security service strategy.
• Continuous service improvement to meet evolving security requirements
• Support escalation management with all technology vendor partners
• Cyber Essentials Accredited Supplier.

£0 a unit

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmanagement@xalient.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

518356861122863

Contact

Sherry Vaswani
+44 (0)207 096 3100
bidmanagement@xalient.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: In line with our SLA's i.e. from 30 minutes to 1 day depending on priority
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: Our product team undertakes testing of all features including web chat on a regular basis.
• Onsite support: Yes, at extra cost
• Support levels: Please see service description.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: - We provide either onsite (extra cost applicable) or online training to the user base; - User manuals, documents and SOPs are something that are given to the user base; - If required, we also cater for Knowledge transfer sessions to user base
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: MS Excel
• End-of-contract data extraction: Since, the data belongs to the particular client, the relevant Data is transferred to the customers in appropriate formats
• End-of-contract process: - Handing our the data and documentation in appropriate formats is included in the price; - Reverse transition, training to the new provider is not included and shall be charged extra, as appropriate.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • IOS
  • MacOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: User experience (better in the desktop service); - Full modules can be accessed in the desktop service while mobile app may support select modules
• Service interface: Yes
• User support accessibility: WCAG 2.1 AAA
• Description of service interface: The platform provides a Service Module to raise any tickets. Alternatively, the platform can be integrated with a Service Management Tool like ServiceNow
• Accessibility standards: WCAG 2.1 AAA
• Accessibility testing: Our product team undertakes testing of all features including web chat on a regular basis.
• API: Yes
• What users can and can't do using the API: Our platform is API friendly and provides APIs to all standard platforms like ITSM, ERP, CRM etc.; We can train specific users to setup the platform with these or additional platforms using APIs; It is advisable that for API integration, the user contacts us for the work.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: There are multiple levels of customization possible in our platform

Scaling

• Independence of resources: Each client is hosted on a separate instance on our multi-tenant environment. There is scalability option taken so that any additional request for resources is automatically actioned by the environment

Analytics

• Service usage metrics: Yes
• Metrics types: Multiple service usage metrics are provided through off-the-shelf reporting in the platform. This includes usage patterns, forecasting, platform specific reporting etc.; ; We are also happy to build additional reports in the system based on client requirements (to be charged extra, as appropriate)
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: The platform provides options to download data in the form of excel, csv formats which can be stored in the system.
• Data export formats:
  • CSV
  • Other
• Other data export formats: MS Excel
• Data import formats:
  • CSV
  • Other
• Other data import formats: MS Excel

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.99% Availability
• Approach to resilience: 99.9% system availability, Xalient uses failover processes with disaster prevention mechanisms in place.
• Outage reporting: Service Outages are reported through near real-time notifications using emails, SMS and calls (if configured)

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: API token and oauth 2.0
• Access restrictions in management interfaces and support channels: Access to support channels is only granted to administrative users and security check is carried out when a user raises a support ticket. Management interfaces is also locked down to administrative users.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: API token and oauth 2.0

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 22/2/2024
• What the ISO/IEC 27001 doesn’t cover: Development and secure areas are out of scope (such as a SOC), we have secure offices however.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Processes List Below of all Xalient’s Information Security Policies:; • Information security manual; • Nonconformity and corrective action; • Non-Conformance, IS Incident, Improvement and Action Report Log; • Document control; • Effectiveness measurement; • Risk assessment and Treatment; • Information security policy; • Management review; • Personnel screening; • Employee Joiners, Movers, Leaver; • Asset inventory and ownership; • Acceptable Use Policy; • Media Handling; • Hardware, Software, Information and Intangible assets; • Access control policy; • Access Control Rules and Use Access Management; • Cryptographic Control and Key Management; • Physical and Environmental Security; • Operations Security; • Change Management; • Network Access Control procedure; • Supplier Information Security Procedure; • Supplier risk; • Information Security Incident Management; • Collection of evidence; • Information security continuity plan (Business Continuity); • Compliance with Legal and Contractual Requirements

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: All changes are submitted and reviewed weekly on CAB meetings.; ISO20000 aligned
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: We have full endpoint management provided by Sophos, we also use Mimecast and Impersonation Protection. The ISC (information security steering community) assesses threats and risks on a monthly basis. The Information Security Manager assesses threats daily. Our users are all individually firewalled also (zScaler).; Security patches within one week (although they are assessed), all other patches with 45 days.; Vendors, the Government (NCSC), Sophos, Bulletins, the ICO.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: We have no infrastructure, only laptops. We use Sophos endpoint protection which uses realtime analysis of all laptops against the latest malware definitions. This is monitored by our IT team and IT Manager; Alerts are flagged to the individual and they should escalate, however the same alerts are sent to the IT team who would follow up immediately. Any potential threats are quarantined until they can be assessed and traced.; Immediately (in core business hours), outside of business hours it’ll be the following business day.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Everything is flagged and treated the same. We have very few incidents due to our technical controls for automatically restricting and blocking.; Security Team (Information Security Manager, Internal Systems Manager and Chief Operational Officer).; The ISC will co-ordinate breach reporting to the Information Commissioners Office within 72 hours of becoming aware of a relevant breach. They will also evaluate whether the breach is ‘likely to result in a high risk to the rights and freedoms’ of the data subject. If this is determined to be the case the incident will also be reportable to the data subjects without undue delay

