Alchemmy Consulting Ltd

Crisis Management Framework

Allowing organisations to be better prepared in the event of a crisis or disruption, our Crisis Management Framework builds your companies and your peoples, business continuity and resilience capabilities. Our tried and tested Crisis Management Framework and tools allow you to analysis, prioritise, action, and communicate, during an incident.

Features

• Minimise the risk of having an incident before they happen.
• Assess your resilience, vulnerability, and business continuity capability
• Facts, Assumptions, Constraints, Actions, Communications incident analysis tool (F.A.C.A.C)
• Effective organisational command and control structures
• Scenario training and workshops with experienced crisis manager
• Share best practices, maintain effective communication channels before/during disruption
• Innovative chatbot feature to assess your organisation resilience
• Analysis of current capability, with step plan to improve resilience
• Overlay holistic Alchemmy THRIVE model and analysis to your business
• Personal resilience, when people feel prepared, they are more resilient

Benefits

• Ensure your people feel confident in managing an incident/crisis
• Protect your people with increased safety and leadership
• Cost saving: mitigate impact on profitability and reputation
• Influence the culture and behaviours within your organisation
• Continuous improvement using statistics and analytics
• Measure effectiveness of your methods, step-by-step plan created for improvement
• Activate your business continuity plan more quickly and consistently
• Collect lessons learnt and share them within your organisation
• Creating common language within your organisation and key stakeholders
• Increased coordination and engagement

£435 to £1,550 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@alchemmy.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

519477302210110

Contact

Alchemmy Consulting Limited
+44 (0)207 112 8651
bidteam@alchemmy.com

Planning

• Planning service: Yes
• How the planning service works: We help buyers plan how they will implement cloud hosting or software services by helping them ‘do the right things’ and ‘do the things right’. To ‘do the right things’ we help clients develop winning strategies by understanding how they can benefit from the available technologies and approaches, and helping them make informed choices about what to do, when, and how. To ‘do the things right’ we help clients execute their strategies by helping them shaping, source, mobilizing, and deliver programmes and projects of business and technology change.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: All of our G-Cloud services include increasing the skills and knowledge of the client personnel we work with through knowledge transfer and coaching. The nature and extent of this varies according to client circumstances, needs and aspirations, but we always strive to enhance our clients own capabilities as a result of our work. We can also conduct training needs analysis, and design and deliver formal training programmes, both directly and by ‘train the trainer’.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We help buyers migrate to the cloud or between cloud services by working closely with them to define an appropriate migration strategy, developing a detailed migration plan in collaboration with the cloud services provider(s), and ensuring all parties work in collaboration to execute and verify the migration. We ensure that the migration approach and plan minimize the risk of business or service disruption, and that it represents the most cost-effective approach. As part of supporting the procurement of cloud-based services, we ensure that clients have clear exit plans including understanding how they will be able to migrate between relevant services and service providers, and with appropriate commercial and contractual arrangements to allow this.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We help buyers perform quality assurance on cloud, digital, mobile and social technology projects and services by ensuring that all services and deliverables have clearly defined criteria by which their completeness and quality can be assessed, by conducting objective assessments against those criteria, and by ensuring that relevant stakeholders are engaged in assurance activities and sign-off reviews. Where rework is identified to be required, we ensure that the project team and/or supplier has a clear remediation plan, and monitor its execution.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Within 24 hours during the week; different response times at weekends
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Alchemmy provides professional services to help organisations choose and use cloud, digital, mobile and social technologies, and to plan and deliver the organisational, behavioural, process and technology change necessary to achieve sustainable business benefit from these technologies. As such, we do not provide support services for cloud and related services (user support, helpdesk etc.) as organisations will source these from the providers of those services. However, we do provide quality assurance and full support for all the work we do, to ensure that clients gain the full benefit from it. To do this we assign an Account Manager to each client to be responsible for delivery, and an independent Quality Assurance Director ensure quality and full client satisfaction. There is no additional charge for quality assurance and support – it’s part of how we work, and is included within our quoted pricing.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BM TRADA
• ISO/IEC 27001 accreditation date: 22/01/22
• What the ISO/IEC 27001 doesn’t cover: ISO27001 is comprehensive as the gold standard for information security. There are certain security controls outlined in ISO that Alchemmy does not cover as the control statements are not applicable to our business (e.g. 'Regulation of cryptographic controls'). Otherwise, Alchemmy has full relevant coverage at 'Managed' and 'Optimised' levels
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Fighting climate change:

