REDMOOR HEALTH LIMITED

Redmoor Health EDGE

Redmoor Health EDGE is a primary care analytics platform that brings key national and local datasets into a single view.

It supports practices, PCNs and systems to benchmark performance, identify variation and track improvement over time.

Features

• Combined primary care datasets.
• Data includes: NHS App, online services, OC data, telephony, FFT
• GP Patient Survey integration and population insights.
• Income and activity data to support planning and assurance.
• Benchmarking across practices, PCNs and systems.
• Trend and variation analysis.
• Thematic views for access, digital, prevention and operational delivery.

Benefits

• Helps teams understand performance quickly and clearly.
• Supports targeted improvement across practices and neighbourhoods.
• Reduces time spent gathering and interpreting data.
• Enables consistent reporting for PCNs, places and ICBs.
• Provides single source of truth for digital and operational metrics.
• Supports planning for access, digital maturity and prevention programmes.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Dan@redmoorhealth.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

519156872110951

Contact

Dillon Sykes
0161 672 9778
Dan@redmoorhealth.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
  • Adult Social Care
  • Children's Social Care
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud
• Service constraints: There are no services constraints we are aware of.
• System requirements:
  • Access to the Internet (eg: HSCN).
  • Any Windows or Mac computer.
  • Most Internet Browsers

User support

• Email or online ticketing support: Yes
• Support response times: Redmoor Health aims to respond to all contacts immediately (by phone or email), but no later than within 2 hours. Support is available Monday to Friday, 9 to 5.30 (excluding Bank and Public Holidays).; ; Extended hours and weekend, or 24/7 cover can be made available, however additional charges may apply.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes
• Support levels: Redmoor Health aims to respond to all contacts immediately (by phone or email), but no later than within 2 hours. Support is available Monday to Friday, 9 to 5.30 (excluding Bank and Public Holidays).; ; Extended hours and weekend, or 24/7 cover can be made available, however additional charges may apply.; ; In addition full support is given during the implementation and ongoing usage of the EDGE, and regular Account Management meetings are held to discuss overall progress with the partnership.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Redmoor Health EDGE serves as a dashboard enabling GP practices and PCNs to assess their digital health capabilities against key metrics.; ; By consolidating and visualising national datasets, including patient registrations, NHS app uptake, electronic prescription services, and more, it facilitates benchmarking against regional and national trends.; ; This tool aids in tracking progress over time and identifying areas for improvement, supporting the transition to Modern General Practice Access models.; ; We provide full onsite and online support, training and advice and guidance to help our customers monitor and improve their digital maturity.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Redmoor Health provides EDGE as a unique offering, developed with and adopted by the NHS.; ; Should the situation ever arise where any data (EDGE contains no patient identifiable data) needs to be migrated at the end of a contract to another supplier, we will work with that supplier and the customer to ensure a smooth transition.
• End-of-contract process: Redmoor Health provides EDGE as a unique offering, developed with and adopted by the NHS. ; ; Should the situation ever arise where any data (EDGE contains no patient identifiable data) needs to be migrated at the end of a contract to another supplier, we will work with that supplier and the customer to ensure a smooth transition. We will ensure a data file (no additional charge) of all data is provided for the customer.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: No
• Customisation available: Yes
• Description of customisation: By the very nature of the EDGE, the customer will on each occasion configure what their requirements are, what their goals are and what data from those drawn upon, that they wish to visualise and compare against (eg: over what time period, which metrics, etc). Overall, EDGE is highly configurable, whilst the core software obviously, remains the same.

Scaling

• Independence of resources: By being hosted with Amazon Web Services (AWS), EDGE for each customer has fully saleable and independent resources, such that should demand ever require it, resources can be increased so there is no impact on service to any customer.

Analytics

• Service usage metrics: Yes
• Metrics types: Redmoor Health EDGE provides a full range of service metrics. to show usage, access, uptake and a host of other useful information to ensure customers are getting best value from the solution.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Any data required to be exported can be done so via a .csv file.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Redmoor Health's EDGE is a tool generally used during normal business hours rather than overnight or at weekends. ; ; However, we aim to make the tool available at all times, and will contract for 99.9% availability, to allow for some planned maintenance.
• Approach to resilience: By being hosted with Amazon Web Services (AWS), EDGE for each customer is fully resilient with various techniques used to ensure it is always available when required (eg: multi zone, failover, geographical spread etc). ; ; It is worth noting that general usage of EDGE would be during normal office hours and it is not a "mission critical" service to day to day clinical operations.
• Outage reporting: All outage reporting is via email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management and support channels is strictly controlled, with only the CTO (and limited delegated authority) having the ability to sign off and grant this.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Redmoor Health operates an information security management system covering all aspects of governance around security. ; ; Regular training for staff is provide, all inductees are onboarded through a programme including information management security and we take security governance very seriously. ; ; Our approach is not yet externally accredited but may well be in the future.
• Information security policies and processes: All security policies and processes are overseen by our Chief Technology Officer, working with other members of the Executive, as are any security alerts or incidents, should they ever arise.; ; Our policies and process cover the full range of security and data protection areas from GDPR clauses in contracts, to password policies, firewall management, threat assessments, regular penetration tests, all aspects under the NHS Data Security and Protection Toolkit assessment standard and so on.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Change requests are raised by the customer or internally by the Redmoor Health team.; ; All changes are reviewed and results are communicated back to the change owner for a review of the impact of any work as well as technical feedback.; ; All this happens prior to any work being carried out.; ; Once a change is carried out, all parties are notified of the change and of its success (or any issues that arose).
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: By using AWS, Redmoor Health is using one of the most secure and largest data centre providers on the planet. AWS ensure EDGE is protected via schedule daily scans, looking for the most current vulnerability signatures.; ; Scan results are collected in a secure, central store, and automated reporting alerts AWS and Redmoor Health service teams to any issues.; ; If there are any missing patches, security misconfigurations, or other vulnerabilities in the environment, these are immediately resolved.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: By using AWS, Redmoor Health is using one of the most secure and largest data centre providers on the planet. AWS continuously monitor for signs of compromise.; ; As well as automated security monitoring and the associated alerts, all staff receive suitable training.; ; When suspicious activity is detected it is escalated and at the same time appropriate action is taken to resolve.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: By using AWS, Redmoor Health is using one of the most secure and largest data centre providers on the planet.; ; When an incident is detected it is qualified with respect to its impact and the number of users affected. If it is a Major incident, this is escalated and communicated to relevant internal and external stakeholders, staff and customers.; ; Updates are provided throughout a major incident and a full incident report follows over the next month along with a full root cause analysis.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2.5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 7.5%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 12.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 216dddbc-5106-44a4-9c4f-c69b26fcbd2d
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Dan@redmoorhealth.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.