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We take our responsibilities towards sustainability very seriously, encouraging all staff members to adopt sustainable practices. Our aim is to engage our staff and stakeholders in identifying and delivering environmental objectives which will eliminate, or at least minimize as far as possible any impact we have on the environment.; To date, we have offset 100 tonnes of Co2, partnering with Make It Wild who have planted trees on our behalf. We plan to offset a further 100 tonnes again this year, as we work towards achieving a carbon-neutral status.; Alongside this, we apply a ‘circular economy’ approach to the re-use of IT equipment, scalability of solutions, flexibility of services and reduction of e-waste as well as operating a paperless office environment.; Furthermore, we are helping our customers migrate their existing power-hungry, on-premise workloads to the cloud, providing scalable, secure solutions that enable them to achieve ESG compliance

  Tackling economic inequality

  Skill Development Culture; ; We focus on attracting, engaging, developing and retaining talented individuals, providing opportunities for career-long learning and development and safe workplaces within an inclusive culture that values diversity.; ; Educational Collaboration; ; Xalient commits to working with educational establishments in the area, in 2021 we collaborated with teams from Leeds University to support and guide c.20 graduates with supervised project work to bring a real-world perspective and experience to their studies.; ; Xalient’s can evidence the following inclusive growth commitments:; ; • Inspire the next generation by working with schools and/or colleges; ; • Develop a Skills Plan including Apprenticeships; ; • Offer training to low paid staff to help them progress; ; • Offer more sustainable ‘green travel’ options to employees; ; • Pay small business suppliers in accordance with the Prompt Payment Code - including a commitment to pay all suppliers within 60 days and to commit to 30 days as the norm; ; • Commit to paying staff the Real Living Wage within an agreed timescale; ; • Other inclusive growth commitments bespoke to the company’s own policies, considered sufficient by the Combined Authority

  Equal opportunity

  Equal opportunity; ; Diversity & Inclusion has especially been at the core of the Company’s principles, since its inception, not least as the Company’s own CEO and Founder is a woman of ethnic origin, in a Technical industry. The Company’s subsequent growth and global expansion has presented the opportunity to further enhance our workforce with the benefits of diversity in every respect. This commitment is implemented and maintained through a number of structured and progressive programmes, such as Development & Mentoring, Training and Performance Management and, more recently, a global ‘Culture & Inclusion Programme’. The Culture & Inclusion Programme is many faceted and carries several initiatives which ensure that all employees ‘have a voice’ across the business and all geographies – an opportunity to influence the shape of the Company and continually improve. Integral to this is the ‘Career Hub’ which provides all employees with learning programmes, career roadmaps, guidance and support to progress within the Company. Communication, shared multicultural recognition and celebrations and wellbeing initiatives, are all also part of the Culture & Inclusion Programme. Workshops are conducted to familiarise and gain commitment to the programme and continual activity retains the interest, knowledge and understanding across the business. We are proud that our diversity statistics are far higher than the Industry average for gender and ethnic origin, at all levels in the Company.

  Wellbeing

  We recognise how important it is that our staff have a healthy work/life balance and offer several wellbeing activities to ensure we support each and every member:; Xalient provide an Employee Assistance programme to which employees can access an app called My healthy advantage. The health and wellbeing app provides proactive wellbeing tools and engaging features. Each feature has been carefully built with the user’s wellbeing in mind. Designed to improve the mental and physical health of the users by using personal metrics to set bespoke goals and achievements.; We provide monthly wellness seminars the most recent being: A practical guide to reducing stress. We have an external NLP coach who heads theses seminars and offers help and support if needed. All seminars are recorded for staff who are unable to attend to view when they have time.; ; Members of Xalient are MHFA’s (Mental Health First Aider’s) ensuring a point of contact for other staff to reach out and always be available to offer help and support or just to talk.; ; All office staff are given the option of hybrid working with a 60/40 split ensuring they have equal amount of work/life balance. This has been part of our working contract since the pandemic and we will continue to offer this to all employees it is vital that all members of staff feel they have a healthy work/life balance.; For our new starters we offer a ‘buddy’ system to which we pair new staff with someone who is outside their team and someone who can support, reach out to and help new members to relax during the nerve-wracking first few months, we believe our buddy system helps our employees feel supported and valued. Making employees feel like they're part of the Xalient team which improves both morale and retention.

Pricing

• Price: £0 a unit
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmanagement@xalient.com. Tell them what format you need. It will help if you say what assistive technology you use.