EPIMORPHICS LIMITED

Epimorphics Data Platform

Our data platform enables organisations to transform, manage and integrate data from a wide variety of systems, then make that integrated data available for consumption through easy to use modern APIs and data applications. Customised data-transformations can be used to ingest data from lots of sources including near-real-time data streams

Features

• flexible, high performance data storage replicated for fault-tolerance and scalability
• fully standards-compliant linked data and FAIR data publication
• codelist, vocabularies and other reference data publication and management
• Data Catalog, Concept Store, Measurement Store and other optional components
• examples include publishing near-real time data
• ingest data from a wide variety of sources
• data quality, validation and data quality integrated with data flows
• data integration - high-performance with large data volumes
• hosted and managed enterprise Data Platform Service
• enable advanced front-end app interfaces beyond the standard UI

Benefits

• robust, reliable publication of sustainable, trusted and usable 5-star data
• adaptive/flexible platform can be grown to meet changing needs
• deployment flexibility on the cloud or within your own infrastructure
• provide customers with integrated, live updates twenty-four hours a day
• build data integration into your transforming organisation
• bring data from your legacy systems into one place
• publish high-quality data that is actually used
• enable teams to start integrating, managing, curating and using data
• data sharing via flexible APIs and bulk download
• Improved data governance for architecture and data custodians

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at procurement@epimorphics.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

518691703484252

Contact

Alex Coley
0127 5399069
procurement@epimorphics.com

About your service

• Service categories:

  Application Development and Deployment

  Data management

  Database management systems

  • Relational Database Management Systems
  • Graph Database Management Systems

  Database administration and development

  • Database Administration
  • Database Replication
  • Data Modelling
  • Database Development and Optimization

  Data integration and intelligence

  • Data Ingestion and Transformation Software
  • Data Access Infrastructure Software
  • Master Data Intelligence Software
  • Metadata Management Software
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No specific constraints
• System requirements:
  • Modern web browser
  • Web access from customer site (http and https)

User support

• Email or online ticketing support: Yes
• Support response times: Dependent upon specific implementation but adaptable. Generally within 4 hours during support hours (08:30-17:00, Monday to Friday, excluding UK public holidays). See Service Definition documents for further details.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: Support levels are agreed with the client during the setup phase. We also provide an incident reporting service. See our Service Definition document for full details.; ; We include: availability and support response SLA, bug fixing, security updates, backups, new software versions as part of our base service.; Additional support time, for miscellaneous help and advice, answering end user questions etc is also available.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We offer support in getting started as an extra or via our dedicated Data Publishing service under Cloud Support. We also provide training via our Linked Data Training Service.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: No user data is collected by the system – the only data stored on the data platform is data supplied by the client or server logs. On termination of the contract all client data will be securely deleted. During the life of the contract clients can request access to a copy of all the data stored on the system. We have also supported public sector clients in transitioning the technology to their own infrastructure.
• End-of-contract process: On termination of the contract all client data will be securely deleted. We can support clients in transitioning the technology to their own infrastructure or alternatives at additional cost.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: We use responsive design wherever possible
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: For all service levels an API is provided for access to the data. Full customization of this API is possible through our optional extras. For the fully flexible service level, an API is provided to enable automated update, conversion and publishing of data updates. On-boarding of new data sources and new data formats, is not available through the API but requires configuration through our Data Platform Service as an extra. Test environments can be provided and configured.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Some customisation work is available as a optional extra, or by using our associated support services, buyers can carry out extensive customisations of this service - see service description document

Scaling

• Independence of resources: Each customer account is separately provisioned in a customer-specific Virtual Private Cloud with completely separate compute and networking resources, ensuring complete independence. Within an individual customer service then contention between different end users of the service is managed through a set of Quality Of Service rules implemented by an ingress proxy. These QoS rules limit request rates and concurrent connections for each category of end service user, and request category, to ensure fair use of the resources.

Analytics

• Service usage metrics: Yes
• Metrics types: Request counts (real time dashboard available) and full web server logs allowing clients to breakdown requests by URL, client and requester IP. We can install analytic tags on pages to allow clients to perform their own detailed usage and user journey analysis. Regular reports can be provided as part of our fully flexible service level.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: The service is designed to export data - as a data publishing platform
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • RDF
  • RESTful API
  • JSON-LD
  • TTL
  • XML
  • SPARQL
  • GraphQL
  • Batch-API
  • CSVW
  • Others
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • RDF
  • TTL
  • JSON-LD
  • GeoJSON
  • XML
  • CSVW
  • Restful API
  • SPARQL
  • Others via data connectors
  • Whatever file format a data providers wants to use

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Network operates as a Virtual Private Cloud (VPC) within Amazon Web Services infrastructure providing full subnet isolation. Administrator access is through passwordless ssh and TLS (>1.2).
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Network operates as a Virtual Private Cloud (VPC) within Amazon Web Services infrastructure providing full subnet isolation. Administrator access is through passwordless ssh and TLS (>1.2).

