FindMyLost
FindMyLost is a cloud platform that can be customized on the company Lost Property process, integrated with its corporate legacy systems and with an innovative UX web-responsive in white-label at a dedicated URL. The first multi-tenant Lost Property platform supports the centralization of the operations handling different businesses and locations.
Features
- Powerful searching when handling customer enquiries
- white label customized solution
- multi-translation for matching module
- Image recognition software for quickly registering found items
- tracking all activities
- integrated shipping & integrated payment of recovery fees
- integrated chats with automatic messages
- Detailed reporting dashboard
- patented tecnology for giving legal value to the dataabase
- Customisable fields and outbound customer emails
Benefits
- publish content from multiple devices and from remote
- Reduce time spent managing lost and found by 60-80%
- enhance Customer Experience
- higher return rates on the market
- different accounts for different roles steamlining operations
- increasing of brand recognition
- cost cutting & generate revenues
- seamless experience
- avoid freud thanks to a patented technology
- centralize operations
Pricing
£0 to £0 a licence a month
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
5 1 9 2 9 9 5 6 3 2 2 3 1 8 8
Contact
FINDMYLOST SRL
ELENA BELLACICCA
Telephone: +39 3289422833
Email: sales@findmylost.it
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
- We work in staging for updates so no downtimes for users.
- System requirements
-
- Have a pc/tablet/smartphone to use
- Internet connection
- Latest version of browser
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
30 minutes during weekdays.
Around 2 hours during weekends. - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
We provide quick replies and held the user in every step of the process once they contact us via email or website form
There are no additional costs for more support.
We provide a technical account manager during weekday 09:00-18.00 - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- We provide online training supported by e-e-learnings videos, onsite training and a user guide file.
- Service documentation
- Yes
- Documentation formats
-
- Other
- Other documentation formats
-
- Video of e-learning
- Live demo
- End-of-contract data extraction
- Once the contract ends, they can extract the data by themselves from the dashboard and it will be sent via email
- End-of-contract process
- At the end of the contract, the business client will be able to extract it's database and all the historical transactions. Afterwards FML team will deactivate the tenants.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- No differences, it' s a web application mobile responsive
- Service interface
- No
- User support accessibility
- None or don’t know
- API
- Yes
- What users can and can't do using the API
- We will provide a set of APIs and relative documentation
- API documentation
- Yes
- API documentation formats
- Other
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
-
B2B partners receive a white-label solution customised based on their needs and processes. the end-users cannot customise it, only FML staff can do it.
We can customize roles-accounts, storage locations, shipping/not shipping , recovery fee pricing per categories/no recovery fees, visibility on the database, email notifications, automatic messages in chat, autoarchive of items, automatic email sento to user, C2C feature and a number of other details which support the process.
Scaling
- Independence of resources
-
We have a strong scalable infrastructure based on AWS
Verticle scaling of AWS servers. Additional resources are deployed automatically. We also continuously monitor our servers, API gateways and endpoints.
Analytics
- Service usage metrics
- Yes
- Metrics types
-
Average feedback (1-5): FML’s platform is capable of collecting feedback from customers;
Shipped returned items;
Total items added;
Totale researches;
New users per day;
Alerts sent;
Average days from item publication to assignment
User registrations per day
YTD total items assigned
% YTD assignments via FML
% YTD assignments not via FML - Reporting types
-
- Real-time dashboards
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- User control over data storage and processing locations
- No
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- In-house
- Protecting data at rest
- Physical access control, complying with another standard
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
- On the platform there are instructions and guidelines regarding how to export their data. They can do them by themselves. An excel file is sent via email
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
-
Generally we negotiate SLA time by time with the client and we include it in the contract.
FML accepts no responsibility for the results that may be obtained from the use of the Website or App, Service, Information or Content. Your use is at your own risk and responsibility. The Website and App, Information, Service and Content are provided "as is". FML, its licensors, and its suppliers, to the fullest extent permitted by law, disclaim all warranties, express or implied, statutory or otherwise, including (but not limited to) implied warranties of merchantability and non-infringement of third party rights. - Approach to resilience
-
It's available on request, however FML servers are hosted in the UK, currently with Amazon Web Services.
Amazon’s data centers operate in alignment with the Tier III+ guidelines.
AWS will use commercially reasonable efforts to make Amazon EC2 and Amazon EBS each available with a Monthly Uptime Percentage of at least 99.99% - Outage reporting
- Via email alerts sent to the IT team
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Different roles in the organisation can have a different type of account which has different rights on the sw.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- Yes
- CSA STAR accreditation date
- 02/11/2021
- CSA STAR certification level
- Level 1: CSA STAR Self-Assessment
- What the CSA STAR doesn’t cover
- None
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- We have some internal SOP. FML is compliant with EU data schemes and law such as GDPR.
- Information security policies and processes
-
https://www.findmylost.it/en/company/profile.html
Written Information Security Policy.
Security Incident/Breach Response Plan.
Data Retention Plan.
Disaster Recovery Plan.
Security Plan for on-site/physical security.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- FML follow an AGILE scrum methodology, managed by the Head of Product who reports directly to the board. Security reviews are part of the development process.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
-
AWS provides secure hosting infrastructure.
FML receives open source threat feed information.
Patches, bug fixes and updates are usually deployed every week. High risk patches will be prioritised and deployed as soon as possible. - Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- FML responds to incidents immediately, as soon as they're detected. A variety of monitoring services are used to ensure FML are notified as soon as possible of any incident or downtime.
- Incident management type
- Supplier-defined controls
- Incident management approach
-
We have a pre-defined process for managing incidents.
Users report incidents directly to their account manager.
Issues are recorded and prioritised by CTO.
All relevant parties are notified as required by internal policies such as our Data Breach Response Policy and external standards such as GDPR.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
Service boosts adoption of circular economy as brings significant impact on the waste generated by the lost items that eventually, if not return to the owner, result in being disposed. - Covid-19 recovery
-
Covid-19 recovery
Our service provides a less necessary to have direct physical contact with others. - Wellbeing
-
Wellbeing
The service raises the chance for low income households to get back valuable financial-wise assets.
Pricing
- Price
- £0 to £0 a licence a month
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
-
We may offer the service for free if the company agrees that FML can cash in a recovery fee from the user for each item returned. this model is subjected to SLA
no limited time period, it doesn't exclude anything
the Set up fee still needs to be paid