  Fighting climate change

  Sustainability is at the forefront of everything Alchemmy does. Given our commitment to delivering environmental benefits, including reducing greenhouse gas emissions, we have made ‘Greener Alchemmy’ a central pillar of our 5-year growth plan. We recently recalculated our carbon footprint to understand how to reduce our carbon footprint most effectively. These reduction efforts are captured in our Carbon Reduction Plan (CRP), and include ‘cycle to work’ and e-vehicle schemes. Improvements to our CRP are informed by our recent experience advising DfT and eight other government bodies on how to improve procurement policies in light of the UK’s 2050 Net Zero target.; ; This company-wide environmental policy ensures that sustainability is methodically anchored in our operations. We identify, manage, monitor, and control our environmental issues holistically through our Environmental Management System (EMS), and have recently developed an EMS for a client. We endeavour to comply with all relevant social and regulatory requirements (including ISO 14001 for which we are currently seeking accreditation) and go above and beyond to ensure that we are making the right impact where it is needed most. ; ; We also seek to influence our staff, suppliers, customers and communities to support environmental protection through a variety of social media and other campaigns. We are currently running a campaign on ‘Intelligent Automation’ which includes environmental benefits, and have organised several related panel discussions in the past, with cross-sector leaders discussing e.g. ‘Digital Sustainability’ and ‘Innovation in the Public Sector’. One of our directors is the founder of CorporateDigitalResponsibility.net, which recently launched an international CDR manifesto including the principle to ‘Create a Sustainable Planet to Live’, and other Alchemmists have supported that effort by chairing or contributing to the newly created Digital Ethics Forum of businesspeople, lawyers, and academics.
• Covid-19 recovery:

  Covid-19 recovery

  At Alchemmy, we are doing what we can to help communities manage and recover from the impact of COVID-19. Many of our consulting projects help organisations deliver their services in new ways, whether developing the operating model for a HealthTech company, partnering with a start-up focused on the ‘future of work’, or implementing software and change management programmes for public bodies.; ; Some of our largest clients are in the rail sector (where we recently mapped commuter and leisure personas to help a train operator improve its post-COVID travel solutions) and government (where we are currently helping an ALB plan its 10-year transformation, including significant changes to workplace conditions).; ; We have also worked hard to support the physical and mental health of our own staff affected by COVID-19. We Plan, Do, Check and Act (PDCA) regularly to ensure that our projects are sustainably delivered. Alchemmy used this PDCA approach to remain agile and innovative and to manage risks during the pandemic. ; ; Our commitment to ‘do the right thing’ for our people promoted resilience during this time, with our senior leadership team monitoring the global situation and developing numerous contingency plans. Once we felt the need to act, we communicated with our staff and sought their views, and we have always encouraged our people to make the most of flexible working arrangements. Doing the right thing and placing trust in our people to work remotely not only allowed them to continue supporting clients during the height of COVID, but also contributed to their own welfare during that period of time.
• Tackling economic inequality:

  Tackling economic inequality

  As an SME, we appreciate the importance of entrepreneurship. In project delivery, our Growth Strategy practice works almost exclusively with small organisations—helping them expand geographically, launch new products, and secure growth funding. We focus on high-growth sectors (e.g. retail) and sectors where addressing economic inequality is either a primary concern (e.g. central government) or a clear secondary aim (e.g. improved rail connectivity).; ; We also create opportunities for partner organisations (via our Digital Alliance) and individuals (via our associate network), and maintain a 100% on-time payment record. This creates a diverse and resilient supply chain with increased capacity, as well as giving us experience of collaborating with a wide range of prime, subcontractor, and consortium organisations. We are creating additional employment opportunities through our first graduate recruitment scheme (due September) and by setting up offices in Nottingham and Bristol. ; ; We create training opportunities by combining client-consultant teams (valuable in high demand/skills gap areas, e.g. product ownership and business analysis) and embedding best-in-class software products. These SaaS tools also enable innovative and disruptive approaches, allowing us to increase productivity and develop scalable methodologies which we future-proof through a range of internal training, book clubs, speaker events, and an Innovation Hub. Our staff have multiple other accreditations, including Prince2, Lean Six Sigma, Agile, etc., and we support new joiners pursue those and other qualifications during and after project delivery.; ; We aim to influence others to support skill creation via our campaigns (e.g. ‘Intelligent Automation), internal ‘A’hoy’ meetings to share information, training sessions with external experts, online panel events, conferences, and blogs. Recently we set up a mentoring programme in which Alchemmy employees introduce school children to the business world and guide and inspire them to otherwise unconsidered opportunities.
• Equal opportunity:

  Equal opportunity

  Within Alchemmy, we are dedicated to fostering an inclusive environment and advocating ethical business practices—underpinned by our organisational values of ‘Doing the Right Thing’, ‘Succeeding Together’ and ‘Being Ambitious’. ; ; To prevent salary inequality, we peg staff to a standard progression scale which guarantees that everyone at the same level is remunerated equally and provides transparency on future earning potential. We recently shortened our review cycle to every 3 months to support in-work progression and increase the rate at which employees move into higher paid roles. ; ; Our recruitment processes and culture support this equal opportunity approach. All first-round interviews are blind, phone-based discussions, and we partner with an apprenticeship agency to provide increased opportunities for young people by embedding them into projects with an opportunity for full-time employment. ; ; We also prioritise learning and development, investing in our people to nurture their skills within a culture of diversity, inclusion, and respect. We offer staff an annual training allowance as well as running interactive sessions, weekly tech teach-ins, and fortnightly knowledge transfer presentations. ‘Coaching’ training, a reverse mentoring scheme, and the ongoing help of employees’ Counselling Managers all ensure that people have the opportunity to thrive at Alchemmy and beyond.; ; We expect the same commitment to equality and diversity from our suppliers, subcontractors, and clients. We have helped clients be compliant with equality legislation during recruitment campaigns (including identifying fair ways of attracting/assessing candidates, reviewing proposed salaries, and ensuring campaigns follow e.g. the Guaranteed Interview Scheme). ; ; We are also committed to reducing the disability employment gap. We are proud to have recently been admitted to the Armed Forces Covenant to cater for military veterans. All our staff and subcontractors must adhere to our Health and Safety policy, and despite not being required to do so, we have adopted a Modern Slavery policy.
• Wellbeing:

  Wellbeing

  At Alchemmy, we are committed to supporting the physical and mental health and wellbeing of our staff. We do this through structural approaches like promoting flexitime, allowing staff to book ‘wellness days’ off, and making sure each employee has a Counselling Manager to support their personal and professional development. We also have more informal initiatives, such as ‘walk the river’ sessions and free fruit in the office every Friday, and regular talks run by senior leaders on topics such as imposter syndrome and depression. Junior colleagues are regularly involved in organising these initiatives, with strong representation on our Diversity and Inclusion Committee, and proactive requests to plan events for Mental Health Awareness Month this May.; ; We work hard to influence staff, clients, and our communities to adopt similar approaches, e.g. by publicly praising our employees authenticity and kindness (often through formal awards), and by individuals talking openly on social media, especially LinkedIn.; ; We believe in playing a positive role in society by fundraising and volunteering our time to causes that matter to our people. We are currently working on re-establishing our community collaboration initiatives post-pandemic. As well as having an Alchemmy CSR day, Alchemmists are given up to two days to volunteer in CSR activities. We support a nominated charity on an annual basis—building stronger ties and encouraging greater involvement and relationship building than simply financial donations—and we are in the process of formalising a partnership with a national breast cancer charity that supports patients and their loved ones. Approximately 90% of employees choose to donate money to charity through payroll giving.

Pricing

• Price: £435 to £1,550 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@alchemmy.com. Tell them what format you need. It will help if you say what assistive technology you use.