Availability and resilience

• Guaranteed availability: We typically host services on AWS who provide no availability guarantees, so we do not offer an SLA on availability. In practice, however, we achieve more than 99% availability. For the fully flexible service specific SLA options can be discussed. Multi-Region and Availability Zones options are available to allow for increase SLA guarantees.
• Approach to resilience: Apart from our entry level service all services are offered on replicated servers operating in different availability zones.
• Outage reporting: Outages are detected using configurable service monitoring probes via a mix of industry-standard monitoring software (Prometheus / Alertmanager, Sensu) and external cloud-based uptime services. Outages are reported through a notification service that allows for both real time (slack) and email delivery of notifications. Just as important, we collect a rich range of metrics at the infrastructure and workload level that support dashboards and alerts, allowing us to detect many service health issues (such as overload or reducing disk space) before they lead to outages. Real time notification of application software errors via Sentry and Prometheus / Alertmanager round out the approach.

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: Management access for the underlying tooling is configurable to use username / password, OAuth2 based Identity federation service or other methods. This would be configured upon setup. Including requirement to use: Multi-Factor Authentication (MFA), Public key authentication (including by TLS client certificate) or Identity federation with existing provider (for example Google apps)
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We take security of our service seriously. All management of the service take place over encrypted channels (TLS/SSH). The service runs in a Virtual-Private -Cloud with full subnet isolation which limits the attack surface. Instances of the service have been subjected to several formal penetration tests by external third-parties and been approved. Any (minor) weaknesses discovered by testing have been mitigated. We use shared infrastructure management cookbooks to embody best-practice for server configuration. We perform regular service updates to apply security patches for underlying software. We subscribe to security-alert channels for that software and apply emergency security patches if necessary.
• Information security policies and processes: Information security is the responsibility of all employees, who are expected to be aware of security best practice and to apply it in ways commensurate with the nature of our service and of the data we hold. We have a flat management structure and it is the responsibility of the company directors to ensure appropriate security best practice is applied. We will have Cyber Essentials before GCloud 15 and a plan to achieve Cyber Essentials Plus accreditation and expect to move towards full ISO27001 accreditation through further formalisation of our security policy and processes. We use a Information Security Management Tool for tracking Policy Compliance and implementing other automated controls.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All elements of the service run as containerized workloads. Container images are tagged with metadata to track origin from the source through to final running deployment. Configuration is fully managed using an Infrastructure as Code approach - the entire service configuration is defined in declarative deployment files under git-version-control, which automatically configure the running cluster. Configuration changes are implemented through git PRs and commits which allows for peer-review of proposed changes, including for security issues, and full traceback after deployment. This process is informed by automated security vulnerability scans of both source and deployable images.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Instances of the service have been subjected to several formal penetration tests by external third parties and been approved. When appropriate lessons learned from these tests are embodied in operational cookbooks to ensure they are applied to future systems.; ; We maintain a regular maintenance schedule for update of service components and have automation to simplify the update process. All services are updated at least monthly and typically more frequently. We subscribe to security alert channels for relevant software and adjust our update schedule if priority patches are needed, including performing out-of-hours emergency patching when necessary.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our protective monitoring processes are tailored to the nature of our service. As an open data service provider our most significant vulnerability is denial of service, including accidental denial of service from bad clients. We detect this through automated service availability monitoring, real time performance metric dashboards and server logs. Responses include blocking requestors, rate throttling, and modifying service API implementation to remove DOS vulnerabilities. Responses times are detailed under service levels.; ; System compromise leading to data change would be detectable through server logs recording authorization requests and update transactions. Data is redundantly stored at multiple levels enabling quick recovery.
• Incident management type: Supplier-defined controls
• Incident management approach: We provide extensive monitoring for our services; most incidents are detected by our own monitoring, though we provide an email mechanism for users to report incidents. Following an incident we provide an email summary to any affected customers.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0.5%
• Between £500,001 and £1,000,000: 1%
• Between £1,000,001 and £2,500,000: 2%
• Between £2,500,001 and £5,000,000: 3%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 8b7e5713-df5d-4fc1-a447-43d0351dd183
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at procurement@epimorphics.com. Tell them what format you need. It will help if you say what assistive technology you use.