Nettitude Limited

Cortex Xpanse

Cortex Xpanse is an Active Attack Surface Management (ASM) solution that helps your organization actively discover, analyse and respond to unknown risks in all connected systems and exposed services.
Cortex Xpanse provides complete, current, and accurate visibility into your public-facing infrastructure without any manual intervention from your security teams.

Features

• Monitor and enforce corporate policies and compliance
• Detect, Manage and Mitigate risk from unknown shadow IT operations
• Detect, Manage & Mitigate risk from supply chain vulnerabilities
• Continuous Artificial Intelligence-(AI) & Machine Learning-(ML) driven security monitoring
• Provision of daily CFAA-compliant vulnerability scanning of known assets
• Full 'cradle-to-grave' Discovery-Analysis - Remediation via integrated automation
• Inclusive of ongoing security-rule-additions/updates via Palo Alto Networks
• No requirement for Hardware/Software /Agents or Firewall-Rule-Changes
• Highly extensible solution with deep integration capabilities
• Provision of detailed metrics inclusive of pre-built widget driven dashboards

Benefits

• Reduce the risk of Malware & Ransomware infection
• Eliminate unknown Shadow IT / Cloud operations
• Significantly improve on Zero-Day response times
• Expand due-diligence processes for Merger & Acquisition (M&A) assessments
• Detect & eliminate supply chain vulnerabilities
• Gain full visibility of all public facing Internet operations
• Reduce Cyber Insurance premiums
• Implementation and compliance with NCSC cyber security guidance

£27,049.00 a unit a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@nettitude.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

520225143354393

Contact

Grace Harrison
0345 5200085
bidteam@nettitude.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: 1. Attack Surface Management; 2. Asset Management; 3. Vulnerability Management; 4. Supply Chain Management; 5. Cyber risk management; 7. Vulnerability testing; 8. Shadow IT monitoring; 9. Cortex XSIAM
• Cloud deployment model: Public cloud
• Service constraints: Cortex Xpanse is an E-ASM platform that operates outside of the corporate network and sees only what an attacker sees. Cortex Xpanse is therefore only currently applicable to public facing attack surfaces and should not be considered as an internal vulnerability management tool.
• System requirements: SaaS based and requires no agent-software or internal-infrastructure

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 24x7x365 Support; Priority 1 (Critical) - < 1 Hour ; Priority 2 (High) - 2 Hours; Priority 3 (Medium) - 4 Hours; Priority 4 (Low) - 8 Business Hours; Support Service Level Agreements (SLA) are identical for Monday to Friday and Weekends/Public Holidays.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: All Cortex products from Palo Alto Networks come with a standard support offering included which entitles the customer to 24x7x365 email and telephone support.; Other 'enhanced support' options exist inclusive of premium customer success support and provision of dedicated engineers for short or long term engagements - all such options can be negotiated and applied as required
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Online training and user documentation is provided as standard. In addition, through remote or face to face sessions hands on workshops can be arranged to further familiarise each individual customer as required.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Customers have full access to data through the Expander API. All data may be retrieved and stored in another system prior to contract end date.
• End-of-contract process: At the end of the contract, the customer data is not accessible to the customer.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The admin interface provides users the ability to set up integrations with cloud providers and Prisma Cloud, as well as control over active policies.
• Accessibility standards: None or don’t know
• Description of accessibility: Expander is accessible through the web UI and through its extensive API.
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: There is full parity between the UI and the API
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Admin users can adjust available policies based on customer risk tolerance. Can also set up integrations with AWS and Prisma Cloud to ingest known cloud assets.

Scaling

• Independence of resources: The service is provided in a SaaS model, and resources to discover, analyse, store and access the data collected are provided by the underlying cloud platform used to deliver the service. The system is architected for redundancy of capacity and dynamically scales based on the load required. Each customer has their own separate tenant.

