Deloitte LLP

Cloud-based Consultation Response Analysis & Support

Deloitte’s Cloud-based Consultation Response Analysis and Support Service combines a powerful, cloud-based data analytics and review platform with scalable teams of experienced professionals to quickly analyse, prioritise, review, and report on public consultation responses.

Features

• Secure cloud hosting compliant with all major security standards
• Multiple user access with single- and multi-factor authentication
• Advanced analytics, concept clustering, and near-duplicate response identification
• Flexible, real-time dashboard reporting, configurable to requirement
• Consultation design and format assistance
• Scalable, experienced review teams to review consultation responses
• Detailed categorisation of consultation responses, customisable per question
• Robust quality assurance framework
• Quantitative reporting on responses, customisable to requirement
• Qualitative reporting of key themes and insights

Benefits

• Access to best-in-class data analytics and review platform
• Ensures highest level of data security compliance
• End-to-end support on public consultations
• Early insights into consultation responses
• Increased MI across consultations
• Dedicated project management teams reduce policy team workload
• Auditable decision-making processes
• Solution to satisfy wide range of consultation sizes and scopes
• Flexible, component-based offering to fit your needs and budget
• Scalability to provide support only when needed

£20 a gigabyte a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsectorbidteam@deloitte.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

519617135752165

Contact

Donna Farrell
0207 303 0913
publicsectorbidteam@deloitte.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Not known
• System requirements: Up-to-date version of common web browsers

User support

• Email or online ticketing support: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: This service is component-based, allowing you to determine the level of support based on your requirements.; ; Technology costs for the Data Analytics and Review Platform component are based on the all-in hosting cost schedule. Professional services costs related to the administration of the technology platform are based on time and materials in accordance with the framework rate card.; ; Professional services costs for the Consultation Scoping & Design, Response Review & Analysis, and Reporting & Insights components are based on time and materials in accordance with the framework rate card.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We offer end-user training for users and project managers. Standard end-user training takes up to an hour. For more advanced technical training, Relativity offer various specialist training courses and certifications, with plenty of free online materials to self-learn. We can also offer any additional, onsite or remote, ad hoc training to support your requirements.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: We can supply the database in a variety of formats including in the industry-standard Concordance load file format or in CSV or excel. Files and images can be supplied in their native and/or imaged formats.
• End-of-contract process: Project close-down procedures include obtaining instructions for user account closures and data archiving requirements.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: File types viewable within the document viewer may be limited compared to the desktop service.
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Each project workspace can be configured and customised to suit its intended use. Examples of customisations include adjusting group security profiles, processing configuration module, workflow management tools and more. Administrative privileges are required to make such configuration, which can be made available upon consultation of requirements.

Scaling

• Independence of resources: The underlying platform (Azure, AWS, etc) will have many built-in platform features that support highly available applications. It would absorb fluctuations in availability, load, and temporary failures in dependent services and hardware.

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics can be provided tailored to the information the client requests.
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: You can export the data from the front-end with relative ease for small data volumes. For large data volumes, our team is available to support with such requirements.
• Data export formats:
  • CSV
  • Other
• Data import formats:
  • CSV
  • Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.99% uptime
• Approach to resilience: Available on request
• Outage reporting: Email

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: Protected via proxied, privileged access management system
• Access restriction testing frequency: At least once a year
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Assurance UK Limited
• ISO/IEC 27001 accreditation date: 01/04/2022
• What the ISO/IEC 27001 doesn’t cover: The scope of the Information Security Management System is limited to the scope of Deloitte LLP and its subsidiaries in the UK, Gibraltar, Switzerland and Liechtenstein.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO/IEC 27001:2013

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: All config and change management processes are subject to multiple approval levels; where security is a consideration, this is approved by the internal risk team.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Weekly scans for vulnerabilities; patches applied with Cyber Essentials Plus.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Fully-automated for monitoring and alerting for all client systems.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Fully managed and defined, in line with ISO/IEC 27001:2013.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  We are committed to integrating the ‘Fighting Climate Change’ theme within the UK Government’s Social Value Model into engagements through our methodologies, how we run projects, how we work in partnership with others and how we think about the future direction of our organisation. Specific action we could take to support a client would depend on the scale and scope of the engagement, and the Social Value Model Award Criteria (MACs) deemed relevant to the contract. We have infrastructure in place to deliver against all five themes. We have dedicated Responsible Business, WorldClimate and Social Value Teams to help build and sustain our policies and partnerships, and social value propositions for our clients. ; ; Our WorldClimate Strategy drives responsible climate/sustainability choices within our business and beyond. Our strategy focuses on four objectives where we can make the biggest impact: Achieving Net Zero by 2030, well ahead of the 2050 timeframe set by the Paris Agreement and underpinned by a carbon reduction target validated by the Science Based Targets initiative (SBTi); Operating Green by designating a senior leader to be responsible for climate in each geography, prioritising discussion of climate change on executive agendas, and embedding climate-smart considerations into decisions on office operations, real estate, and investments; Empowering Individuals by engaging and educating our employees on climate change impacts - decisions about what they consume, use, and buy; and Engaging ecosystems by collaborating with our clients, alliance partners, NGOs, industry groups, suppliers, and others to address climate change at a systems and operations level.; Our staff are empowered to undertake volunteering activities (3.5 hours per month) with our climate-related charity partners as social value commitments aligned to both a client’s values and the community impacted by an engagement.
• Covid-19 recovery:

  Covid-19 recovery

  We are committed to integrating the five social value themes within the UK Government’s Social Value Model into engagements through our methodologies, how we run projects, how we work in partnership with others and how we think about the future direction of our organisation. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, and the Social Value Model Award Criteria (MACs) deemed relevant to the contract. We have infrastructure in place to deliver against all five themes. We have dedicated Responsible Business and Social Value Teams to help build and sustain our policies and partnerships, and social value propositions for our clients. ; 5 Million Futures (5MF), our social impact strategy, aims to help five million people get to where they want to be through access to education and employment. The objective of the strategy is to address economic inequality by overcoming barriers to education and employment, empowering individuals with the skills needed to succeed in today’s economy. Focused on inclusion and equal opportunity, and aligned to the UN’s Sustainable Development Goals, 5MF is part of Deloitte’s Global WorldClass commitment to empower 50 million people by 2030. The Strategy focuses the firm's resources and efforts on addressing inequality, helping people/communities to develop job skills and recover from the impact of the Covid-19 pandemic, improve educational outcomes and access opportunities to succeed in this rapidly changing economy. Our strategy also promotes wellbeing. Connecting with over 70 schools, charities, and social enterprises across the UK, 5MF supports a broad range of societal partners, providing pro bono, volunteering and fundraising. Our staff are empowered to undertake volunteering activities (3.5 hours per month) with these partners as social value commitments aligned to a client’s values and the community impacted by an engagement.
• Tackling economic inequality:

  Tackling economic inequality

  We are committed to integrating the five social value themes within the UK Government’s Social Value Model into engagements through our methodologies, how we run projects, how we work in partnership with others and how we think about the future direction of our organisation. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, and the Social Value Model Award Criteria (MACs) deemed relevant to the contract. We have infrastructure in place to deliver against all five themes. We have dedicated Responsible Business and Social Value Teams to help build and sustain our policies and partnerships, and social value propositions for our clients. ; 5 Million Futures (5MF), our social impact strategy, aims to help five million people get to where they want to be through access to education and employment. The objective of the strategy is to address economic inequality by overcoming barriers to education and employment, empowering individuals with the skills needed to succeed in today’s economy. Focused on inclusion and equal opportunity, and aligned to the UN’s Sustainable Development Goals, 5MF is part of Deloitte’s Global WorldClass commitment to empower 50 million people by 2030. The Strategy focuses the firm's resources and efforts on addressing inequality, helping people/communities to develop job skills and recover from the impact of the Covid-19 pandemic, improve educational outcomes and access opportunities to succeed in this rapidly changing economy. Our strategy also promotes wellbeing. Connecting with over 70 schools, charities, and social enterprises across the UK, 5MF supports a broad range of societal partners, providing pro bono, volunteering and fundraising. Our staff are empowered to undertake volunteering activities (3.5 hours per month) with these partners as social value commitments aligned to a client’s values and the community impacted by an engagement.
• Equal opportunity:

  Equal opportunity

  We are committed to integrating the five social value themes within the UK Government’s Social Value Model into engagements through our methodologies, how we run projects, how we work in partnership with others and how we think about the future direction of our organisation. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, and the Social Value Model Award Criteria (MACs) deemed relevant to the contract. We have infrastructure in place to deliver against all five themes. We have dedicated Responsible Business and Social Value Teams to help build and sustain our policies and partnerships, and social value propositions for our clients. ; 5 Million Futures (5MF), our social impact strategy, aims to help five million people get to where they want to be through access to education and employment. The objective of the strategy is to address economic inequality by overcoming barriers to education and employment, empowering individuals with the skills needed to succeed in today’s economy. Focused on inclusion and equal opportunity, and aligned to the UN’s Sustainable Development Goals, 5MF is part of Deloitte’s Global WorldClass commitment to empower 50 million people by 2030. The Strategy focuses the firm's resources and efforts on addressing inequality, helping people/communities to develop job skills and recover from the impact of the Covid-19 pandemic, improve educational outcomes and access opportunities to succeed in this rapidly changing economy. Our strategy also promotes wellbeing. Connecting with over 70 schools, charities, and social enterprises across the UK, 5MF supports a broad range of societal partners, providing pro bono, volunteering and fundraising. Our staff are empowered to undertake volunteering activities (3.5 hours per month) with these partners as social value commitments aligned to a client’s values and the community impacted by an engagement.
• Wellbeing:

  Wellbeing

  We are committed to integrating the five social value themes within the UK Government’s Social Value Model into engagements through our methodologies, how we run projects, how we work in partnership with others and how we think about the future direction of our organisation. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, and the Social Value Model Award Criteria (MACs) deemed relevant to the contract. We have infrastructure in place to deliver against all five themes. We have dedicated Responsible Business and Social Value Teams to help build and sustain our policies and partnerships, and social value propositions for our clients. ; 5 Million Futures (5MF), our social impact strategy, aims to help five million people get to where they want to be through access to education and employment. The objective of the strategy is to address economic inequality by overcoming barriers to education and employment, empowering individuals with the skills needed to succeed in today’s economy. Focused on inclusion and equal opportunity, and aligned to the UN’s Sustainable Development Goals, 5MF is part of Deloitte’s Global WorldClass commitment to empower 50 million people by 2030. The Strategy focuses the firm's resources and efforts on addressing inequality, helping people/communities to develop job skills and recover from the impact of the Covid-19 pandemic, improve educational outcomes and access opportunities to succeed in this rapidly changing economy. Our strategy also promotes wellbeing. Connecting with over 70 schools, charities, and social enterprises across the UK, 5MF supports a broad range of societal partners, providing pro bono, volunteering and fundraising. Our staff are empowered to undertake volunteering activities (3.5 hours per month) with these partners as social value commitments aligned to a client’s values and the community impacted by an engagement.

Pricing

• Price: £20 a gigabyte a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsectorbidteam@deloitte.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.