FINDMYLOST SRL

FindMyLost

FindMyLost is a cloud platform that can be customized on the company Lost Property process, integrated with its corporate legacy systems and with an innovative UX web-responsive in white-label at a dedicated URL. The first multi-tenant Lost Property platform supports the centralization of the operations handling different businesses and locations.

Features

  • Powerful searching when handling customer enquiries
  • white label customized solution
  • multi-translation for matching module
  • Image recognition software for quickly registering found items
  • tracking all activities
  • integrated shipping & integrated payment of recovery fees
  • integrated chats with automatic messages
  • Detailed reporting dashboard
  • patented tecnology for giving legal value to the dataabase
  • Customisable fields and outbound customer emails

Benefits

  • publish content from multiple devices and from remote
  • Reduce time spent managing lost and found by 60-80%
  • enhance Customer Experience
  • higher return rates on the market
  • different accounts for different roles steamlining operations
  • increasing of brand recognition
  • cost cutting & generate revenues
  • seamless experience
  • avoid freud thanks to a patented technology
  • centralize operations

Pricing

£0 to £0 a licence a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@findmylost.it. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

5 1 9 2 9 9 5 6 3 2 2 3 1 8 8

Contact

FINDMYLOST SRL ELENA BELLACICCA
Telephone: +39 3289422833
Email: sales@findmylost.it

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
We work in staging for updates so no downtimes for users.
System requirements
  • Have a pc/tablet/smartphone to use
  • Internet connection
  • Latest version of browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
30 minutes during weekdays.
Around 2 hours during weekends.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
We provide quick replies and held the user in every step of the process once they contact us via email or website form
There are no additional costs for more support.
We provide a technical account manager during weekday 09:00-18.00
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide online training supported by e-e-learnings videos, onsite training and a user guide file.
Service documentation
Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
  • Video of e-learning
  • Live demo
End-of-contract data extraction
Once the contract ends, they can extract the data by themselves from the dashboard and it will be sent via email
End-of-contract process
At the end of the contract, the business client will be able to extract it's database and all the historical transactions. Afterwards FML team will deactivate the tenants.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
No differences, it' s a web application mobile responsive
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
We will provide a set of APIs and relative documentation
API documentation
Yes
API documentation formats
Other
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
B2B partners receive a white-label solution customised based on their needs and processes. the end-users cannot customise it, only FML staff can do it.

We can customize roles-accounts, storage locations, shipping/not shipping , recovery fee pricing per categories/no recovery fees, visibility on the database, email notifications, automatic messages in chat, autoarchive of items, automatic email sento to user, C2C feature and a number of other details which support the process.

Scaling

Independence of resources
We have a strong scalable infrastructure based on AWS
Verticle scaling of AWS servers. Additional resources are deployed automatically. We also continuously monitor our servers, API gateways and endpoints.

Analytics

Service usage metrics
Yes
Metrics types
Average feedback (1-5): FML’s platform is capable of collecting feedback from customers;
Shipped returned items;
Total items added;
Totale researches;
New users per day;
Alerts sent;
Average days from item publication to assignment
User registrations per day
YTD total items assigned
% YTD assignments via FML
% YTD assignments not via FML
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
On the platform there are instructions and guidelines regarding how to export their data. They can do them by themselves. An excel file is sent via email
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Generally we negotiate SLA time by time with the client and we include it in the contract.

FML accepts no responsibility for the results that may be obtained from the use of the Website or App, Service, Information or Content. Your use is at your own risk and responsibility. The Website and App, Information, Service and Content are provided "as is". FML, its licensors, and its suppliers, to the fullest extent permitted by law, disclaim all warranties, express or implied, statutory or otherwise, including (but not limited to) implied warranties of merchantability and non-infringement of third party rights.
Approach to resilience
It's available on request, however FML servers are hosted in the UK, currently with Amazon Web Services.
Amazon’s data centers operate in alignment with the Tier III+ guidelines.
AWS will use commercially reasonable efforts to make Amazon EC2 and Amazon EBS each available with a Monthly Uptime Percentage of at least 99.99%
Outage reporting
Via email alerts sent to the IT team

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Different roles in the organisation can have a different type of account which has different rights on the sw.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
02/11/2021
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
None
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We have some internal SOP. FML is compliant with EU data schemes and law such as GDPR.
Information security policies and processes
https://www.findmylost.it/en/company/profile.html

Written Information Security Policy.
Security Incident/Breach Response Plan.
Data Retention Plan.
Disaster Recovery Plan.
Security Plan for on-site/physical security.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
FML follow an AGILE scrum methodology, managed by the Head of Product who reports directly to the board. Security reviews are part of the development process.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
AWS provides secure hosting infrastructure.
FML receives open source threat feed information.
Patches, bug fixes and updates are usually deployed every week. High risk patches will be prioritised and deployed as soon as possible.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
FML responds to incidents immediately, as soon as they're detected. A variety of monitoring services are used to ensure FML are notified as soon as possible of any incident or downtime.
Incident management type
Supplier-defined controls
Incident management approach
We have a pre-defined process for managing incidents.
Users report incidents directly to their account manager.
Issues are recorded and prioritised by CTO.
All relevant parties are notified as required by internal policies such as our Data Breach Response Policy and external standards such as GDPR.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

Service boosts adoption of circular economy as brings significant impact on the waste generated by the lost items that eventually, if not return to the owner, result in being disposed.
Covid-19 recovery

Covid-19 recovery

Our service provides a less necessary to have direct physical contact with others.
Wellbeing

Wellbeing

The service raises the chance for low income households to get back valuable financial-wise assets.

Pricing

Price
£0 to £0 a licence a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
We may offer the service for free if the company agrees that FML can cash in a recovery fee from the user for each item returned. this model is subjected to SLA
no limited time period, it doesn't exclude anything
the Set up fee still needs to be paid

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@findmylost.it. Tell them what format you need. It will help if you say what assistive technology you use.