Analytics

• Service usage metrics: Yes
• Metrics types: The number of assets discovered; Trend lines for assets discovered
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Palo Alto Networks

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Data is encrypted at rest using 256-bit Advanced Encryption Standard (AES-256)
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data may be exported using the Expander API, generated reports, or CSV download.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON (via the API)
  • PDF reports
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: All communications are over an HTTPS / TLS encrypted connection
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: All communications are over an HTTPS / TLS encrypted connection.

Availability and resilience

• Guaranteed availability: Cortex Xpanse Services shall be; available 99.9% of the time, measured monthly, excluding scheduled maintenance. Further, any downtime resulting from outages of third-party connections or utilities or other reasons beyond the control of Palo Alto Networks will be excluded.; ; Customers are credited 2% of monthly service fees (downtime credit) for each breach. A breach is defined as a period of 60 consecutive minutes of downtime.
• Approach to resilience: The service is designed around a major cloud provider's infrastructure using their services to provide resilience.
• Outage reporting: Service status is reported at https://expanse.statuspage.io/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: RBAC are applied across management interfaces and service/support channels.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: PECB MS
• ISO/IEC 27001 accreditation date: 06/07/2020
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 31/03/2023
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: N/A
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Governance in line with ISO 27001:2013 certification; SOC2 Type 2
• Information security policies and processes: The Information Protection Process & Procedures Policy establishes controls to ensure that the security policies (that address purpose, scope, roles, responsibilities, management commitment, and coordination among organizational entities), processes, and procedures are maintained and used to manage protection of information systems and assets, including a system development lifecylce to manage systems.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All application and infrastructure changes require separation of duties, testing, peer review, and approval, before implementation.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Critical/Emergency patch must be applied and validated within 72 hrs. when a patch is available, otherwise compensating controls must be invoked.; A security patch that addresses a vulnerability which is rated as high risk must be applied and validated within 30 days.; Vulnerability scans are performed at least weekly.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Palo Alto Networks SOC team monitors all environments for potential compromises 24x7. Security event and incident management processes are in place including a formal Information Security Incident Response Plan. Security, availability, and confidentiality related security events are assigned to Information Security for evaluation and resolution.
• Incident management type: Supplier-defined controls
• Incident management approach: Palo Alto Networks has a incident management program that has been approved by management and communicated to all relevant parties. The incident management program is owned and reviewed by our Information Security department. Reporting procedures are defined in the SLA.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Net-zero is no longer a compromise. Our commitment is to be a net-zero business by 2030, against all scope 1, 2, and 3 emissions as quickly as possible. As a service provider, we will also help our clients to fight climate change. Whether reporting energy and water usage, measuring waste reduction, or managing product lifecycle, our commitment is to support our customers to work towards any and every environmental goal. Our goal is to help clients to bring credibility to their assertions, helping them to demonstrate compliance with international standards, regulations and commitments. We will combine deep environmental expertise and rigorous methodology to verify all data and information an organisation tracks or publishes. We will certify our customers systems and processes against global standards, giving them the confidence that best practices are being implemented that maximise every opportunity to improve performance. This includes but is not limited to: • Supporting our customers with their ISO 14064 greenhouse gas (GHG) validation • Supporting our customers to verify their systems and processes against global standards • Supporting our customers to transition to sustainable, low carbon power generation. • Supporting our customers to transition from waste to energy, wind, tidal, nuclear to renewable capacity, hydrogen production, storage and distribution • Supporting our customers verify their water usage, • Supporting our customers verify their waste reduction • Supporting our customers verify their or product lifecycle • Supporting our customers to look beyond compliance, examining the resulting data and suggesting actions that put them in control of the areas that matter most to their business.

