S3 Ltd

Druva - Cloud Backup - InSync / Cloud Ranger / Phoenix

Comprehensive backup and protection for Microsoft OneDrive, Exchange Online, SharePoint, Microsoft Teams and Salesforce, as well as Endpoints: Linux, Android & Mac OS.
Backup for core AWS services. Oracle, and SQL databases on AWS.
Backup for database and VM data, NAS utilising the cloud.

Features

• Cloud based dashboard & reporting platform
• Individual message and mailbox restore
• Individual Teams Chat Restore
• Sharepoint Site restore
• Automatic Backup inclusion for new sites
• Global deduplication of data across multiple sources
• Backup and Recovery of diverse data sources
• VMware File level recovery
• Tiering of data for Long term retention within cloud
• On premise data caching

Benefits

• Provides Immutable backup for Office 365
• Allows user self service
• Provides GDPR compliance
• Enables FOI searches
• Protects from Ransomware
• Provides in cloud backups for Cloud Native Apps
• Provides on-prem backup to the cloud
• Covers all NAS and on-prem servers

£24 a user a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tony.mason@s3-uk.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

518639299335571

Contact

Tony Mason
01628 362784
tony.mason@s3-uk.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: The Service is cloud based and constraints are likely to be end user specific. The only key restraint is this service only holds backup data in AWS clouds
• System requirements:
  • Normal levels of access to users data for backup
  • Optional local cloud cache

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Business critical offered as standard with priority of response set by customer. Critical having 1 hour initial, high 2 hours, medium 4 hours and low 8 hours. We offer premium support (at a cost) with critical being 30 mins, high 1 hour, medium 2 hours, and low 4 hours ; Business critical offered as standard with priority of response set by customer. Critical having 1 hour initial, high 2 hours, medium 4 hours and low 8 hours. We offer premium support (at a cost) with critical being 30 mins, high 1 hour, medium 2 hours, and low 4 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Unknown
• Onsite support: No
• Support levels: Business critical offered as standard with priority of response set by customer. Critical having 1 hour initial, high 2 hours, medium 4 hours and low 8 hours. We offer premium support (at a cost) with critical being 30 mins, high 1 hour, medium 2 hours, and low 4 hours ; Business critical offered as standard with priority of response set by customer. Critical having 1 hour initial, high 2 hours, medium 4 hours and low 8 hours. We offer premium support (at a cost) with critical being 30 mins, high 1 hour, medium 2 hours, and low 4 hours
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Once the service is activated, we have a Sales engineer, customer success and customer support team all available to assist with successful onboarding. Druva operates a knowledge base portal for help and configuration documentation as well as free online learning videos to assist with service training
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Users can extract data manually from within the system at any time. An bulk export service is available at an additional cost
• End-of-contract process: All customer data is deleted

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: There is a GUI Portal that allows users to access all aspects of the backup service
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Unknown
• API: Yes
• What users can and can't do using the API: We are able to provide APIs for Audit trail, file server, NAS, CloudCache, Organization, Storage, VMware and Alerts.; Please see following link to see documentation outlining all requirements:; https://developer.druva.com/reference
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Logos can be changed to white label the service

Scaling

• Independence of resources: The service is cloud provisioned and right sized for each individual organisations workload demands. The right sizing of the cloud environment ensure performance demands are comfortably met. The service is scalable using Amazon AWS Compute and Storage for all Servers, allowing it to use further resources as and when necessary. No further customer investment in additional technologies is necessary to ensure scalability of the service - this is included in the service cost

Analytics

• Service usage metrics: Yes
• Metrics types: Service availability, ; deduplication rates, ; successful backups, ; successful restores, ; Active users, ; license allocation, ; growth rates.; Not limited to the above and many more available
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Druva

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Other
• Other data at rest protection approach: Data at rest (DARE) in the storage environment is protected by AES 256 Bit encryption. Further the AWS datacentres we use meet the following physical security needs Physical access control, complying with SSAE-16 / ISAE 3402; Encryption of all physical media; Scale, obfuscating techniques, or data storage sharing
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can extract data manually from within the system at any time. An bulk export service is available at an additional cost
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: To protect data in flight, Druva uses industry-standard Transport Layer Security (TLS) for all data transmitted to the Druva Cloud Platform. Further, data at rest (DARE) in the storage environment is protected by AES 256 Bit encryption.

