Trust Systems Ltd

Trust Cloud

The Service provides a production ready Infrastructure as a Service (IaaS) offering to clients, using Hyper-Converged, Edge Landing, intermediate Local Area Network (LAN) and Firewall technologies.

Trust provides a Bronze Monitoring and Reporting Managed Service. Additional services are available via LOT3 Trust Cloud managed Silver and Gold.

Features

• Hyper Converged environment using Nutanix Hypervisor, via Secure IP-VPN access
• Dedicated environment is not multi-tenanted
• Solution Sized for 75 VM’s
• Redundancy factor RF2 by default
• Product tier CPU & RAM utilisation max with N+1
• Disk customisable
• Designed for 4vCPU:1Core utilisation
• 150GB Cold Data and 25GB Hot data per V
• Self Service Portal provides pre-configured automated API deployment scripts
• Self Service for management, ISO templates and Performance data

Benefits

• Nutanix Acropolis Hypervisor (AVH) and Self-Service Portal (SSP) included
• Dedicated environment not multi-tenanted
• Bronze Managed Service for Monitoring, Reporting and Service Desk included
• Crown Hosting UK Location Secure Government Security Classifications standards
• Nutanix default security baselining (with auto-remediation)
• Nutanix Security Technical Implementation Guide (STIG) included in platform operations
• Self Service Portal provided by Nutanix Prism Central and CALM
• Manage virtual machines as per traditional management portal management
• Create VM’s with predefined configurations and settings
• View performance data for customer system (CPU, RAM etc)

£6,622.88 to £7,129.56 an instance a month

• Education pricing available

Service documents

• Pricing document

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at cloud.sales@trustsystems.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

521262011640948

Contact

Trust Sales
01285 898054
cloud.sales@trustsystems.co.uk

Planning

• Planning service: Yes
• How the planning service works: Trust Cloud is an open Hybrid Multi-Cloud Platform that provides the system integration and managed services to deliver a secure, government certified and sustainable solution from the data centre locations to the solutions architecture fabric. Full Technical Design, Requirements Capture, Project Definition, Options and Additional Requirements to assist ​Cloud appropriate services through DevOps Maturity Assessment, Cloud Readiness Assessment and defining the fundamentals of what are the Customers service outcomes that implementing cloud hosting will address. Data migration via tried and tested Nutanix services and Customer onboarding and support, with customer Professional Services ensuring Enterprise Scale, 24/7/365 service with optional extras offering a holistic service including ITIL function.​
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: The Trust Cloud Hosting Service is an Infrastructure as a Service (IaaS) offering. It uses dedicated, per customer Hyperconverged Platform and a shared Edge Landing, intermediate/Core LAN network and dedicated perimeter security Firewall technologies. Additional options for specific features can be included on a case-by-case basis. Cloud as an operating model not a location​. We provide a stepping stone on the journey to Cloud with the flexibility to deliver true segmentation with external and internal network capability. We will help you meet your cost, digital transformation and sustainability goals.​ As a proven digital systems integrator delivering managed services to Enterprise class businesses​ we offer whole lifecycle solutions, including in-house consultancy, design, implementation and support services. Based upon our true Hybrid Multi-Cloud solution we are providing a pathway to public cloud with the proven experience to help buyers migrate to the cloud or between clouds. We utilise AWS, Google & Microsoft Hyperscale cloud environments thereby enabling buyers to Burst into any public cloud provider or Multi-Cloud​ as appropriate. Furthermore we can rapidly implement BCDR, DC-Migration, with elastic capacity from any public cloud provider​.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Trust provides a Bronze Monitoring and Reporting Managed Service. This includes Service Desk ticketing and email support. This provides 30-minute initial response, resolution target is subject to incident severity grading. ; Service desk email and ticketing support to 24x7x365 (subject to agreed service level) with no change in response time outside of normal business hours. ; A web interface is available to customers to raise, view and manage current and historic incidents and changes. 24/7/365 Phone support.; Trust Cloud Hosting includes 'Bronze' Support. The cost for this Managed Service is included in the IaaS monthly cost. ; Managed Infrastructure platform, including: ; a. All patching ; b. Support of infrastructure (hardware and software) by Cloud Support Engineers ; c. Hardware Break-Fix management of All components ; d. Minor and major upgrades for all elements ; e. Configuration transparent to customer ; 2. Managed Firewall and network configuration, with changes made based on quantity required and default change package included with service. ; ; Additional levels of Managed Service are available via LOT3 Trust Cloud Enhanced Silver and Gold Services.

Service scope

• Service constraints: Trust Cloud provides fixed size dedicated Hyper Converged Infrastructure environments for client workloads reference Trust Cloud Hosting service description. ; Customers to provide and perform: ; -VM OS update toolsets ; -VM OS update management ; -Bring Your Own Licencing (BYOL) VMware licenses are required; the customer must provide Trust access to the appropriate licensing portals to obtain patches ; -Where BYOL has been provisioned for Windows or Linux services, the customer is responsible for VM OS support. ; -Planned Maintenance to be advised as in the Service T&Cs ; -SSP is limited in relation to the underlying infrastructure provisioned on the nodes of the cluster

