SPECTRUM GROUPE LIMITED

Atlassian Platinum Solution Partner

Spectrum provide consultancy, training, support, hosting, licence management and marketplace apps for all Atlassian products in JIRA, Confluence, JIRA Service Management, Opsgenie, Bitbucket, Trello and Bamboo.

Features

• Project Management
• Software Development
• Defect Tracking
• Document Management
• Collaboration Software
• Service Desk ITSM
• System Monitoring
• Dashboard Reporting
• Platform Migrations
• Licence Management

Benefits

• Encourages Agile Software Development
• Encourages Team Collaboration
• Extensibility to work with third party applications
• Extensibility to work with thousands of Apps
• Products suitable for companies of any size

£900 a unit a day

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact.uk@spectrumgroupe.fr. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

519275085185964

Contact

Kevin McGuire
0204 538 7243
contact.uk@spectrumgroupe.fr

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Private cloud
  • Community cloud
• Service constraints: N/A
• System requirements:
  • CPU: Quad core 2GHz+ CPU
  • RAM: 6GB.
  • Minimum database space: 10GB.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Questions: Response & Resolution = 3 Days; ; No Support Services over a weekend.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Support Window: 5 days a week (Monday - Friday): 9.30am - 18.00pm.; ; 140 Hours (5 Days) at £120 p/h = £4,800 per annum; 280 Hours (10 Days) at £110 p/h = £8,800 per annum; 3>120 Hours (> 15 Days) at £100 p/h = £12,000 per annum; ; Spectrum provide both a technical account manager and cloud support engineer
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We offer 'starter packages' which include the following:; ; 1. Tool installation and basic configurations; 2. Licence management; 3. Training (online and classroom based); 4. Documentation
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The customer has no need to extract their data, it remains hosted within their on-premise platform or cloud based platform
• End-of-contract process: A Spectrum Contract can include:; ; 1. Services; 2. Licences (with partner discount); 3. Hosting; 4. Support Services; 5. Marketplace Apps; ; Additional costs can include Platform Discovery Evaluations, Licence Estate Assessments and Health Check Audits which act as a prerequisite before any Services are carried out.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: https://www.atlassian.com/software/jira/mobile-app; ; Features are the same, jus screen sizes and layout are different between desktop and browser
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: JIRA Service Management web based portal
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: We test our software using a variety of screen readers and browsers. We've found the following combinations provide the most accessible experience when using our products:; ; If you're using Windows, we recommend using NVDA with Firefox.; ; If you're using OSX, we recommend using VoiceOver with Safari.
• API: Yes
• What users can and can't do using the API: The Jira REST API enables users to interact with Jira programmatically. This API is used to build apps, script interactions with Jira, customer requests (JIRA Service Management) or develop any other type of integration.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customise the tool configuration deployments Spectrum undertake on all Atlassian products implementations (JIRA, Confluence etc). For JIRA Software, examples include workflows, screens, fields, schemas, permission schemes etc.

Scaling

• Independence of resources: Spectrum offer dedicated resources per customer to deliver the work. Resources will not be moved onto other customers until a) the work is complete and signed off b) customer requests alternative options. Technical delivery resources have 3 months notice periods in their contracts, therefore minimising the risk to customers should they decide to leave Spectrum.

Analytics

• Service usage metrics: Yes
• Metrics types: Spectrum uses the Atlassian marketplace App called Insight Asset Management, which is a great tool for Users to access metrics when they need them- during sprint planning, checking in at the daily standup, or optimising delivery. You can find Insights in the upper right hand corner of the board, backlog, and deployments view when using JIRA Software.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Atlassian Licences

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: We encrypt customer data in transit and at rest on Atlassian Cloud products using secure, authenticated, and industry-accepted encryption mechanisms. All customer data stored within Atlassian Cloud products and services is encrypted in transit over public networks using TLS 1.2+ with Perfect Forward Secrecy (PFS)
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: All Atlassian products have the functionality for users to export their data by using the 'Export' button, usually in a CSV/Excel format.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Support Window: 5 days a week (Monday - Friday): 9.30am - 18.00pm.; ; SLA's:; System Restoration: 2 Hours (maximum response time); Major/Minor Correction: 5 days (maximum response time); Improvement: < 3 Weeks (maximum response time); Questions/Admin: 3 days (maximum response time); ; Customers are refunded any breach of SLA's on a case by case basis at the discretion of both parties.
• Approach to resilience: Available on request
• Outage reporting: Outages are reported via a Service Desk support request

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
• Other user authentication: Single Sign On (SSO)
• Access restrictions in management interfaces and support channels: There are three levels of permissions in Atlassian products (Confluence etc) using permission schemes:; ; Global permissions; Space permissions; Page restrictions.
• Access restriction testing frequency: Never
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
• Description of management access authentication: SSO

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Spectrum follow the ISO27001 policy on security which is in the process of being implemented.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Spectrum Configuration Management approach:; ; Standard changes: Pre-approved changes that are low risk, performed frequently, and follow a documented process (for example adding memory or storage); ; Normal changes: Non-emergency changes that require further review and approval by Spectrum board such as upgrading to a new content management system etc; ; Emergency changes: Changes that arise from an unexpected error or threat that needs to be addressed immediately (for example implementing a security patch or resolving a major incident)
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Spectrum and Atlassian undertake a vulnerability management process on all their products:; ; Network and Wireless Assessment which identifies possible vulnerabilities in network security:; ; Host Assessment; Database Assessment; Application Scans; Determine Critical and Attractive Assets; Conduct Vulnerability Assessment; Vulnerability Analysis and Risk Assessment; Remediation
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Atlassian's process for incident monitoring can be found here; ; https://www.atlassian.com/trust/security/security-incident-management
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: https://www.atlassian.com/trust/security/security-incident-management

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Available on request
• Covid-19 recovery:

  Covid-19 recovery

  Available on request
• Tackling economic inequality:

  Tackling economic inequality

  Available on request
• Equal opportunity:

  Equal opportunity

  Available on request
• Wellbeing:

  Wellbeing

  Available on request

Pricing

• Price: £900 a unit a day
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Free licence trial of all Atlassian products and some Platform assessments/audits and health checks free of charge.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact.uk@spectrumgroupe.fr. Tell them what format you need. It will help if you say what assistive technology you use.