MISCO TECHNOLOGIES LIMITED

Iquila Cloud

Information and communications technology (ICT)

Features

• Always On
• QoS of Data & Voice
• Sits on Azure
• Works over any Internet connection
• Low Latency
• Multi Stream VPN
• Full Layer 2
• Zero Trust
• Miltary Grade Encryption

Benefits

• Always On with automatic reconnection
• Extend Centralised controls across entire WAN
• Automatic load balancing & network management via AI
• Instantaneous Failvoer
• Zero Trust
• Multi Tunnel authentication & end to end encryption
• Integrates into Active Directory
• Full Group policy log on at the edge
• Kernel mode boot up on laptops

£6.00 a user a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kerryo@misco.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

521261584075220

Contact

Kerry O'Halloran
07722029727
kerryo@misco.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Needs some form of internet connection to work. Requires Windows, MAC, Android or IoS operating system on devices to work.
• System requirements: Windows 10 minimum Operating System for a windows solution

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 24/7
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Onsite support
• Support levels: We provide telephone support on a Monday to Friday basis, between the hours of 9am and 5pm. We also provide 24/7 365 day email ticketed support. One of our technical team will respond to your email support query.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide a full demo via Teams to start with, and then provide support in getting the customer started using iQuila. This is backed up via full documentation detailing step by step instructions. We also provide 24/7 support in the event of any questions. We will also train the customer in the use of iQuila
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: We do not hold customer data. This is controlled by the customer at all times. So no data extraction is required
• End-of-contract process: The solution is cloud based, so at the end of the contract, it will cease to work. You have the option to remove the software from devices. The solution is priced on a per device and per software bridge basis. You are charged on a monthly basis (i.e. pay as you use model) one month in arrears. You only pay for the devices or bridge that are being used. You can choose to add or remove devices on an ad-hoc basis, and you are charged for those devices that are on the cloud portal. You are able to generate automated reports which will give you details of what has been used in the previous month.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: N/a
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: Yes
• What users can and can't do using the API: We provide a full demo via Teams to start with, and then provide support in getting the customer started using iQuila. This is backed up via full documentation detailing step by step instructions. We also provide 24/7 support in the event of any questions. We will also train the customer in the use of iQuila
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: IQuila cloud is hosted on Microsoft’s Azure platform. Each customer is isolated from any other customer by unique connectivity paths based on an exclusive sophisticated virtual layer 2 switch, which is only accessible by the customer that its assigned to, and cannot be replicated by anyone else. iQuila cloud can support thousands of device connections per customer. Connection speeds of upto 1GB can be achieved, but this will be dependent on the internet connection of the customer. We also use sophisticated AI to manage network load balancing.

Analytics

• Service usage metrics: Yes
• Metrics types: KO to complete
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Iquila

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: As we do not hold any data, there is no data to export
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: No refund etc
• Approach to resilience: We sit on Microsoft's Azure network, and our services are spread across 3 data centres. The services is also fully clustered.
• Outage reporting: We have 24/7 monitoring by our support staff.

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: We do this via a selection of 2FA options.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Public key authentication (including by TLS client certificate)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: CDL Group Ltd
• ISO/IEC 27001 accreditation date: 29/11/2023
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Key Elements of our Information Security Policy: • Risk Analysis:; o We undertake an analysis of the risks associated with our data processing.; o We Assess the appropriate level of security measures needed.• State of the Art and Costs:; o We Consider the latest technological advancements and the costs of implementation when deciding on security measures.; • Policy Implementation:; o We Have an information security policy (or equivalent) in place.• Regular Review and Improvement:; o Regularly review and improve our information security policies and measures.; • Technical Controls:; o Implement basic technical controls ; • Encryption ; o We use encryption where appropriate.; • Confidentiality, Integrity, and Availability:; o We ensure the confidentiality, integrity, and availability of personal data.; • Incident Response:; o We have processes to restore access to data in the event of incidents.; o Any incidents are reported by the help desk to the Senior Engineer, and also senior management. This is done via email and telephone to ensure the speediest response and resolution. All outcomes are documented and reviewed. ; • Testing and Reviews:; o We regularly test and review our security measures for effectiveness and improvement.; o We Ensure steps are taken to implement and enforce the policy.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We focus on process improvement, risk mitigation, stakeholder communication, performance monitoring, project budgeting, quality assurance, resource allocation, time management, scope definition, and issue resolution.; Any changes made to the software is carefully tested on isolated platforms to ensure that changes made have a positive impact on updates. These are then documented, before any changes are made to the live platform. Customers are then notified of changes on their portal, and version release documents is also provided to show changes made, benefits to users.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: We use Greenbone
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: This would be use of Greenbone will alert the team for immediate response.
• Incident management type: Supplier-defined controls
• Incident management approach: 1. Incident Logging: The service desk logs incident on email / call from the customer.; 2. Incident Categorization: The incident is categorized based on nature, urgency, impact. ; 3. Incident Prioritization: Allocate resources effectively. High-priority incidents receive immediate attention, lower-priority ones are addressed in due course.; 4. Incident Assignment: The incident is assigned to a technician responsible for resolving it. ; 5. Task Creation and Management: Technicians diagnose incident, identify cause, and create tasks to address it. ; 6. Incident Resolution: Technicians communicate with end user, provide solutions, validate the resolution. ; 7. Incident Closure: Once resolved documentation ensures future incidents handled more efficiently.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity

  Fighting climate change

  Our solution is designed to be run as a software only platform, so that no additional hardware is required thus having a carbon neutral impact. iQuila is designed as work from home solution, and positively helps customers with their own Covid 19 solutions. We are an equal opportunity employer and staff, irrespective of gender are paid the same for the same job.

  Covid-19 recovery

  Our solution is designed to be run as a software only platform, so that no additional hardware is required thus having a carbon neutral impact. iQuila is designed as work from home solution, and postively helps customers with their own Covid 19 solutions. We are an equal opportunity employer and staff, irrespective of gender are paid the same for the same job.

  Tackling economic inequality

  Our solution is designed to be run as a software only platform, so that no additional hardware is required thus having a carbon neutral impact. iQuila is designed as work from home solution, and postively helps customers with their own Covid 19 solutions. We are an equal opportunity employer and staff, irrespective of gender are paid the same for the same job.

  Equal opportunity

  Our solution is designed to be run as a software only platform, so that no additional hardware is required thus having a carbon neutral impact. iQuila is designed as work from home solution, and postively helps customers with their own Covid 19 solutions. We are an equal opportunity employer and staff, irrespective of gender are paid the same for the same job.

Pricing

• Price: £6.00 a user a month
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kerryo@misco.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.