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Trust provides a Bronze Monitoring and Reporting Managed Service. This includes Service Desk ticketing and email support. ; This provides 30-minute initial response, resolution target is subject to incident severity grading. ; Service desk email and ticketing support to 24x7x365 (subject to agreed service level) with no change in response time outside of normal business hours. A web interface is available to customers to raise, view and manage current and historic incidents and changes.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: This would be undertaken to ensure our web chat services are compliant with WCAG 2.1 to level AAA with comprehensive accessibility testing by a certified and approved organisation that provides a test advisory service to determine compliance.
• Support levels: Trust Cloud Hosting includes 'Bronze' Support. The cost for this Manged Service is included in the IaaS monthly cost. (See LOT1 Price document) ; 1. Managed Infrastructure platform, including: ; a. All patching ; b. Support of infrastructure (hardware and software) by Cloud Support Engineers ; c. Hardware Break-Fix management of All components ; d. Minor and major upgrades for all elements ; e . Configuration transparent to customer ; 2. Managed Firewall and network configuration, with changes made based on quantity required and default change package included with service. ; ; Additional levels of Managed Service are available via LOT3 Trust Cloud Enhanced Silver and Gold Services.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 31/08/2021
• What the ISO/IEC 27001 doesn’t cover: Trust Cloud environments not in Node4 are not covered until recertification in 6th August 2024. Remediation is in place to achieve this.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Trust Systems has registered for ISO14001, undergone an External pre-Audit for the full Audit in July 2024. We recognise our responsibility to the environment beyond legal and regulatory requirements. We are committed to complying with all legislation and relevant regulations, reducing our environmental impact and continually improving our environmental performance as part of our business strategy and operating methods. We will encourage customers, suppliers and other stakeholders to do the same. ; ; All employees have a responsibility to ensure this policy is met. ; ; We endeavour to: ; ; 1. Paper ; • Minimise the use of paper in the office. ; • Reduce packaging as much as possible. ; • Seek to buy recycled and recyclable paper products. ; • Reuse and recycle all paper where possible. ; 2. Energy and Water ; • Reduce the amount of energy used as much as possible. ; • Switch off lights and electrical equipment when not in use. ; • Adjust heating with energy consumption ; • Take energy consumption and efficiency of new products into account ; ; 3.Office Supplies ; • Evaluate the environmental impact of any new products. ; • Favour more environmentally friendly and efficient products where possible. ; • Reuse and recycle everything we can. ; ; 4.Transportation ; • Promote the use of travel alternatives. ; • Make additional efforts to accommodate those using public transport or bicycles. ; • Offer employees an Electric Vehicle (EV) scheme ; ; Culture ; • Work in consultation with staff and stakeholders where necessary. ; • Work with suppliers, contractors and subcontractors to improve their environmental performance. ; • Use local labour and materials where available to reduce CO2 and help the community. ; ; Our chosen data Centre operator is ISO14001 certified and is committed to:; Climate Neutral Data Centre Pact; Supporting HMG to achieve Carbon Net Zero; Their Staff - Investors in People Platinum; Committed to training future staff - partnering with UTC Heathrow

  Equal opportunity

  rust Systems is committed to a policy of treating all its employees, workers and job applicants equally. No employee or potential employee will receive less favourable treatment because of any 'protected characteristic', namely age (or perceived age); disability (past or present); gender reassignment; marriage or civil partnership status; race, colour, nationality, ethnic or national origins; religion or belief; sex; sexual orientation; and part-time or fixed term status. No employee or potential employee will be disadvantaged by any conditions of employment that cannot be justified as necessary on operational grounds. Trust Systems aims to encourage, value and manage diversity and is committed to equality for its entire staff. Trust Systems wishes to attain a workforce which is representative of the communities from which it is drawn. These principles of equality of opportunity and non-discrimination also apply to the way our staff treat customers, our business partners and visitors. ; ; Our equal opportunities policy is a commitment to make full use of the talents and resource of all its employees and to provide a healthy environment which will encourage good and productive working operations within the organisation. ; ; The policy is to be applied throughout Trust Systems, including recruitment and selection; promotion, appraisal, transfer and training; terms of employment, benefits, facilities and services; grievance and disciplinary procedures; and dismissals, resignations and redundancies. ; ; Trust Systems will ensure that all managers and supervisors with responsibility for any of the areas of particular concern are provided with the appropriate equality and equal opportunities training necessary. Other staff may also be required to attend equal opportunities training. ; ; There should be no discrimination, whether direct or indirect, because of any of the protected characteristics set out in Trust Systems’ statement of principle on equal opportunities set out above.

  Wellbeing

  Trust Systems is committed to protecting the health, safety and welfare of its employees, promoting well-being and positive mental health for all its staff, and tackling the causes of stress and work-related mental ill health. ; ; We aim to promote a positive working environment where: ; 1. Well-being of employees is a priority. ; 2. We work with employees to promote the physical and mental health of all employees. ; 3. All staff feel able to talk openly about their mental health and not fear discrimination if their condition is a disability or bullying or harassment. ; 4. People with mental health issues could participate in the workplace. ; ; We recognise that stress in the workplace is a health and safety issue and acknowledges the importance of identifying and reducing the causes of workplace stress. ; ; We also recognise that an employee’s performance or behaviour can be affected if they are experiencing mental ill health, and that appropriate support and adjustments should be explored before considering any formal measures such as disciplinary action. ; ; This policy applies to all staff, including employees, temporary and agency workers, other contractors, interns, volunteers and apprentices. Managers are responsible for implementation and Trust Systems is responsible for providing the necessary resources.

Pricing

• Price: £6,622.88 to £7,129.56 an instance a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at cloud.sales@trustsystems.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.