  Covid-19 recovery

  LRQA Nettitude actively contributes to the global recovery from the COVID-19 pandemic by endorsing and supporting vaccination initiatives. As an organisation grounded in science and evidence, we acknowledge the crucial role of vaccination and regular testing in safeguarding individuals and reinstating societal normalcy. While we respect individual choices regarding vaccination, it is anticipated that various authorities, clients, and travel providers may necessitate COVID-19 vaccination for entry or proof of a formal exception. Our commitment extends to supporting colleagues who choose to get vaccinated. LRQA Nettitude pledges to assist those receiving government-approved or World Health Organization-recognised COVID-19 vaccinations. In instances where an approved vaccine is not accessible through public or private healthcare providers, we will reimburse colleagues for the cost of an approved vaccination. Additionally, reasonable paid time off will be provided to facilitate vaccination for colleagues and their families. Respecting privacy, LRQA Nettitude will only inquire about a colleague's vaccine status when there is a legitimate business need, such as travel or working in high-risk environments. Colleagues' vaccine information will be stored securely for a defined period, in compliance with local data privacy legislation, and disclosed only with explicit consent. Recognising the ongoing importance of safety measures post-vaccination, LRQA Nettitude acknowledges that vaccination programs do not eliminate COVID-19 risk entirely. We commit to adhering to good practices and local legal requirements, acknowledging that certain safety measures will likely persist beyond the vaccination program. This comprehensive approach underscores LRQA Nettitude's dedication to supporting recovery and ensuring the well-being of our colleagues and the broader community.

  Tackling economic inequality

  We believe that every person deserves the right to work with dignity. Through our corporate social responsibility compliance, we help our clients discover and understand risks within their workplace and supply chain in order to enhance economic equality. Transparency is the fundamental building block to understanding risk. Without transparency, it is difficult for an audit to report on risk exposure associated with wage underpayment, excessive working hours, child labour, unauthorized subcontractors, compliance to social insurance, harassment, and prison labour, to name a few. Supplier transparency is part of our DNA. We will continually develop innovative solutions that uncover and manage risk from a social perspective. EiQ is our supply chain data analytics platform, to create predictive models to assess the likelihood of unauthorized subcontracting, human trafficking, and labour unrest, to name a few. We are innovators and thought partners. This includes but is not limited to creating better working conditions and tackling inequality for the following areas: • Wage underpayment • Excessive working hours • Child labour • Unauthorized subcontractors • Compliance to social insurance • Harassment • Prison labour

  Equal opportunity

  We believe that our responsibility as an employer, supplier, and customer is to treat people with respect, empathy, and kindness – to ensure people have the support they need to thrive and be at their best. Our promise is to support our people and every stakeholder that we work and interact with. We provide progressive advice and solutions for the following areas: • Fair and equal pay across gender, race, age, and disability • Fair and safe working hours • The restructuring of labour to protect children In addition to this, LRQA is committed to support young people from disadvantaged backgrounds to achieve their greatest potential. In 2022 we will launch “The Brightest Future”. The Brightest Future is LRQA’s philanthropic foundation that supports young people from disadvantaged backgrounds to build the brightest future for themselves, their community, and the planet With a focus on young people from disadvantaged backgrounds, we will support thousands of young people to receive high-quality education over the next seven years. Delivered by our employees in partnership with leading grassroot educational charities, our vision is to inspire young people to find their mighty purpose, curiosity, and courage to be part of building a better future for themselves, their community, and the planet.

  Wellbeing

  At LRQA Nettitude many of us are used to working from home, it is a new experience for lots of us and it may take some time to adjust. We always help to protect and look after our employee’s wellbeing and mental health; they can also reach out to one of our Mental Health First Aiders. Our Mental Health First Aiders (MHFAs) are the go-to people for anyone who wants to talk to someone. Additionally, all members of the Nettitude Leadership and Management Team have an Open Door Policy and are available if employees need someone to talk to, not necessarily their own manager. Nettitude Wellbeing – Objectives • To provide a safe place for all Nettitude employees to raise Mental Health challenges they may be experiencing. • To increase awareness of Mental Health within the Nettitude Group • To signpost all employees on what support is available to them. • To increase the ratio of MH First Aiders within the business. • To develop a well-being strategy. • Build a series of information/training to support employees with their wellbeing and those in their team.

Pricing

• Price: £27,049.00 a unit a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@nettitude.com. Tell them what format you need. It will help if you say what assistive technology you use.