Availability and resilience

• Guaranteed availability: We provide an SLA of 99.5% uptime and 99.99999% Customer Data durability
• Approach to resilience: The cloud instance for the customer is always replicated between 3 physically different data centres as part of the Amazon AWS availability zone feature. In the case of access being not available from 1 datacentre, the customers instance will be instantly available from 1 of the 2 further datacentres.
• Outage reporting: Outages of the system availability or the storage component are communicated to all assigned administrators within a cloud instance via email as well as via the Support Portal. An online dashboard also reports instance of global outages

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Users and management are separated and controlled with separate authentication portals. RBAC is also used to determine a users level of system access
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISAE 3000 Type II
  • Safe Harbor
  • HIPAA Compliant
  • AWS holds ISO/IEC 27001:2013 is verified by EY CertifyPoint

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: We undergo an annual SOC 2 Type 2 and HIPAA audit
• Information security policies and processes: Druva's security program is based on NIST 800-53, documented policies include:; Access Control Policy; Audit and Accountability Policy; Awareness Training Policy; Clear Desk Policy; Configuration Management Policy; Contingency Planning Policy; Identification and Authentication Policy; Information Security Policy; Information Technology Policy; Media Protection Policy; Personnel Security Policy; Physical & Environmental Security Policy; Position Designation Policy; Risk Assessment Policy; Secure Development (SDLC) Policy; Security Planning Policy; Server Security Policy; System Acquisition Policy; System & Information Integrity Policy; System Maintenance Policy; Vendor Management Policy; Wireless Communication Policy; Business Continuity Plan

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Druva uses industry tools from third parties to help manage and deploy our own change management policies. Any changes are controlled under project management and done with validated testing to ensure changes are stable
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Druva defines its own policies and maintains a high level awareness of industry approaches and fixes to defined issues and ensures adoption of these fixes as soon as is possible. We use our own defined processes for this.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Druva defines its own policies and maintains a high level awareness of industry approaches and fixes to defined issues and ensures adoption of these fixes as soon as is possible. We use our own defined processes for this. Druva's Cloud Operations team monitors the services on a 24x7x365 basis. Systems are monitored with host based intrusion detection and AWS activity logging that is centralized in Druva's logging infrastructure.; ; Customers will be notified of identified security incidents within 48 hours of discovery.
• Incident management type: Supplier-defined controls
• Incident management approach: This is a Druva defined process for incident management and escalation. Druva has a documented Incident Response Plan that includes steps to respond to security incidents including identification, investigation, response, mitigation, customer notification, and root cause analysis.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity

  Fighting climate change

  https://www.druva.com/about/corporate-responsibility; We work to make our business more environmentally sustainable, while helping customers reduce their own environmental footprints through the adoption of cloud. Our cloud-native data protection platform, which eliminates complex infrastructure, is hosted on AWS cloud-based platforms, allowing us to leverage economies of scale that reduce carbon emissions and electricity usage. For more about Druva's energy sustainability efforts, read this brief.; No direct greenhouse gas emissions, leveraging the AWS cloud; Motion sensor-controlled lighting in the office; Free electric vehicle charging at the office; Hybrid workplace and reduced business travel; In-office recycling program (includes hardware); In-office cups, plates and cutlery are recyclable or compostable; https://www.druva.com/about/corporate-responsibility

  Covid-19 recovery

  Please see Druva Website: https://www.druva.com/pandemic-response for information on:; Safeguarding customer data ; 24×7 Global support availability and Zero service disruption; Protecting your remote workforce ; Druva employee safety ; How to stay updated

  Equal opportunity

  One of Druva’s defining values is diversity of thought. We believe that creating and maintaining an equitable, inclusive culture drives innovation and challenges the status quo, so that we can continue to deliver exceptional products and services to our customers around the world.; Foster a culture of inclusion at the workplace to build an employee base that reflects the diverse customers we serve globally; Donations and contributions to various charitable organizations globally (e.g. ambulance donations and scooters for women police officers in Pune, India and Marine Toys for Tots in United States); Offsite volunteer activities, including Second Harvest and Ronald McDonald House; https://www.druva.com/about/corporate-responsibility

Pricing

• Price: £24 a user a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Depending on the product or product combination, a Druva engineer will engage for kickoff and assist with setup. Trials typically run for 2-4 weeks. Contact Security Software Solutions on sales@s3-uk.com
• Link to free trial: Sales@s3-uk.com

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tony.mason@s3-uk.com. Tell them what format you need. It will help if you say what assistive technology you use.