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MISCO TECHNOLOGIES LIMITED

Barracuda Cloud to Cloud Backup (CCB)

Barracuda Cloud-to-Cloud Backup gives you the flexibility to backup and restore Microsoft 365 Teams, Exchange, SharePoint, OneDrive, and OneNote data with highly granular detail.

Barracuda Cloud-to-Cloud Backup offers complete protection of your data with point-in-time retrieval, scheduled and on-demand backup. Data is also reduplicated and compressed to maximize storage efficiency

Features

  • Office 365 backup & recovery
  • Exchange Online backup & recovery
  • SharePoint Online backup & recovery
  • MS Teams backup & recovery
  • OneDrive backup & recovery
  • Per backup reporting
  • Unlimited Storage
  • Unlimited Retention
  • Per user license
  • Simple Deployment & Management

Benefits

  • Independent copy of Office 365 data
  • Easy backup and restoration
  • Folder awarness for data search & recovery
  • Granular recovery
  • Simple per user license model
  • Unlimited Data Retention
  • Unlimited Data Storage
  • Shared mailbox protected free of charge

Pricing

£29.50 a user a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kerryo@misco.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

5 1 9 7 7 4 9 2 0 2 7 8 1 4 8

Contact

MISCO TECHNOLOGIES LIMITED Kerry O'Halloran
Telephone: 07722029727
Email: kerryo@misco.co.uk

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Microsoft 365
Cloud deployment model
Public cloud
Service constraints
Requires M365
System requirements
  • Per user license model
  • SaaS platform requires app integration to M365 using Enterprise App

User support

Email or online ticketing support
Email or online ticketing
Support response times
Enhanced support is included with all services. Upgraded support can be purchased
https://www.barracuda.com/support/plans-and-packages
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
N/A
Onsite support
No
Support levels
All Barracuda SaaS software comes with 24x7x365 support services included with the service. Premium support can be purchased at additional cost
https://assets.barracuda.com/assets/docs/dms/Barracuda_Premium_Support.pdf
Support available to third parties
Yes

Onboarding and offboarding

Getting started
All Barracuda customer have access to Barracuda Campus which documents both how to use the system and gives access to self paced video training. Customer may also purchase Professional Services direct from Barracuda to support installation and delivery of the solution. Professional Services are an additional cost.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
At end of contract Barracuda will destroy any data held within the system within 90 days of license expiry. If customer would like to extract data contract Barracuda Support or Account Manager to discuss options. Professional Services charges may apply for data extraction
End-of-contract process
At end of contract Barracuda will destroy any data held within the system within 90 days of license expiry. If customer would like to extract data contract Barracuda Support or Account Manager to discuss options. Professional Services charges may apply for data extraction

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
User support accessibility
WCAG 2.1 AAA
Description of service interface
Interface is web based and allows for resellers and customers to support environments
Accessibility standards
WCAG 2.1 AAA
Accessibility testing
N/A
API
No
Customisation available
No

Scaling

Independence of resources
Barracuda Networks supply a service with an SLA of 99.9%. See link for latest SLA documentation
https://assets.barracuda.com/assets/docs/dms/Barracuda_Email_Protection_SLA.pdf

Analytics

Service usage metrics
Yes
Metrics types
Successful and failed backup details
Reporting types
Real-time dashboards

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Barracuda Networks

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Other
Other data at rest protection approach
Security controls
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
.PST
.ZIP
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Barracuda cloud solutions are built with high availability at the core to ensure uptime of services. Further details can be requested during purchase process.
Barracuda Networks supply a service with an SLA of 99.9%. See link for latest SLA documentation

https://assets.barracuda.com/assets/docs/dms/Barracuda_Email_Protection_SLA.pdf
Approach to resilience
Barracuda cloud solutions are built with high availability at the core to ensure uptime of services. Further details can be requested during purchase process.
Barracuda Networks supply a service with an SLA of 99.9%. See link for latest SLA documentation

https://assets.barracuda.com/assets/docs/dms/Barracuda_Email_Protection_SLA.pdf
Outage reporting
All service outages are published at https://status.barraucda.com. Customers can sign up for proactive email alerts for the service they utilise

Identity and authentication

User authentication needed
Yes
User authentication
Other
Other user authentication
Either via username, password and MFA or via Entra ID integration. Some modules allow SAML integration
Access restrictions in management interfaces and support channels
Access is restricted via authentication. If customer wishes to apply conditiaonal access controls integration with Entra ID is recommended
Access restriction testing frequency
At least every 6 months
Management access authentication
Other
Description of management access authentication
Either via username, password and MFA or via Entra ID integration. Some modules allow SAML integration

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Less than 1 month
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Less than 1 month
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
SOC2 Type 2

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
SOC2 Type 2
Information security policies and processes
N/A

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Details around policies and procedures are not published to the public. Information can be requested during procurment if required
Vulnerability management type
Undisclosed
Vulnerability management approach
Details around policies and procedures are not published to the public. Information can be requested during procurment if required
Protective monitoring type
Undisclosed
Protective monitoring approach
Details around policies and procedures are not published to the public. Information can be requested during procurment if required
Incident management type
Undisclosed
Incident management approach
Details around policies and procedures are not published to the public. Information can be requested during procurment if required

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Barracuda social value statement and code of conduct can be found here https://www.barracuda.com/company/legal/supplier-terms/supplier-code-of-conduct

Covid-19 recovery

Barracuda social value statement and code of conduct can be found here https://www.barracuda.com/company/legal/supplier-terms/supplier-code-of-conduct

Tackling economic inequality

Barracuda social value statement and code of conduct can be found here https://www.barracuda.com/company/legal/supplier-terms/supplier-code-of-conduct

Equal opportunity

Barracuda social value statement and code of conduct can be found here https://www.barracuda.com/company/legal/supplier-terms/supplier-code-of-conduct

Wellbeing

Barracuda social value statement and code of conduct can be found here https://www.barracuda.com/company/legal/supplier-terms/supplier-code-of-conduct

Pricing

Price
£29.50 a user a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Full feature trial limited to 30 days
Link to free trial
https://www.barracuda.com/support/free-trials

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kerryo@misco.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.