Fifosys Limited

Managed Social Engineering Awareness - Phishing Campaigns

Fifosys provide a comprehensive social engineering awareness training program that is designed to reduce the threat associated with social engineering attacks. We evaluate the knowledge of the current staff by testing them against several phishing campaigns. We then run through the results and work with you to prioritise training activities

Features

• Test effectiveness of current Mail Filter
• Technical Malware Test against current protection
• Simulated phishing exercises with data entry
• Simulated phishing exercises with hyperlink attacks
• Simulated phishing exercises with executable attacks
• Simulated phishing exercises with removable media
• Identify the knowledge level of current staff
• In built training platform with tailored training material
• Full statistics on click rate, data entry, click through

Benefits

• Full continous engagement - Campaigns run several times a year
• Full statistical analysis of campaign
• Client portal available for monitoring campaign statistics
• Evaulate current staff knowledge
• Fully tailored training program
• Increase staff security awareness and reduce risk

£48 to £60 a user a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at m.patel@fifosys.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

520796924973508

Contact

Mitesh Patel
02076442610
m.patel@fifosys.com

Planning

• Planning service: Yes
• How the planning service works: Fifosys specalise in cyber security and as part of the solution we will work with the client to design a campaign that will meet the needs of the business. The initial setup fee including a scoping session with the client to determine what order to run the various steps of the campaign along with determining which types of phishing emails and simulated attacks are most suitable to the organisation. ; We will work the client and use performance data from various sectors to make suggestions on the most appropriate options.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: The main part of the program is to provide training to the users to educate them on the dangers of social engineers and give them the tools and knowledge to deal with these situations confidently. ; The campaign can be fully tailored to meet then needs of the business. We can offer face to face training before we run the simulated phishing campaigns or after the campaign has completed. We can also provide on-line training in the form of training videos. These can be rolled out automatically and these can take the form of simple, bite-size educational videos or if there are persistent offenders more advanced on-line videos, with short multiple-choice tests can be rolled out.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services: Cyber Security Social Engineering Awareness Training
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • Tigerscheme
  • Other
• Other security testing certifications:
  • CISSP
  • Certified Ethical Hacker

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Where possible we will install our monitoring agent Nable on the platform to assist us in providing support. This is possible on IaaS services such as servers in Azure or AWS but not always possible for other cloud services. Where we don't have full access we will require administrative access and authorisation from the user to contact the hosting provider. We can then provide support using our standard model. For our private cloud services we provide the full end to end responsibility for NOC and service desk as all areas are within our control. For business specific applications we will escalate the incidents directly to the relevant third party but still manage all communications till the incident is resolved. ; ; We currently support:; ; 1) Azure; 2) Office 365; 3) AWS; 4) Google Apps; 5) Sage; 6) Xero; 7) Online backup from Datto, Asigra, Retrospect, Veeam; 8) Citrix; 9) Hosted email, Cobweb, Google Mail

Service scope

• Service constraints: Since we are testing the effectiveness of the people rather than the technology our system and test domains must be whitelisted in any anti-spam or anti-virus filter.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: The Fifosys service desk is available 247 365 days of the year. This service provides a fully manned operation with engineers sitting in front of screen, taking calls, responding to emails and monitoring systems. Fifosys respond to incidents much faster than our SLA. We maintain a response and resolution time of 20 minutes for 86% of incidents to our desk. Our SLA is 1 hour for a priority 2 & 3 and 20 minutes for a priority 1. But we average 8 minutes response times to email support requests. These response times do not vary at weekends.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Fifosys provide 1st, 2nd and 3rd line support 24/7/365. Our Network Operations Centre (NOC) proactively monitor, maintain and remediate clients systems. This is all standard service as part of our pricing model. We provide a team which includes an IT Manager who manages the Service team (NOC & Support), an Account Manager who is responsible for day to day management of the account from a sales perspective, and Technical architects who are responsible for discussing and identifying the right technical solutions for our clients.; ; We encourage clients to make use of tools we provide giving full visibility of what we do, including access to a service portal to view Service Desk activity. Our incident reports and status reports give clients the information needed if anything does not meet expectations we will be open in our resolution. This forms the basis of agreed KPIs to help gain trust and sustain long professional relationships. ; ; This data is a central focus of Service Reviews and is invaluable in identifying training needs, potential problems or areas where systems aren’t delivering what the organisation needs. This detail has been noted in external quality audits and by vendors specialising in managed service applications and CRM systems.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 14/12/2019
• What the ISO/IEC 27001 doesn’t cover: All services delivered as part of this are covered
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As a part of our Environmental policy we are committed to continual improvement throughout our business operations to lessen our impact on the local and global environment by conserving energy, water and other natural resources. Our Environmental Initiatives include: • Reducing energy and fuel consumption. • Incorporating sustainability considerations into our supply chain. • Saving energy by using energy efficient lighting and equipment • Encouraging flexible working and reducing the need for face to face meetings through the use of technology such as Teams. • We adopt a “cloud first” approach to technology

  Covid-19 recovery

  Fifosys have taken a number of steps to aid Covid 19 recovery for both employees and customers such as: For employees - Hybrid working model with dedicated work from home time each week. Improved workplace conditions such as sanitising stations and social distancing. For organisations - Applying discounts to allow businesses to recover financially. Changing the underlying architecture to allow users to work from home more effectively. Introducing new communications solutions to allow better collaboration and communication. We have created significant employment opportunities by bringing some of our offshore services back to the UK.

  Equal opportunity

  We are committed to providing equality of opportunity in our employment practices and procedures, and to avoiding unlawful discrimination being suffered by our employees, job applicants, clients or customers. We will not discriminate directly or indirectly in recruitment or employment because of age, disability, sex, gender reassignment, pregnancy, maternity, race (which includes colour, nationality and ethnic or national origins), sexual orientation, religion or belief, or because someone is married or in a civil partnership. These are known as "protected characteristics”. We will not discriminate unlawfully against customers, contractors, suppliers or visitors using or attempting to use the goods, facilities and services that we provide. This aim of this policy is to assist us in putting this commitment into practice to ensure all our employees are treated fairly, respectfully and without prejudice, so that you are able to maximise your full potential, and do not commit and/or are not subjected to unacceptable and unlawful acts of discrimination. Our policy is implemented in accordance with the Equality Act 2010 and all other appropriate statutory requirements and has been compiled after consideration of all available guidance and relevant Codes of Practice. We will strive to ensure that our work environment remains positive, free from harassment and bullying, and that everyone is treated with dignity and respect at all times in maintaining and sustaining equal opportunities in employment.

  Wellbeing

  We promote a healthy work environment through our employee corporate wellbeing policy, initiatives include: • Adopting a hybrid work environment for all employees • Free fresh fruit deliveries • Regular Mindfulness and wellbeing sessions • Health insurance • A culture of support and celebration of achievements

Pricing

• Price: £48 to £60 a user a year
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at m.patel@fifosys.com. Tell them what format you need. It will help if you say what assistive technology you use.